Title: IT Helpdesk Analyst Job Responsibilities : Provide friendly, courteous, and quality support to all users. Strive to meet or exceed all SLA goals. Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications) Document customer requests in the appropriate issue tracking system. Route tickets accurately to client level support when needed. Stay current on and adhere to established policies, procedures and documentation Be a subject matter expert in the full suite of supported client system and processes KNOWLEDGE AND SKILL REQUIREMENTS Excellent written and verbal communication skills. Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access) Knowledge in Microsoft Outlook and/or Lotus Notes. Knowledge in Windows XP+, Vista, 7 and Mac OSX Operating Systems. Knowledge of Active Directory. • Strong customer service skills. Strong problem solving skills and decision making ability. Effective listening and probing question skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Ability to follow policies and procedures; attention to detail. Ability to handle a large call volume. Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays. Strong enthusiasm and desire to learn. Perform well in a team and as a team. Self-motivation and organization. Ability to multi-task.

EXC Managed Services | Work From Office | Shift Timing: 05:30 PM to 03:30 AM | Location: Gurugram Sector 33 COMPANY OVERVIEW: EXC Managed Services is a Miami-headquartered private equity and venture capital fund with over $100 million of assets under management. EXC Managed Services invests in mid-market technology companies and early-stage technology startups. JOB OVERVIEW: We are seeking a talented and motivated Senior Finance Manager to join our finance team. The Finance Manager will play a crucial role in supporting the company's financial planning and analysis efforts. This position involves leading the team and working closely with various departments to provide financial insights, assist in budgeting and forecasting, conduct financial analysis, and support decision-making processes. The ideal candidate is detail-oriented, possesses strong analytical skills, and can communicate complex financial information to non-financial stakeholders effectively. Role & responsibilities: Financial Planning and Analysis: Collaborate with cross-functional teams to develop, maintain, and improve financial models, forecasts, and budgets for the organization. Budgeting and Forecasting: Support the annual budgeting process by gathering and analyzing data, identifying trends, and providing insightful recommendations to align budget goals with business objectives. Assist in the preparation of periodic forecasts. Financial Reporting: Prepare and present financial reports, variance analyses, and key performance indicators (KPIs) to management and department heads to aid in decision-making. Performance Analysis: Conduct in-depth analysis of financial and operational performance, highlighting areas for improvement and cost optimization. Identify trends, opportunities, and risks impacting the financial health of the business. Decision Support: Collaborate with business partners to provide financial insights and data-driven recommendations to support strategic initiatives and business planning. Ad-Hoc Analysis: Undertake special projects and ad-hoc analyses as required by senior management, providing insights into specific financial or operational challenges. Data Integrity: Ensure data accuracy and consistency in financial models and reporting systems and implement necessary controls to safeguard financial data integrity. Financial Systems: Assist in the implementation and improvement of financial systems, tools, and technologies to enhance financial planning and analysis processes. Continuous Improvement: Actively contribute to the enhancement of Finance processes, methodologies, and reporting frameworks to drive efficiency and accuracy in financial analysis Preferred candidate profile: Bachelor's degree in finance, Accounting, Economics, or a related field, Masters degree or professional certification (CA, CFA, CPA) is a must. Proven experience of 5+ Years in financial planning and analysis, budgeting, and forecasting, preferably in a corporate finance environment or a similar role. Proficiency in financial modeling, data analysis, and financial reporting using Microsoft Excel, and familiarity with financial software applications. Strong analytical skills and ability to interpret complex financial data, identify trends, and provide actionable insights. Excellent communication and presentation skills, with the ability to explain financial concepts to nonfinance stakeholders. Detail-oriented, with a commitment to producing accurate and high-quality work. Strong organizational skills with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Proactive problem-solving attitude, constantly seeking ways to improve processes and deliver value to the organization. Experience with financial systems and ERP software, such as QuickBooks, preferred. Understanding of Power BI and other data visualization tools to prepare and review Finance reports and contribute towards dashboards for senior management and investors. ADDITIONAL NOTES: The Finance Manager will be an integral part of our finance team, contributing to the strategic decision-making process and driving financial success across the organization. If you are a motivated individual with a passion for financial analysis and a drive to make a difference, we encourage you to apply and join our dynamic team.

Role & responsibilities Job Responsibilities : Auditing calls of US representatives & collecting vital data that supports in taking strategic decisions. Allocate calls to team, keeping in mind centers, agents & number of calls ratio. Maintain daily report of productivity, AHT & center balance. Manage, maintain and disseminate updates for the process. Audits for new trainees and sharing feedback with them. Provide floor support & support team in OJT to ensure they hit the floor with proper Knowledge & techniques. Take fortnightly calls with business partners, ask questions pertaining to process and clear the doubt if any. Maintain query tracker for the process related queries and interact with the client for the same

Job description Title: Customer Success Manager Location: Gurgaon (Work from Office) Shift Hours: 5:30 PM-2:30 AM IST About BlackBeltHelp BlackBeltHelp is a leading provider of AI-powered IT and student services support solutions for higher education, dedicated to enhancing student experiences and institutional success. We partner with higher education institutions to deliver seamless, innovative, and cost-effective support solutions. Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes. Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements 3-5 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. Technically savvy with a passion for learning and optimizing customer journeys. Self-motivated, results-oriented, and highly accountableable to thrive in a fast-paced environment. Experience with CRM tools and success platforms is required. Why Join BlackBeltHelp? Be part of a high-performing team where your impact is recognized and rewarded. Enjoy growth opportunities in a fast-moving, collaborative, and mission-driven environment. Play a key role in driving success for higher education institutions nationwide. If you're a motivated customer success professional ready to lead client relationships and drive real growth, we want to hear from you.

Job Title: Marketing Manager (Cybersecurity Higher Education Focus) Location: In Office ( Gurgaon, India) Experience Level: Mid-Level Department: Marketing Reports to: VP Marketing About the Role: We are seeking a proactive and detail-oriented Marketing Manager based in India to support our growth in the North American higher education sector. This role is ideal for a marketing generalist with hands-on experience in lead generation, marketing operations and the development of sales and marketing collateral . Key Responsibilities : • Lead Generation & Campaign Execution o Support and execute lead generation campaigns through email, paid media, social, and events. o Work with internal and external lists to build targeted audiences o Coordinate with sales teams to ensure smooth lead • Marketing Operations o Manage marketing automation tools (HubSpot) to support campaigns. o Assist in CRM data hygiene, segmentation, and reporting. o Develop and monitor key KPIs and compile regular performance dashboards. • Collateral Development o Create and maintain marketing collateral such as brochures, one-pagers, presentations, case studies, and email templates tailored to the North American higher ed audience. o Collaborate with design and content teams to ensure brand consistency and messaging alignment. • Sales Enablement o Lead and co-ordinate channel & direct sales enablement • Support o Work cross-functionally with sales and product teams to align marketing efforts. o Manage events including webinars and conferences. o Manage project timelines, event co-ordination , and asset delivery. o Support RFP and Outbound BDR efforts. Qualifications : • 2 years of experience in a marketing role, preferably with exposure to global or North American markets. • Strong understanding of marketing funnels, campaign workflows, and lead generation best practices. • Experience with CRM and marketing tools (e.g., HubSpot, ______, ______) • Strong English communication skills (verbal and written) and attention to detail. • Ability to manage multiple projects in a fast-paced, remote environment. • Knowledge or prior experience with higher education marketing is a strong plus

WORK FROM OFFICE - 5 DAYS A WEEK SHIFT - 5:30 PM - 2:30 AM MODE OF TRAVEL - SELF COMMUTE Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities • Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. • Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. • Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. • Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. • Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. • Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes. • Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. • Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements • 2-5 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. • Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. • Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. • Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. • Technically savvy with a passion for learning and optimizing customer journeys. • Self-motivated, results-oriented, and highly accountable able to thrive in a remote, fastpaced environment. • Must be able to travel up to 50% of the time. • Experience with CRM tools and success platforms is required.

Job description We're Hiring: IT Helpdesk Analyst | BlackBeltHelp Location: Gurgaon Experience: 2 to 5 Years technical foundation Rotational Shifts (24/7 environment) Education: B.Tech / IT Graduate with strong Salary:5 to 8 LPA (Fixed) + Performance Bonus About BlackBeltHelp BlackBeltHelp is a leading provider of HelpDesk support solutions, serving institutions globally with cutting-edge IT support and customer service. We are committed to delivering excellence through every interaction, ensuring users receive fast, efficient, and empathetic assistance. Role Overview - IT Helpdesk Analyst We are seeking a proactive and tech-savvy IT Helpdesk Analyst to join our fast-paced support team. You will be the first line of support, responsible for resolving technical queries with empathy, clarity, and precision. This role is ideal for candidates passionate about IT and customer experience. Key Responsibilities Deliver friendly, courteous, and top-notch support to users via phone, email, chat, and ticketing systems Accurately troubleshoot and resolve hardware/software/application issues Maintain timely documentation of issues and resolutions in the ticketing system Escalate complex problems to higher-tier support as per SOPs Stay up to date with standard operating procedures and client-specific protocols Maintain high-quality service levels and meet/exceed SLA targets Exhibit subject matter expertise across client tools, systems, and processes Required Skills & Competencies Exceptional verbal and written communication skills Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access) Proficiency in Microsoft Outlook or Lotus Notes Familiarity with Windows XP+, Windows 7/10, Vista & Mac OS X Understanding of Active Directory and ticketing tools Strong analytical and decision-making capabilities Excellent listening, probing, and customer service orientation Ability to multi-task and manage high call volumes in a fast-paced setting Willingness to work in 24x7 rotational shifts including weekends and holidays What We Offer Competitive salary with performance incentives Career progression and learning opportunities Exposure to global clients and enterprise-level systems Inclusive and collaborative work culture Role: OtherIndustry Type: IT Services & Consulting Department: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any Graduate

US Shift (5:30 PM IST - 2:30 AM IST), 5 Days Onsite (Monday-Friday) Roles & Responsibilty: 1. HR Strategy & Policy Implementation • Assist in aligning HR practices with organizational goals across India and US. • Co-develop and implement HR policies compliant with Indian labor laws and US employment standards. • Drive continuous improvement in HR processes and employee lifecycle management. 2. HR Operations & Compliance • Supervise payroll, statutory compliance (India PF, ESIC, Gratuity; US coordinate via local partners). • Ensure proper documentation and HRMS data integrity. • Liaise with vendors for audits, benefits, and background checks. 3. Employee Engagement & Relations • Lead employee onboarding, feedback mechanisms, and cultural integration across borders. • Organize employee wellness and engagement programs tailored to regional needs. • Handle employee relations, disciplinary actions, and grievance redressal. 4. Performance Management & L&D • Administer performance appraisal systems; track goals, feedback, and career development plans. • Identify training needs and coordinate cross-functional learning programs. • Support leadership with talent analytics and succession planning inputs. QUALIFICATION: - • Masters degree in HR • Minimum of 8-10 years of progressive HR experience, with at least 3-5 years in a strategic HR business partner role. • Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. • An ability to handle sensitive and confidential information. • Knowledge of HR practices & labor law (US Federal + India Federal + Haryana state) • Excellent Excel (Vlookup, Sorting and Filter) and PowerPointskills • Excellent analytical and problem-solving abilities • Excellent communication skills(verbal and written) • Exceptional time management and organizational skills. • Experience in online employee file management. • Experience with background and referral checks for CXO level candidates. • Experience with HRIS and ATS systems

Job Description Key Responsibilities Manage end-to-end recruitment for technical roles across engineering, product, and IT teams Collaborate with hiring managers to understand role requirements and define hiring strategies Source candidates using LinkedIn Recruiter, job boards, referrals, and Boolean searches Conduct phone screens and initial interviews to assess technical and cultural fit Coordinate interviews, gather feedback, and manage the offer process Build and maintain a strong talent pipeline for current and future roles Leverage data and KPIs to improve sourcing and time-to-fill metrics Ensure an outstanding candidate experience from application to onboarding Partner with HR on diversity hiring initiatives and employer branding Stay current on industry trends and market intelligence

SHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT) WORK FROM OFFICE -GURUGRAM - MON-FRI Position - Customer Success Manager - Channel Partner QuickLaunch QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. More than 500 institutions and companies such as Jenzabar, Unifyed, OculusIT, New Mexico State University, Colorado Community College System, BlackBeltHelp trust QuickLaunch to protect and manage over 2,000,000 identities and integration to over 3,000 applications such as Salesforce, Adobe Creative Cloud, Box, Canvas, Blackboard, G Suite and Office 365. Website: http://www.quicklaunchsso.com/ Primary Responsibilities : Own a portfolio of ~200 strategic portfolio channel partner accounts (includes top Educational Institutions mainly in North America) worth ~$5M Be the primary owner of the post-sales process (including kick-off, launch, QBRs, renewal, upsell, collections, invoicing) and lead a cross functional team of sales, implementation, learner support and product resources to help the customer start strong from day one Drive account growth through upsells and renewals in coordination with channel partners Analyze product gaps through interactions with customers and route it back internally Develop a deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Drive key metrics like NPS, engagement, completion and learner satisfaction by helping customers organize awareness campaigns, info-sessions, webinars and analyze metrics and data to identify gaps Responsible for all aspects of renewal including but not limited to payment update, upselling and upgrade processes. Includes aspects of internal pricing, managing channel partner commission, channel partner relationships Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) with Customers, specifically Customer Advisory Board(CAB) members to review and analyze statistics, metrics, and provide recommendations Drive periodic communication coordinating with marketing to channel accounts about QuickLaunch products Act as an escalation point to drive problem resolutions in a timely and proactive manner Identify at-risk renewals and deliver on customer remediation plan Should be able to create Statement of Work basis the pricing sheet for the product making sure that cost v/s revenue factors are well taken care off Build positive relationships with the key contacts, within each of your client accounts. Get to know as much about them as possible e.g. birthday, hobbies, family etc. Required Skills & Experience: 8 to 10 years of experience Excellent communication skills are a must, ability to clearly communicate with western clients Experience working with US clients, will be highly regarded Good skills in MS Office. Excel, PowerPoint and Word Working knowledge of CRM Systems will be highly regarded. Salesforce.com would be a plus A good attitude, and ability to build relationships with a variety of different personality types Relational intelligence. Relationship building. Discernment.