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EXC Managed Services
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Quality Analyst (US Shift- 24*7 Shift)

Quality Analyst (US Shift- 24*7 Shift)

EXC Managed Services

2 - 6 years

3 - 8 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

International Voice Process Call Audit Call Calibration International Voice International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Job Responsibilities : Auditing calls of US representatives & collecting vital data that supports in taking strategic decisions. Allocate calls to team, keeping in mind centers, agents & number of calls ratio. Maintain daily report of productivity, AHT & center balance. Manage, maintain and disseminate updates for the process. Audits for new trainees and sharing feedback with them. Provide floor support & support team in OJT to ensure they hit the floor with proper Knowledge & techniques. Take fortnightly calls with business partners, ask questions pertaining to process and clear the doubt if any. Maintain query tracker for the process related queries and interact with the client for the same

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EXC Managed Services

www.excmanagedservices.com

Information Technology Services

Tech City

50-100 Employees

13 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Michael Lee

COO

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Quality Analyst (US Shift- 24*7 Shift)

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Quality Analyst (US Shift- 24*7 Shift)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at EXC Managed Services