About MyOperator MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast! We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you! A background in technology or familiarity with tech products is a plus. Youll play a key role in assisting customers via calls, emails, and chatsproviding timely, clear, and helpful support. What Youll Do: Build in-depth knowledge of our products and services to assist customers effectively. Deliver prompt, professional, and accurate support across chats, emails, and calls. Aim for high First Contact Resolution (FCR) in all interactions. Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties. Manage support tickets with clear and well-written responses. Meet daily and weekly performance targets, both individually and as a team. Share insights and feedback with the team to improve customer experience and internal processes. Requirements 0-2 years of experience in customer support, preferably in software, IT, or internet-based services. Strong written and verbal communication skills. Ability to manage time effectively and handle multiple tasks. Comfortable working with basic software tools and platforms (tech-savvy preferred). A willingness to learn, adapt, and grow in a dynamic environment. Benefits Supportive and collaborative team culture Opportunities to grow and develop professionally Work with a purpose-driven brand that values customer satisfaction You may also check our company profile at http://myoperator.com/. You can also check the below pages for your reference- MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatorofficial/ MyOperator Youtube page- https://www.youtube.com/@MyOperatorOfficial Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/ You may also check our company profile at http://myoperator.com/. Let me know if you have any questions. You can also check the below pages for your reference- MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatorofficial/ MyOperator Youtube page- https://www.youtube.com/@MyOperatorOfficial Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/
About the Company: MyOperator is a leading SaaS-based call management system that helps businesses streamline their customer communication. Founded by Ankit Jain, MyOperator enables companies to manage calls, track customer interactions, and enhance customer experience through cloud telephony solutions. Trusted by over 30,000+ businesses across India, MyOperator is on a mission to build the best communication infrastructure for small and medium-sized enterprises. About the Role: MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company. Key Responsibilities: Respond to customer queries via calls, emails, and support tickets. Assist in resolving issues related to panel access, call reports, and login problems. Update ticket statuses and maintain accurate customer records using Zoho Desk. Collaborate with the support team to escalate complex issues to relevant departments. Assist in creating and maintaining FAQs and troubleshooting documentation. Requirements: Good communication skills in English(spoken and written). Basic computer proficiency and willingness to learn support tools and CRM systems. Strong interest in SaaS, tech support, or customer-facing roles. Availability for a full-time (Monday to Saturday, rotational shifts). What Youll Gain: Practical exposure to customer success and support operations in a SaaS environment. Opportunity to work with experienced professionals and learn industry best practices
About MyOperator MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount. Role Overview Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks. Key Responsibilities: Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies. Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers. Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements. SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations . Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable. Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors. Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance . Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management , analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.
Channel Partner Sales Manager About Us MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount. Key Responsibilities: Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue. Recruit, onboard, and activate new channel partners across multiple regions and industries. Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support. Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success. Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights. Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment on partner requirements and success. Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures. Take ownership of revenue targets for specific partner regions or verticals. Requirements Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus. Work Experience: 35 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains. Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers. Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics. Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively. Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates. Analytical Skills: Competence in using CRM tools and analyzing partner performance reports. Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts. Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision. Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable). Benefits Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones. Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility. Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities. Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency. Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India. Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.
, About MyOperator: MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount. Role Overview: We are looking for a proactive and driven Business Consultant to play a key role in driving revenue growth by understanding client needs, positioning our solutions, and building lasting relationships. If you are passionate about consultative selling, technology, and business growth, this role is for you. Key Responsibilities: Understand client requirements and pain points to recommend the most suitable MyOperator solutions and generate revenue . Conduct discovery calls and schedule product demos with decision-makers. Maintain and update CRM systems (HubSpot, Salesforce, Zoho) for lead tracking and pipeline management. Collaborate with the sales, marketing, and product teams to refine outreach strategies. Stay updated on industry trends to identify emerging sales opportunities. Consistently meet and exceed sales targets and performance metrics. Required Skills & Qualifications: Experience in Sales, Business Consulting. Strong understanding of B2B sales processes, especially in the SaaS or IT domain. Proficiency in LinkedIn outreach and email communication is an added advantage. Familiarity with CRM platforms like HubSpot, Salesforce, or Zoho is a plus. Excellent communication, listening, and problem-solving skills. Self-starter attitude with a consultative approach to selling. Preferred Qualifications: Prior experience in SaaS sales or business consulting. Knowledge of solution-based or consultative selling techniques. Analytical mindset to assess sales data and improve conversion strategies. Perks & Benefits: Competitive salary with attractive performance incentives. Learning and growth opportunities within a fast-scaling SaaS company. Mentorship and training from experienced professionals.
Role Overview: As an Account Manager, youll own and grow relationships with our most strategic enterprise customers. This role is perfect for someone with 2 to 5 years of Marketing Agency/ SaaS or AI/automation industry experience, a deep understanding of enterprise communication needs, and a proven record of scaling accounts. Youll drive account expansion, create measurable business value for customers, and help enterprises adopt MyOperator's cutting-edge Business AI Operator platform, leveraging its unified WhatsApp, Calls, and AI-powered chat & voice bots to redefine their customer communication strategies. Key Objectives: Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share. Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships. Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisitions. Responsibilities: Manage a portfolio of accounts, developing and executing account plans to meet revenue targets. Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs. Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences. Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction. Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's Business AI Operator platform and its unified solutions, differentiating them in the market. Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools. Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers. Participate in industry events, conferences, and networking activities. Requirements: Qualifications Bachelors degree in Business, Sales, Marketing, or related field (MBA is a plus). 2-5 years of experience in Account Management, SaaS, or AI/communication solutions. Proven track record in meeting/exceeding revenue goals and scaling accounts. Strong business acumen and consultative selling skills. Excellent communication, negotiation, and stakeholder management. Technical fluency to discuss AI-powered products and telephony/automation solutions. Data-driven approach to performance measurement and optimization. Skills Strong business acumen and consultative selling skills. Excellent communication, negotiation, and stakeholder management abilities. Technical fluency to discuss AI-powered products, GenAI Chatbots & Voice-bots, WhatsApp Business API, and advanced telephony/automation solutions. A data-driven approach to performance measurement and optimization. Benefits: Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us! Career growth opportunities in a fast-growing SaaS company. Training & mentorship from industry experts. Account Manager: Drive account growth and customer retention. Senior Account Manager: Lead larger accounts and mentor teammates. Account Director: Own strategy for key accounts, drive growth at scale, and manage a team. You may also check our company profile at http://myoperator.com/ You can also check the below pages for your reference: MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatoroffi cial/ MyOperator Youtube page- https://www.youtube.com/@MyOperatorOffi cial Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/
About MyOperator: MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount. Role Overview: We are seeking a Business Consultant SaaS Sales who can drive revenue growth through selling and strategic client engagement. In this role, youll understand business challenges, position MyOperators solutions effectively, and guide clients toward adopting our unified AI communication platform. This position is ideal for professionals passionate about SaaS, business consulting, and helping brands scale smarter through technology. Key Responsibilities: Engage with potential clients to understand their requirements, challenges, and goals. Recommend MyOperators SaaS solutions to address client needs and achieve business growth by generating revenue. Conduct discovery calls and schedule tailored product demos for key decision-makers. Manage leads and opportunities effectively using CRM systems such as HubSpot, Salesforce, or Zoho. Collaborate with marketing, product, and sales teams to refine outreach and conversion strategies. Stay up to date with industry trends and competitor offerings to identify new sales opportunities. Consistently meet and exceed individual sales targets and performance metrics. Required Skills & Qualifications: Proven experience in SaaS Sales, Business Consulting, or B2B Lead Generation . Strong understanding of the B2B sales process , particularly within the technology or IT domain. Excellent communication, listening, and consultative selling skills. Proficiency in LinkedIn outreach and professional email communication is a plus. Familiarity with CRM tools such as HubSpot, Salesforce, or Zoho . Self-motivated with the ability to work independently and drive results. Preferred Qualifications: Prior experience in SaaS or Cloud-based solution sales . Knowledge of solution-oriented or consultative selling frameworks . Analytical mindset to evaluate performance data and optimize conversion strategies. Perks & Benefits: Competitive salary with performance-based incentives . Learning and career growth opportunities within a fast-scaling SaaS organization. Continuous mentorship and sales training from industry experts. Exposure to cutting-edge AI and automation technologies transforming business communication.
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