Title: IT Helpdesk Analyst Job Responsibilities : Provide friendly, courteous, and quality support to all users. Strive to meet or exceed all SLA goals. Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications) Document customer requests in the appropriate issue tracking system. Route tickets accurately to client level support when needed. Stay current on and adhere to established policies, procedures and documentation Be a subject matter expert in the full suite of supported client system and processes KNOWLEDGE AND SKILL REQUIREMENTS Excellent written and verbal communication skills. Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access) Knowledge in Microsoft Outlook and/or Lotus Notes. Knowledge in Windows XP+, Vista, 7 and Mac OSX Operating Systems. Knowledge of Active Directory. • Strong customer service skills. Strong problem solving skills and decision making ability. Effective listening and probing question skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Ability to follow policies and procedures; attention to detail. Ability to handle a large call volume. Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays. Strong enthusiasm and desire to learn. Perform well in a team and as a team. Self-motivation and organization. Ability to multi-task.
EXC Managed Services | Work From Office | Shift Timing: 05:30 PM to 03:30 AM | Location: Gurugram Sector 33 COMPANY OVERVIEW: EXC Managed Services is a Miami-headquartered private equity and venture capital fund with over $100 million of assets under management. EXC Managed Services invests in mid-market technology companies and early-stage technology startups. JOB OVERVIEW: We are seeking a talented and motivated Senior Finance Manager to join our finance team. The Finance Manager will play a crucial role in supporting the company's financial planning and analysis efforts. This position involves leading the team and working closely with various departments to provide financial insights, assist in budgeting and forecasting, conduct financial analysis, and support decision-making processes. The ideal candidate is detail-oriented, possesses strong analytical skills, and can communicate complex financial information to non-financial stakeholders effectively. Role & responsibilities: Financial Planning and Analysis: Collaborate with cross-functional teams to develop, maintain, and improve financial models, forecasts, and budgets for the organization. Budgeting and Forecasting: Support the annual budgeting process by gathering and analyzing data, identifying trends, and providing insightful recommendations to align budget goals with business objectives. Assist in the preparation of periodic forecasts. Financial Reporting: Prepare and present financial reports, variance analyses, and key performance indicators (KPIs) to management and department heads to aid in decision-making. Performance Analysis: Conduct in-depth analysis of financial and operational performance, highlighting areas for improvement and cost optimization. Identify trends, opportunities, and risks impacting the financial health of the business. Decision Support: Collaborate with business partners to provide financial insights and data-driven recommendations to support strategic initiatives and business planning. Ad-Hoc Analysis: Undertake special projects and ad-hoc analyses as required by senior management, providing insights into specific financial or operational challenges. Data Integrity: Ensure data accuracy and consistency in financial models and reporting systems and implement necessary controls to safeguard financial data integrity. Financial Systems: Assist in the implementation and improvement of financial systems, tools, and technologies to enhance financial planning and analysis processes. Continuous Improvement: Actively contribute to the enhancement of Finance processes, methodologies, and reporting frameworks to drive efficiency and accuracy in financial analysis Preferred candidate profile: Bachelor's degree in finance, Accounting, Economics, or a related field, Masters degree or professional certification (CA, CFA, CPA) is a must. Proven experience of 5+ Years in financial planning and analysis, budgeting, and forecasting, preferably in a corporate finance environment or a similar role. Proficiency in financial modeling, data analysis, and financial reporting using Microsoft Excel, and familiarity with financial software applications. Strong analytical skills and ability to interpret complex financial data, identify trends, and provide actionable insights. Excellent communication and presentation skills, with the ability to explain financial concepts to nonfinance stakeholders. Detail-oriented, with a commitment to producing accurate and high-quality work. Strong organizational skills with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Proactive problem-solving attitude, constantly seeking ways to improve processes and deliver value to the organization. Experience with financial systems and ERP software, such as QuickBooks, preferred. Understanding of Power BI and other data visualization tools to prepare and review Finance reports and contribute towards dashboards for senior management and investors. ADDITIONAL NOTES: The Finance Manager will be an integral part of our finance team, contributing to the strategic decision-making process and driving financial success across the organization. If you are a motivated individual with a passion for financial analysis and a drive to make a difference, we encourage you to apply and join our dynamic team.
Role & responsibilities Job Responsibilities : Auditing calls of US representatives & collecting vital data that supports in taking strategic decisions. Allocate calls to team, keeping in mind centers, agents & number of calls ratio. Maintain daily report of productivity, AHT & center balance. Manage, maintain and disseminate updates for the process. Audits for new trainees and sharing feedback with them. Provide floor support & support team in OJT to ensure they hit the floor with proper Knowledge & techniques. Take fortnightly calls with business partners, ask questions pertaining to process and clear the doubt if any. Maintain query tracker for the process related queries and interact with the client for the same
Job description Title: Customer Success Manager Location: Gurgaon (Work from Office) Shift Hours: 5:30 PM-2:30 AM IST About BlackBeltHelp BlackBeltHelp is a leading provider of AI-powered IT and student services support solutions for higher education, dedicated to enhancing student experiences and institutional success. We partner with higher education institutions to deliver seamless, innovative, and cost-effective support solutions. Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes. Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements 3-5 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. Technically savvy with a passion for learning and optimizing customer journeys. Self-motivated, results-oriented, and highly accountableable to thrive in a fast-paced environment. Experience with CRM tools and success platforms is required. Why Join BlackBeltHelp? Be part of a high-performing team where your impact is recognized and rewarded. Enjoy growth opportunities in a fast-moving, collaborative, and mission-driven environment. Play a key role in driving success for higher education institutions nationwide. If you're a motivated customer success professional ready to lead client relationships and drive real growth, we want to hear from you.
Job Title: Marketing Manager (Cybersecurity Higher Education Focus) Location: In Office ( Gurgaon, India) Experience Level: Mid-Level Department: Marketing Reports to: VP Marketing About the Role: We are seeking a proactive and detail-oriented Marketing Manager based in India to support our growth in the North American higher education sector. This role is ideal for a marketing generalist with hands-on experience in lead generation, marketing operations and the development of sales and marketing collateral . Key Responsibilities : • Lead Generation & Campaign Execution o Support and execute lead generation campaigns through email, paid media, social, and events. o Work with internal and external lists to build targeted audiences o Coordinate with sales teams to ensure smooth lead • Marketing Operations o Manage marketing automation tools (HubSpot) to support campaigns. o Assist in CRM data hygiene, segmentation, and reporting. o Develop and monitor key KPIs and compile regular performance dashboards. • Collateral Development o Create and maintain marketing collateral such as brochures, one-pagers, presentations, case studies, and email templates tailored to the North American higher ed audience. o Collaborate with design and content teams to ensure brand consistency and messaging alignment. • Sales Enablement o Lead and co-ordinate channel & direct sales enablement • Support o Work cross-functionally with sales and product teams to align marketing efforts. o Manage events including webinars and conferences. o Manage project timelines, event co-ordination , and asset delivery. o Support RFP and Outbound BDR efforts. Qualifications : • 2 years of experience in a marketing role, preferably with exposure to global or North American markets. • Strong understanding of marketing funnels, campaign workflows, and lead generation best practices. • Experience with CRM and marketing tools (e.g., HubSpot, ______, ______) • Strong English communication skills (verbal and written) and attention to detail. • Ability to manage multiple projects in a fast-paced, remote environment. • Knowledge or prior experience with higher education marketing is a strong plus
WORK FROM OFFICE - 5 DAYS A WEEK SHIFT - 5:30 PM - 2:30 AM MODE OF TRAVEL - SELF COMMUTE Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities • Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. • Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. • Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. • Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. • Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. • Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes. • Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. • Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements • 2-5 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. • Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. • Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. • Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. • Technically savvy with a passion for learning and optimizing customer journeys. • Self-motivated, results-oriented, and highly accountable able to thrive in a remote, fastpaced environment. • Must be able to travel up to 50% of the time. • Experience with CRM tools and success platforms is required.
Job description We're Hiring: IT Helpdesk Analyst | BlackBeltHelp Location: Gurgaon Experience: 2 to 5 Years technical foundation Rotational Shifts (24/7 environment) Education: B.Tech / IT Graduate with strong Salary:5 to 8 LPA (Fixed) + Performance Bonus About BlackBeltHelp BlackBeltHelp is a leading provider of HelpDesk support solutions, serving institutions globally with cutting-edge IT support and customer service. We are committed to delivering excellence through every interaction, ensuring users receive fast, efficient, and empathetic assistance. Role Overview - IT Helpdesk Analyst We are seeking a proactive and tech-savvy IT Helpdesk Analyst to join our fast-paced support team. You will be the first line of support, responsible for resolving technical queries with empathy, clarity, and precision. This role is ideal for candidates passionate about IT and customer experience. Key Responsibilities Deliver friendly, courteous, and top-notch support to users via phone, email, chat, and ticketing systems Accurately troubleshoot and resolve hardware/software/application issues Maintain timely documentation of issues and resolutions in the ticketing system Escalate complex problems to higher-tier support as per SOPs Stay up to date with standard operating procedures and client-specific protocols Maintain high-quality service levels and meet/exceed SLA targets Exhibit subject matter expertise across client tools, systems, and processes Required Skills & Competencies Exceptional verbal and written communication skills Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access) Proficiency in Microsoft Outlook or Lotus Notes Familiarity with Windows XP+, Windows 7/10, Vista & Mac OS X Understanding of Active Directory and ticketing tools Strong analytical and decision-making capabilities Excellent listening, probing, and customer service orientation Ability to multi-task and manage high call volumes in a fast-paced setting Willingness to work in 24x7 rotational shifts including weekends and holidays What We Offer Competitive salary with performance incentives Career progression and learning opportunities Exposure to global clients and enterprise-level systems Inclusive and collaborative work culture Role: OtherIndustry Type: IT Services & Consulting Department: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any Graduate
US Shift (5:30 PM IST - 2:30 AM IST), 5 Days Onsite (Monday-Friday) Roles & Responsibilty: 1. HR Strategy & Policy Implementation • Assist in aligning HR practices with organizational goals across India and US. • Co-develop and implement HR policies compliant with Indian labor laws and US employment standards. • Drive continuous improvement in HR processes and employee lifecycle management. 2. HR Operations & Compliance • Supervise payroll, statutory compliance (India PF, ESIC, Gratuity; US coordinate via local partners). • Ensure proper documentation and HRMS data integrity. • Liaise with vendors for audits, benefits, and background checks. 3. Employee Engagement & Relations • Lead employee onboarding, feedback mechanisms, and cultural integration across borders. • Organize employee wellness and engagement programs tailored to regional needs. • Handle employee relations, disciplinary actions, and grievance redressal. 4. Performance Management & L&D • Administer performance appraisal systems; track goals, feedback, and career development plans. • Identify training needs and coordinate cross-functional learning programs. • Support leadership with talent analytics and succession planning inputs. QUALIFICATION: - • Masters degree in HR • Minimum of 8-10 years of progressive HR experience, with at least 3-5 years in a strategic HR business partner role. • Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. • An ability to handle sensitive and confidential information. • Knowledge of HR practices & labor law (US Federal + India Federal + Haryana state) • Excellent Excel (Vlookup, Sorting and Filter) and PowerPointskills • Excellent analytical and problem-solving abilities • Excellent communication skills(verbal and written) • Exceptional time management and organizational skills. • Experience in online employee file management. • Experience with background and referral checks for CXO level candidates. • Experience with HRIS and ATS systems
Job Description Key Responsibilities Manage end-to-end recruitment for technical roles across engineering, product, and IT teams Collaborate with hiring managers to understand role requirements and define hiring strategies Source candidates using LinkedIn Recruiter, job boards, referrals, and Boolean searches Conduct phone screens and initial interviews to assess technical and cultural fit Coordinate interviews, gather feedback, and manage the offer process Build and maintain a strong talent pipeline for current and future roles Leverage data and KPIs to improve sourcing and time-to-fill metrics Ensure an outstanding candidate experience from application to onboarding Partner with HR on diversity hiring initiatives and employer branding Stay current on industry trends and market intelligence
SHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT) WORK FROM OFFICE -GURUGRAM - MON-FRI Position - Customer Success Manager - Channel Partner QuickLaunch QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. More than 500 institutions and companies such as Jenzabar, Unifyed, OculusIT, New Mexico State University, Colorado Community College System, BlackBeltHelp trust QuickLaunch to protect and manage over 2,000,000 identities and integration to over 3,000 applications such as Salesforce, Adobe Creative Cloud, Box, Canvas, Blackboard, G Suite and Office 365. Website: http://www.quicklaunchsso.com/ Primary Responsibilities : Own a portfolio of ~200 strategic portfolio channel partner accounts (includes top Educational Institutions mainly in North America) worth ~$5M Be the primary owner of the post-sales process (including kick-off, launch, QBRs, renewal, upsell, collections, invoicing) and lead a cross functional team of sales, implementation, learner support and product resources to help the customer start strong from day one Drive account growth through upsells and renewals in coordination with channel partners Analyze product gaps through interactions with customers and route it back internally Develop a deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Drive key metrics like NPS, engagement, completion and learner satisfaction by helping customers organize awareness campaigns, info-sessions, webinars and analyze metrics and data to identify gaps Responsible for all aspects of renewal including but not limited to payment update, upselling and upgrade processes. Includes aspects of internal pricing, managing channel partner commission, channel partner relationships Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) with Customers, specifically Customer Advisory Board(CAB) members to review and analyze statistics, metrics, and provide recommendations Drive periodic communication coordinating with marketing to channel accounts about QuickLaunch products Act as an escalation point to drive problem resolutions in a timely and proactive manner Identify at-risk renewals and deliver on customer remediation plan Should be able to create Statement of Work basis the pricing sheet for the product making sure that cost v/s revenue factors are well taken care off Build positive relationships with the key contacts, within each of your client accounts. Get to know as much about them as possible e.g. birthday, hobbies, family etc. Required Skills & Experience: 8 to 10 years of experience Excellent communication skills are a must, ability to clearly communicate with western clients Experience working with US clients, will be highly regarded Good skills in MS Office. Excel, PowerPoint and Word Working knowledge of CRM Systems will be highly regarded. Salesforce.com would be a plus A good attitude, and ability to build relationships with a variety of different personality types Relational intelligence. Relationship building. Discernment.
Location: Gurgaon Timings: 2 PM to 11 PM IST (5 Days WFO) Title: DevOps Engineer • 5+ years of experience in the areas of Infrastructure and IT development. • Strong knowledge and hands-on experience with DevOps, cloud environments, CI/CD • Experience with automated deployment, continuous integration, and release engineering tools (Nagios, Zabbix, Cacti, New Relic, Graphite) • Strong scripting skills (Python, Ruby, Perl) • Experience with Powershell, Bash scripting and Java, Node.js, Python languages. • Strong knowledge of infrastructure automation tools (Puppet, Chef, Ansible) • Core understanding of virtualization, private, hybrid and public cloud computing concepts. • Implement, maintain, and improve Continuous Integration and Continuous Delivery environments • Own and lead initiatives to define, design, and implement DevOps solutions which includes reference architectures, estimates, and costing. • Well experienced in key areas such as Cloud Services such as IaaS, PaaS and SaaS on major cloud hosting platforms (AWS), Containerization (Docker, Kubernetes) and Infrastructure as Code toolset. • Design, architect and guide engineering implementation for next generation solution architecture, automation and self-service tools through cloud solutions. • Practical expertise in performance tuning and optimization, bottleneck problems analysis. • Core understanding of virtualization, private, hybrid and public cloud computing concepts. • Strong systems platform skills in Windows and Linux • Excellent team player and work with go-get attitude • Should have good communication skill and effectively work with clients and team as well.
Location: Gurgaon Shift Timings: 2 PM - 11 PM IST (5 Day's WFO) Qualifications & Skills • Bachelor's or Master's degrees in either computer Science or other disciplines of engineering • 4 to 7 years of experience in software product development • Expertise in Java-J2EE application development with good understanding of OOPs concepts. Should be proficient in implementation of well-known design and architectural patterns • Excellent Design and programming/coding skills to address business and technical use cases • Good knowledge of J2EE technologies (Core Java, Spring framework, Hibernate/eclipselink, web services(REST, SOAP) • Experience in web application development with JavaScript frameworks AngularJS, with JS-based build tools like Grunt, Gulp, and Bower • Exposure to Core web fundamentals: HTML, JavaScript, and CSS, Skills in one or more chosen frameworks/libraries like jQuery or Bootstrap • Good knowledge of any one of the version control system (GIT, SVN) • Excellent problem solving, excellent interpersonal skills and analytical skills with exquisite attention to detail, ability to think strategically and logically • Experience in writing and understanding automated unit test scripts and performing code reviews • Proficient in software development methodologies such as iterative, incremental and agile • Excellent written and verbal communication skill
Role & responsibilities Product Strategy & Vision Define and communicate product strategy aligned with business goals. Translate user needs and market trends into a compelling roadmap. Build strong product narratives using customer insights and data. Roadmap & Feature Planning Develop and maintain detailed product backlogs and release plans. Write clear and actionable product requirements and user stories . Prioritize features using frameworks like RICE, MoSCoW, or value vs. effort. Execution & Delivery Work closely with design and engineering to deliver high-quality products on time. Validate solutions through usability testing, prototypes, and MVPs. Metrics & Continuous Improvement Define OKR and success metrics Use data and feedback to iterate on existing features. Stay updated on market and competitor trends. Preferred candidate profile 5+ years of experience in Product Management , ideally in SaaS platforms Prior experience in higher education technology solutions, student engagement platforms, or student information systems is a significant advantage Must have understanding and experience in applying Product roadmap strategies, Persona identification, PRD documentation , user story drafting , DOD drafting. Understanding of Agile, Jira and confluence Excellent communication and collaboration skills. Demonstrated ability to analyze data and make decisions Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities and delivering consistent results.
Job Title: Product Manager ElevenX SaaS Platform Location: Gurgaon (Onsite – 5 Days a Week) Job Description: ElevenX is seeking a seeking a strategic, user-driven, and analytical Product Manager to lead the vision, development, and delivery of innovative digital solutions that solve real problems for higher ed. As a Product Manager, you will collaborate cross-functionally with senior business stakeholders, engineering, design, sales, marketing and customer success to shape the roadmap, prioritize features, and ensure each release drives measurable value. Responsibilities Product Strategy & Vision Define and communicate product strategy aligned with business goals. Translate user needs and market trends into a compelling roadmap. Build strong product narratives using customer insights and data. Roadmap & Feature Planning Develop and maintain detailed product backlogs and release plans. Write clear and actionable product requirements and user stories . Prioritize features using frameworks like RICE, MoSCoW, or value vs. effort. Execution & Delivery Work closely with design and engineering to deliver high-quality products on time. Validate solutions through usability testing, prototypes, and MVPs. Metrics & Continuous Improvement Define OKR and success metrics Use data and feedback to iterate on existing features. Stay updated on market and competitor trends. Qualifications Required: 5+ years of experience in Product Management , ideally in SaaS platforms Prior experience in higher education technology solutions, student engagement platforms, or student information systems is a significant advantage Must have understanding and experience in applying Product roadmap strategies, Persona identification, PRD documentation , user story drafting , DOD drafting. Understanding of Agile, Jira and confluence Excellent communication and collaboration skills. Demonstrated ability to analyze data and make decisions Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities and delivering consistent results.
Job Description: Executive Assistant to Founder Marketing Background Preferred Location: Delhi NCR (In-Office) Organization: Almawakening Foundation Experience: 3-5 years Working Hours: 10 AM to 7 PM/11 AM to 8 PM Monday to Saturday, 1st & 3rd Saturdays are Off Job Type: Full-time About Almawakening Foundation: Almawakening Foundation is a purpose-led nonprofit dedicated to disability inclusion, emotional wellness, and social impact through education, advocacy, healing programs, and digital storytelling. We are looking for a proactive and detail-oriented Executive Assistant with a background in marketing to support our Founder, Alma Chopra, in managing her schedule, communication, and high-impact outreach projects. Key Responsibilities: Executive Support (50%) Manage the Founder's calendar, appointments, and meetings with internal teams, partners, and stakeholders. Organize travel logistics, events, and speaking engagements. Prepare meeting briefs, presentations, talking points, and post-meeting summaries. Maintain confidentiality, prioritize tasks, and follow up on key deliverables and deadlines. Marketing Support (30%) Support content review and digital outreach efforts including email campaigns, social media planning, and content coordination. Collaborate with design and content teams to align communication with Alma Chopra's voice and branding. Monitor and report on digital engagement and performance across platforms. Draft professional emails, public statements, and social media captions as needed. Administrative & Cross-Functional Coordination (20%) Maintain organized digital records, key contact databases, and operational trackers. Liaise with internal teams to align campaign timelines and execution. Assist in donor communications, event planning, and execution of strategic initiatives. Coordinate with external collaborators, speakers, and vendors as required. Required Qualifications & Skills: Bachelor's or master's degree in business, Marketing, Communications, or related fields 3 to 5 years of experience in executive assistance or project management with marketing exposure. Strong command over Google Workspace, Excel, Canva, Trello/Asana, and digital tools. Exceptional writing and verbal communication skills. High level of discretion, attention to detail, and multitasking ability. Preferred Experience: Prior experience working with founders or leaders in impact-driven organizations. Understanding of content marketing, social media trends, and online brand presence. Familiarity with Mailchimp, PowerPoint, and CRM tools is a plus. Why Join Us? Work closely with an inspiring founder to drive real social impact. Be part of a growing team shaping the narrative around disability inclusion and emotional empowerment. Expand your skills across marketing, leadership support, and social development initiatives.
Job Title: Project Coordinator Location: Sector - 33, Gurgaon, India Work Hours: 10:00 AM to 7:00 PM or 11:00 AM to 08:00 PM Monday to Saturday, 2nd & 4th Saturdays are Off Organization: Almawakening Foundation Background : Mandatory Experience with NGO's About Almawakening Foundation: Almawakening Foundation is a purpose-driven non-profit organization committed to fostering inclusion, empowerment, and awareness for individuals with diverse abilities and conditions. Founded by Alma Chopra's renowned life coach, motivational speaker, and disability rights advocates the foundation champions transformative social initiatives through impactful events, content-led advocacy, and community engagement. Position Overview: We are seeking a dynamic and detail-oriented Project Coordinator to manage, implement, and support a range of projects under Almawakening Foundation and Alma Chopra's initiatives . This role involves a strategic blend of content creation, stakeholder engagement, project management, and scheduling responsibilities. The ideal candidate will possess a passion for social impact and the ability to execute multiple tasks with precision, creativity, and timeliness. Key Responsibilities: 1. Content Development & Community Engagement: Plan, curate, and manage compelling content across digital platforms including social media, email newsletters, and awareness campaigns. Draft and edit scripts, captions, and blogs aligned with the foundations mission and Alma Chopras public outreach. Collaborate with designers, videographers, and creative teams to deliver engaging and accessible visual content. 2. Lead Generation & Partnership Development: Identify and reach out to potential sponsors, collaborators, donors, and event partners. Implement lead generation strategies to grow the foundations network and impact. Track leads, conversions, and ongoing relationships using CRM tools and structured databases. 3. Project Coordination & Implementation: Oversee end-to-end planning and execution of ongoing and upcoming programs and events. Coordinate with internal teams, vendors, volunteers, and stakeholders to ensure timely and efficient delivery. Set and monitor project timelines, budgets, and key deliverables, and regularly report progress. 4. Scheduling & Event Logistics: Manage and maintain Alma Chopras calendar for meetings, appearances, speaking engagements, and travel. Liaise with event organizers, partners, and logistics teams to ensure seamless execution. Arrange travel, accommodations, and event-related requirements as needed. Qualifications & Experience: Educational Background: Bachelor's degree in business administration, Communications, Marketing, Social Work, or a related discipline. Professional Experience: Minimum 2 years of experience in program coordination, content marketing, event management, or related roles within the non-profit or social impact sector. Technical Skills: Proficiency in content design tools such as Canva or Adobe Creative Suite. Experience in managing social media platforms (Instagram, LinkedIn, Facebook, YouTube). Familiarity with CRM and email marketing platforms (e.g., Mailchimp, HubSpot). Competence in organizing events and coordinating logistics. Communication & Soft Skills: Excellent verbal and written communication abilities in English (Hindi proficiency is a plus). Strong interpersonal skills and a collaborative mindset. Ability to work independently with a high level of initiative and accountability. Personal Attributes: Highly organized, efficient, and detail-oriented. Ability to manage multiple priorities simultaneously in a dynamic environment. Self-motivated with a proactive and problem-solving attitude. Genuine passion for disability rights, social equity, and inclusive development (preferred). What We Offer: A unique opportunity to work alongside a leading voice in the disability advocacy space. Direct involvement in projects with national and global relevance. A collaborative, mission-driven, and growth-oriented work culture. Join us in creating a more inclusive world. To apply, please share your resume and a brief note on why you are passionate about working with Almawakening Foundation.
Job Title: Senior Performance Testing Engineer / Performance Engineer Experience: 810 Years Location: Gurgaon (Onsite) Working Hours: 12:00 PM 9:00 PM IST Job Type: Full-Time Job Summary: We are seeking a highly skilled Performance Testing Engineer with 8–10 years of experience in performance engineering across complex web and mobile applications. The ideal candidate should have strong technical expertise in React.js, React Native, Node.js, Spring Boot, Java, along with deep knowledge of MongoDB, MySQL, and experience with AWS infrastructure, profiling, and monitoring tools. Key Responsibilities: Plan, design, and execute performance tests (load, stress, endurance, scalability) for frontend, backend, and database layers. Develop automated performance test scripts using tools such as JMeter, k6, Gatling, Locust, etc. Conduct Java/Node.js profiling using VisualVM, JFR, YourKit, and analyze JVM metrics (GC, heap, threads). Perform network simulation and latency analysis; troubleshoot application response issues. Monitor and optimize application performance on React, React Native, backend Node.js, Spring Boot/Java, and databases (MongoDB, MySQL). Define and track server KPIs: CPU, memory, I/O, latency, throughput, GC performance, and thread utilization.• Utilize tools like New Relic, Dynatrace, Grafana, Prometheus, ELK, or AWS CloudWatch for end-to-end monitoring. Collaborate with development, QA, DevOps, and architecture teams to recommend tuning strategies and resolve performance bottlenecks. Ensure scalable, fault-tolerant architecture design in AWS cloud environments. Required Skills & Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 8–10 years of solid experience in performance testing, tuning, and analysis. Strong command of React.js, React Native, Node.js, Java, Spring Boot. In-depth experience with MongoDB and MySQL, including performance analysis and tuning. Proficient in scripting and automating performance tests (e.g., Bash, Python, Groovy). Sound understanding of cloud performance engineering on AWS (EC2, ELB, Auto Scaling). Ability to interpret performance results and provide actionable insights. Familiarity with CI/CD pipelines and integration of performance tests in Jenkins/GitLab. Preferred Skills: AWS Certification or Performance Engineering certifications. Experience in SaaS, microservices, or container-based (Docker/Kubernetes) ecosystems. Prior exposure to Agile environments and performance in CI/CD workflows.
Job Title: Video Editor / Graphic Designer Location: Gurugram Type: Full-time Experience: 1-3 years preferred About the Role: We are looking for a creative and detail-oriented Video Editor / Graphic Designer to join our content and marketing team. The ideal candidate is someone who can bring stories to life through engaging visuals, dynamic editing, and clean, on-brand designs. Responsibilities: Video Editing Edit raw footage into high-quality videos for social media, campaigns, and events Add transitions, effects, text overlays, background music, and sound design Work on short-form (Reels, Shorts) and long-form content (YouTube, events) Color correction, audio sync, and subtitling when needed Stay updated with social media trends and edit content accordingly Graphic Design Create static and motion graphics for social media posts, banners, brochures, and event creatives Design thumbnails, posters, and digital assets based on brand guidelines Collaborate with content, social media, and marketing teams for campaign-based creatives Requirements: Proven experience in Adobe Premiere Pro, After Effects, Photoshop, Illustrator, and Canva Basic knowledge of color theory, typography, and layout principles A strong portfolio showcasing both design and video work Ability to work independently and meet deadlines Bonus: Experience with animation tools (like Blender or Cinema 4D) or photography Nice to Have: Understanding of digital marketing and content strategy Experience working with reels, YouTube shorts, or campaign editing Familiarity with brand storytelling Perks: Creative freedom and experimentation Exposure to meaningful content (mental health, social causes, awareness) Growth opportunities and hands-on learning Knowledge of software - Da Vinci resolve, premier pro, Photoshop, aftereffects
Content Writer Location: Sector 33, Gurugram, Haryana Organization: Almawakening Foundation Experience: 3 to 5 years Type: Full-Time | On-site About Almawakening Foundation: Almawakening Foundation is a purpose-driven organization founded by Alma Chopra, dedicated to promoting inclusion, accessibility, and empowerment for persons with disabilities. We engage in grassroots advocacy, impactful storytelling, policy dialogue, and capacity-building programs to create an equitable society for all. We are looking for a passionate Senior Content Writer who believes in the power of words to drive awareness and social change. If you're a storyteller at heart and a strategic thinker with the ability to translate purpose into powerful content, we'd love to meet you. Key Responsibilities: Create compelling and emotionally resonant content for the Foundation, platforms website, social media, newsletters, blogs, campaigns, grant proposals, and donor communications. Collaborate with design, outreach, and events teams to ensure content aligns with the Foundations tone of voice, values, and impact goals. Translate real stories of lived experiences, disability rights, social issues, and empowerment into powerful narratives and case studies. Draft and refine speeches, scripts, and articles for our founder and spokespersons for public appearances and media. Conduct thorough research on disability inclusion, DEI trends, government schemes, and allied themes to produce thought-leadership content. Edit and proofread all outgoing content to maintain accuracy, clarity, empathy, and consistency. Optimize content for SEO and enhance digital discoverability through keyword integration and strategy. Contribute to creative brainstorming for campaigns, awareness events, and digital storytelling initiatives. Manage timelines and juggle multiple content calendars and projects without compromising quality. Requirements: Bachelor's degree in English, Journalism, Mass Communication, or a related field. 3 to 5 years of proven experience in content writing, preferably in NGOs, social impact, digital agencies, or advocacy-led organizations. Impeccable written English with excellent command of grammar, structure, and storytelling techniques. Empathetic and inclusive writing style with sensitivity toward disability narratives and marginalized voices. Strong research capabilities and the ability to write for diverse audiencesfrom policymakers to corporate partners to youth communities. Proficiency in SEO, content marketing best practices, and content management systems (CMS). Experience with Canva, Notion, WordPress, or similar tools is a plus. Self-starter with the ability to take initiative and adapt in a fast-paced, purpose-driven environment. What We Offer: A platform to create real social impact through storytelling A supportive and inclusive workplace culture Opportunities to work closely with thought leaders and change-makers Flexibility to contribute creatively across departments Visibility for your work on national platforms, campaigns, and media To Apply: Email your CV, portfolio of work (preferably including social impact or advocacy-based content), and a brief note on "Why you want to write for a cause" to molly@almawakening.org with the subject: Application - Content Writer
Shift Timings: 05:30 PM - 02:30 AM IST Location: Gurugram Job Title: HR Lead Job Purpose: As the Senior HR Generalist, Global, you will play a pivotal role in overseeing and managing all human resources functions for the India and US workforce. This position requires a dynamic individual with in-depth knowledge of HR policies and procedures and the ability to foster a positive workplace culture. The Manager will collaborate closely with senior management and employees to ensure a productive, diverse, and inclusive work environment. RESPONSIBILITIES : 1. HR Strategy & Policy Implementation Assist in aligning HR practices with organizational goals across India and the US. Co-develop and implement HR policies compliant with Indian labor laws and US employment standards. Drive continuous improvement in HR processes and employee lifecycle management. 2. HR Operations & Compliance Supervise payroll, statutory compliance (India – PF, ESIC, Gratuity; US – coordinate via local partners). Ensure proper documentation and HRMS data integrity. Liaise with vendors for audits, benefits, and background checks. 3. Employee Engagement & Relations Lead employee onboarding, feedback mechanisms, and cultural integration across borders. Organize employee wellness and engagement programs tailored to regional needs. Handle employee relations, disciplinary actions, and grievance redressal. 4. Performance Management & L&D Administer performance appraisal systems; track goals, feedback, and career development plans. Identify training needs and coordinate cross-functional learning programs. Support leadership with talent analytics and succession planning inputs. J QUALIFICATION: - Master’s degree in HR Minimum of 10+ years of progressive HR experience, with at least 8 years in a strategic HR business partner role. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. An ability to handle sensitive and confidential information. Knowledge of HR practices & labor law (US Federal + India Federal + Haryana state) Excellent Excel (Vlookup, Sorting, and Filter) and PowerPoint skills Excellent analytical and problem-solving abilities Excellent communication skills(verbal and written) Exceptional time management and organizational skills. Experience in online employee file management. Experience with background and referral checks for CXO-level candidates. Experience with HRIS and ATS systems
FIND ON MAP