Customer Retention Manager

Job Location: Solitaire Corporate Park, Andheri, Mumbai

Work Model: Work from Office (Monday to Friday)

Shift Timings: US Shift 6:00 PM to 3:00 AM IST

Weekends Off: Saturday & Sunday

Role Overview

We're looking for a driven and entrepreneurial Account Manager to grow our presence in the US marketour largest and fastest-scaling region. This role is core to Drip's revenue engine and focuses on growing our existing client base, driving new acquisitions, and building long-term client relationships with key SME stakeholders. You'll thrive in a fast-paced, high-growth environment where your ability to engage multiple stakeholders, think strategically, and execute tactically will directly impact Drip's bottom line.

What You'll Be Doing

Build and nurture relationships with CXO-level stakeholders (CEO/CFO) across SME clients.

Grow wallet share from existing customers and deliver a measurable % of revenue growth month-on-month.

Lead revenue origination efforts through both upsell opportunities and new client acquisition.

Serve as the key point of contact for multiple client accounts across their lifecycle.

Identify and implement innovative deal structures to stay ahead of the competition.

Address complex customer queries related to Trade Finance and Drip's product offerings.

Achieve and exceed annual origination and revenue targets from assigned accounts.

Work closely with internal stakeholders across sales, credit, operations, and product teams to drive seamless client experience.

Maintain a zero-dropout approach by deeply understanding client needs and building trust-based relationships.