About MyOperator MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast! We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you! A background in technology or familiarity with tech products is a plus. Youll play a key role in assisting customers via calls, emails, and chatsproviding timely, clear, and helpful support. What Youll Do: Build in-depth knowledge of our products and services to assist customers effectively. Deliver prompt, professional, and accurate support across chats, emails, and calls. Aim for high First Contact Resolution (FCR) in all interactions. Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties. Manage support tickets with clear and well-written responses. Meet daily and weekly performance targets, both individually and as a team. Share insights and feedback with the team to improve customer experience and internal processes. Requirements 0-2 years of experience in customer support, preferably in software, IT, or internet-based services. Strong written and verbal communication skills. Ability to manage time effectively and handle multiple tasks. Comfortable working with basic software tools and platforms (tech-savvy preferred). A willingness to learn, adapt, and grow in a dynamic environment. Benefits Supportive and collaborative team culture Opportunities to grow and develop professionally Work with a purpose-driven brand that values customer satisfaction You may also check our company profile at http://myoperator.com/. You can also check the below pages for your reference- MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatorofficial/ MyOperator Youtube page- https://www.youtube.com/@MyOperatorOfficial Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/ You may also check our company profile at http://myoperator.com/. Let me know if you have any questions. You can also check the below pages for your reference- MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatorofficial/ MyOperator Youtube page- https://www.youtube.com/@MyOperatorOfficial Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/
About the Company: MyOperator is a leading SaaS-based call management system that helps businesses streamline their customer communication. Founded by Ankit Jain, MyOperator enables companies to manage calls, track customer interactions, and enhance customer experience through cloud telephony solutions. Trusted by over 30,000+ businesses across India, MyOperator is on a mission to build the best communication infrastructure for small and medium-sized enterprises. About the Role: MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company. Key Responsibilities: Respond to customer queries via calls, emails, and support tickets. Assist in resolving issues related to panel access, call reports, and login problems. Update ticket statuses and maintain accurate customer records using Zoho Desk. Collaborate with the support team to escalate complex issues to relevant departments. Assist in creating and maintaining FAQs and troubleshooting documentation. Requirements: Good communication skills in English(spoken and written). Basic computer proficiency and willingness to learn support tools and CRM systems. Strong interest in SaaS, tech support, or customer-facing roles. Availability for a full-time (Monday to Saturday, rotational shifts). What Youll Gain: Practical exposure to customer success and support operations in a SaaS environment. Opportunity to work with experienced professionals and learn industry best practices
FIND ON MAP