20 Cpaas Jobs

Equence Technologies is looking for a proactive and detail-oriented Technical Support Executive with 12 years of experience in the CPaaS industry. The ideal candidate should have hands-on experience in supporting communication channels such as SMS, Voice, RCS, WhatsApp, and Email. You will act as the first line of support for our clients, ensuring seamless issue resolution and delivering exceptional customer experience. Key Responsibilities: Serve as the primary contact for customer inquiries via email, phone, or ticketing platforms. Troubleshoot and resolve customer issues related to SMS, Voice, RCS, WhatsApp, and Email services. Monitor and track delivery/reporting issues using dashboards, logs, and monitoring tools. Collaborate with cross-functional teams (engineering, product, operations) to escalate and resolve complex issues. Document customer interactions and known issues for internal reference and process improvement. Ensure SLAs are met for first response and resolution times. Maintain up-to-date knowledge of product offerings, system workflows, and industry trends. Provide feedback to product and engineering teams to drive continuous improvement. Onboarding process, Provisioning. Required Skills s Qualifications : Bachelors degree in computer science, IT, Telecommunications, or a related field. 12 years of experience in a customer support role within the CPaaS industry. Working knowledge of SMS, Voice, RCS, WhatsApp, and Email-based communication services. • Familiarity with messaging protocols (SMPP, HTTP, APIs) is a strong plus. Good understanding of troubleshooting tools (Postman, CURL, logs, dashboards). Strong communication skills with a customer-centric mindset. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Preferred Qualifications: Experience with CRM/ticketing tools such as Zendesk, Freshdesk, or Salesforce. Familiarity with carrier routing, message delivery reports, and telecom terminologies. Exposure to analytics and reporting tools related to messaging performance. Knowledge of compliance frameworks (e.g., DLT, CPAAS platform) is a bonus. What We Offer: • Opportunity to work with a fast-growing CPaaS provider. • Collaborative work environment with a focus on learning and development. • Competitive salary and performance-based incentives. • Health insurance and other employee benefits

Key Responsibilities: Achieve growth and hits ales targets by successfully managing the sales team. Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence. Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Present sales, revenue and expenses reports and realistic forecasts to the management team. Identify emerging markets and market shifts while being fully aware of new products and competition status. Requirements: MBA or bachelors degree in business administration, Marketing, or a related field 5–10 years of experience in business development or sales, with a strong track record in C PaaS, SaaS, or Telecom technology sales. Exceptional communication, presentation, and interpersonal skills with the ability to influence at all organizational levels Strong leadership qualities, team management capabilities, and hands-on experience guiding sales teams to exceed targets. Demonstrated ability to manage the complete sales cycle—from strategic planning to closing enterprise-level deals Solid understanding of telecom technologies and a keen.

7–10+ years of enterprise sales experience in manufacturing, healthcare, or large corporate Strong track record in digital solution sales (cloud, SaaS, cybersecurity, etc.) will be preferred. Bachelor's degree required; MBA preferred

Role & responsibilities Actively engage in generating leads through outbound calls (cold-calling), emails and LinkedIn Research accounts, identify key players and generate interest Research and identify potential leads through various channels, including online research, social media, Sales Navigator and networking events Develop and maintain a database of leads and prospects. Analyze and report on lead generation metrics to track progress Fix meetings and Route qualified opportunities to the appropriate sales executives for further development and closure Leads Management and achieve optimal conversion rates from lead nurturing process Implement and refine lead scoring models. Effectively use lead gen tools and technologies Collaborate with sales and marketing teams to develop effective lead generation strategies Ensure the accuracy and completeness of the lead database. Regularly update CRM Accurately record all interactions with customers in the CRM System Set up and deliver sales presentations, product/service demonstrations, and other sales actions Perform Effective Online demos to prospects Make outbound follow-up calls to clients via telephone and email. Cross-sell and up-sell. Handle inbound, unsolicited prospect calls and convert into sales. Preferred candidate profile Proven experience as an Inside Sales Executive or similar sales role. Excellent communication skills (both verbal and written). Strong negotiation and persuasion abilities. Ability to build and maintain client relationships. Familiarity with CRM software (e.g., Salesforce, HubSpot). Goal-oriented with a strong drive to meet and exceed sales targets. Self-motivated and proactive with a strong attention to detail. Ability to work in a fast-paced, target-driven environment. Bachelors degree in Business Administration, Marketing, or related field (preferred). 1-3 years of experience in inside sales, telesales, or business development. Experience in telecom industry is a plus. Only candidates from Cpaas/ Aviation/ Telecom/ Fashion and Mass Media will be preferred, other candidates will not be taken forward.

Key Result Areas/Accountabilities Budgeting Strategy and forecasting Fiscal budget forecasting for Core based on inputs from various stakeholders viz. Business, Marketing, COG, Radio Planning and Enterprise. Long Range Planning (LRP), annual and quarterly capex budgeting strategies for Core domain. Capex budget finalisation for the year, present annual budgets to CXOs. Review budget requests for approval. Prioritization and allocations based on criticality across sub domains and circles. Finalisation of capacity, coverage targets, KPIs, deliverables for Core. Forecast future budget needs and quarter-wise refresh cycles. Interfacing with the finance team for available budget and further execution. Budget control and cost efficiency Regular monitoring of budget release v/s spend. Post budget approval, execution of budget - involvement in various stages of execution, resolving issues in the process, managing budget shortfalls. Estimate QoQ capex savings due to various cost-effective measures in coordination with cross functional teams. Monitoring reusability of inventory Ensure cost effective network solution Core Competencies, Knowledge, Experience Technical Skills Network Understanding: A solid grasp of telecommunications networks, especially mobility network (2G/4G/5G) Core and cloud networks. A thorough understanding of cloud infrastructure and various enterprise solutions like CPaaS, U/CCaaS, IoT, SIP Trunking, SDWAN, Private 5G etc. Data Analysis: Proficiency in data analysis tools (e.g., Excel, Python) to extract insights from large datasets. Technical Writing: Ability to create clear and concise documentation, reports, and presentations. Problem-Solving: Strong analytical and problem-solving skills to identify and resolve technical issues. Technical Tools: Extensive experience in leveraging MS Office Suite (Excel, PowerPoint, Word) and SAP for data analysis and reporting, Soft Skills Communication Skills: Effective written and verbal communication skills to convey complex technical information to both technical and non-technical audiences. Attention to Detail: Meticulous attention to detail to ensure accuracy in data analysis and report generation. Schedule Management: Ability to prioritize tasks and meet deadlines efficiently. Adaptability: Flexibility to adapt to changing business requirements and technological advancements. Must have technical / professional qualifications Engineering Graduate. Any industry grade certifications in Telecom Network, SAP are good to have. Years of Experience Min 6 Years

Technical liaison between customers and internal teams, Lead and Moniterthe onboarding process for new clients, technical training and documentation. Key Responsibilities: Act as the main technical point of contact for assigned customer accounts, understanding their technical needs and challenges. Collaborate closely with internal teams (product, engineering, support, sales) to resolve customer issues and drive successful implementations. Lead and oversee the end-to-end onboarding process for new clients, ensuring timely setup and configuration aligned with customer requirements. Conduct technical training sessions and workshops for clients to maximize product adoption and value. Develop, maintain, and update technical documentation, including user guides, FAQs, and troubleshooting manuals.

Hi, Looking for Technical support Engineer. Experience in CPaaS product is mandatory. Interested candidates can share their resume on 8743081868/shrija@prmgmt.org. 5 days working. Location: Noida

Key Responsibilities: Alerts appropriate parties of network problems and works diligently to resolve them. Includes setup, maintaining and verifying user access to the network, and diagnosing user software and hardware issues. Documents all emails and phone calls incoming to the NOC (Network Operations Center). Utilizes support from technical experts within the organization and third parties, as required, to resolve a problem. Keep track of tasks upon successful resolution, according to company policies for incident management. Perform proper triage of the incidents. Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages. Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications. Performing day-to-day support activities and tickets related to CPaaS services on 24x7 rotating shift. Knowledge, Skills & Experience: Essential Skills: Debugging and isolation skill for e2e services Strong analytical skills and Fluent in English (verbal & written). Operating System (Intermediate to Advanced user of Linux) Databases (Basic understanding, ability to read and understand schemes and some queries) Web Technology (General understanding of web servers operating principles) Intermediate networking experience, TCP/IP Programming (basic experience with any language) Intermediate Incident Management (experience with at least one Jira, Service Now, etc.) Intermediate to advanced monitoring: SolarWinds, Nagios, Zabbix. Good to Have: Basics of CPaaS Services: Messaging (A2P), OTTs, RCS, Connectors etc LPI Linux Essentials & LPIC-1 AWS Certifications Visualization and monitoring tools like- Prometheus. Grafana, Proven ability/experience working in a multi-layered international matrix organization having people with different cultural backgrounds. Substantial experience in operating 7 x 24 high-availability IT infrastructure in a highly transactional environment Experience: 2-5 years of experience in working in support or service operations center (SOC) for CPaaS services (messaging, voice and OTTs)

Role & responsibilities Actively engage in generating leads through outbound calls (cold-calling), emails and LinkedIn Research accounts, identify key players and generate interest Research and identify potential leads through various channels, including online research, social media, Sales Navigator and networking events Develop and maintain a database of leads and prospects. Analyze and report on lead generation metrics to track progress Fix meetings and Route qualified opportunities to the appropriate sales executives for further development and closure Leads Management and achieve optimal conversion rates from lead nurturing process Implement and refine lead scoring models. Effectively use lead gen tools and technologies Collaborate with sales and marketing teams to develop effective lead generation strategies Ensure the accuracy and completeness of the lead database. Regularly update CRM Accurately record all interactions with customers in the CRM System Set up and deliver sales presentations, product/service demonstrations, and other sales actions Perform Effective Online demos to prospects Make outbound follow-up calls to clients via telephone and email. Cross-sell and up-sell. Handle inbound, unsolicited prospect calls and convert into sales. Preferred candidate profile • Proven experience as an Inside Sales Executive or similar sales role. • Excellent communication skills (both verbal and written). • Strong negotiation and persuasion abilities. • Ability to build and maintain client relationships. • Familiarity with CRM software (e.g., Salesforce, HubSpot). • Goal-oriented with a strong drive to meet and exceed sales targets. • Self-motivated and proactive with a strong attention to detail. • Ability to work in a fast-paced, target-driven environment. • Bachelors degree in Business Administration, Marketing, or related field (preferred). • 1-3 years of experience in inside sales, telesales, or business development. • Experience in telecom industry is a plus.

This role requires a strong understanding of the SMS industry, A2P, WABA, RCS, CPaaS and relationship-building skills, and the ability to drive revenue growth through strategic partnerships with international carriers, aggregators, and businesses.

About the Role: We are seeking a strategic and execution-driven Senior Product Manager to lead the development and growth of our Communications Platform as a Service (CPaaS) offering. In this role, you will drive the vision, roadmap, and delivery of scalable, reliable, and innovative communication solutionsincluding messaging (SMS, MMS, RCS), voice, email, and video APIs—that power mission-critical customer interactions for global businesses. Key Responsibilities: Product Strategy & Vision: Define and evolve the product strategy for the CPaaS platform aligned with company goals and market trends. Conduct market research, customer interviews, and competitive analysis to identify opportunities and differentiate our offering. Roadmap & Execution: Own the product roadmap for CPaaS components—voice, messaging, email, real-time communication APIs, and orchestration layers. Collaborate with engineering, design, and GTM teams to deliver high-impact features on time and within scope. Platform Leadership: Ensure platform scalability, security, and reliability to support enterprise-grade communication workloads. Partner with infrastructure and DevOps to optimize performance, uptime, and cost efficiency. Customer & Stakeholder Engagement: Work closely with customers, partners, and internal stakeholders to gather feedback and translate it into actionable product requirements. Represent the product in strategic client meetings and industry events. Metrics & Performance: Define and monitor KPIs such as API usage, delivery success rate, latency, NPS, and churn to measure product performance. Use data to iterate on the product and inform prioritization. Required Qualifications: 4–10 years of product management experience, with at least 3+ years in CPaaS, telecom, or communication platform domains. Proven track record of building and scaling communication platforms (e.g., Twilio, Vonage, MessageBird, Infobip, etc.). Strong understanding of APIs, cloud communication protocols (SIP, SMPP, WebRTC), messaging standards, and telco regulations. Technical background or hands-on experience working with engineers on distributed systems and API-based services. Exceptional analytical, problem-solving, and decision-making skills. Excellent communication and stakeholder management abilities. Preferred Qualifications: Experience working in a high-growth SaaS or platform company. Familiarity with global telecom carrier ecosystems and regulatory compliance (GDPR, HIPAA, etc.). MBA or relevant postgraduate degree.

We are seeking an experienced CPaaS Technical Support Engineer to provide high-quality technical support for our Communications Platform as a Service (CPaaS) offerings. The ideal candidate will possess strong troubleshooting skills, a deep understanding of CPaaS technologies, and the ability to work closely with customers to resolve technical issues efficiently. Key Responsibilities: Provide technical support to customers using our CPaaS platform, ensuring timely and accurate resolution of issues Troubleshoot and resolve complex technical problems related to messaging, voice, video, and API integrations Collaborate with engineering and product teams to escalate and resolve advanced issues Guide customers through setup, integration, and usage best practices

• Identify & Acquire large Enterprises • Build a qualified Sales funnel • Achieve assigned Quota • Excellent communication skills & has the ability to work independently • Conduct presentations and demos

• Identify & Acquire large Enterprises • Build a qualified Sales funnel • Achieve assigned Quota • Excellent communication skills & has the ability to work independently • Conduct presentations and demos

Head of Sales India - Growth Job Overview: As the Head of Sales India - Growth at SMS Magic, you will play a pivotal role in driving business growth by engaging, winning, and retaining customers for our messaging solutions. Our approach emphasizes consultative selling, supported by cutting-edge sales tools across the entire funnel. Key responsibilities include building and leading a sales team in India, achieving ambitious sales targets, managing a pipeline of prospects, and forecasting performance with precision. Responsibilities: Sales Team Leadership: Build and lead a high-performing sales team, ensuring the achievement of a sales targets Pipeline Management: Develop and manage a robust pipeline of prospects to consistently deliver positive results. Forecasting Accuracy: Provide accurate monthly and quarterly performance forecasts, maintaining a 10-20% margin of error from actual bookings. Collaboration with Customer Success and Development Teams: Work closely with customer success and development teams to meet customer requirements effectively. Market Insights and Playbooks: Collaborate with the US-based VP Marketing to identify market opportunities, work with large/medium customers and partners, and create relevant sales playbooks and collaterals. Customer Engagement: Understand customer sales and marketing processes, providing consultancy on best messaging programs, and evangelize SMS Magic solutions. Ensure the team is able to generate their own leads to meet assigned quotas. Qualifications: Minimum 12+ years hands-on prior work experience with SaaS sales Prefer at least 6-8 years successfully running a sales organization (team) Love crushing goals and quotas We live, eat and breathe data and insights. We are a Analytics 2.0 company and it flows through our product, the way we run our company rhythms and monthly meetings. You should be a champion of Sales data and analysis. You should also be able to look at Customers SMS Magic dashboard and make sense of whats happening - Which Campaigns are performing, who are their most responsive sales guys etc. Agile, Nimble, and energetic - These are the hallmarks of a magician. Nimble but long term planning, quick and agile execution which can be measured on a day to day basis. Breather Customers - We are extremely customer centric and will go that extra mile to win a customer and more importantly woo them. This is our Core Value and we want the DoS to exhibit it aplenty. Self-starter, motivated individual - who can work alone and create an impact Strong team player - We have cross geographical teams and in different time zones - So we need leaders of men, who can coordinate and work with people across cultures, time zones and ethnicities. What working at SMS Magic Offers? At SMS Magic, people growth is parallel to company’s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients. We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual. Plus, we offer The freedom and flexibility to handle your role in a way that’s right for you Gain exposure to a dynamic and growing global business environment Exposure to innovative and cutting-edge technology and tools Scope to showcase one’s analytical capabilities and make high impact contributions to Business teams Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as an industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s best Messaging Partner” a reality. About SMS Magic: Founded over 15 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible. SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply. Read mode about us at: www.sms-magic.com

Develop partnerships with new aggregators and reseller. Develop and execute reseller sales strategies aligned with overall goals. Analyze and report on key performance indicators in order to achieve sales targets.

Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Job description: We are looking for an innovative and dedicated Key Account Manager who has great sales acumen with prior experience in SaaS based product selling. As a KAM you will be responsible for Acquiring new enterprise account and cross sell/upsell them in order to promote their growth. Role: Key Account Manager (KAM) Department: Sales & Business Development Employment Type: Full Time, Permanent Location: Mumbai/Bangalore/Gurgaon/Guwahati/Patna/Jalandhar/Raipur/Jammu Roles & Responsibilities: Manage the entire sales cycle from qualifying to scoping the opportunity, conducting product demonstrations, negotiating and closing business. Should have expertise in direct selling and a good track record in acquisition of new clients and managing the existing accounts. Communicating with customers via phone, email, and teleconference, meeting with customers at the customers place. Providing solutions regarding technical issues; advising customers on products; preparing proposals, presentations, pricing, contracts, developing strategic plans related to the customer and the proposed solution. Generate new business opportunities through various communication platforms. Develop sales strategies that optimize the market potential. Understand customers' diverse, specific business needs and apply product knowledge to meet those needs with the company's products. Emphasize value propositions through product demonstrations and proof of concepts. Manage sales pipeline, ensuring the pipeline is robust and will meet the targets including accurate and timely reporting of the pipeline and prospects in the pipeline. Required Skills: Min 6+ years of experience in SaaS Based Products in Enterprises sales. Full-time Bachelor or Masters Degree in business administration, or similar diploma or degree courses. Must have sound understanding of Digital products like SMS and Enterprise collaboration Suites. Excellent written and spoken communication skills. A self-starter and a hard worker with strong and effective communication, interpersonal and presentation skill who can articulate complex concept to clients. Experience in solution selling and able to cross sell products in large enterprises.

We are looking for an innovative and dedicated “Key Account Manager” who has great sales acumen with prior experience in SaaS based product selling. As a KAM you will be responsible for Acquiring new enterprise account

Responsible for new business acquisition to meet maximize revenue through Pinnacle mobile solutions. Check complete JD on: https://www.pinnacle.in/career/assistant-managers * Telecom & CPaaS experience preferred 5 days week

Job Responsibilities Lead generation (using multiple channels) Responsible to analyze customer potential and competitors, determine growth strategies and define customer Identify new business opportunities and develop deep business relations with enterprise clients Service existing business clients as key account manager to maximize revenues Manage complete sales process from lead generation to closures including cold calling and networking Effectively assess customer needs, present products and solutions, and close sales Coordinating with internal teams including pre-sales, Ops, customer service and commercial team for completing the sales cycle successfully Manage execution of revenue deals and ensure smooth collection of revenues Maintain detailed knowledge of Pinnacle products and services Prepare MIS reports and other sales reports Handled a team. Qualification and Experience Graduate or Post Graduate (specialization: Sales & Marketing/Marketing Communication) 3+ years of experience in Govt/PSU Sales Preferably from Telecom/Media industry Knowledge and Skills Ability to self-start and work independently Ability to identify & reach decision makers on the customers side Excellent presentation and communication skills Negotiation skills Persuasive yet assertive Sales driven Attention to detail Proactive, ability to work independently and aptitude for tough sell environment pressure Excellent at problem analysis with solution driven approach Knowledge of MS Office (Excel, Word and PowerPoint) Excellent communication (Written & Verbal) and interpersonal skills Please share resume on sanjana.onkar@pinnacle.in Regards, Sanjana Onkar Deputy Manager - TA Human Resource