Customer Retention Manager

As a Customer Retention Manager at Powerlook Apparels, your primary focus will be on developing and implementing strategies to retain and engage existing customers. You will play a crucial role in analyzing customer feedback and data, monitoring competitor activities, and designing targeted marketing campaigns to enhance customer loyalty and satisfaction. Key Responsibilities: - Develop and implement strategies to retain and engage existing customers. - Monitor and evaluate competitor retention strategies and market trends. - Analyze customer data and feedback to identify pain points, opportunities, and actionable insights. - Prepare and present reports on key customer success metrics, retention performance, and campaign effectiveness. - Collaborate with marketing and sales teams to design and execute customer-centric campaigns. - Create segmented communication strategies to enhance personalized customer experiences. - Work closely with the CRM and analytics teams to drive loyalty program success. - Recommend improvements to customer service processes based on feedback and data insights. - Track performance of retention initiatives and optimize campaigns accordingly. Requirements: - Proven experience in customer retention, CRM, or a related marketing role. - Strong analytical skills with proficiency in data interpretation and tools like Excel, Google Analytics, or similar platforms. - Excellent communication and interpersonal skills. - Creative thinking and ability to design impactful campaigns. - Familiarity with the fashion or apparel industry is a plus. - Bachelor's degree in Marketing, Business Administration, or a related field. Powerlook Apparels is a dynamic fashion brand dedicated to delivering top-notch style and quality to customers. Join us in our mission to build lasting relationships with every customer we serve.,