447 User Support Jobs

Level : - L1 Job Role : - L1 : - User request logging, triaging and assignment Request monitoring and escalation Tool / Technology : - Customer Custom tool

Level : - L1 Job Role : - L1 : - User request logging, triaging and assignment Request monitoring and escalation Tool / Technology : - Customer Custom tool

Level : - L1 Job Role : - L1 : - User request logging, triaging and assignment Request monitoring and escalation Tool / Technology : - Customer Custom tool

Level : - L1 Job Role : - L1 : - User request logging, triaging and assignment Request monitoring and escalation Tool / Technology : - Customer Custom tool

Level : - L1 Job Role : - L1 : - User request logging, triaging and assignment Request monitoring and escalation Tool / Technology : - Customer Custom tool

Your role as a Solution Architect and Strategist will involve collaborating with stakeholders to define the long-term BI strategy, selecting appropriate tools and technologies. You will design and develop data models, ETL packages, OLAP cubes, and reports using Power BI while following best practices. It will be your responsibility to document source-to-target mappings, data dictionaries, and database designs. Additionally, you will work with APIs and tools like Postman to build and test APIs, seamlessly integrating them into the overall architecture. In the realm of Data Modeling and Governance, you will be tasked with developing and maintaining reference architectures for reports based on ...

Job Title: Technical Writer Manufacturing ERP Experience: 25 Years Location: Aundh, Pune Reports To: Director Job Summary We are looking for a skilled Technical Writer to create clear, concise, user-friendly, and high-quality documentation for our Manufacturing ERP solutions. This role involves working closely with subject-matter experts, developers, and cross-functional teams to build and maintain comprehensive documentation, knowledge repositories, and information architecture that align with organizational standards. The writer will also play a role in evaluating existing content, enhancing usability, and creating innovative methods to improve end-user success. Responsibilities Research, ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Overview: As an IT Analyst, your primary responsibility will be to analyze and evaluate the current IT systems within the organization. This involves assessing the effectiveness of the existing IT infrastructure, software, and processes. You will need to identify areas for improvement by analyzing workflows, identifying bottlenecks, and pinpointing where technology can enhance productivity and efficiency. Based on your analysis, you will recommend solutions which may include proposing new software, hardware upgrades, or process changes. Key Responsibilities: - Develop system requirements by translating business needs into technical specifications for software and hardware. - Collaborate...

Job Description: Your role as an Enterprise Solutions Administrator at ACA Group involves ensuring the continued performance and success of assigned environment(s) by driving process automation and managing financial modules. You will be responsible for setting up and configuring basic objects and workflows, providing full support for difficult user cases, contributing to a scrum team, and effectively communicating deliverable statuses and blockers to management. Additionally, you will be involved in integrating with other applications and collaborating with functional leaders to co-create processes and frameworks for the sales organization. Key Responsibilities: - Setup and configuration of...

Software Development, Test, Installation and Support: Developing software solutions Defining and executing unit and regression tests, as well as user support during acceptance tests Preparing the installation of the solutions Producing the required documentation Providing second level support Skills & Experience Four years experience in software development English speaking Proficiency in .NET (C#, Web API, Web Services, Entity Framework) Web development (Angular, AngularJS, TypeScript, JavaScript) databases (T-SQL, SQL Server) Asynchronous programming Strong development background and experience with the Microsoft development platform High motivation and capable of working in a challenging ...

We are looking for a detail-oriented and proactive Content Moderator to join our team. You will be responsible for reviewing, monitoring, and moderating user-generated content to ensure it complies with our community guidelines, legal regulations, and brand standards. This role is essential in maintaining a safe and positive online environment for our users. Review and moderate user-generated content (text, images, video, and audio) to ensure it adheres to platform guidelines and community standards. . Identify trends and flag potential risks or emerging issues to relevant teams. Maintain high levels of accuracy and attention to detail when reviewing content. Work closely with legal, trust &...

Software Development, Test, Installation and Support: Developing software solutions Defining and executing unit and regression tests, as well as user support during acceptance tests Preparing the installation of the solutions Producing the required documentation Providing second level support Skills & Experience Four years experience in software development English speaking Proficiency in .NET (C#, Web API, Web Services, Entity Framework) Web development (Angular, AngularJS, TypeScript, JavaScript) databases (T-SQL, SQL Server) Asynchronous programming Strong development background and experience with the Microsoft development platform High motivation and capable of working in a challenging ...

As a Senior Salesforce Business Analyst (BA) cum PMO, your primary role will involve leading business requirement analysis, solution design, and Salesforce configuration across multiple clouds such as Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud. Your responsibilities will also include supporting program governance, tracking, reporting, and coordination across stakeholders. **Roles & Responsibilities:** - Lead requirement gathering workshops, stakeholder interviews, and process mapping sessions. - Translate business requirements into functional specs, epics, user stories, and process flows aligned with Salesforce capabilities. - Partner with architects, developers, and a...

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Multiplatform Front End Development Angular Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typ...

As a highly skilled Workday Finance Consultant, your role will involve supporting and optimizing Workday Financial Management applications such as Record to Report, Contract to Cash, and Financial Integrations. Your expertise in Workday Finance configuration, troubleshooting, and business process improvements will be crucial for success in this position. **Key Responsibilities:** - Expertise in Financial Modules like Contract to Cash and Record to Report - System Configuration & Support: Configure and maintain Workday Financials including business processes, security, and reporting. - Business Process Optimization: Partner with finance teams to enhance workflows, automate processes, and driv...

Sap Fieldglass implementation Consultant JD for Fieldglass :- Monitoring and maintaining the stability of the SAP Fieldglass system in a live production environment, troubleshooting issues that arise, responding to user queries, and ensuring smooth operation of the contingent workforce management platform, requiring strong technical knowledge of Fieldglass functionalities, excellent problem-solving skills, and the ability to collaborate with various stakeholders to resolve issues promptly. Key Responsibilities: Must have implementation experience is mandatory in Sap Fieldglass. Incident Management: o Monitor Fieldglass system for errors, performance issues, and potential disruptions. o Quick...

Work From Home Looking for a qualified Application Developer to design and code functional programs and applications. You will create applications from scratch, configure existing systems and provide user support with little supervision.

Experience 3+ Years Work From Office Looking for a qualified Application Developer to design and code functional programs and applications. You will create applications from scratch, configure existing systems and provide user support

Work From Home Looking for a qualified Application Developer to design and code functional programs and applications. You will create applications from scratch, configure existing systems and provide user support with little supervision.

Role & responsibilities System Administration Manage day-to-day operations of IBM i (AS/400 / iSeries) systems. Install, configure, and upgrade OS/400 and related software. Administer user profiles, security, and object-level access. Implement and monitor backup, recovery, and disaster recovery procedures. Perform system performance tuning and capacity planning. Manage system job queues, output queues, and spool files. Apply PTFs, patches, and ensure system maintenance. Troubleshoot and resolve hardware, software, and performance issues. Training & Knowledge Transfer Design, develop, and deliver training programs on IBM i (AS/400) topics. Prepare instructional materials, user guides, and han...

Job Overview: We are seeking a talented and motivated .NET Developer to join our development team. The ideal candidate will have strong experience in ASP.NET, C#, .NET Core, MVC, jQuery, and JavaScript. Knowledge of Entity Framework is a plus. As a .NET Developer, you will be responsible for designing, developing, and maintaining high-quality software applications. Key Responsibilities: Develop and Maintain Applications: Design, code, and test software applications using ASP.NET, C#, .NET Core, and MVC to meet client and business needs. Front-End Development: Implement dynamic, responsive front-end interfaces using jQuery and JavaScript. Collaborate with Teams: Work closely with other develo...

Responsibilities: * Create technical documents using DITA standards. * Provide user support through documentation. * Edit software manuals for accuracy and clarity. * Develop API documentation with precision.

As a Technical Documentation Writer, you will play a critical role in ensuring our customers and internal teams have access to clear, concise, and accurate documentation. You will work closely with product managers, developers, and other stakeholders to understand our products and translate complex technical information into easy-to-understand guides, manuals, and online help resources. Responsibilities: Develop, write, and maintain high-quality technical documentation, including user guides, installation manuals, API documentation, FAQs and online help. Collaborate with product managers, developers and other stakeholders to gather information and understand the functionality and use cases o...

Job Overview: We are seeking a talented and motivated .NET Developer to join our development team. The ideal candidate will have strong experience in ASP.NET, C#, .NET Core, MVC, jQuery, and JavaScript. Knowledge of Entity Framework is a plus. As a .NET Developer, you will be responsible for designing, developing, and maintaining high-quality software applications. Key Responsibilities: Develop and Maintain Applications: Design, code, and test software applications using ASP.NET, C#, .NET Core, and MVC to meet client and business needs. Front-End Development: Implement dynamic, responsive front-end interfaces using jQuery and JavaScript. Collaborate with Teams: Work closely with other develo...