IT Helpdesk Support Engineer

Job description We're Hiring: IT Helpdesk Analyst | BlackBeltHelp Location: Gurgaon Experience: 2 to 5 Years technical foundation Rotational Shifts (24/7 environment) Education: B.Tech / IT Graduate with strong Salary:5 to 8 LPA (Fixed) + Performance Bonus About BlackBeltHelp BlackBeltHelp is a leading provider of HelpDesk support solutions, serving institutions globally with cutting-edge IT support and customer service. We are committed to delivering excellence through every interaction, ensuring users receive fast, efficient, and empathetic assistance. Role Overview - IT Helpdesk Analyst We are seeking a proactive and tech-savvy IT Helpdesk Analyst to join our fast-paced support team. You will be the first line of support, responsible for resolving technical queries with empathy, clarity, and precision. This role is ideal for candidates passionate about IT and customer experience. Key Responsibilities Deliver friendly, courteous, and top-notch support to users via phone, email, chat, and ticketing systems Accurately troubleshoot and resolve hardware/software/application issues Maintain timely documentation of issues and resolutions in the ticketing system Escalate complex problems to higher-tier support as per SOPs Stay up to date with standard operating procedures and client-specific protocols Maintain high-quality service levels and meet/exceed SLA targets Exhibit subject matter expertise across client tools, systems, and processes Required Skills & Competencies Exceptional verbal and written communication skills Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access) Proficiency in Microsoft Outlook or Lotus Notes Familiarity with Windows XP+, Windows 7/10, Vista & Mac OS X Understanding of Active Directory and ticketing tools Strong analytical and decision-making capabilities Excellent listening, probing, and customer service orientation Ability to multi-task and manage high call volumes in a fast-paced setting Willingness to work in 24x7 rotational shifts including weekends and holidays What We Offer Competitive salary with performance incentives Career progression and learning opportunities Exposure to global clients and enterprise-level systems Inclusive and collaborative work culture Role: OtherIndustry Type: IT Services & Consulting Department: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any Graduate