186 Churn Management Jobs - Page 5

The role involves working with customer segments and behavioral data to identify opportunities for enhancing approval rates, reducing friction, and balancing risk across different user profiles and markets. You should have strong technical proficiency in analytics tools such as Tableau, SuperSet, etc., and SQL/NoSQL databases. Advanced SQL skills for complex queries, performance tuning, and transaction-safe data manipulation are essential. Proficiency with AWS Athena for querying large datasets in S3 using optimized, cost-effective practices is also required. Additionally, you should possess business-oriented thinking skills that allow you to connect analytical work with broader business out...

The main responsibilities for this role include working with customer segments and behavioral data to identify opportunities for enhancing approval rates, reducing friction, and managing risk across various user profiles and markets. To be successful in this position, you should have strong technical proficiency in analytics tools such as Tableau, SuperSet, as well as SQL/NoSQL databases. Additionally, advanced SQL skills are required for executing complex queries, optimizing performance, and ensuring transaction-safe data manipulation. Proficiency with AWS Athena for querying large datasets in S3 using cost-effective practices is also essential. A key aspect of this role involves having a b...

The Digital Solution Advisor (DSA) at HighRadius is an integral part of the front-end sales and account management team, collaborating closely with the Account Executive (AE) in engaging with prospects and customers on a daily basis. As a DSA, your main objective is to achieve sales quota targets and effectively guide deals through various sales stages towards closure, ensuring customer satisfaction, renewals, and minimizing churn. At HighRadius, we adhere to an End-to-End Sales and Customer Management Process, employing a Two-in-a-Box model where the DSA and Account Executive work together in all interactions with prospects and customers. This process involves several key stages, including ...

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support ...

Role & responsibilities 5+ years of experience in product management and/or Account Management Experience reporting to C-level executives Ability to prioritize workload and meet tight deadlines, ability to deliver under pressure Excellent human relations skills and ability to assist and obtain the support of others Ability to manage multiple, ever-changing priorities and situations Excellent written and oral communication ENGLISH skills Excellent interpersonal skills are non-negotiable in this role Experience working in Agencies will be useful, especially if IT or HR driven Excellent organizational skills needed to manage over 15 accounts (and growing!) Ability to work well in a multicultura...

Role & responsibilities 5+ years of experience in product management and/or Account Management Experience reporting to C-level executives Ability to prioritize workload and meet tight deadlines, ability to deliver under pressure Excellent human relations skills and ability to assist and obtain the support of others Ability to manage multiple, ever-changing priorities and situations Excellent written and oral communication ENGLISH skills Excellent interpersonal skills are non-negotiable in this role Experience working in Agencies will be useful, especially if IT or HR driven Excellent organizational skills needed to manage over 15 accounts (and growing!) Ability to work well in a multicultura...

Join Truein as a Customer Success Manager to drive product adoption, client retention, and revenue growth for enterprise and mid-market customers. Lead onboarding, training, upselling, and customer advocacy. 5+ yrs SaaS experience required. Health insurance

Job Summary: We are looking for a proactive and passionate Customer Success Associate to ensure customers derive maximum value from our product. From the moment a user signs up for a free trial, you'll be their trusted guidehelping them adopt the platform, solving their problems, and ensuring they convert to loyal, paying customers. Your goal is not just satisfaction, but delight. Key Responsibilities: Become a product expert and educate customers on its value and use cases Guide free trial users through their first 6090 days to maximize conversions Reduce churn and ensure long-term customer retention Drive product usage depth and frequency among users Maintain and improve customer health me...

Job Title: Sales Manager Retention Company: Vitel Global Communications Pvt Ltd Location: Hyderabad, India About Us: Vitel Global Communications is a leading VoIP solutions provider, serving businesses across the USA, UK, Canada, and other global markets. We deliver scalable, cost-effective communication services tailored for B2B clients. Role Overview: We are seeking an experienced Sales Manager with a strong background in customer retention, B2B sales , and international client management to lead our retention efforts and manage a high-performing team. Key Responsibilities: Drive customer retention strategies to reduce churn and increase client lifetime value. Manage and grow relationships...

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired ** Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager wit...

Job Title: Senior Customer Success Manager US B2B SaaS (Enterprise Accounts) Location: Bangalore (HSR Layout) Mode of Work: Work from Office Experience: 5+ years (Minimum 5+ years in US B2B SaaS, handling enterprise accounts and managing CSMs) Employment Type: Full-time, On-role We are looking for an experienced Senior Customer Success Manager to lead enterprise-level customer success initiatives, ensuring high engagement, retention, and growth with our US-based B2B SaaS customers in the insurance domain. This role requires hands-on client management along with leading a small team of CSMs. Key Responsibilities: Own and manage strategic customer relationships (Enterprise ACV $60K$200K+), ens...

As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solution...

Were looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term eng...

Regional Service Consultant Job Description Inviting dynamic and experienced relationship managers to be part of our team at Entab Infotech Pvt. Ltd. We are looking for an experienced Regional Service Consultant , who is passionate about enhancing our customer experience and dedicated to fostering a positive customer experience. If you are an empathetic individual, willing to put yourself in our customers shoes, and passionate about solving their issues for the best possible experience, youre the perfect match for us. We provide a competitive compensation package, including perks and opportunities for career advancement. We are committed to diversity and equal opportunities and encourage can...

Job Description: Sportstech is on the lookout for a dynamic, results-driven Subscription Growth & Retention Manager to elevate the performance of the Sportstech Live App . Your key mission will be to maximize subscriber conversion, engagement, and retention, transforming every Sportstech device sale into a long-term active subscription. This is an exciting opportunity to work at the intersection of product marketing, data analytics, and user experience, optimizing the app lifecycle from onboarding to engagement and renewal. Key Responsibilities: Conversion Rate Optimization (CRO): Increase trial-to-subscription and visitor-to-subscriber conversion through targeted tests, messaging, and prici...

DepartmentFIG (ROMG) Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels.Key Responsibilities: Handle customer service operations via phone, email, and social media.Manage data entry, data handling, and reporting tasks efficiently.Support churn management and data management activities.Coordinate with internal teams to resolve customer issues and escalations.Requirements: Proven experience in external and internal customer service...

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments. Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot custome...

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 5+ years in US Process Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowle...

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support ...

SHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT) WORK FROM OFFICE -GURUGRAM - MON-FRI Position - Customer Success Manager - Channel Partner QuickLaunch QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. More than 500 institutions and companies such as Jenzabar, Unifyed, OculusIT, New Mexico State University, Colorado Community College System, BlackBeltHelp trust QuickLaunch to protect and manage over 2,000,000 identitie...

Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent. Responsibilities: 1. Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives. Conduct regular check-...

Human Resources/JD Tikona Infinet Ltd. Job Description Retention- Team Lead Position Department Reporting Experience Band Education Enterprise Support Department Head Min : 2 yrs, Max: 6 yrs B.TECH / MBA KEY RESULT AREAS : • Customer Retention Efforts: Lead and oversee the team's efforts to retain customers who have submitted termination requests. This includes direct communication with customers, understanding their reasons for leaving, and offering appropriate solutions or incentives to encourage them to stay. • • • Churn Reason Analysis: Conduct thorough analysis of churn reasons to identify recurring trends and areas for improvement in service delivery, customer support, or product offer...

We are looking for an experienced Team Lead for managing desk Account Managers focused on building and driving a strong retention-focused strategy, reduce churn, and uncover upsell and cross-sell opportunities within existing accounts. This role is critical to strengthening long-term customer relationships. Responsibility: Team Leadership & Development: Lead, coach, and manage a team of 20 Desk Account Managers. Set and monitor KPIs around Customer Retention, Revenue Protection, Upsell pipeline, and Account Health scores. Drive daily huddles, pipeline reviews, and regular performance check-ins to ensure team success. Retention & Churn Reduction: Build and execute customer engagement strategi...

Responsibilities: * Monitor churn rates & identify at-risk customers * Develop strategies to reduce attrition * Collaborate with cross-functional teams on retention initiatives Provident fund

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data manag...