223 Churn Management Jobs - Page 2

1. Client Relationship Management: Develop and manage client portfolios. Handle and resolve customer requests and complaints promptly and effectively. Serve as the primary point of contact between clients and the organization, ensuring smooth communication and resolving any issues that arise. 2. Business Growth and Profitability: Sustain business growth and profitability by identifying opportunities to maximize the value provided to clients. Develop strategies to minimize customer churn and improve overall customer retention. 3. Data Analysis and Reporting: Analyze customer data to gain insights into customer behavior and preferences. Use data to recommend improvements to enhance the custome...

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an eco...

Role & responsibilities Conducts thorough customer research. Work closely with CSM, PM, cross functions to analyze and enable technical advisory for the customer. Offer customers a personalized VIP experience. Frequently monitor customers revenue movement, ensuring retainership and control churns. Understanding customers' needs, identifying new opportunities and generate organic leads through existing customers. Driving companys NPS score always upwards. Driving customer engagement through various personalised workshops and participate in marketing promotions. B2B sales, Upselling, cross selling the existing products and services. Self-educating on the market trend in relevance to our compan...

Job Description: As a Customer Success Associate, youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering t...

About the Company: A pioneer in the Employee Rewards and Engagement category, AdvantageClub.ai was established in 2016. Headquartered in the heart of the tech world, San Francisco, we have consistently pushed the boundaries of innovation and expanded our global footprint while delivering cutting-edge solutions to clients worldwide. AdvantageClub.ai boasts backing from visionary investors like Y Combinator, GrowX Ventures, and Axilor Ventures. We bridge the globe, catering to over 5 million users across 104 countries, from bustling US cities to Southeast Asian hubs and the vibrant markets of UAE and India. This translates to real impact, partnering with industry giants like Concentrix, HCL, T...

Key Responsibilities • Act as the single point of contact for assigned parents and students, ensuring consistent communication and support • Own the entire customer lifecycle from onboarding to engagement and retention • Coordinate smooth transitions between sales, academic, and support teams • Conduct regular check-ins to track student progress and gather feedback • Address concerns and resolve escalations with empathy and efficiency • Maintain accurate and up-to-date records in Zoho CRM • Identify and act on opportunities for upselling, renewals, and referrals • Collaborate with internal teams to enhance service delivery and customer satisfaction • Share customer insights to inform product...

Develop & implement customer Service Strategies to improve customer satisfaction (Telecom Domain) Implement changes to improve efficiency and effectiveness. Ensure high-quality customer service exceeding customer expectations. Required Candidate profile 10-15 Yrs in Telecon Domain as Customer Service / Relationship Mgr Exp as Operations / Service / Technical Support - Telecon Domain (Value Added) CFT Exp Stake Holder Mgt / Retention Good Leadership

Job Title: Renewal Business Executive Department: Customer Retention Salary: 68 LPA + Incentives About Global Financial Datafeeds Global Financial Datafeeds is a leading provider of real-time market data APIs and financial data solutions to traders, analytics platforms, and enterprise applications. We are dedicated to delivering high-performance, reliable, and scalable data solutions that empower informed decision-making. Job Overview The Renewal Business Agent will play a key role in driving customer retention and subscription renewals. This role focuses on engaging with existing customers, ensuring seamless contract renewals, minimising churn, identifying upsell opportunities, and maintain...

A Retention Manager in an IT company develops and implements strategies to keep existing customers and reduce churn by focusing on customer satisfaction, loyalty, and engagement Required Candidate profile Excellent Communication lanning data-led churn reduction tactics and overseeing implementation in a customer-first manner. Monitoring relevant metrics for customer goals and keeping account overviews.

Job Title: Collection & Retention Executive Outbound Calling English, Telugu & Hindi - All three Languages are Mandatory Job Summary: We are looking for a proactive and persuasive Collection & Retention Executive to manage outbound calls aimed at recovering overdue payments and retaining existing customers. The ideal candidate will be responsible for maintaining a balance between securing timely collections and ensuring customer satisfaction, thus reducing churn and improving overall customer value. Key Responsibilities:Collections: Initiate outbound calls to customers with overdue accounts to recover pending payments. Educate customers on their dues, payment options, and potential consequen...

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated ...

As the Workplace Services Operations Leader for bp Kharadi, your main responsibilities will include: - Standardizing, delivering, and performing Workplace Services across all sites in the City on the vested account, including facilities management, churn, minor projects, and landlord liaison. - Delivering against desired outcomes and exceeding financial targets. - Communicating and securing approval on performance ratings, leading and conducting quarterly/annual reviews. - Managing shared services. You will also need to: - Collaborate with platform subject matter experts to coordinate site operations, campus shared services, including but not limited to Operations Command Centre (for transpo...

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. The position holder will be managing a team of 5-6 individuals. Build and manage productive, professional relationships with clients. Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Maximize revenue by upselling higher value service...

We're looking for a highly skilled and motivated Sr. Account Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. The position holder will be managing a team of 5-6 individuals. Build and manage productive, professional relationships with clients. Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Maximize revenue by upselling higher value services...

Roles & Responsibilities - Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2, 3 in-per...

Roles & Responsibilities - Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2, 3 in-per...

Roles & Responsibilities - Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2, 3 in-per...

We're looking for an experienced and motivated Client Account Manager to join our dynamic team. As a Client Account Manager, you'll play a crucial role in fostering enduring client relationships while meticulously managing diverse projects, ensuring seamless delivery that aligns with client needs, deadlines, and technical requirements. Working Hours: 6:00 PM IST to 3:00 AM IST Responsibilities: Build and nurture strong, lasting relationships with agency partners, acting as their primary strategic partner in digital marketing Understand agency needs and requirements through active listening and strategic questioning Provide customized pricing quotes and manage projects from start to finish, e...

We're looking for an experienced and motivated Client Account Manager to join our dynamic team. As a Client Account Manager, you'll play a crucial role in fostering enduring client relationships while meticulously managing diverse projects, ensuring seamless delivery that aligns with client needs, deadlines, and technical requirements. Working Hours: 6:00 PM IST to 3:00 AM IST Responsibilities: Build and nurture strong, lasting relationships with agency partners, acting as their primary strategic partner in digital marketing Understand agency needs and requirements through active listening and strategic questioning Provide customized pricing quotes and manage projects from start to finish, e...

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for di...

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for di...

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for di...

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for di...

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for di...

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for di...