IT Helpdesk Support Engineer

We're Hiring: IT Helpdesk Analyst

• Location: Gurgaon
• Experience: 2 to 5 Years
• technical foundation
• Rotational Shifts (24/7 environment)
• Education: B.Tech / IT Graduate with strong
• Salary:5 to 8 LPA (Fixed) + Performance Bonus
  

About BlackBeltHelp

BlackBeltHelp is a leading provider of HelpDesk support solutions, serving institutions
globally with cutting-edge IT support and customer service. We are committed to deliveringexcellence through every interaction, ensuring users receive fast, efficient, and empatheticassistance.

Role Overview - IT Helpdesk Analyst

Key Responsibilities

• Deliver friendly, courteous, and top-notch support to users via phone, email, chat, and
  ticketing systems
• Accurately troubleshoot and resolve hardware/software/application issues
• Maintain timely documentation of issues and resolutions in the ticketing system
• Escalate complex problems to higher-tier support as per SOPs
• Stay up to date with standard operating procedures and client-specific protocols
• Maintain high-quality service levels and meet/exceed SLA targets
• Exhibit subject matter expertise across client tools, systems, and processes
  

Required Skills & Competencies

• Exceptional verbal and written communication skills
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Proficiency in Microsoft Outlook or Lotus Notes
• Familiarity with Windows XP+, Windows 7/10, Vista & Mac OS X
• Understanding of Active Directory and ticketing tools
• Strong analytical and decision-making capabilities
• Excellent listening, probing, and customer service orientation
• Ability to multi-task and manage high call volumes in a fast-paced setting
• Willingness to work in 24x7 rotational shifts including weekends and holidays

What We Offer

• Competitive salary with performance incentives
• Career progression and learning opportunities
• Exposure to global clients and enterprise-level systems
• Inclusive and collaborative work culture
  

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