125 Churn Management Jobs - Page 5

Customer Support Lead Desired Profile Required: 6+ years of experience in Customer Account Management and Growth, Service and support. Should have excellent written and verbal communication, interpersonal and negotiation skills. Understanding about ERP/CRM software products, Saas, Cloud software is important. In depth knowledge and experience of Software Implementation /demonstration and training to the end users. Expert in handling customer queries, complaints, Wishlist. Strong team player, customer focussed and logical thinker. Key Roles & Responsibilities: New Customer onboarding, training and Go live. Growing Renewal/Retention, upselling and cross selling. Reduce customer churn with excellent customer management and support. Key point of contact for Sales and Customers during Onboarding and renewals process. Ensure desired outcomes are achieved for the customers and ensuring customer delight. Provide feedback and insights from customers to Management and other teams for improvements and increasing efficiency and productivity. Revenue generation through renewals, up sells, and cross sells and identifying new market areas. Must be excellent trouble shooter and comfortable in basic coding and resolving issues independently or with team as may be required. Track & monitor customer status, progress and growth. Create and share educational resources, training, Product demos and best practices. Having experience 4 years in account management and customer support primarily in SaaS products or services. Knowing the product in and out is crucial & Technical skills are important, as manager should know how to persuade customers to adopt new technologies or adjust the tool to their needs. Should be able to lead and coordinate with a team of Technical Support executives. Must be a go-getter and enthusiastic in working in start-up, driven and results oriented Culture.

Job Role This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills: Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: • Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment • Working knowledge of GA4 Qualification: • Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

Job Role This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills: Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: • Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment • Working knowledge of GA4 Qualification: • Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

Guide new customers through the onboarding process, ensuring a smooth setup of services. Proactively engage with existing customers to increase satisfaction and reduce churn. Act as the primary point of contact for assigned customer accounts.

Roles and Responsibilities Manage customer success by ensuring high levels of customer satisfaction, retention, and growth through effective communication, issue resolution, and proactive engagement. Identify opportunities for upselling and cross-selling products/services to existing customers based on their needs analysis. Develop strong relationships with key decision-makers at customer organizations to understand their goals and objectives. Collaborate with internal teams (e.g., sales, product development) to deliver tailored solutions that meet customer requirements. Analyze churn data to identify trends and areas for improvement in the customer life cycle management process.

Work Timings: 10:15 am - 7:15 pm Working Days: Monday - Friday (1st and 3rd Saturdays are working; 2nd, 4th & 5th Saturdays are off) Location: Lower Parel, Mumbai (5 minutes from Railway Station) Reports to: Sr. Manager Work Mode: 100% Work from Office Age Criteria: Upto 30 years Why IIDE: IIDE is Asias most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About the Role: As the Retention Marketing Lead at Lower Parel, Mumbai , you will play a pivotal role in driving customer engagement and retention through multi-channel marketing strategies. This role involves managing marketing automation tools, crafting compelling campaigns, and collaborating with the team to foster long-term customer relationships. You will help lead retention strategies while working cross-functionally to uphold high standards across all campaigns and initiatives. What You'll Do: Customer Retention Strategy and Execution: Assist in developing and implementing multi-channel retention strategies for engaging customers across various touchpoints. Help create compelling content for cold emails, follow-up emails, and drip campaigns to drive engagement. Marketing Automation and Campaign Management: Support the oversight and optimization of marketing automation tools like MoEngage and WebEngage. Collaborate in designing and executing customer journeys that support long-term retention goals. Team Collaboration: Work closely with the retention marketing team to manage projects and campaigns. Provide input and support to ensure team goals are met. Performance Analysis and Optimization: Analyze the performance of email campaigns, focusing on improving key metrics such as open rates and click-through rates. Assist in providing data-driven insights for continuous improvement of retention strategies. Requirements Who You Are: Must-Have: Experience: Minimum of 2 years in retention marketing, focusing on multi-channel strategy and campaign execution. Technical Skills: Experience with marketing automation tools such as MoEngage, WebEngage, SFMC, or similar platforms. Analytical Skills: Strong understanding of performance analysis with experience in optimizing campaigns for improved open rates, click-through rates, and customer engagement. Communication Skills: Exceptional written and verbal communication skills, especially for crafting engaging content. Team Collaboration: Proven ability to work collaboratively with team members to achieve performance optimization and growth. Data Proficiency: Proficient in Google Sheets, Excel, including functions like VLOOKUP, Pivots, and SUMIFS for data management. Should Have: Strategic Mindset: Ability to assist in designing and implementing comprehensive retention strategies across Email, SMS, and WhatsApp. Customer Journeys: Proficiency in creating customer lifecycle journeys to engage users at various touchpoints. Referral Program Management: Experience in supporting referral programs to increase customer loyalty. Problem-Solving: Ability to provide insights for continuous campaign optimization and address challenges proactively. Nice to Have: Industry Knowledge: Understanding of the latest trends and best practices in retention marketing. Innovation: Ability to suggest innovative ideas to enhance marketing strategies based on previous experiences. Cross-Channel Coordination: Experience in collaborating with other marketing teams. Adaptability: Ability to thrive in fast-paced environments with shifting priorities. If you're a strategic thinker with a passion for retention marketing and teamwork, we encourage you to apply and help enhance our customer engagement and loyalty efforts.

Job Title: Program Manager Self Operations & Operator Model Location: [Gurgaon] Department: Operations Experience Required: 2-8 years Education: Graduate/Postgraduate from Tier 1 or Tier 2 institutions (e.g., IITs, NITs, IIMs, ISB, XLRI, FMS, MDI, etc.) About the Role: We are looking for a dynamic and results-oriented Program Manager to lead strategic and operational initiatives across our Self Operations and Operator Model verticals. This role requires a strong mix of strategic thinking, program management, analytical ability, and stakeholder collaboration to drive operational efficiency, revenue assurance, and process improvement across the network. Key Responsibilities: Develop and implement strategic plans for the Self Operations Business and Operator Model to align with company objectives. Oversee and streamline the daily operations of both self-managed properties and operator-managed hotels to ensure optimal performance. Own and manage Revenue Assurance Audits across the network, coordinating with vendors and internal stakeholders to drive compliance and accuracy. Take ownership of the P&L of the Revenue Assurance process , identifying opportunities for improvement and strengthening SOPs. Continuously monitor, assess, and optimize operational processes to enhance efficiency and service quality. Collaborate closely with cross-functional teams including technology, revenue, finance, and field operations to drive cohesive execution. Track and analyze key performance indicators (KPIs) and operational metrics , implementing effective churn management strategies for operator retention. Ensure that all operations strictly adhere to OYO's standards, policies, and compliance requirements . Candidate Requirements: Bachelors or Master’s degree from a Tier 1 or Tier 2 institution (e.g., IITs, IIMs, ISB, XLRI, FMS, NITs, etc.) 4–8 years of experience in program management, business operations, consulting , or a related field. Strong analytical skills with proficiency in tools like Excel, SQL, and dashboards (Tableau/Power BI preferred). Demonstrated ability to manage cross-functional programs and lead process improvements. Excellent communication, stakeholder management, and problem-solving abilities. Self-starter with the ability to work in a fast-paced and dynamic environment. Why Join Us? This role offers the opportunity to drive high-impact initiatives in one of the most dynamic verticals of the business. You will work closely with senior leadership and have a direct influence on operational strategy, revenue assurance, and long-term growth. Interested candidates can share their resume and details at adarsh.anand@oyorooms.com

Work Timings: 10:15 am - 7:15 pm Working Days: Monday - Friday (1st and 3rd Saturdays are working; 2nd, 4th & 5th Saturdays are off) Location: Lower Parel, Mumbai (5 minutes from Railway Station) Reports to: Sr. Manager Work Mode: 100% Work from Office Age Criteria: Upto 30 years Why IIDE: IIDE is Asias most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About the Role: As the Growth Marketing Team Lead at Lower Parel, Mumbai , you will play a pivotal role in driving customer engagement and retention through multi-channel marketing strategies. This role involves managing marketing automation tools, crafting compelling campaigns, and collaborating with the team to foster long-term customer relationships. You will help lead retention strategies while working cross-functionally to uphold high standards across all campaigns and initiatives. What You'll Do: Customer Retention Strategy and Execution: Assist in developing and implementing multi-channel retention strategies for engaging customers across various touchpoints. Help create compelling content for cold emails, follow-up emails, and drip campaigns to drive engagement. Marketing Automation and Campaign Management: Support the oversight and optimization of marketing automation tools like MoEngage and WebEngage. Collaborate in designing and executing customer journeys that support long-term retention goals. Team Collaboration: Work closely with the retention marketing team to manage projects and campaigns. Provide input and support to ensure team goals are met. Performance Analysis and Optimization: Analyze the performance of email campaigns, focusing on improving key metrics such as open rates and click-through rates. Assist in providing data-driven insights for continuous improvement of retention strategies. Requirements Who You Are: Must-Have: Experience: Minimum of 2 years in retention/growth marketing, focusing on multi-channel strategy and campaign execution. Technical Skills: Experience with marketing automation tools such as MoEngage, WebEngage, SFMC, or similar platforms. Analytical Skills: Strong understanding of performance analysis with experience in optimizing campaigns for improved open rates, click-through rates, and customer engagement. Communication Skills: Exceptional written and verbal communication skills, especially for crafting engaging content. Team Collaboration: Proven ability to work collaboratively with team members to achieve performance optimization and growth. Data Proficiency: Proficient in Google Sheets, Excel, including functions like VLOOKUP, Pivots, and SUMIFS for data management. Should Have: Strategic Mindset: Ability to assist in designing and implementing comprehensive retention strategies across Email, SMS, and WhatsApp. Customer Journeys: Proficiency in creating customer lifecycle journeys to engage users at various touchpoints. Referral Program Management: Experience in supporting referral programs to increase customer loyalty. Problem-Solving: Ability to provide insights for continuous campaign optimization and address challenges proactively. Nice to Have: Industry Knowledge: Understanding of the latest trends and best practices in retention marketing. Innovation: Ability to suggest innovative ideas to enhance marketing strategies based on previous experiences. Cross-Channel Coordination: Experience in collaborating with other marketing teams. Adaptability: Ability to thrive in fast-paced environments with shifting priorities. If you're a strategic thinker with a passion for retention marketing and teamwork, we encourage you to apply and help enhance our customer engagement and loyalty efforts.

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Nikita Sharma 8882801498

Role & responsibilities Client Relationship Management: Build and maintain long-term relationships with customers, ensuring they achieve their business objectives with Emarson Infotechs solutions. Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to maximize product adoption. Customer Advocacy: Serve as the voice of the customer within Emarson Infotech, gathering feedback and driving continuous improvements. Account Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs and work closely with the sales team to drive business growth. Proactive Support & Issue Resolution: Address customer concerns, troubleshoot issues, and collaborate with internal teams to provide timely solutions. Performance Tracking: Monitor key success metrics such as product usage, customer engagement, and satisfaction scores to ensure a high level of retention. Strategic Consultations: Conduct regular business reviews with clients to align solutions with their evolving needs and digital transformation goals. Preferred candidate profile Bachelors degree in business, IT, or a related field. 2-5 years of experience in customer success, account management, or a related role in the IT/networking industry. Strong understanding of network integration, infrastructure solutions, and enterprise IT environments. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple accounts and projects simultaneously. Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus. Customer-focused mindset with a passion for delivering value.

Job Summary: We are looking for a Subscription Operations Leader to enhance customer retention, optimize service delivery, and drive customer satisfaction in a subscription-based business model. The ideal candidate will develop and implement strategies to improve renewal rates, minimize churn, and maximize customer lifetime value (LTV). Key Responsibilities: Develop and execute customer retention strategies for subscription services. Optimize service workflows and automation to improve renewal rates. Analyze churn data, NPS, and customer feedback to enhance user experience. Collaborate with marketing & sales teams to implement upsell and cross-sell strategies. Requirements: 12+ years in customer service operations, preferably in subscription-based businesses. Expertise in churn management, customer lifecycle, and renewal strategies. Strong analytical skills with experience in data-driven decision-making.

We are hiring service recovery manager profile for leading MNC in Pune for Female only Candidates Expertise in Customer Service, Churn Management, Customer Retention, Data Analysis, Customer Relationship, CSAT & Customer Centric Solution

Role & responsibilities Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s Agency Management and Process adherence - Ensure high productivity of CLCM Agency management B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction Billing related complain reduction Complaints related to billing / No. of unique customer complaining Churn - drives churn through agency manpower Preferred candidate profile Prioritization of deliverables and expectations Ability to influence people at all levels internally and among partner management Planning and execution management Crisis Management and contingency planning Ability to review, analyze and understand trends Relationship Management / Negotiation Skills Overall 7-8 years of experience of which at least 3years in the area of customer service management, and governance and process improvement.

Request you to please share resume-vidhi.miglani@indiamart.com Looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. • Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. • Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. • Build and nurture strong, professional relationships with clients to drive long-term engagement. • Hire, train, and retain team members by formulating development plans and addressing their training needs. • Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. •Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. • Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

Job description: Designation : Manager - Customer Success Location : Bangalore Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for key accounts. Build and nurture strong, long-lasting relationships with clients. Understand client needs and align company services to meet those needs. Service Delivery Oversight: Ensure seamless delivery of services in line with client expectations. Monitor service performance metrics and ensure SLA compliance. Proactively address service issues or concerns. Account Growth & Retention: Identify opportunities for upselling and cross-selling. Collaborate with the sales team to support business development strategies. Develop account plans to drive customer satisfaction and loyalty. Internal Coordination: Work with operations, technical, and product teams to ensure service excellence. Coordinate client feedback with internal teams to drive service improvements. Reporting & Analytics: Provide regular reports on account status, service performance, and client feedback. Analyze trends to anticipate potential issues or opportunities. Skills and Experience: Min 8 years of experience. The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. Proficient in Microsoft Excel. Conflict resolution. Cross-functional team collaboration. Presentation and reporting skills. Have the flexibility and availability to travel (approx. 50% of time) Role & responsibilities Preferred candidate profile

Role Overview We are seeking a passionate, client-focused leader with 5-8 year's relevant experience to head our Customer Success function at Pococare. In this role, you will act as the primary advocate and strategic advisor for our enterprise clients, ensuring they achieve their business objectives through our health-tech platform. This position is pivotal in driving smooth onboarding , high user engagement, and 100% contract renewals by building trusted partnerships with mid- to senior-level client stakeholders. The ideal candidate comes from healthcare or adjacent sectors (insurance, wellness, corporate benefits) and brings enterprise-level account management experience not a background in IT services or call centers. (This is not a call center or helpdesk support role, but rather a strategic, relationship-driven account management position.) We want someone who blends exceptional relationship management skills with strategic thinking to guide our clients success journey, all while inspiring their own team to deliver outstanding service. Key Responsibilities Client Onboarding & Activation: Oversee 100% onboarding of new B2B clients and activation of their employees onto the Pococare platform and emergency readiness program. Ensure a seamless post-sale handover and swift adoption of our services for each enterprise client. Relationship Management: Build and nurture trusted relationships with client stakeholders (HR, benefits managers, senior leadership), maintaining high-touch engagement to drive customer satisfaction, solution adoption, and long-term retention. Keep Pococare “top-of-mind” for users through regular communication (wellness sessions, training webinars, feedback surveys) and by sharing usage insights that demonstrate value. Strategic Account Planning: Develop and execute tailored success plans aligned with each client’s needs and health objectives. Act as the client’s strategic partner , understanding their business challenges and proactively identifying opportunities where our solutions can deliver additional value or growth . Lead Quarterly Business Reviews (QBRs) and strategic meetings to present progress, gather feedback, and align on next steps. Issue Resolution & Advocacy: Serve as the primary point of contact and escalation lead for any client issues. Coordinate cross-functionally with Product, Operations, and Support teams to ensure timely resolution of problems and to advocate for client needs in our product roadmap. De-escalate conflicts and troubleshoot challenges with a calm, solution-oriented approach, maintaining client trust even under pressure. Team Leadership: Lead, mentor, and manage a team of Customer Success Executives. Set clear performance benchmarks (e.g. service level agreements and experience metrics) and coach the team to meet or exceed them. Foster a customer-centric team culture that emphasizes proactivity, continuous improvement, and accountability for client outcomes. Retention & Growth: Own the client relationship end-to-end from onboarding through renewal. Drive 100% renewal of contracts by ensuring clients realize ongoing value and by addressing concerns well before renewal dates. Identify and pursue opportunities for account growth – for example, upselling additional services (ambulance access, virtual doctor consultations) – in alignment with client goals, to maximize customer lifetime value. Every interaction should reinforce our role as a long-term partner in the client’s health and wellness strategy. Desired Qualifications Education & Domain Experience: MBA or relevant advanced degree from a reputable institution (preferred). 5–8+ years of experience in customer success, enterprise account management, or client services – ideally within healthcare, insurance, wellness, or corporate benefits sectors. Prior exposure to health-tech, emergency care, or employee benefit platforms is a strong plus. Enterprise Client Management: Proven track record managing and growing high-value B2B client relationships with multiple stakeholders at senior levels . Experience navigating complex client organizations and delivering results for mid- to large enterprise accounts is essential. Communication & Presentation: Excellent communication skills, both written and verbal. Able to present to and influence C-suite and senior executives with confidence. Capable of translating complex healthcare or technical information into clear business insights for diverse audiences. Strategic & Analytical Mindset: Demonstrated strength in strategic thinking and problem-solving – able to analyze client data or feedback to diagnose issues, identify opportunities, and craft creative solutions. Comfortable using CRM systems, dashboards, and analytics tools to drive decisions. Detail-oriented with the ability to manage multiple enterprise projects without dropping the ball. Leadership & Collaboration: Experience leading teams or mentoring staff in a client-facing context (team leadership experience preferred). Highly collaborative, with the ability to work across internal departments and influence without authority to marshal the right resources for client success. Drive & Accountability: Self-motivated and customer-obsessed , with a strong sense of ownership over client outcomes. High level of integrity, empathy, and a “whatever-it-takes” attitude to meet client needs. Resilience in handling challenges and a proactive approach to preventing issues before they arise. Note: We seek candidates who have thrived in relationship-driven, strategic customer success roles . If your background is primarily in IT support, helpdesk, or call center operations, this position will likely not be the right fit, as success here requires proactive enterprise account management rather than transactional support. Key Soft Skills & Competencies Exceptional Communication & Listening: Ability to convey ideas clearly and actively listen to understand client needs. Strong written communication for executive emails/reports, and confident presentation skills for meetings and business reviews. (Effective communication and active listening are crucial soft skills that enable CSMs to build relationships, identify needs, and provide solutions.) Relationship-Building & Empathy: Talent for building trust-based relationships with a wide range of stakeholders, from day-to-day coordinators to C-level sponsors. Empathetic and customer-centric, always aiming to understand the client’s perspective and foster loyalty through genuine care and credibility. Strategic Problem-Solving: A critical thinker who can evaluate complex issues, anticipate challenges , and strategize long-term solutions. Brings a consultative approach – able to connect the dots between client pain points and our solutions, and craft tailored action plans that deliver tangible business outcomes. Adaptability & Proactivity: Thrives in a fast-paced environment and adapts quickly to changing client needs or industry dynamics. Proactively addresses potential problems before they escalate, and shows initiative in improving processes or suggesting innovations to enhance the client experience. Leadership & Collaboration: Demonstrated ability to lead and inspire a team , as well as work collaboratively across departments. Skilled in managing difficult conversations and conflicts with professionalism, and in negotiating win-win outcomes (for example, during renewal or upsell discussions). A positive, solution-oriented leader who motivates others and models excellent client service behavior. By joining our team as the Lead for Customer Success, you will play a mission-critical role in ensuring our enterprise clients succeed and feel supported every step of the way. If you are an inspiring communicator, a strategic problem-solver, and a relationship builder who is excited to make an impact in healthcare innovation, we encourage you to apply. Together, we will build lasting partnerships and make a meaningful difference in the health and wellness of the communities we serve. About Pococare Pococare is a pioneering health-tech platform focused on medical emergency readiness and rapid response. Our mission is to ensure that no life is compromised due to delayed medical attention. We work with large corporates, insurance providers, and wellness partners to equip employees and their families with on-demand access to emergency medical assistance, ambulance dispatch, and doctor consultations. With technology at our core and empathy in our approach, Pococare blends innovation and human touch to deliver lifesaving services across India. Why Join Pococare At Pococare, you will be part of a purpose-driven organization that is redefining how medical emergencies are handled in India. This role gives you the opportunity to: Drive meaningful impact by helping organizations safeguard their most valuable asset – their people. Work with top leadership in a collaborative, open, and transparent culture. Be part of a fast-growing startup that values agility, innovation, and customer obsession. Learn and grow alongside a passionate, diverse team that believes in taking ownership and making things happen. Influence product, service, and client strategy by working closely with our founders and senior leadership.

Virtual Drive for Retention/ Renewal Executive https://teams.microsoft.com/l/meetup-join/19%3ameeting_OGZjYWM1YWYtNzBkMi00MzJjLTgwMzYtZjNmNmI5NGExMjg4%40thread.v2/0?context=%7b%22Tid%22%3a%220ee9b5f9-52b3-4351-8198-c4804cd66b68%22%2c%22Oid%22%3a%22fa8dfc70-5f94-44b1-9061-c2426236746f%22%7d About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Required Educational Qualification: Any Graduate Desired Experience: 1-3 years Job Objective: Objective of this role is to service paid clients (property owners) in order to resolve their queries, improve credibility, nurture relationships and assist them to find genuine buyers for their properties. The role is also responsible for account retention and renewal. Job Description: Maintaining relationships with existing / paid HNI clients of 99acres.com Assisting the assigned clients in finding genuine buyers for their properties Solving their posting related queries to ensure appropriate usage of advertisement inventory (paid digital campaigns) Managing large amounts of incoming/outbound calls Ensuring internal coordination with different stakeholders and teams including sales, design, product and operations for effective deliveries Achieving process SLAs and MIS report generation Required Skills: Excellent verbal and written communication skills Experience in client relationship role within voice processes Good convincing skills Flexibility with rotational shifts Why Join Us : This is a unique opportunity to work on innovative and disruptive technology driven business solutions, that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast[1]paced environment and are ready to enhance their skills by learning something new. Being a part of Info Edge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

What is BrightChamps ? A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $700 million and providing services in 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals. Our Vision To become a global platform which is synonymous to high quality education around important life skills. We believe that the world is evolving faster than ever and curriculum taught at school may not suffice, thereby creating a gap. We, at BrightChamps, are driven to bridge that gap, laying strong foundations around important life skills, yielding superlative outcomes, at large. Focus Area : K-12 Market : Global (already made a mark in ~30 countries) Life skills : Technology foundation, Financial literacy, Robotics, Effective communication, Crypto etc.. Journey so far: Having started in July 2020, BrightChamps is one of the fastest growing EdTech companies, globally. Our strong PMF, coupled with our remarkable execution, have translated into fast growth. Our growth is also attributed to the academy, conducting more than 0.1 million classes every month and the customer revenue directly funnelling into our growth. Funding: 63 Mn $ Our growth curve gained traction from global marquee investors, including GSV Ventures (USA), Premji Invest (India), Binny Bansal (Flipkart founder), BEENEXT (Singapore). Valued at half a billion, in the past 3 years, we raised funding of 63 million USD from these Tier 1 investors. Acquisitions: Almost 5 years from commencement and we already have made 6 acquisitions. WOOHOO! Education10x, which was our first acquisition, has already scaled more than 10x, in just 6 months, with their expert delivery in courses on financial literacy. Schola, our second prized acquisition, is all set to create an impact across the SEA group. With the most recent acquisitions of Metamorphosis Edu, Vedic Maths, Robo Champs, Edjust, BrightChamps has entered the B2B arena. Metamorphosis Edu partners with schools across India to train students in skills linked to entrepreneurship. The startup also helps its clients come to grips with the National Education Policy (NEP). While Metamorphosis Edu has so far focussed on setting up entrepreneurship cells in schools to teach its courses, as the B2B arm of BrightChamps, it plans to introduce more skill-based learning courses. We have plans to foray into other life skills, with more acquisitions underway, globally. Edtech Startup BrightChamps Marks First Acquisition With Education10x Edtech Startup BrightCHAMPS Acquires Schola For $15 Mn (inc42.com) Edtech startup BrightChamps makes third acquisition, enters B2B arena What is this role about? Key responsibilities and metrics include: The Customer Success Lead will be responsible for the renewals and the referrals of the student. CSL must have the ability to Cross sell/Up sell the product. CSL should aim to engage and preserve the existing customers and cultivate profitable relationships as well. CSL will be required to interact with customers via calls and messages. Documenting the queries of the parents and managing to solve them in time. Managing daily trackers of the student operation team. Maintaining the feedback from the parents and ensuring the proper action is taken in time. CSL should take up the responsibility of managing the Tutor success. What will make you fit for the role Pre-requisites: Excellent communication and interpersonal Skills Eligibility - MBA or equivalent certification in Sales. Excellent skills on MS Office, Documentation, Advanced Excel. Customer Satisfaction Focus: Ability to listen and active problem-solving skills Multi-tasking .Project management: Remarkable detail orientation for making accurate trackers Database management: Quick query response and resolution. Competent time management skills Self-motivated Location : Bangalore Work from office Night Shift

Role & responsibilities We are seeking a proactive Virtual Customer Success Account Manager (vCSAM) to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams. As a vCSAM, you will leverage your technical expertise, business acumen, and industry perspectives to orchestrate post-sales delivery and support of Microsofts products and services in partnership with primary delivery leads, empowering customers to achieve meaningful business outcomes by accelerating value realization and service utilization. If you are tech-savvy with a passion for Cloud and IT Service Management, and enjoy helping strategic enterprise customers maximize their use of Microsoft products, this role is for you. Responsibilities Reactive and Proactive Support Management: Identify trends, dependencies, and failures to provide proactive solutions. Monitor trending incidents to engage in proactive upgrades and address common themes. Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions. Chair weekly meetings with Incident Managers (IM) to identify and implement improvements. Customer Engagement and Training: Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance. Conduct Service Hub customer training sessions. Coordinate Copilot workshops with Customer Success Account Managers (CSAM) and Customer Success Associates (CSA), including use case tracking and follow-up questions. Reporting, Analysis, and Project Management: Prepare escalation summary reports for Customer Success Account Managers (CSAM) and heads of Customer Success Services (CSS). Maintain Power BI reporting by summarizing and providing key insights across all customer engagements. Track and analyze account metrics, including Unified Credit usage and customer satisfaction scores. Participate in various programs to drive the adoption and utilization of Copilot (AI) services Required (Minimum) Qualifications Bachelors degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field and 3+ years/8+ years in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management. OR equivalent experience. Additional (Preferred) Qualifications Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI). Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent. Strong analytical and problem-solving skills with excellent communication and interpersonal skills. Proficiency in Microsoft 365 products, including Excel and Power BI. Preferred candidate profile Candidates should have strong project management and organisational skills. Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves). Target experience levels: 3–5 years for some roles, 8+ years for others. Location: Bangalore (Work-from-home setup) Note: While this is a remote role, the client requires team members to be based in Bangalore, as occasional visits to customer locations may be necessary.

Customer Success & Partnerships for AI Products - 100% Remote Job Were Devi AI a fast-growing US-based company, we built AI agents to automate accounting, sales, and marketing prep for small businesses and accountants. We're looking for a Customer Success & Partnerships Manager to support users, onboard accounting firms, and drive growth via smart outreach. This is a fast-paced, fully remote job role. You must be comfortable working with US/Canadian clients. Working hours will be odd What Youll Do: Chat & email support: fast, clear, human responses. Onboard new users & accounting firms (chat, email, calls). Outreach: follow up with leads and firm partners. Share product feedback and improve help docs. What You Must Have: Excellent written & spoken English. Open to work US/EU timezones. Flexible schedule 1-3 year in SaaS support, sales, onboarding, or partnerships. Either. Business degree or relevant experience Basic understanding of AI tools. Comfortable using chat tools, CRM, and AI platforms. Application Requirement – Video responses only Record a short video answering 4 questions in ONE continuous Video, send via WhatsApp. 1. Describe a time when multiple customers were upset with you simultaneously. How did you handle it internally and externally? 2. A customer says 'Your AI product is ruining my business.' Record your immediate response. 3. What gets you genuinely excited about helping someone solve a problem? Give us a specific recent example. 4. Explain our AI product Bookeeping.ai core value in 30 seconds to an accountant using QuickBooks Send via Whatsapp on +1 773 828 4411

Job Description: We're hiring a Customer Relationship Executive to handle client orders, track shipments, manage feedback, and monitor payment follow-ups. Youll play a key role in maintaining long-term customer satisfaction and operational excellence. Key Responsibilities: - Handle customer/distributor communication - Receive & track sales orders - Ensure timely dispatch and delivery - Follow up on pending payments - Conduct customer surveys - Follow up with inactive customers - Monitor and report customer behavior and satisfaction Requirements: - Minimum 5 year’s experience in customer support/sales admin - Bachelor's degree preferred - Strong MS Office and CRM skills - Excellent communication & problem-solving skills - Highly organized and disciplined - Only apply if you can relocate to Greater Noida West Perks: - Competitive salary - Friendly and growth-oriented team - Professional development opportunities and Growth in the international group Female candidates are highly encouraged to apply

Please share your updated resume on priyanshi.kaushik@indiamart.com or you can whatsapp at 90343 22628 Were looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making. Recruiter Name- Priyanshi Kaushik Email- priyanshi.kaushik@indiamart.com

Plan, execute, and optimize acquisition campaigns across channels (paid social, search, influencer, affiliates, partnerships). Develop and execute customer retention strategies to increase repeat purchase rate, LTV, and loyalty. Monitor churn rates and implement strategies to reduce attrition via personalization, loyalty programs, and timely re-engagement campaigns. Build and own the CRM strategy including email, SMS, push notifications, and in-app messaging to nurture and retain customers. Collaborate cross-functionally with product, tech, and operations to unlock new growth levers Create detailed customer segments based on behavior, demographics, purchase history, and engagement. Align growth initiatives with overall brand positioning and strategy .

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data management activities. Coordinate with internal teams to resolve customer issues and escalations. Requirements: Proven experience in external and internal customer service. Proficiency in MS Office and strong data management skills. Ability to communicate fluently in English, Hindi, and Marathi. Must be a local resident of Pune. Must own a two-wheeler. 2 – 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.