Role & responsibilities Familiar with Unix Proficient in Oracle SQL and PL/SQL for data querying and troubleshooting. Execute Oracle SQL queries to retrieve or validate data. Preferred candidate profile Min 2 yrs exp

Role & responsibilities Developing and sustaining long-standing relationships with company-approved key vendors. Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns. Conducting research on available vendors to determine which vendors offer the best pricing and product quality Negotiating rates with the key vendors Assessing the key vendors Presenting new projects to the key vendors of the company Evaluating current vendor management programs and identifying ways to improve them. Maintain and manage data related to the key vendors Preferred candidate profile Excellent Communication and Presentation skill The ability to multitask effectively. Strong negotiation, management, and decision-making skills. Excellent analytical, problem-solving, and organizational skills. Good in Excel and familiar with MIS. Previous Experience in a Commercial department of any company

Responsibilities: * Manage collections process from start to finish * Follow up on overdue payments via phone & email * Maintain accurate records using Excel software * Meet payment collection targets within deadlines

Role & responsibilities L1 Support Network Monitoring Incident Management Escalation Handling Customer Communication Ticketing & SLA Management Business Coordination Preferred candidate profile Must have valid CCNA certification . Strong understanding of basic networking concepts , IP addressing, WAN technologies. Hands-on experience with network monitoring tools (NMS, SD-WAN dashboards). Proficient in MS Excel & PowerPoint capable of creating customer reports, pivot analysis, and outage tracking. Good communication skills in English and Hindi , able to interface with customers and backend teams effectively. Should be a self-starter , able to work under pressure in customer premises with minimal supervision.

Role & responsibilities 1. To be well versed with Direct & Indirect Tax Laws and related other statues. 2. To be well versed with end to end Payables flow. 3. Must be able to prepare all the audit schedules related to Opex & Capex Exps for Statutory, Internal, Cost, AGR, ASR Audits. 4. Should be able to review expenses line items, GL scrutiny and detailed reasoning for variances. 5. Accounting in Oracle Financials will be an added advantage. 6. Other jobs relating to Financial Reporting. Preferred candidate profile 1. Very well versed in MS Office (Esp. MS Excel). 2. Decent knowledge of Indian Tax Laws & financial reporting activities. Location : Mumbai - Bhandup

Responsibilities: Manage customer relationships Collaborate with team on strategic initiatives Oversee financial performance Ensure compliance with policies & procedures Min 3-7 yrs exp for Enterprise Internet Collection.

Role & responsibilities Conceptualization of new product ideas for Data Products (ILL/Broadband, Etc.) and Cloud Communication Solutions targeted at the Enterprise and SME Business segment Launch of new products/enhancements Updation of Product collaterals (Website/Product and Solution Presentations, Etc.) Preparing Case studies, FAQs for Sales teams Internal Data analysis and performance reporting Ensure Regulatory compliance Customer Life cycle maintenance and management Provide Product support to functional teams Interface with internal teams (Network and IT teams) for Product delivery and with support teams to address product issues Engage with Eco System for Alliances to enhance business value proposition Tracking and updating Internet and Communication Industry developments Maintaining Brands social media presence across relevant digital channels (Linkedin, Youtube, Etc.) Planning digital marketing campaigns, Web, Email, social media, Etc. Develop, implement, track and optimize digital marketing campaigns across digital channels Measuring and reporting on the performance of all digital marketing campaigns Brainstorm new and creative growth strategies Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Qualifications and Individual Qualities: BE / MBA – Telecom and Marketing Specialization preferred Minimum 7-8 years experience in a Product Marketing Position in the Enterprise and SME Telecom Business segment Strong analytical skills and data-driven thinking Agile and Up-to-date with the latest trends and best practices in Telecom Marketing space Demonstrable experience in leading and managing Digital marketing campaigns with measurable and favourable outcomes In Depth Working knowledge of Digital Marketing Concepts, Excel, Powerpoint Proficient in delivering sales presentations, webinars and other external business stake holder interactions Proactive, Self-Starter and Customer-Focused Dedicated, flexible and goes the extra mile to execute responsibilities Conceptualization of new product ideas for Data Products (ILL/Broadband, Etc.) and Cloud Communication Solutions targeted at the Enterprise and SME Business segment Launch of new products/enhancements Updation of Product collaterals (Website/Product and Solution Presentations, Etc.) Preparing Case studies, FAQs for Sales teams Internal Data analysis and performance reporting Ensure Regulatory compliance Customer Life cycle maintenance and management Provide Product support to functional teams Interface with internal teams (Network and IT teams) for Product delivery and with support teams to address product issues Engage with Eco System for Alliances to enhance business value proposition Tracking and updating Internet and Communication Industry developments Maintaining Brand’s social media presence across relevant digital channels (Linkedin, Youtube, Etc.) Planning digital marketing campaigns, Web, Email, social media, Etc. Develop, implement, track and optimize digital marketing campaigns across digital channels Measuring and reporting on the performance of all digital marketing campaigns Brainstorm new and creative growth strategies Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Qualifications and Individual Qualities: BE / MBA – Telecom and Marketing Specialization preferred Minimum 7-8 years experience in a Product Marketing Position in the Enterprise and SME Telecom Business segment Strong analytical skills and data-driven thinking Agile and Up-to-date with the latest trends and best practices in Telecom Marketing space Demonstrable experience in leading and managing Digital marketing campaigns with measurable and favourable outcomes In Depth Working knowledge of Digital Marketing Concepts, Excel, Powerpoint Proficient in delivering sales presentations, webinars and other external business stake holder interactions Proactive, Self-Starter and Customer-Focused Dedicated, flexible and goes the extra mile to execute responsibilities

1.Timely preparation of business cases for margin approvals for all products and services 2. Margin Sheet analysis, Cost analysis, T& C and BOM finalization 2. Preparing and finalizing rate cards/contracts for various customers 3. Coordinating with vendors/SCM for best rates for network equipment 4. Coordinating with feasibility team to provide most cost effective solution to sales team. 5. Coordinating with sales team to understand customer requirement and budget and provide best fit budgetary/final quotes. Customer Commercials and Proposals 1 6.Coordinating among the different departments(NOC, Projects, Service Assurance, Engineering teams) for giving techno- commercial amicable solutions 7.Captiring all request from Sales, customer & assigning to relevant team members, tracking for early closure & maintaining daily tracker report 8.Preparing Techno-commercial offer document for end customers with Network diagrams Customer Contract renewals (Retention) Customer retention program based on annual renewals & upgrade requirements of existing customers by providing timely margin approvals. 2 1. Bid Synopsis (Preparation of pre bid queries) 2. Preparation of final Bid submission document based on eligibility criteria. 3. Techno Commercial Proposal Document preparation with inputs from commercial and technical teams. Bid Management/Special Projects 3 4. Coordinating with legal and financial team (TDN/TIL) for bid related eligibility criteria fulfillment. 4 Identifying new Products & Vendors for improving our Product Portfolio & carrying our POC(Proof of Concept) with vendors New products & POC Skill Set : • Candidate with Excellent communication & Presentation skills with sound Networking knowhow & Flair for Network Solutions & Products(MPLS, Internet Lease Line, Broadband, Wi-Fi, Cloud Based Contact Center, Router, switches etc). Tuesday, May 13, 2025 Page 1

Human Resources/JD Tikona Infinet Ltd. Job Description Retention- Team Lead Position Department Reporting Experience Band Education Enterprise Support Department Head Min : 2 yrs, Max: 6 yrs B.TECH / MBA KEY RESULT AREAS : • Customer Retention Efforts: Lead and oversee the team's efforts to retain customers who have submitted termination requests. This includes direct communication with customers, understanding their reasons for leaving, and offering appropriate solutions or incentives to encourage them to stay. • • • Churn Reason Analysis: Conduct thorough analysis of churn reasons to identify recurring trends and areas for improvement in service delivery, customer support, or product offerings. Develop and implement action plans based on these findings. Termination Request Management: Establish a robust process for capturing termination requests, meticulously documenting the reasons for termination, and recording all efforts made to retain the customer. Management Reporting: Prepare regular management reports in Excel, providing key metrics on retention rates, churn drivers, and the effectiveness of retention initiatives. This includes reports on Net additions of links & revenue. • • Churn Analysis and Reporting: Conduct detailed churn analysis, present findings on Net addition of links & revenue, identify areas of concern, and propose actionable improvement measures. Collaboration: Work closely with other departments (e.g., Sales, Customer Support, Network Operations) to address customer issues and implement retention strategies. Qualification & Experience: • Graduate with minimum of 2 years of proven experience in customer retention within an ISP (Internet Service Provider) organization is highly preferred. • • Strong understanding of Internet Leased Line and MPLS services is a plus. Good knowledge & experience in Microsoft Excel, including advanced functions and data analysis tools (e.g., pivot tables, charts, formulas). • • • • Proficiency in Microsoft PowerPoint for creating and delivering management presentations. Excellent communication, interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Tuesday, January 07, 2025 Page 1 Human Resources/JD Tikona Infinet Ltd. Key Skills: • • • • • • • Customer Retention Churn Analysis Data Analysis Microsoft Excel (Advanced) Microsoft PowerPoint Communication (Written and Verbal) Problem-Solving Notes : Any exception to the above to be approved by COO-TIL/Head HR Tuesday, January 07, 2025 Page 2 Human Resources/JD Tikona Infinet Ltd. Tuesday, January 07, 2025 Page 3

Role & responsibilities 1) Routing OSPF, BGP, MPLS Implementation and trouble shoot 2) Switching - all layer-2 Switching protocols - Implementation and trouble shoot 3) VPN - L2vpn, L3VPN, VPLS, L2tp IPSEC and SSL - Implementation and trouble shoot 4) Security:- knowledge of Firewall of any Vendor, ACL - Implementation and trouble shoot 5) SD-WAN technology ( Basic/experience) - Implementation and trouble shoot 6) Knowledge about all TCP/UDP protocol suites - Implementation and trouble shoot 7) Multicasting - Implementation and trouble shoot 8) Experience in CISCO and HUAWEI router and Switches 9) Peering and CDN Cache server implementation - Implementation and trouble shoot Preferred candidate profile a) Troubleshooting problems pertaining to Performance Tuning, Network Management on routing and switching , traffic control & LAN/WAN protocol management. b) BGP peering establishment with upstream provider and traffic management. c) Traffic balancing between multi home BGP peering links by advertising prefixes accordingly. (Optional) d) Route optimisation in case any latency to internet as per customer requirements. (Optional) e) Load balancing OSPF traffic in between Backbone links. f) L2vpn circuit configuration and troubleshooting.

Max budget is upto 25K to 30K Role & responsibilities - Write clean, efficient, and maintainable code in Java. Participate in the design and development of web-based applications. Debug and resolve technical issues. Collaborate with cross-functional teams including Operation Team. Participate in code reviews and follow development best practices. Maintain documentation and support existing applications. Work with RESTful APIs and third-party integrations. Technical Skills Required: Strong knowledge of Core Java and Object-Oriented Programming (OOP) . Hands-on experience with Struts . Experience working with SQL/Relational Databases like Oracle. Familiarity with Hibernate/JPA or any ORM framework. Knowledge of HTML, CSS, JavaScript (basic understanding for full-stack support). Exposure to REST APIs/Web Services . Experience with Tomcat web server. Eligibility Criteria: Bachelors Degree in Computer Science, IT, or related field. 1+ year of hands-on experience in Java development. Good communication and problem-solving skills.

Need immediate joiners Role & responsibilities 1. To be well versed with end to end Payables flow. 2. Must be able to prepare all the audit schedules related to Opex & Capex Exps for Statutory, Internal, Cost, AGR, ASR Audits. 3. Should be able to review expenses line items, GL scrutiny and detailed reasoning for variances. 4. Must be able to maintain TAT for receiving, booking, validations and processing payments for all the Invoices received. 5. Accounting in Oracle Financials will be an added advantage. 6. Other jobs relating to Financial Reporting. Preferred candidate profile 1. Very well versed in MS Office (Esp. MS Excel). 2. Decent knowledge of financial reporting activities and payables. Educational Qualification: B.COM/MBA Salary: CTC would be Rs.5 Lacs to Rs.7 Lacs per annum. Location : Mumbai Bhandup

Role & responsibilities- 1. Finalization of Accounts. 2. Receivables/Payables Management. 3. In charge of Statutory, Internal, Tax, Cost, AGR, ASR Audits. 4. To review various financial schedules linked with the Financial Statements, Provisioning of expenses & GL Scrutiny at every month end. 5. Citywise P&L, Consolidation of financials and related workings. 6. To be well versed with Direct & Indirect Tax Laws and related other statues. 7. Accounting in Oracle Financials will be an added advantage. 8. Other jobs relating to Financial Reporting & ERP management. Preferred candidate profile - 1. Very well versed in MS Office (Esp. MS Excel). 2. Expert knowledge of Financial reporting activities. Educational Qualification: CA with substantial work Ex. Location : Mumbai - Bhandup