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Customer Retention Manager

Customer Retention Manager

Netcore Cloud

3 - 7 years

7 - 12 Lacs

pune bengaluru

Posted:1 week ago| Platform:

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Skills Required

cpaas customer retention churn management ticketing management customer support retention strategies dns management net promoter score html customer focus

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Retention Manager

Pune / Bangalore (Work From Office)

Are you someone who thrives on taking ownership, solving complex customer challenges, and turning every interaction into a lasting relationship?

Netcore Cloud

About Netcore Cloud

global leader in AI-powered marketing technology and customer engagement platforms

1997

customer obsession

What You’ll Do

Build enduring relationships with customers by resolving issues, driving advocacy, and ensuring top-tier satisfaction (NPS/CSAT).
Retain and grow existing business by identifying new value opportunities and preventing churn.
Conduct regular business reviews and partner closely with customers to co-create success strategies.
Collaborate with cross-functional teams (Tech, Product, Support, CS) to resolve pain points and ensure seamless platform use.
Educate and empower users with training, platform walkthroughs, and feature adoption sessions.
Analyze feedback, spot trends, and suggest product/process improvements to enhance experience.
Proactively monitor service levels, manage escalations, and ensure adherence to SLAs and TATs.

What You’ll Bring

Graduate degree from a recognized university; a background in IT/Engineering preferred.
3–7 years of experience in customer success, retention, or technical support in a SaaS or tech-driven environment.
Excellent communication, listening, and analytical thinking skills.
Working knowledge of DNS, HTML, CSS, REST API, JIRA, Zendesk/Freshdesk, and basic Linux troubleshooting.
Strong hands-on experience in Excel/PowerPoint for reporting and presentations.
Ability to stay calm under pressure, handle escalations efficiently, and adapt to flexible shifts.

Why Join Netcore Cloud?

Be part of a
homegrown global SaaS success story
built on innovation and customer-first values.
Work at the intersection of
AI, MarTech, and product-led growth
— shaping the future of digital engagement.
Collaborate with teams across India, SEA, MEA, and the US — solving problems that touch millions of users daily.
Learn continuously through mentorship, experimentation, and exposure to global brands and CX leaders.
Thrive in an
open, entrepreneurial culture
that celebrates ownership, creativity, and impact.

What’s In It For You

Fast-paced learning and unparalleled growth opportunities.
Platform to work with global clients and top C-suite professionals (CMOs, CPOs, founders).
Opportunity to upskill in AI-driven tools, analytics, and customer success practices.
A culture that rewards initiative, curiosity, and customer obsession.

If you’re ready to make a measurable impact, influence customer success globally, and grow with one of India’s most admired SaaS companies — we’d love to meet you.
Let’s build the future of customer engagement together!

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Customer Retention Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Customer Retention Manager

Pune / Bangalore (Work From Office)

Netcore Cloud

About Netcore Cloud

global leader in AI-powered marketing technology and customer engagement platforms

1997

customer obsession

What You’ll Do

What You’ll Bring

Why Join Netcore Cloud?

homegrown global SaaS success story

AI, MarTech, and product-led growth

open, entrepreneurial culture

What’s In It For You

More Jobs at Netcore Cloud