223 Churn Management Jobs - Page 7

Regional Service Consultant Job Description Inviting dynamic and experienced relationship managers to be part of our team at Entab Infotech Pvt. Ltd. We are looking for an experienced Regional Service Consultant , who is passionate about enhancing our customer experience and dedicated to fostering a positive customer experience. If you are an empathetic individual, willing to put yourself in our customers shoes, and passionate about solving their issues for the best possible experience, youre the perfect match for us. We provide a competitive compensation package, including perks and opportunities for career advancement. We are committed to diversity and equal opportunities and encourage can...

Job Description: Sportstech is on the lookout for a dynamic, results-driven Subscription Growth & Retention Manager to elevate the performance of the Sportstech Live App . Your key mission will be to maximize subscriber conversion, engagement, and retention, transforming every Sportstech device sale into a long-term active subscription. This is an exciting opportunity to work at the intersection of product marketing, data analytics, and user experience, optimizing the app lifecycle from onboarding to engagement and renewal. Key Responsibilities: Conversion Rate Optimization (CRO): Increase trial-to-subscription and visitor-to-subscriber conversion through targeted tests, messaging, and prici...

DepartmentFIG (ROMG) Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels.Key Responsibilities: Handle customer service operations via phone, email, and social media.Manage data entry, data handling, and reporting tasks efficiently.Support churn management and data management activities.Coordinate with internal teams to resolve customer issues and escalations.Requirements: Proven experience in external and internal customer service...

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments. Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot custome...

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 5+ years in US Process Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowle...

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support ...

SHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT) WORK FROM OFFICE -GURUGRAM - MON-FRI Position - Customer Success Manager - Channel Partner QuickLaunch QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. More than 500 institutions and companies such as Jenzabar, Unifyed, OculusIT, New Mexico State University, Colorado Community College System, BlackBeltHelp trust QuickLaunch to protect and manage over 2,000,000 identitie...

Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent. Responsibilities: 1. Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives. Conduct regular check-...

Human Resources/JD Tikona Infinet Ltd. Job Description Retention- Team Lead Position Department Reporting Experience Band Education Enterprise Support Department Head Min : 2 yrs, Max: 6 yrs B.TECH / MBA KEY RESULT AREAS : • Customer Retention Efforts: Lead and oversee the team's efforts to retain customers who have submitted termination requests. This includes direct communication with customers, understanding their reasons for leaving, and offering appropriate solutions or incentives to encourage them to stay. • • • Churn Reason Analysis: Conduct thorough analysis of churn reasons to identify recurring trends and areas for improvement in service delivery, customer support, or product offer...

We are looking for an experienced Team Lead for managing desk Account Managers focused on building and driving a strong retention-focused strategy, reduce churn, and uncover upsell and cross-sell opportunities within existing accounts. This role is critical to strengthening long-term customer relationships. Responsibility: Team Leadership & Development: Lead, coach, and manage a team of 20 Desk Account Managers. Set and monitor KPIs around Customer Retention, Revenue Protection, Upsell pipeline, and Account Health scores. Drive daily huddles, pipeline reviews, and regular performance check-ins to ensure team success. Retention & Churn Reduction: Build and execute customer engagement strategi...

Responsibilities: * Monitor churn rates & identify at-risk customers * Develop strategies to reduce attrition * Collaborate with cross-functional teams on retention initiatives Provident fund

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data manag...

Currently we are looking-: Lead Customer Success Journey Manager for another AI Vertical. https://vjal.ai/- Join one of the world's leading AI training and services companies, renowned for delivering over 100 in-person workshops to more than 7,000 C-suite executives worldwide, including those from numerous blue-chip companies. We offer hands-on experience with various AI tools, providing training in the use of Generative AI tools to boost productivity Summary of Job: The Lead Customer Journey Manager is responsible for managing the end-to-end customer lifecycle , from onboarding new clients to retaining and growing relationships. This role involves close collaboration with Customer Service a...

Responsible for the end-to-end process of customer facing Retention activity at Circles. Churn Management MIS, Collection, retrieval of boxes & assets. The Retention Manager is responsible for strategy implementation of the customer retention agenda. Required Candidate profile Preferred only from Telecom/ ISP/ Internet domain. Must have good critical thinking skills and exercise sound judgment

Skills Required : Data Analytics, customer retention, Customer Engagement, Loyalty, Customer Loyalty, Customer Life Cycle Management, Loyalty Programs, Retention, Customer Focus, Churn, Churn Management Desirable Skills : SQL Coding, Python, Customer Analytics

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a stron...

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 2+ years Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a prob...

@Request you to please share resume on akriti.kapoor@indiamart.com or you can WhatsApp resume on 9034322628. The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures. Daily 2-3 in person meetings (F2F) with clients o...

Job description: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile: Excellent written and verbal communication skills spec...

JOB Title: Customer Success Manager - SuvarnaSetu Job Type: Full Time Reporting to: Director - Sales & Marketing CTC Package: 6 - 7 LPA Job Descriptions: Dsoft is hiring the Customer Success Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers business through personalized promotion strategies in app. The Customer Success Manager (CSM) plays a pivotal role in ensuring the successful use of "SuvarnaSetu Business App" by clients who have subscribed to the same and their retention. The primary objective is to drive customer satisfaction, engagement, and usage of the app, ultimately contributing to customer retention and busines...

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring...

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Rec...

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring...

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Rec...

CSM JD 2 Adtech Account Managers Very good communication skills AdTech background - Programmatic Advertising, Agency background Campaign Operations candidates should not be considered Candidate must be managing accounts, performing negotiations, discussing contracts Minimum of atleast 5 years of experience in AdTech industry is essential, besides the overall experience 6. Look for people in Account manager positions in agencies (digital marketing agencies and not creative agencies). 7. These account managers should have basic to intermediate understanding of ad-tech (Programmatic, DMP, CDP, DSP, SSP etc.) 8. Ask candidates if they have independently managed pricing negotiations, participated...