Role & responsibilities Claims Processing & Customer Service Process reimbursement claims within defined timelines and quality standards. Maintain TAT for fresh and deficient claims. Manage claims end-to-end, handling client queries via email/phone. Collect and verify claim information against policy coverage. Issue forms, manage correspondence, and update records. Coordinate with staff/third parties to finalize claim outcomes and compensation. Escalate complex claims to senior members. Ensure adherence to best practices and fair treatment of customers. Resolve complaints and guide clients through claim procedures. Collaborate with internal teams and customer care for faster settlements and improved customer experience. Freshers can also apply.
Role & responsibilities: Drive Business Growth & Performance - Achieve gross written premium targets across RBO branches while maintaining loss ratios, driving renewal retention, conducting regular activation campaigns, and ensuring focus product performance meets commitments. Monitor Branch & SP Activation - Ensure consistent business activation at SBI bank branches and SP levels through regular campaigns, tracking activation parameters, and meeting minimum business commitments across the territory. Conduct Performance Reviews & Assessments - Lead periodic meetings with RBO teams and corporate clients to review business numbers, address performance concerns, assess risks, and maintain average adherence scores across branches. Manage Stakeholder Relationships - Build and maintain strong relationships with key banca partners, provide product training and selling techniques, and collaborate to drive volume growth and business objectives. Develop SP Network & Focus Products - Identify and motivate candidates for the SP program, ensure SP activation, and drive gross written premium from focus and newly launched products across the region. Location : Kolkata, Durgapur, Siliguri, Berhampore, Kharagpur, Sri Vijaya Puram
This is for Apprenticeship Trainee for the following branch locations: Dibrugarh (TINSUKIA), Jorhat (KATAKIPUKHURI), Dibrugarh (LEPETKATA), Dibrugarh (TANGLA), Guwahati (LUMDING), Dibrugarh (ITANAGAR), Silchar (ACB NARSINGPUR), Imphal (THOUBAL BRANCH), Kolkata (BALLYGUNGE), Siliguri (RANINAGAR), Kolkata (LILUAH(HOWRAH)), Kharagpur (MOHANPUR), Kharagpur (Contai), Sri Vijaya Puram (RAKSHAVIHAR), Durgapur (DURGAPUR STATION ROAD), Kolkata (RAMRAJATALA), Kolkata (JANAI), Siliguri (FALAKATA), Kharagpur (KHARAGPUR RAILWAY STATION), Kolkata (AMTALA), Kolkata (MANICKTALA (CALCUTTA)), Siliguri (KARNOJORA), Durgapur (BURDWAN)
Role & responsibilities: Sales Target Management & Performance Monitoring - Define monthly dealership targets, monitor business performance metrics, and ensure consistent activation levels to drive gross written premium growth across the motor sales channel. Renewal & Retention Management - Provide timely renewal data to channel partners, focus on conversion of renewal and rollover business, and maintain retention rates at desired levels to maximize customer lifetime value. Risk & Profitability Management - Analyze and discuss loss ratio performance with dealers to identify and avoid non-profitable business segments, ensuring sustainable portfolio quality. Partner Relationship Development - Build and nurture long-term relationships with dealerships, OEMs, and brokers through regular engagement, workshop and showroom visits, and proactive feedback collection to ensure high partner retention. Service Excellence & Issue Resolution - Identify and resolve dealership pain points including VB clearing processes, claim turnaround time, and portal access issues to improve audit scores and overall partner satisfaction. Location - Kolkata
Role & responsibilities: 1. Agency Recruitment & Development Identify, recruit, and onboard new insurance agents; provide ongoing support and mentoring to enhance productivity and retention. 2. Sales Planning & Execution Drive general insurance sales through the agency network by setting targets, monitoring performance, and implementing effective sales strategies. 3. Training & Capability Building Conduct regular training programs to improve agents product knowledge, selling skills, and compliance awareness, ensuring alignment with company standards. 4. Compliance & Reporting Ensure adherence to regulatory norms and internal policies, maintaining accurate records and timely reporting of business performance and agent activities. Location: Kolkata, Siliguri, Durgapur, Silchar, Agartala, Guwahati, Imphal
Key Responsibilities - Facility & Administrative Management Supervise day-to-day facility operations including canteen, housekeeping, and general administrative activities. Ensure cleanliness, hygiene, and safety standards across all premises. Maintain records and reports using MS Excel and other tools. Technical & Infrastructure Oversight Manage Building Management System (BMS) for monitoring and controlling facility operations. Oversee maintenance and servicing of HVAC systems, UPS, generators, and fire-fighting equipment . Ensure preventive and corrective maintenance schedules are adhered to. Vendor & Contract Management Handle vendor management including onboarding, performance monitoring, and compliance. Process vendor bills and ensure timely payments. Negotiate and manage Annual Maintenance Contracts (AMC) and service agreements. Supervise contract staff and ensure adherence to company policies and standards. Budgeting & Cost Control Prepare and monitor facility budgets. Track expenses, optimize resource utilization, and ensure cost-effective operations. Provide periodic reports to management on facility performance and expenditure. Qualifications & Skills Bachelors degree in Facility Management, Engineering, Business Administration, or related field. 5+ years of experience in facility management or a similar role. Strong knowledge of HVAC, UPS, generators, fire-fighting systems, and BMS . Proficiency in MS Excel and other office tools for reporting and analysis. Excellent organizational, communication, and leadership skills. Ability to manage multiple vendors and contract staff effectively. Strong budgeting and financial management capabilities. Kindly share your resume at rashmika.manjrekar@sbigeneral.in
Role & responsibilities -Develop a medical provider network by strategically negotiating contract constraints. - Leveraging insurance contracts with quality healthcare providers for optimal financial results. - Development policy guidelines for the empanelment of Hospitals and healthcare providers - Negotiation and empanelment of different types of providers. - Reach out to health delivery systems and evaluate their services based on company mandated criteria. - Ensure compliance with contract guidelines, preparing financial projections, overseeing insurance claims for accuracy. - Customizing fee schedules, attending provider review meetings, and reporting to leadership. - Investigate, evaluate, and post applying technical knowledge, monitor the performance of all the providers. - Resolve complex negotiations and terms with the network providers and get the best deal for the organization. - Collaborate with internal teams and other intermediaries to ensure faster claim settlement, ensuring good customer experience - Communicate with the customer care team for timely resolution of customer queries driving customer satisfaction. 2-3 Years Work experience in the provider department of a Third-Party Administrator (TPA), inhouse setup of any general / standalone health insurance company Work experience in any hospital insurance department can also be considered with adequate knowledge of hospital tariff making process. Strong communication and negotiation skills. Good contacts with hospitals in the allocated geographical area. Willing to travel extensively in the allocated geographical area Kindly share your resume at rashmika.manjrekar@sbigeneral.in