IT Helpdesk Support Engineer

We are looking for immediate joiner

Key Responsibilities:

1.

i) Diagnose and resolve hardware and software issues.

ii) Identify root causes of problems and implement solutions.

iii) Escalate complex issues to higher-level support teams when necessary.

2.

i) Provide technical assistance to users via phone, email, or in-person.

ii) Guide users through problem-solving processes

iii) Answer user questions and provide clear instructions.

iv) Document issues and resolutions in a ticketing system.

3.

i) Install and configure computer hardware, software, and networks.

ii) Maintain and update software and hardware.

iii) Manage user accounts and profiles.

iv) Perform regular system backups.

4.

i) Maintain and update technical documentation.

ii) Share knowledge and best practices with other team members.

iii) Stay up-to-date with the latest technologies and trends.

Qualifications and Experience:

• Associate's or bachelor's degree in computer science or a related field.
• Relevant certifications (e.g.,CompTIA A+, Network+).
• 1 year experience in a technical support role.

Skills:

• Technical Skills:

a) Strong understanding of computer hardware and software.

b) Familiarity with operating systems (Windows, macOS, Linux).

c) Knowledge of networking concepts and troubleshooting.

d) Experience with common IT software and applications.

• Soft Skills:

a) Excellent communication and interpersonal skills.

b) Problem-solving and analytical skills.

c) Ability to work under pressure and meet deadlines.

d) Customer service skills

Working:

• 6 Days a week