125 Churn Management Jobs - Page 2

About Us: At Vahan, we are building the first AI powered recruitment marketplace for India s 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures. Already India s largest recruitment platform, Vahan is supported by marquee investors like Khosla Ventures, Y Combinator, Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading executives from Google and Facebook. Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country. Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide, empowering them with not just earning opportunities but also the tools, benefits, and support they need to thrive. We aim to impact over a billion lives worldwide, creating a future where everyone has access to economic prosperity. If our vision excites you, Vahan might just be your next adventure. We re on the hunt for driven individuals who love tackling big challenges. If this sounds like your kind of journey, dive into the details and see where you can make your mark. What you ll be doing: Drive Channel Partner Growth: Achieve month-on-month growth in onboarding high-intent, high-quality channel partners to Vahan. Lead Generation & Conversion: Generate high-quality leads through various channels and convert them into active partners, maintaining a steady pipeline. Relationship Management: Build and nurture strong relationships with newly onboarded partners to ensure long-term collaboration and support. Churn Management: Manage and reduce first-month churn of newly acquired partners by implementing effective retention strategies. First-Month Placements: Drive first-month placements for newly acquired partners, ensuring they meet their initial placement targets. Infrastructure Expansion: Align partners to increase tele-caller seats to support Vahan s hiring needs, collaborating with internal teams to meet infrastructure growth goals. Business Development Strategy: Develop and implement strategies to expand Vahan s partner network and drive business growth. You ll thrive in this role if you: Have 3+ years of experience in offline sales and business development, with a strong focus on partner acquisition. Excel in quality lead generation, both on the ground and through other channels. Bring basic analytical and technical skills to support your sales efforts. Are a skilled communicator and negotiator, able to close deals effectively. Have experience in BDM supply, ground sales, or B2B sales, preferably in companies with an offline channel like Swiggy, Blinkit, Zomato, OYO, or Pristyn Care. Join us, and be part of something bigger where your work drives real, positive change in the world.

About Us: At Vahan, we are building the first AI powered recruitment marketplace for India s 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures. Already India s largest recruitment platform, Vahan is supported by marquee investors like Khosla Ventures, Y Combinator, Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading executives from Google and Facebook. Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country. Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide, empowering them with not just earning opportunities but also the tools, benefits, and support they need to thrive. We aim to impact over a billion lives worldwide, creating a future where everyone has access to economic prosperity. If our vision excites you, Vahan might just be your next adventure. We re on the hunt for driven individuals who love tackling big challenges. If this sounds like your kind of journey, dive into the details and see where you can make your mark. What you ll be doing: Drive Channel Partner Growth: Achieve month-on-month growth in onboarding high-intent, high-quality channel partners to Vahan. Lead Generation & Conversion: Generate high-quality leads through various channels and convert them into active partners, maintaining a steady pipeline. Relationship Management: Build and nurture strong relationships with newly onboarded partners to ensure long-term collaboration and support. Churn Management: Manage and reduce first-month churn of newly acquired partners by implementing effective retention strategies. First-Month Placements: Drive first-month placements for newly acquired partners, ensuring they meet their initial placement targets. Infrastructure Expansion: Align partners to increase tele-caller seats to support Vahan s hiring needs, collaborating with internal teams to meet infrastructure growth goals. Business Development Strategy: Develop and implement strategies to expand Vahan s partner network and drive business growth. You ll thrive in this role if you: Have 3+ years of experience in offline sales and business development, with a strong focus on partner acquisition. Excel in quality lead generation, both on the ground and through other channels. Bring basic analytical and technical skills to support your sales efforts. Are a skilled communicator and negotiator, able to close deals effectively. Have experience in BDM supply, ground sales, or B2B sales, preferably in companies with an offline channel like Swiggy, Blinkit, Zomato, OYO, or Pristyn Care. Join us, and be part of something bigger where your work drives real, positive change in the world.

About Us: At Vahan, we are building the first AI powered recruitment marketplace for India s 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures. Already India s largest recruitment platform, Vahan is supported by marquee investors like Khosla Ventures, Y Combinator, Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading executives from Google and Facebook. Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country. Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide, empowering them with not just earning opportunities but also the tools, benefits, and support they need to thrive. We aim to impact over a billion lives worldwide, creating a future where everyone has access to economic prosperity. If our vision excites you, Vahan might just be your next adventure. We re on the hunt for driven individuals who love tackling big challenges. If this sounds like your kind of journey, dive into the details and see where you can make your mark. What you ll be doing: Drive Channel Partner Growth: Achieve month-on-month growth in onboarding high-intent, high-quality channel partners to Vahan. Lead Generation & Conversion: Generate high-quality leads through various channels and convert them into active partners, maintaining a steady pipeline. Relationship Management: Build and nurture strong relationships with newly onboarded partners to ensure long-term collaboration and support. Churn Management: Manage and reduce first-month churn of newly acquired partners by implementing effective retention strategies. First-Month Placements: Drive first-month placements for newly acquired partners, ensuring they meet their initial placement targets. Infrastructure Expansion: Align partners to increase tele-caller seats to support Vahan s hiring needs, collaborating with internal teams to meet infrastructure growth goals. Business Development Strategy: Develop and implement strategies to expand Vahan s partner network and drive business growth. You ll thrive in this role if you: Have 3+ years of experience in offline sales and business development, with a strong focus on partner acquisition. Excel in quality lead generation, both on the ground and through other channels. Bring basic analytical and technical skills to support your sales efforts. Are a skilled communicator and negotiator, able to close deals effectively. Have experience in BDM supply, ground sales, or B2B sales, preferably in companies with an offline channel like Swiggy, Blinkit, Zomato, OYO, or Pristyn Care. Join us, and be part of something bigger where your work drives real, positive change in the world.

Mandatory Requirement: International work experience or Completed bachelors/ masters outside India *others refrain from applying. Role & responsibilities 5+ years of experience in product management and/or Account Management Experience reporting to C-level executives Ability to prioritize workload and meet tight deadlines, ability to deliver under pressure Excellent human relations skills and ability to assist and obtain the support of others Ability to manage multiple, ever-changing priorities and situations Excellent written and oral communication ENGLISH skills Excellent interpersonal skills are non-negotiable in this role Experience working in Agencies will be useful, especially if IT or HR driven Excellent organizational skills needed to manage over 15 accounts (and growing!) Ability to work well in a multicultural team

The ideal candidate for this role must be comfortable with field visit. Role & responsibilities Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s Agency Management and Process adherence - Ensure high productivity of CLCM Agency management B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction Billing related complain reduction Complaints related to billing / No. of unique customer complaining Churn - drives churn through agency manpower Preferred candidate profile Prioritization of deliverables and expectations Ability to influence people at all levels internally and among partner management Planning and execution management Crisis Management and contingency planning Ability to review, analyze and understand trends Relationship Management / Negotiation Skills 10+ years of experience of which at least 3years in the area of customer service management, and governance and process improvement.

As the Workplace Services Operations Leader for bp Kharadi, you will be responsible for overseeing and standardizing the operational model across large campuses. Your main duties will include standardizing Workplace Services, managing facilities, churn, minor projects, and landlord interactions to ensure the delivery of services meets the desired outcomes while surpassing financial targets. You will be tasked with communicating performance ratings, securing approvals, and leading quarterly/annual reviews. Additionally, you will manage shared services and collaborate with subject matter experts to coordinate site operations, campus shared services such as the Operations Command Centre, and oversight of various departments including Security, Transport, Catering, and Engineering. Your role will also involve innovating and implementing global/regional programs that enhance workplace effectiveness. This includes coordinating and monitoring progress on initiatives like Workplace Experience Colleague/Welcome Host, data management, iLab, and Envio. You will work closely with BTC teams to facilitate the transition of new sites into operations, ensuring a seamless handover from project development to operational readiness. Overall, your contribution to shaping and transforming Workplace Services will be crucial, and your ability to collaborate effectively with various teams and stakeholders will play a key role in the success of the operations at bp Kharadi.,

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (34 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approx per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Role & responsibilities We are seeking a proactive Virtual Customer Success Account Manager (vCSAM) to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams. As a vCSAM, you will leverage your technical expertise, business acumen, and industry perspectives to orchestrate post-sales delivery and support of Microsofts products and services in partnership with primary delivery leads, empowering customers to achieve meaningful business outcomes by accelerating value realization and service utilization. If you are tech-savvy with a passion for Cloud and IT Service Management, and enjoy helping strategic enterprise customers maximize their use of Microsoft products, this role is for you. Responsibilities Reactive and Proactive Support Management: Identify trends, dependencies, and failures to provide proactive solutions. Monitor trending incidents to engage in proactive upgrades and address common themes. Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions. Chair weekly meetings with Incident Managers (IM) to identify and implement improvements. Customer Engagement and Training: Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance. Conduct Service Hub customer training sessions. Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions. Reporting, Analysis, and Project Management: Prepare escalation summary reports for Customer Success Account Managers (CSAM) and heads of Customer Success Services (CSS). Maintain Power BI reporting by summarizing and providing key insights across all customer engagements. Track and analyze account metrics, including Unified Credit usage and customer satisfaction scores. Participate in various programs to drive the adoption and utilization of Copilot (AI) services Required (Minimum) Qualifications Bachelors degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field and 3+ years/8+ years in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management. OR equivalent experience. Additional (Preferred) Qualifications Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI). Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent. Strong analytical and problem-solving skills with excellent communication and interpersonal skills. Proficiency in Microsoft 365 products, including Excel and Power BI. Preferred candidate profile Candidates should have strong project management and organisational skills. Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves). Target experience levels: 3–5 years for some roles, 8+ years for others. Location: Bangalore (Work-from-home setup) Note: While this is a remote role, the client requires team members to be based in Bangalore, as occasional visits to customer locations may be necessary.

WORK FROM OFFICE - MONDAY - FRIDAY SHIFT TIMINGS - 5:30 PM-2:30 AM (NIGHT SHIFT) COMMUTING ON YOUR OWN Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. Collaborate with internal teams including Sales, Product, and Support to ensure seamless service delivery and maximize client outcomes. Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements 5-7 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. Technically savvy with a passion for learning and optimizing customer journeys. Self-motivated, results-oriented, and highly accountable to thrive in a remote, fast-paced environment. Experience with CRM tools and success platforms is required. Why Join BlackBeltHelp? Work with a cutting-edge company transforming the student services landscape. Be part of a high-performing team where your impact is recognized and rewarded. Enjoy growth opportunities in a fast-moving, collaborative, and mission-driven environment. Play a key role in driving success for higher education institutions nationwide.

About Atria Convergence Technologies Ltd: ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the countrys most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country. Role: Assistant Manager / Deputy Manager Collection & Retention Purpose of the role: Optimize billing processes, reduce involuntary disconnections, and improve customer satisfaction to drive retention and revenue growth. Role & Responsibilities: Increase net additions and minimize involuntary disconnections. Reduce high ARPU disconnections to retain premium customers. Decrease billing-related trouble tickets (TTs) and reopen cases. Enhance agent-level productivity by improving resolution efficiency within 48 hours. Deliver high CSAT scores through effective issue resolution and engagement. Ensure reconciliation and timely payment of government and bulk accounts. Reduce waiver GART to optimize turnaround time and cost efficiency. Implement strategies to lower overall net churn and retain customers. Must have: 6+ years experience in customer billing, retention, or dispute resolution. Strong analytical and problem-solving skills to improve billing processes. Ability to drive efficiency and optimize workflows. Excellent communication and negotiation skills. Proficiency in data analysis and reporting tools. Team management and stakeholder coordination experience. Interested shall apply through the following link - https://ap-1.fountain.com/act/apply/chennai-assistant-manager-deputy-manager-collection-retention-collection-retention?utm_source=Job%20Portal&utm_campaign=Naukri Recruitment Team will get in touch with you for further process. Regards Team HR ACT

Role & responsibilities Client Relationship Ownership: Serve as the single point of contact for F&A clients, ensuring strategic alignment, smooth communication, and long-term partnership. Service Performance & Governance: Lead periodic business reviews, track service KPIs, and drive SLA adherence across all F&A processes (P2P, O2C, R2R, FP&A). Customer Experience & CSAT: Drive high CSAT through proactive issue resolution, responsiveness, and regular voice-of-customer (VoC), engagement; lead root cause analysis for any dissatisfaction. Onboarding & Transition Success: Ensure smooth onboarding and steady-state transition for new clients in collaboration with delivery, transformation, and PMO teams. Value Articulation: Demonstrate tangible business impact through analytics, insights, automation benefits, and continuous improvement initiatives. Growth & Retention: Identify upsell/cross-sell opportunities, support commercial renewals, and strengthen account retention strategies. Internal Collaboration: Liaise with cross-functional teams (delivery, transformation, finance, and digital) to enable a unified and client-centric service experience. Governance Models: Set up structured governance with dashboards, escalations, and feedback mechanisms at operational, tactical, and strategic levels. Key Metrics of Success: CSAT (Customer Satisfaction Score) NPS (Net Promoter Score) Client Retention Rate Revenue & Margin Growth on Accounts Issue Resolution Turnaround Time SLA/KPI Adherence Required Skills & Experience: 10-15 years of client management or customer success experience in a Finance & Accounting outsourcing/KPO environment. Expertise across F&A domains (P2P, O2C, R2R, FP&A, Compliance). Strong understanding of customer satisfaction drivers and B2B relationship management. Proven ability to manage governance, escalations, and cross-functional coordination. Excellent communication, negotiation, and client engagement skills. Preferred Qualifications: CA/MBA (Finance) or equivalent post-graduate qualification. Experience with CSAT/NPS tools and client engagement platforms (e.g., Salesforce, Medallia, etc.). Certifications in project management (PMP/Prince2), Six Sigma, or Customer Success. For more: mansi.baraiya@Pacificglobalsolutions.com

@Request you to please share resume on shreya.sarraf@indiamart.com. Roles & Responsibilities - Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

Responsibilities: * Manage client relationships & account planning * Maximize revenue through strategic planning * Drive churn management & upselling opportunities * Ensure client success & retention

The role involves working with customer segments and behavioral data to identify opportunities for enhancing approval rates, reducing friction, and balancing risk across different user profiles and markets. You should have strong technical proficiency in analytics tools such as Tableau, SuperSet, etc., and SQL/NoSQL databases. Advanced SQL skills for complex queries, performance tuning, and transaction-safe data manipulation are essential. Proficiency with AWS Athena for querying large datasets in S3 using optimized, cost-effective practices is also required. Additionally, you should possess business-oriented thinking skills that allow you to connect analytical work with broader business outcomes, understanding how data impacts approval rates, revenue, and customer experience. Collaboration and cross-functionality are key, as you will be working across teams like Marketing, Monetization, Engineering, Finance, and Customer Care to foster shared understanding and collective problem-solving. Nice to have qualifications include experience with online subscription business models, knowledge of recurring revenue dynamics, churn management, and retention strategies, as well as an understanding of key metrics like LTV and MRR crucial for sustainable subscription growth. External communication skills are also beneficial for articulating technical and performance issues clearly, collaborating on investigations, and driving resolution while maintaining productive, professional relationships. Working with the company offers impactful work that directly shapes the future of the organization. You'll be part of an innovative environment that encourages trying new things and pushing the envelope in EdTech. The role provides freedom with a flexible work arrangement either remotely or in a hybrid setup from one of the company's offices in Cyprus or Poland. Health benefits include a health insurance package for hybrid mode and a health corner in the Cyprus office. AI solutions like Cursor, Claude Code, Chat GPT subscription, and other tools are part of the work environment. Competitive salary, flexible paid time off with 21 days of annual leave and 10 bank holidays, and a collaborative culture working alongside passionate professionals complete the benefits package. The company is excited to review your CV for this role.,

The main responsibilities for this role include working with customer segments and behavioral data to identify opportunities for enhancing approval rates, reducing friction, and managing risk across various user profiles and markets. To be successful in this position, you should have strong technical proficiency in analytics tools such as Tableau, SuperSet, as well as SQL/NoSQL databases. Additionally, advanced SQL skills are required for executing complex queries, optimizing performance, and ensuring transaction-safe data manipulation. Proficiency with AWS Athena for querying large datasets in S3 using cost-effective practices is also essential. A key aspect of this role involves having a business-oriented mindset to connect analytical work with broader business outcomes, understanding how data influences approval rates, revenue, and customer experience. Collaboration and cross-functionality are crucial, as you will be working across teams such as Marketing, Monetization, Engineering, Finance, and Customer Care to foster shared understanding and solve problems collectively. It would be beneficial to have experience with Online Subscription Business Models, including knowledge of recurring revenue dynamics, churn management, and retention strategies. Understanding key metrics such as LTV and MRR is important for driving sustainable subscription growth. Additionally, having strong external communication skills to articulate technical issues, collaborate on investigations, and maintain professional relationships is a plus. Working in this role offers the opportunity to make a direct impact on the future of the company. The environment is innovative, encouraging employees to explore new ideas and push the boundaries in EdTech. The role provides flexibility, allowing for remote or hybrid work options from offices in Cyprus or Poland. Health benefits include a health insurance package for hybrid mode and a health corner in the Cyprus office. AI solutions like Cursor/Claude Code/Chat GPT subscription and other tools are available. A competitive salary, flexible paid time off, collaborative culture, and a team of passionate professionals await you. If you meet these qualifications and are interested in this position, we look forward to receiving your CV.,

The Digital Solution Advisor (DSA) at HighRadius is an integral part of the front-end sales and account management team, collaborating closely with the Account Executive (AE) in engaging with prospects and customers on a daily basis. As a DSA, your main objective is to achieve sales quota targets and effectively guide deals through various sales stages towards closure, ensuring customer satisfaction, renewals, and minimizing churn. At HighRadius, we adhere to an End-to-End Sales and Customer Management Process, employing a Two-in-a-Box model where the DSA and Account Executive work together in all interactions with prospects and customers. This process involves several key stages, including initial connection and prospecting, understanding customer needs, demonstrating the value of HighRadius products, aligning with stakeholders, contract preparation, renewal, churn risk management, escalation handling, negotiation, and deal closure. Responsibilities: - Collaborate with the Account Executive to progress deals through the sales pipeline. - Engage with prospects and customers on a daily basis to ensure their needs are met. - Gather requirements and qualify customers through systematic business analysis. - Conduct product demonstrations targeting Finance department personnel at Fortune 1,000 companies. - Develop detailed Cost Benefit ROI and Business Case models. - Formulate strategies to outperform competitors and successfully close deals. - Focus on churn management to enhance customer satisfaction. - Analyze customer tickets and coordinate with relevant departments for prompt issue resolution. - Handle contract negotiations and renewals proactively to prevent churn. Requirements: - Previous experience in Sales, Business Development, Pre-Sales, Consulting, or Customer Success roles. - Proficiency in ERP software and/or cloud computing is advantageous. - Ideally, possess 3-10 years of relevant work experience. - An MBA and undergraduate degree from reputable institutions is a plus. - Experience in consultative sales with North American or European clients is beneficial. - Knowledge of Accounts Receivable processes is advantageous. Soft Skills: - Exceptional organizational skills and self-motivation. - Strong communication and presentation abilities. - Comfortable engaging with executives at Fortune 1,000 companies. - Team-oriented with the capability to work effectively in a distributed environment. - Demonstrates high integrity and credibility in all interactions. - Possesses a sharp intellect and commercial acumen. - Maintains a steadfast focus on achieving results and targets.,

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Role & responsibilities 5+ years of experience in product management and/or Account Management Experience reporting to C-level executives Ability to prioritize workload and meet tight deadlines, ability to deliver under pressure Excellent human relations skills and ability to assist and obtain the support of others Ability to manage multiple, ever-changing priorities and situations Excellent written and oral communication ENGLISH skills Excellent interpersonal skills are non-negotiable in this role Experience working in Agencies will be useful, especially if IT or HR driven Excellent organizational skills needed to manage over 15 accounts (and growing!) Ability to work well in a multicultural team Mandatory Requirement: International work experience or Completed bachelors/ masters outside India *others refrain from applying.

Role & responsibilities 5+ years of experience in product management and/or Account Management Experience reporting to C-level executives Ability to prioritize workload and meet tight deadlines, ability to deliver under pressure Excellent human relations skills and ability to assist and obtain the support of others Ability to manage multiple, ever-changing priorities and situations Excellent written and oral communication ENGLISH skills Excellent interpersonal skills are non-negotiable in this role Experience working in Agencies will be useful, especially if IT or HR driven Excellent organizational skills needed to manage over 15 accounts (and growing!) Ability to work well in a multicultural team Preferred candidate profile : International work experience Completed bachelors/ masters outside India *others refrain from applying.

Join Truein as a Customer Success Manager to drive product adoption, client retention, and revenue growth for enterprise and mid-market customers. Lead onboarding, training, upselling, and customer advocacy. 5+ yrs SaaS experience required. Health insurance

Job Summary: We are looking for a proactive and passionate Customer Success Associate to ensure customers derive maximum value from our product. From the moment a user signs up for a free trial, you'll be their trusted guidehelping them adopt the platform, solving their problems, and ensuring they convert to loyal, paying customers. Your goal is not just satisfaction, but delight. Key Responsibilities: Become a product expert and educate customers on its value and use cases Guide free trial users through their first 6090 days to maximize conversions Reduce churn and ensure long-term customer retention Drive product usage depth and frequency among users Maintain and improve customer health metrics (e.g., NPS, engagement, testimonials) Collect user feedback to improve product and customer experience Collaborate with product and business teams to align on customer insights Maintain accurate customer data in CRM and internal dashboards Lead onboarding, training, and post-sales support interactions Contribute to building long-term, value-based customer relationships

Job Title: Sales Manager Retention Company: Vitel Global Communications Pvt Ltd Location: Hyderabad, India About Us: Vitel Global Communications is a leading VoIP solutions provider, serving businesses across the USA, UK, Canada, and other global markets. We deliver scalable, cost-effective communication services tailored for B2B clients. Role Overview: We are seeking an experienced Sales Manager with a strong background in customer retention, B2B sales , and international client management to lead our retention efforts and manage a high-performing team. Key Responsibilities: Drive customer retention strategies to reduce churn and increase client lifetime value. Manage and grow relationships with international B2B clients. Lead and mentor a retention-focused sales team, setting clear goals and performance metrics. Analyze customer data and feedback to proactively address risks and improve satisfaction. Collaborate with sales, support, and product teams to enhance the overall customer journey. Track and report on key metrics like churn rate, CLTV, CSAT, and NPS. Requirements: 5+ years in B2B sales, customer retention, or account managementpreferably in telecom or SaaS. Proven experience handling international clients (USA, UK, Canada preferred). Prior team leadership experience is essential. Proficiency in CRM tools like Salesforce or Zoho. Excellent communication, analytical, and problem-solving skills. Bachelor’s degree required; MBA is a plus. Interested can share your updated resume to akhil@vitelglobal.com, 9573584606

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired ** Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment . The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity , driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (34 days per quarter) are expected based on business needs. Candidates with a tech support background , prior sales experience , and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team , Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approx per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelor’s degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Job Title: Senior Customer Success Manager US B2B SaaS (Enterprise Accounts) Location: Bangalore (HSR Layout) Mode of Work: Work from Office Experience: 5+ years (Minimum 5+ years in US B2B SaaS, handling enterprise accounts and managing CSMs) Employment Type: Full-time, On-role We are looking for an experienced Senior Customer Success Manager to lead enterprise-level customer success initiatives, ensuring high engagement, retention, and growth with our US-based B2B SaaS customers in the insurance domain. This role requires hands-on client management along with leading a small team of CSMs. Key Responsibilities: Own and manage strategic customer relationships (Enterprise ACV $60K$200K+), ensuring long-term success and value realization. Lead and mentor a small team of 3-4 Customer Success Managers. Manage onboarding, adoption, retention, and expansion initiatives for enterprise US clients. Conduct regular executive syncs, QBRs, and proactive engagement to maintain stakeholder alignment and account health. Identify and drive upsell and cross-sell opportunities in partnership with Sales. Collaborate with Product, Sales, and Operations teams to improve customer experience and influence the product roadmap with feedback. Act as a trusted advisor for US clients in regulated industries (insurance/financial services). Lead strategic customer programs like referrals, case studies, and co-marketing initiatives. Plan and host customer events (executive dinners, micro-events) alongside Sales. Operate with agility in a fast-paced, high-growth startup environment (Series A/B/C/D).. Key Requirements: Minimum 5+ years total experience , with at least 5 + years in Customer Success / Account Management for US B2B SaaS. Strong experience handling mid to large enterprise customers in the US (Insurance, Regulated Industries preferred). Proven track record managing enterprise deal sizes ($60K-$200K+ ACV). Hands-on experience in SaaS onboarding, renewals, adoption, and advocacy. Experience managing and mentoring Customer Success teams (3-4 direct reports). Strong stakeholder management and communication skills with US-based executive stakeholders. Familiarity with SaaS metrics, CRM tools, and success platforms (HubSpot, Gainsight, Salesforce, etc.). Customer-obsessed mindset with ownership and accountability in fast-paced environments. Preferably from startups with a US focus, regulated industry domain (Insurance, HealthTech, FinTech), and Series B/C/D growth stage. Preferred Background: B2B SaaS (US Market) AI-driven SaaS / Insurtech Fast-growing startups Experience with US customers in Insurance, Healthcare, Fintech Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -