Job_Description":" Job Role: The Support dispatcher is the key role in the organization to triage and coordinate between, internal and intra teams along with client. Support dispatcher is responsible for the day-to-day operation and will work in close collaboration with system engineers, front-end developers, UX designers, business analysts, and software developers to implement solutions that align and extend shared platforms and solutions with long-term business implications. Responsible for dispatching the tickets to appropriate resources and ensure 24/7 operation of systems and when problems arise, effecting quick and permanent solutions. The Ticket dispatched will be required to ensure SLAare being adhered for client facing tickets along with meeting the deliverables. Primary Responsibilities: Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education Ensure tickets are getting dispatched and addressed within SLA Set-up, manage and coordinate client calls for the team Ensure coordinating with inter, intra teams and clients to setup activities and calls as required Share required data for management reporting with defined frequency; daily, weekly and monthly Assign problems/tasks to tech support specialists Regularly review and analyze the service boards and follow-up with inter team and client Analyze situations and determine resources needed to solve them Make decisions quickly, often with limited information Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions Ensure ongoing training for tech support staff; \\; maintain and analyze training records Review daily priorities and take appropriate action to ensure results are achieved Availability for support in Non-Business Hours as and when needed Liaison with the internal functions including Customer Success, product management, product engineering and other service functions Work on preparing monthly roster, on call roster Work on collating the data required for on call reports Required Skills Experience: Overall 0 - 2 years of relevant experience. Knowledge and experience in MIS reporting, MS Office, CW Tool. Self-starter, driven, productive and works well under pressure. Good communication skills and the ability to work well with people at all levels are essential; must be customer focused.

Responsibilities Develop Automation Frameworks, evaluatetoolsets, suggest application specific solutions Observe running systems and determine/prioritize innovative ways to disrupt them Provide input and feedback to developmentteams on test findings Create test reports including defect loggingtest result logging, defect analysis, RCA, and summary reports. Requirements Minimum 3 years of experience in manual testing Minimum 2 years of experiencein Automation Testing. Experience with developing andimplementing Testing Automation Frameworks Experienced with both UI andAPI based testing automation Excellent programming skills(Preferred in Selenium, Cucumber and JAVA scripting for Selenium) Hands-on experience in ManualTesting/ API Testing and Selenium Web driver Hands-on experience with APItesting and testing tools like Postman, Rest-Assured, JMeter or other APItesting tools. Agile and Scrum experience.

Your Role and Responsibilities Fullstack architect is responsible for designing and implementing end-to-end modern applications within a Digital Transformation context. Lead and guide a team on developing solutions that fully integrate and collaborate with existing IT systems to solve complex business solutions related to Systems of Engagement or Systems of Records. Provide a holistic view of enterprise solutions, taking into consideration operational costs, security, performance engineering, UX, bimodal velocity, application development, and systems management. Play different roles within the team, from lead architect to high-skilled developer and technical team leader to consultant and technical evangelist. Demonstrate sound understanding of fullstack-technology architectures but also very good communication skills, with the ability to adapt them to different audiences Requirements Required Technical and Professional Expertise Minimum 7-8 years of development experience in building enterprise grade applications/product Should be a self-starter and independent Must be able to work independently and in a team setting Be able to articulate implementation at all levels Must be able to evaluate alternative solutions Applicants with wide variety of technical experience are good candidates for this position At least 3 years of experience in Single Page application development At least 3 years of development experience in Unix/Linux/Solaris environment Strong in Java Strong in Java EE/Spring Web/Spring Boot Strong in JavaScript, HTML, CSS Strong in Angular Strong in using Git as Source Control Good to have knowledge on SSO protocols and implementation of the same (SAML, OAuth, CAS) Must have worked with ORM tools like Hibernate Good in SQL/PSQL Familiarity with Gradle/Maven Working knowledge in Micro Services Architecture is a must