JOB Title: Customer Success Manager - SuvarnaSetu Job Type: Full Time Reporting to: Director - Sales & Marketing CTC Package: 6 - 7 LPA Job Descriptions: Dsoft is hiring the Customer Success Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers business through personalized promotion strategies in app. The Customer Success Manager (CSM) plays a pivotal role in ensuring the successful use of "SuvarnaSetu Business App" by clients who have subscribed to the same and their retention. The primary objective is to drive customer satisfaction, engagement, and usage of the app, ultimately contributing to customer retention and business growth. This role requires a proactive and customer-centric individual who can drive customer success through effective communication, relationship-building, and a deep understanding of the SuvarnaSetu Business App's value proposition. Adaptability, problem-solving skills, and a passion for customers delight are key attributes for success in this role. Job Responsibilities: Product Training: Provide in-depth training sessions to the clients and their staff, showcasing the key features and functionalities of the app. Develop and maintain comprehensive training materials, documentation, and resources. Account Management: Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique requirements. Regularly check in with clients to assess their satisfaction, address concerns, and identify opportunities for improvement. Usage Optimization: Analyze clients usage patterns and proactively suggest ways to optimize their utilization of the SuvarnaSetu Business App. Provide recommendations on additional features or upgrades based on customer needs. Customer Communication: Communicate product updates, new features, and best practices to clients & their staff on a regular basis. Share success stories and case studies to showcase the value of the app and its impact on businesses. Issue Resolution: Act as a liaison between clients and the technical support team, ensuring timely resolution of any issues or concerns. Escalate and prioritize critical clients issues, collaborating with cross-functional teams for swift resolutions. Customer Feedback: Gather clients feedback on their experiences with the SuvarnaSetu Business App. Use feedback to identify areas for improvement and share recommendation to the management and internal teams to implement necessary changes. Renewal Management: Monitor subscription renewals and proactively engage with clients prior to renewal dates. Present the value proposition and benefits of renewing the subscription to secure customer loyalty. Clients’ Advocacy: Identify satisfied customers who can act as advocates for the SuvarnaSetu Business App. Encourage customers to participate in case studies, testimonials, and referral programs to motivate other clients. Regular Reports and Analysis: Establish and track key performance indicators (KPIs) related to clients satisfaction, app usage, and renewal rates. Provide regular reports and insights to management on clients success metrics. Required Skill Sets: Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Familiarity with CRM tools and customer success platforms. Ability to understand client needs and provide effective solutions to create win-win situations. Education: Master OR Bachelor's degree in Business, Marketing, or a related field. Experience: 4 to 5 years proven experience in customer success or account management roles. Add on advantage to the candidate having experience of Jewelry OR Diamond retail/wholesale/manufacturer industry. Location: Based out of Ahmedabad. Willing to travel at Clients’ Site. Company Culture: Our Team comprises motivated individuals that help each other do remarkable things everyday. We face challenges together and we win together. And just like other humans, we make mistakes but we learn from them quickly.

Job Title: Business Head SuvarnaSetu Location: Ahmedabad (Must be willing to travel PAN India) Type: Full Time | Reports to: GM Sales & Marketing CTC: Industry Best + Performance - Based Incentives About ORNATE: ORNATE is a trusted name in the jewellery retail tech space for over 35 years. From powering 5000+ jewellery stores with ERP and accounting solutions to launching cutting-edge digital platforms, ORNATE continues to lead the transformation of traditional retail. Our latest innovation, SuvarnaSetu, offers a unified digital commerce platform exclusively for family corporate jewellers combining a white-label mobile app, an e-commerce website, and WhatsApp commerce. The platform enables jewellers to acquire new customers and retain existing ones with data-driven tools for engagement, gifting, gold SIPs, rate booking, and loyalty. With 200+ jewellers onboard and 100+ Cr in customer-driven activity, we are ready to scale. If youre a growth-oriented leader, join us to make SuvarnaSetu the default platform for digital jewellery commerce. Role Summary: As Business Head SuvarnaSetu, you will take charge of both sales acceleration and client success, driving deep market penetration and adoption. This role is ideal for someone who understands retail business mindset, believes in digital enablement, and can lead with both numbers and empathy. Key Responsibilities: Sales & Growth: Own and execute the GTM strategy to onboard 1000+ jewellers in 24 months. Identify and convert family jewellers across India via direct sales, referrals, and channel networks. Conduct product demos, close deals, and ensure active platform usage. Track performance through CRM, define KPIs, and optimize sales funnels. Customer Success: Drive platform adoption post-onboarding especially app usage, rate booking, gold SIPs, and loyalty programs. Resolve escalations and work with product/tech teams for market-driven improvements. Maintain long-term relationships and ensure contract renewals. Leadership & Brand Representation: Build and manage a team of field executives and coordinators. Represent ORNATE & SuvarnaSetu at trade expos, GJC events, and regional jewellery associations. Coordinate with content/marketing teams for campaigns targeting retail jewellers. Desired Profile: 7–10 years in B2B sales, retail tech, or SaaS; exposure to jewellery ecosystem is a strong plus. Proven experience in building and managing high-performing teams. Excellent communication in English, Hindi, and Gujarati. Digitally fluent: CRM, dashboards, mobile tech, business intelligence. Based in Ahmedabad with willingness to travel regularly. Why Join ORNATE? A front-running brand with 35+ years of market credibility. Proven product with strong traction and exponential growth potential. High-impact leadership role with strategic visibility and freedom to execute. Learn More: Product Website details: https://suvarnasetu.com/ Company Website details: https://www.ornatesoftware.com/ Suvarna Setu Business App link for reference: https://suvarnasetu.com/appref/A325/JEWL https://suvarnasetu.com/appref/PS79/JEWL https://suvarnasetu.com/appref/SXQY/JEWL

Job Title: Business Analyst Location: Ahmedabad / Rajkot Department: IT Development Experience: 3 - 5 Years CTC Range: As Per Company About the Role: We are looking for a proactive and analytical Business Analyst to join our IT department who can seamlessly bridge the gap between management, clients, and the development team. The ideal candidate should be capable of understanding requirements even from one-line briefs and converting them into detailed Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs). This role demands strong market research skills and hands-on experience with wireframing and mock-up tools like Figma, to ensure visual clarity and precise communication with the development team. Key Responsibilities: Interact with management, internal teams, and clients to gather and interpret development requirements, even if minimally stated. Conduct market and competitor analysis to explore better or more optimized solutions. Prepare comprehensive BRDs and FRDs to outline business logic, workflows, user stories, and acceptance criteria. Create clear and intuitive mock-ups, wireframes, and UI/UX flow diagrams using tools like Figma, Balsamiq, or Adobe XD etc.. Collaborate closely with the design and development teams to ensure complete understanding of the requirements. Coordinate with QA teams to ensure delivered features meet documented requirements. Participate in sprint planning and support Agile/Scrum processes as a bridge between business and technical teams. Maintain version control and change management of requirement documents. Identify gaps or ambiguities in requirements and proactively seek clarifications. Key Skills & Tools: Requirement gathering & analysis BRD & FRD documentation Market/competitor analysis Figma (mandatory), Balsamiq, Adobe XD etc. Flowchart & mock-up designing Strong communication and documentation skills Familiarity with Agile/Scrum methodologies Critical thinking and problem-solving mindset Qualifications: Bachelors or Masters degree in IT, Computer Science, Business Administration, or related fields. 3 - 5 years of proven experience as a Business Analyst in a tech-driven environment. Strong command over translating vague ideas into detailed development-ready documentation. Why Work With Us? Work on cutting-edge products in a niche vertical with national impact. Join a culture that values collaboration, ownership, and continuous learning. Contribute to purpose-driven digital transformation in the retail sector. Product Website details: https://suvarnasetu.com/ Company Website details: https://www.ornatesoftware.com/