Senior Manager

Client Relationship Management:

Develop and manage client portfolios. Handle and resolve customer requests and complaints promptly and effectively. Serve as the primary point of contact between clients and the organization, ensuring smooth communication and resolving any issues that arise.

Business Growth and Profitability:

Sustain business growth and profitability by identifying opportunities to maximize the value provided to clients. Develop strategies to minimize customer churn and improve overall customer retention.

Data Analysis and Reporting:

Role & responsibilities

Client Onboarding and Support:

Conduct product demonstrations and training sessions for customers to ensure they understand how to use our products effectively. Improve the onboarding process by evaluating and enhancing tutorials and other communication materials.

Communication and Presentation:

Team Collaboration

Preferred candidate profile

Bachelor's degree in Business, Marketing, or a related field.

7-12 years of experience in client handling, key account management, or a similar role.

Proficiency in Microsoft Office (Excel, PowerPoint, Word).

Excellent communication and interpersonal skills.

Proven ability to manage multiple client accounts.

Analytical mindset with the ability to interpret data and make data-driven decisions.