186 Churn Management Jobs - Page 2

Job Description Responsible for post-Sales lifecycle experience management for customers. Operational role that works under direct supervision, responsible for driving sales operations. Responsibilities Take ownership of customer issues reported, solving their problems by co-ordinating with different teams across the organization Provide assistance to customers and information on product features. Data Monitoring & Reporting Track customer SLAs, customer feedback, governance meeting outcomes etc Desired Skill sets NIL

Role Overview: As an Account Manager, youll own and grow relationships with our most strategic enterprise customers. This role is perfect for someone with 2 to 5 years of Marketing Agency/ SaaS or AI/automation industry experience, a deep understanding of enterprise communication needs, and a proven record of scaling accounts. Youll drive account expansion, create measurable business value for customers, and help enterprises adopt MyOperator's cutting-edge Business AI Operator platform, leveraging its unified WhatsApp, Calls, and AI-powered chat & voice bots to redefine their customer communication strategies. Key Objectives: Expand Existing Accounts: Drive revenue growth by proactively iden...

Role & responsibilities Key Responsibilities: Retention Portfolio: Identify high-risk customers through churn analytics, usage trends, and complaints. Contact customers to understand dissatisfaction reasons and provide effective resolutions. Offer customized retention plans, discounts, or upgrades to retain customers. Collaborate with technical support, billing, and service delivery teams to ensure customer satisfaction. Maintain detailed logs of interactions and outcomes in CRM systems. Report on churn trends, reasons, and effectiveness of retention campaigns. Support design and execution of customer loyalty programs. Achieve monthly churn reduction and retention KPIs. Farming Portfolio: Ma...

As a Digital Solution Advisor (DSA) at HighRadius, you will be an integral part of the front-end sales and account management team. Your primary responsibility will be to work closely with the Account Executive (AE) to move deals through the sales pipeline, ensuring customer satisfaction, renewals, and minimizing churn. You will play a crucial role in interacting with prospects and clients on a daily basis, understanding their business needs, demonstrating the value of HighRadius products, and closing deals successfully. **Key Responsibilities:** - Collaborate with the AE to progress deals through the sales pipeline. - Engage with prospects and customers on a regular basis. - Conduct require...

Job Title: Customer Success Manager (CSM) Location: Bangalore / Kolkata Experience Required: 3+ years in Saas Industry: IT Services / Software/ Customer Experience (CX). Employment Type: Full-time https://www.omind.ai/ Why Join Us? Work with cutting-edge CX solutions transforming digital engagement. Be part of a collaborative and high-performance team culture. Growth opportunities in a fast-scaling business environment. Role Summary : You will manage the full customer lifecycle for enterprise clients from onboarding and product training to renewal and expansion. Ensure successful deployment and value realization of Omind's AI-powered CX suite and build customer champions who drive long-term ...

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. The position holder will be managing a team of 5-6 individuals. Build and manage productive, professional relationships with clients. Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Maximize revenue by upselling higher value service...

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. The position holder will be managing a team of 5-6 individuals. Build and manage productive, professional relationships with clients. Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Maximize revenue by upselling higher value service...

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. The position holder will be managing a team of 5-6 individuals. Build and manage productive, professional relationships with clients. Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Maximize revenue by upselling higher value service...

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. The position holder will be managing a team of 5-6 individuals. Build and manage productive, professional relationships with clients. Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Maximize revenue by upselling higher value service...

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. The position holder will be managing a team of 5-6 individuals. Build and manage productive, professional relationships with clients. Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Maximize revenue by upselling higher value service...

Customer Retention Manager Pune / Bangalore (Work From Office) Are you someone who thrives on taking ownership, solving complex customer challenges, and turning every interaction into a lasting relationship? At Netcore Cloud , were looking for passionate problem-solvers who want to make an impact in a global, fast-growing SaaS environment. About Netcore Cloud Netcore Cloud is a global leader in AI-powered marketing technology and customer engagement platforms , empowering over 6,500 brands across 40+ countries to create personalized, meaningful customer experiences. Trusted by names like Walmart, Unilever, Dominos, ICICI Bank, Myntra, and Airtel , we deliver intelligent customer journeys acr...

As a Team Lead Customer Success at MyOperator, your role involves leading a team of Customer Success Representatives to ensure high levels of customer satisfaction, retention, and growth. You will be responsible for managing team performance, driving process improvements, and fostering strong customer relationships. **Key Responsibilities:** - Drive upsell and cross-sell initiatives to maximize customer value. - Implement strategies for revenue retention and expansion within the existing customer base. - Monitor and improve product adoption rates among customers. - Develop and execute churn management strategies to minimize customer attrition. - Lead, mentor, and develop a team of Customer S...

Job Role: Customer Support Lead/Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: ** 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is mandatory **Prior experience in sales or project management is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a season...

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments. Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot custome...

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. The position holder will be managing a team of 5-6 individuals. Build and manage productive, professional relationships with clients. Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Maximize revenue by upselling higher value service...

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. The position holder will be managing a team of 5-6 individuals. Build and manage productive, professional relationships with clients. Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Maximize revenue by upselling higher value service...

Job Title: Customer Success Executive Location : Bangalore - Next to Kudlu Metro Station, Hosur Road. Shift Timings: 2-11 PM Experience: Freshers (Internship-cum-FTE) to 1 year experience About Us: Cubic Logics is a fast-growing SaaS company specializing in workplace productivity and HR solutions with our flagship platforms, HR365 and Apps 365 , built for Microsoft 365. We serve a global customer base with a sharp focus on user experience, scalable solutions, and measurable value. We're on a mission to simplify enterprise workflows and amplify impact one customer at a time. Role Overview: We are looking for dynamic, self-motivated and driven Customer Success Executive to join our Inside Sale...

About the Company: A pioneer in the Employee Rewards and Engagement category, AdvantageClub.ai was established in 2016. Headquartered in the heart of the tech world, San Francisco, we have consistently pushed the boundaries of innovation and expanded our global footprint while delivering cutting-edge solutions to clients worldwide. AdvantageClub.ai boasts backing from visionary investors like Y Combinator, GrowX Ventures, and Axilor Ventures. We bridge the globe, catering to over 5 million users across 104 countries, from bustling US cities to Southeast Asian hubs and the vibrant markets of UAE and India. This translates to real impact, partnering with industry giants like Concentrix, HCL, T...

Responsibilities: * Manage client relationships from onboarding to retention * Ensure customer satisfaction through churn management * Focus on domestic market with customer success strategy

Appbrew is hiring a Customer Success Manager! Youll manage the full customer lifecycle - onboarding, adoption, retention, and growth. 2-5 yrs in SaaS/e-commerce client success with strong communication & problem-solving skills required. Provident fund Health insurance

Request you to please share resume-vidhi.miglani@indiamart.com JD:- This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. • Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. • Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. • Build and nurture strong, professional relationships with clients to drive long-term engagement. • Hire, train, and retain team members by formulating development plans and addressing their training needs. • Ensure swift and effective resolution of client issues to maintai...

Request you to please share resume-vidhi.miglani@indiamart.com We are seeking a highly skilled and motivated Business Manager to join our dynamic tele sales team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, andensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in Tele Business Management. Job Responsibilities: • The position holder will be managing a team of 20-30 individuals. • Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assignedset of clients. • Build and manage productive, prof...

At Vahan, we are building the first AI powered recruitment marketplace for Drive Channel Partner Growth: Achieve month-on-month growth in onboarding high-intent, high-quality channel partners to Vahan. Lead Generation & Conversion: Generate high-quality leads through various channels and convert them into active partners, maintaining a steady pipeline. Relationship Management: Build and nurture strong relationships with newly onboarded partners to ensure long-term collaboration and support. Churn Management: Manage and reduce first-month churn of newly acquired partners by implementing effective retention strategies. First-Month Placements: Drive first-month placements for newly acquired par...

WORK FROM OFFICE - MON-FRI SHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT) OFFICE LOCATION - GURUGRAM Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue g...

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support ...