Service Head - Subscription Business and Customer Experience Strategy Winning Edge

18 - 25 years

40 - 50 Lacs

Gurugram

Work from Office

Job Summary: We are looking for a Subscription Operations Leader to enhance customer retention, optimize service delivery, and drive customer satisfaction in a subscription-based business model. The ideal candidate will develop and implement strategies to improve renewal rates, minimize churn, and maximize customer lifetime value (LTV). Key Responsibilities: Develop and execute customer retention strategies for subscription services. Optimize service workflows and automation to improve renewal rates. Analyze churn data, NPS, and customer feedback to enhance user experience. Collaborate with marketing & sales teams to implement upsell and cross-sell strategies. Requirements: 12+ years in customer service operations, preferably in subscription-based businesses. Expertise in churn management, customer lifecycle, and renewal strategies. Strong analytical skills with experience in data-driven decision-making.

Posted 1 month ago

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Service Recovery Manager(Customer Service)-Female People Pro Consulting

10 - 17 years

8 - 14 Lacs

Pune, Mumbai (All Areas)

Work from Office

We are hiring service recovery manager profile for leading MNC in Pune for Female only Candidates Expertise in Customer Service, Churn Management, Customer Retention, Data Analysis, Customer Relationship, CSAT & Customer Centric Solution

Posted 1 month ago

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