EXC Managed Services is a venture capital fund focused globally on early-stage startups. We are committed to converting entrepreneurial ideas into compelling fundable propositions and viable businesses in the shortest possible time. Since inception, EXC has invested in a diversified portfolio of startups and has interest in EdTech, Artificial Intelligence, Saas, Mobile Apps, Security, AR/VR, Drone Technology, and Robotics. EXC Managed Services has also been awarded the "Best EarlyStage VC Fund Since Inception" by Wealth & Finance International News. EXC Managed Services operates accelerators in both the United States and India, where it provides capital and mentorship support to help entrepreneurs turn their ideas into unicorns. Key Requirements Proven work experience as a Talent Acquisition Specialist for US Hiring's Only Familiarity with social media, resume databases and professional networks (e.g. Stack Overflow and Github) Should have prior exposure in hiring Tech- stack(Django + Python, Angular JS, Node, Java) Should have exposure on Hiring Permanent role of US , Contractual and Sub-Contractor Roles Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods Knowledge of Applicant Tracking Systems (ATSs)- ZOHO, Taleo, Workday. Excellent verbal and written communication skills A keen understanding of the differences between various roles within organizations B-Tech/ MBA in Human Resources Management or relevant field Role & responsibilities Coordinate with hiring managers to identify staffing needs Determine selection criteria Source potential candidates through online channels (e.g. social platforms and professional networks) Plan interview and selection procedures, including screening calls, assessments and inperson interviews Assess candidate information, including resumes and contact details, using our Applicant Tracking System Organize and attend job fairs and recruitment events Foster long-term relationships with past applicants and potential candidates Preferred candidate profile 6+ years relevant experience in US Hiring Graduate (B.Tech)/ MBA in Human Resources Time 1:00 PM to 10:00 PM 2:00 PM to 11:00 PM 5:30 PM to 2:30 AM Work From Office in Gurgaon

JOB Description - SOC Analyst Required Skills: 5+ yrs of experience Proficient in Incident Management and Response Experience in security device management and SIEM ( Alienvault, ELK, Splunk, Wazuh, etc ) Experience in Forensics and Mitigation In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. Experience in threat management Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix Knowledge of applications, databases, middleware to address security threats against the same. Proficient in preparation of reports, dashboards and documentation Excellent communication and leadership skills Experience in performing vendor management Ability to handle high pressure situations with key stakeholders Good Analytical skills, Problem solving and Interpersonal skills Working knowledge and experience with MS office with proficiency in Excel. Educational Qualifications: BE-IT / B Tech /Comps CEH CPT CompTIA PenTest+ OSCP Roles and Responsibilities: Lead and manage Security Operations Center Primarily responsible for security event monitoring, management and response Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center Management, administration & maintenance of security devices which consists of state-ofthe art technologies Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring. Should be able to run Awareness Training. Responsible for integration of standard and non-standard logs in SIEM Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt.

Job Description Position Director Operations - EXC Location Gurgaon Reporting Manager Head of Operations - BoardShift Timings 8:00 AM 5:00 PM ( EST) JOB BRIEF: We are seeking a highly skilled and dynamic Director of Operations to oversee the day-to-day global operations of EXC-MS. This strategic leadership role will be responsible for managing global operational teams across multiple functions, including Finance , FP&A (Financial Planning & Analysis) , Legal , Talent Acquisition , Talent Management , and IT Infrastructure . The Director of Operations will be instrumental in implementing strategic initiatives, optimizing workflows, ensuring efficiency, and driving continuous improvement across all operational aspects of the business. Key Responsibilities: Global Operations Management : Oversee global operational processes and ensure smooth execution across Finance , FP&A , Legal , Talent Acquisition , Talent Management , and IT Infrastructure teams. Ensure global operational objectives are aligned with the broader business goals, driving efficiency and operational excellence across departments. Leadership & Team Management : Lead, mentor, and develop high-performing teams across various functional areas, fostering a collaborative and accountable environment. Work closely with department heads in Finance, FP&A, Legal, Talent Acquisition, Talent Management, and IT Infrastructure to ensure effective coordination and execution of operational strategies. Strategic Planning & Execution : Drive the development and implementation of strategic operational initiatives that improve performance across global teams. Partner with senior leadership to ensure alignment of operational strategies with the overall business objectives and organizational growth. Process Optimization & Efficiency : Identify and implement opportunities for process improvements and operational optimization across all functions. Use data and analytics to streamline workflows, reduce inefficiencies, and increase productivity across the organization. IT Infrastructure Management : Oversee the effective management and optimization of the companys IT infrastructure, ensuring reliability, scalability, and security. Collaborate with IT leadership to drive technology initiatives that support operational efficiency and enhance business capabilities. Financial Oversight & Budget Management : Work with the Finance and FP&A teams to ensure the efficient allocation of resources and management of operational budgets. Monitor financial performance and implement corrective actions to maintain cost efficiency and achieve financial goals. Talent Management & Acquisition : Collaborate with the Talent Acquisition and Talent Management teams to develop and implement global workforce strategies that attract, retain, and develop top talent. Support employee engagement, development programs, and organizational culture alignment. Legal Compliance & Risk Management : Ensure adherence to global legal and regulatory standards across operational activities, working closely with the Legal team to mitigate risks. Oversee the implementation of legal and compliance measures within operational workflows. Performance Monitoring & Reporting : Establish key performance indicators (KPIs) to monitor and evaluate the performance of global operations. Provide regular updates to senior leadership on operational progress, challenges, and opportunities for improvement. Continuous Improvement : Foster a culture of continuous improvement across all operational functions, driving initiatives to enhance efficiency, productivity, and quality. Implement best practices and process standardization across the organization to support long-term success. Qualifications: Education : Bachelors degree in Business Administration, Operations Management, Information Technology, or related field. MBA or advanced degree preferred. Experience : 15+ years of experience in operations management, with at least 7 years in a leadership role overseeing cross-functional teams in US and India Proven experience managing global teams across diverse functions such as Finance, FP&A, Legal, Talent Acquisition, Talent Management, and IT Infrastructure. Strong track record of successfully implementing operational strategies, driving process improvements, and managing large-scale operational changes. Skills : Strong leadership and team management abilities, with experience leading cross-functional teams across multiple time zones. Expertise in IT infrastructure management, technology solutions, and digital transformation initiatives. Exceptional financial acumen and experience with budgeting and financial oversight. Deep understanding of legal compliance, risk management, and corporate governance. Experience with talent management strategies, employee development, and organizational effectiveness. Excellent communication, interpersonal, and problem-solving skills.

Role & responsibilities Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education. Ensure tickets are being dispatched and addressed within SLAs. Set-up, manage and coordinate client calls for the team. Ensure coordinating with inter, intra teams and clients to set up activities and calls as required. Share required data for management reporting with defined frequency; daily, weekly, and monthly. Assign problems/tasks to tech support specialists. Regularly review and analyze the service boards and follow-up with inter team and client. Analyze situations and determine resources needed to solve them. Make decisions quickly, often with limited information. Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions Review daily priorities and take appropriate action to ensure results are achieved. Availability of support in Non-Business Hours as and when needed. Liaison with the internal functions including Customer Success, product management, product engineering and other service functions. Work on preparing monthly roster, on call roster. Work on collating the data required for on call reports.

JOB BRIEF: We are seeking a dynamic Director of Talent Acquisition to develop and implement strategies that will attract and secure top talent for our organization. The ideal candidate will be responsible for creating and executing innovative hiring strategies, leading a high-performing team, and overseeing job requisitions in a player / coach capacity . This role will focus on delivering an exceptional candidate experience while aligning recruitment efforts with business objectives and ensuring that vacancies are filled efficiently. RESPONSIBILTIES: Develop and implement a comprehensive talent acquisition strategy aligned with business goals. Oversee full-cycle recruiting, ensuring efficiency and quality of hires. Utilize data-driven insights to optimize recruitment processes and workforce planning. Lead, mentor, and develop a high-performing talent acquisition team. Foster a culture of continuous improvement and collaboration within the team. Work closely with hiring managers to understand talent needs and build strong pipelines. Implement and optimize applicant tracking systems (ATS) and recruitment tools. Analyze hiring metrics to identify trends, measure success and drive improvements. Key Requirements: Exceptional verbal and written communication skills in English. Ability to forge relationships within multiple levels of an organization from C-Suite to line worker Strong interpersonal abilities with a focus on relationship-building. Extensive experience in both contractual and permanent hiring processes. Proven track record of managing full-cycle recruitment and employer branding initiatives. Proficient in utilizing various sourcing techniques and tools, such as social media platforms. Hands-on expertise in Applicant Tracking Systems (ATS) and HR databases. Skilled in designing and implementing recruitment strategies to attract, assess, and hire top talent. Excellent leadership capabilities in managing and motivating teams. Adept at cultivating long-term relationships with internal teams, external partners, and candidates. Education : MBA or PG in Human Resources. Experience : Over 10 years in the ITES industry. Extensive experience managing the Talent Acquisition (TA) function. Proficient in hiring for mid-level to senior roles, including C-Suite positions. Proven track record of recruiting for both US and India-based positions. Technical Skills : Intermediate to advanced proficiency in MS Excel and PowerPoint. Familiarity with Candidate Management Systems and HR software. Communication : Strong verbal and written communication skills. Leadership : Demonstrated team leadership abilities. Shift Timing : 2:00 PM to 11:00 PM

As the Senior HR Generalist, Global, you will play a pivotal role in overseeing and managing all human resources functions for India and US workforce. This position requires a dynamic individual with in-depth knowledge of HR policies and procedures, and the ability to foster a positive workplace culture. The Manager will collaborate closely with senior management and employees to ensure a productive, diverse, and inclusive work environment. RESPONSIBILTIES: Onboarding : Facilitate the successful onboarding of new employees in India by preparing pre and post joining documents. Conducting new hire orientation including a walkthrough of the new employees training plan. Enrolling the new employee in medical insurance, PF & 401k. Employee Record and File Management : Maintaining the Employee Contract by updating Employee Master Filing Annual Review Letters and updating HR system and provide support to legal in case of breach of contract cases. Employee Engagement: Drive employee engagement by coordinating and organizing global events. Manage employee benefits programs, including health insurance, retirement plans, and other perks. Educate employees about benefits, answer inquiries, and assist with claims resolution. Strategic Partnership: Collaborate closely with senior leadership and department heads to understand business objectives and develop HR strategies that support the achievement of organizational goals. Recruitment : Partner with hiring managers to identify staffing needs. Coordinating recruitment efforts for the organization for various CXO level candidates. Performance Management: Manage the performance management process, including conducting performance evaluations and facilitating feedback mechanisms. Draft and distribute relevant correspondence to employees, and ensure timely updates to HR systems. HR Policy and Compliance: Ensure compliance with all applicable employment laws and company policy. HR Analytics: Utilize HR data and analytics to identify trends, track key metrics, and inform decision-making. Develop reports and dashboards to provide insights into HR-related KPIs. Offboarding : Facilitate smooth offboarding of employees by Offboarding of employee from company's health insurance plan and 401(k) and Competing Full and Final Letters QUALIFICATION: - Master’s degree in HR Minimum of 8-10 years of progressive HR experience, with at least 3-5 years in a strategic HR business partner role. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. An ability to handle sensitive and confidential information. Knowledge of HR practices & labor law (US Federal + India Federal + Haryana state) Excellent Excel (Vlookup, Sorting and Filter) and PowerPoint skills Excellent analytical and problem-solving abilities Excellent communication skills (verbal and written) Exceptional time-management and organizational skills. Experience in online employee file management. Experience with background and referral check for CXO level candidates. Experience with HRIS and ATS systems.

Title: Documentation Specialist Location: Gurgaon (Work from Office) Shift Hours: 5:30 PM-2:30 AM IST This role is Producing high-quality documentation that is appropriate for its intended audience. Working with internal teams on product and documentation requirements. Writing easy-to-understand user interface text, online help and developer guides Responsibilities: Develops, prepares and/or maintains documentation pertaining to business processes, systems operation and other technical processes. Researches, reviews, and collects available technical information as the basis for documentation. Follow client norms, maintain excellent quality and resolve errors while copying documents and performing other tasks. Creates new documentation or update existing documentation to accurately reflect changes in the process. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Writes and maintains end user documentation or online instructional content. Analyze document to maintain continuity of style of content. Utilize software skills to write, edit, revise and compare documents per the guidelines Write detailed policy and procedure documents based on discussion with process owner and identification Work with client to understand their project requirements, translate them to technical specifications. Responsible for document security, for assigning access, and for removing and destroying obsolete documents. The Successful Candidate Will Demonstrate: 3-4years of experience in technical writing of software documentation Excellent verbal, written and interpersonal skills to interact with all levels of an organization Strong problem solving and critical thinking skills. Creativity coupled with the ability to multitask, prioritize and meet deadlines High level of proficiency in Excel & Word Ability to handle multiple requests while detailing document activity

Title: IT Helpdesk Analyst Job Responsibilities : Provide friendly, courteous, and quality support to all users. Strive to meet or exceed all SLA goals. Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications) Document customer requests in the appropriate issue tracking system. Route tickets accurately to client level support when needed. Stay current on and adhere to established policies, procedures and documentation Be a subject matter expert in the full suite of supported client system and processes KNOWLEDGE AND SKILL REQUIREMENTS Excellent written and verbal communication skills. Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access) Knowledge in Microsoft Outlook and/or Lotus Notes. Knowledge in Windows XP+, Vista, 7 and Mac OSX Operating Systems. Knowledge of Active Directory. • Strong customer service skills. Strong problem solving skills and decision making ability. Effective listening and probing question skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Ability to follow policies and procedures; attention to detail. Ability to handle a large call volume. Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays. Strong enthusiasm and desire to learn. Perform well in a team and as a team. Self-motivation and organization. Ability to multi-task.

EXC Managed Services | Work From Office | Shift Timing: 05:30 PM to 03:30 AM | Location: Gurugram Sector 33 COMPANY OVERVIEW: EXC Managed Services is a Miami-headquartered private equity and venture capital fund with over $100 million of assets under management. EXC Managed Services invests in mid-market technology companies and early-stage technology startups. JOB OVERVIEW: We are seeking a talented and motivated Senior Finance Manager to join our finance team. The Finance Manager will play a crucial role in supporting the company's financial planning and analysis efforts. This position involves leading the team and working closely with various departments to provide financial insights, assist in budgeting and forecasting, conduct financial analysis, and support decision-making processes. The ideal candidate is detail-oriented, possesses strong analytical skills, and can communicate complex financial information to non-financial stakeholders effectively. Role & responsibilities: Financial Planning and Analysis: Collaborate with cross-functional teams to develop, maintain, and improve financial models, forecasts, and budgets for the organization. Budgeting and Forecasting: Support the annual budgeting process by gathering and analyzing data, identifying trends, and providing insightful recommendations to align budget goals with business objectives. Assist in the preparation of periodic forecasts. Financial Reporting: Prepare and present financial reports, variance analyses, and key performance indicators (KPIs) to management and department heads to aid in decision-making. Performance Analysis: Conduct in-depth analysis of financial and operational performance, highlighting areas for improvement and cost optimization. Identify trends, opportunities, and risks impacting the financial health of the business. Decision Support: Collaborate with business partners to provide financial insights and data-driven recommendations to support strategic initiatives and business planning. Ad-Hoc Analysis: Undertake special projects and ad-hoc analyses as required by senior management, providing insights into specific financial or operational challenges. Data Integrity: Ensure data accuracy and consistency in financial models and reporting systems and implement necessary controls to safeguard financial data integrity. Financial Systems: Assist in the implementation and improvement of financial systems, tools, and technologies to enhance financial planning and analysis processes. Continuous Improvement: Actively contribute to the enhancement of Finance processes, methodologies, and reporting frameworks to drive efficiency and accuracy in financial analysis Preferred candidate profile: Bachelor's degree in finance, Accounting, Economics, or a related field, Masters degree or professional certification (CA, CFA, CPA) is a must. Proven experience of 5+ Years in financial planning and analysis, budgeting, and forecasting, preferably in a corporate finance environment or a similar role. Proficiency in financial modeling, data analysis, and financial reporting using Microsoft Excel, and familiarity with financial software applications. Strong analytical skills and ability to interpret complex financial data, identify trends, and provide actionable insights. Excellent communication and presentation skills, with the ability to explain financial concepts to nonfinance stakeholders. Detail-oriented, with a commitment to producing accurate and high-quality work. Strong organizational skills with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Proactive problem-solving attitude, constantly seeking ways to improve processes and deliver value to the organization. Experience with financial systems and ERP software, such as QuickBooks, preferred. Understanding of Power BI and other data visualization tools to prepare and review Finance reports and contribute towards dashboards for senior management and investors. ADDITIONAL NOTES: The Finance Manager will be an integral part of our finance team, contributing to the strategic decision-making process and driving financial success across the organization. If you are a motivated individual with a passion for financial analysis and a drive to make a difference, we encourage you to apply and join our dynamic team.

Role & responsibilities Job Responsibilities : Auditing calls of US representatives & collecting vital data that supports in taking strategic decisions. Allocate calls to team, keeping in mind centers, agents & number of calls ratio. Maintain daily report of productivity, AHT & center balance. Manage, maintain and disseminate updates for the process. Audits for new trainees and sharing feedback with them. Provide floor support & support team in OJT to ensure they hit the floor with proper Knowledge & techniques. Take fortnightly calls with business partners, ask questions pertaining to process and clear the doubt if any. Maintain query tracker for the process related queries and interact with the client for the same

Job description Title: Customer Success Manager Location: Gurgaon (Work from Office) Shift Hours: 5:30 PM-2:30 AM IST About BlackBeltHelp BlackBeltHelp is a leading provider of AI-powered IT and student services support solutions for higher education, dedicated to enhancing student experiences and institutional success. We partner with higher education institutions to deliver seamless, innovative, and cost-effective support solutions. Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes. Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements 3-5 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. Technically savvy with a passion for learning and optimizing customer journeys. Self-motivated, results-oriented, and highly accountableable to thrive in a fast-paced environment. Experience with CRM tools and success platforms is required. Why Join BlackBeltHelp? Be part of a high-performing team where your impact is recognized and rewarded. Enjoy growth opportunities in a fast-moving, collaborative, and mission-driven environment. Play a key role in driving success for higher education institutions nationwide. If you're a motivated customer success professional ready to lead client relationships and drive real growth, we want to hear from you.

Job Title: Marketing Manager (Cybersecurity Higher Education Focus) Location: In Office ( Gurgaon, India) Experience Level: Mid-Level Department: Marketing Reports to: VP Marketing About the Role: We are seeking a proactive and detail-oriented Marketing Manager based in India to support our growth in the North American higher education sector. This role is ideal for a marketing generalist with hands-on experience in lead generation, marketing operations and the development of sales and marketing collateral . Key Responsibilities : • Lead Generation & Campaign Execution o Support and execute lead generation campaigns through email, paid media, social, and events. o Work with internal and external lists to build targeted audiences o Coordinate with sales teams to ensure smooth lead • Marketing Operations o Manage marketing automation tools (HubSpot) to support campaigns. o Assist in CRM data hygiene, segmentation, and reporting. o Develop and monitor key KPIs and compile regular performance dashboards. • Collateral Development o Create and maintain marketing collateral such as brochures, one-pagers, presentations, case studies, and email templates tailored to the North American higher ed audience. o Collaborate with design and content teams to ensure brand consistency and messaging alignment. • Sales Enablement o Lead and co-ordinate channel & direct sales enablement • Support o Work cross-functionally with sales and product teams to align marketing efforts. o Manage events including webinars and conferences. o Manage project timelines, event co-ordination , and asset delivery. o Support RFP and Outbound BDR efforts. Qualifications : • 2 years of experience in a marketing role, preferably with exposure to global or North American markets. • Strong understanding of marketing funnels, campaign workflows, and lead generation best practices. • Experience with CRM and marketing tools (e.g., HubSpot, ______, ______) • Strong English communication skills (verbal and written) and attention to detail. • Ability to manage multiple projects in a fast-paced, remote environment. • Knowledge or prior experience with higher education marketing is a strong plus

WORK FROM OFFICE - 5 DAYS A WEEK SHIFT - 5:30 PM - 2:30 AM MODE OF TRAVEL - SELF COMMUTE Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities • Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. • Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. • Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. • Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. • Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. • Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes. • Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. • Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements • 2-5 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. • Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. • Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. • Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. • Technically savvy with a passion for learning and optimizing customer journeys. • Self-motivated, results-oriented, and highly accountable able to thrive in a remote, fastpaced environment. • Must be able to travel up to 50% of the time. • Experience with CRM tools and success platforms is required.

Job description We're Hiring: IT Helpdesk Analyst | BlackBeltHelp Location: Gurgaon Experience: 2 to 5 Years technical foundation Rotational Shifts (24/7 environment) Education: B.Tech / IT Graduate with strong Salary:5 to 8 LPA (Fixed) + Performance Bonus About BlackBeltHelp BlackBeltHelp is a leading provider of HelpDesk support solutions, serving institutions globally with cutting-edge IT support and customer service. We are committed to delivering excellence through every interaction, ensuring users receive fast, efficient, and empathetic assistance. Role Overview - IT Helpdesk Analyst We are seeking a proactive and tech-savvy IT Helpdesk Analyst to join our fast-paced support team. You will be the first line of support, responsible for resolving technical queries with empathy, clarity, and precision. This role is ideal for candidates passionate about IT and customer experience. Key Responsibilities Deliver friendly, courteous, and top-notch support to users via phone, email, chat, and ticketing systems Accurately troubleshoot and resolve hardware/software/application issues Maintain timely documentation of issues and resolutions in the ticketing system Escalate complex problems to higher-tier support as per SOPs Stay up to date with standard operating procedures and client-specific protocols Maintain high-quality service levels and meet/exceed SLA targets Exhibit subject matter expertise across client tools, systems, and processes Required Skills & Competencies Exceptional verbal and written communication skills Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access) Proficiency in Microsoft Outlook or Lotus Notes Familiarity with Windows XP+, Windows 7/10, Vista & Mac OS X Understanding of Active Directory and ticketing tools Strong analytical and decision-making capabilities Excellent listening, probing, and customer service orientation Ability to multi-task and manage high call volumes in a fast-paced setting Willingness to work in 24x7 rotational shifts including weekends and holidays What We Offer Competitive salary with performance incentives Career progression and learning opportunities Exposure to global clients and enterprise-level systems Inclusive and collaborative work culture Role: OtherIndustry Type: IT Services & Consulting Department: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any Graduate