Position Overview: The Customer Retention Manager will be responsible for developing and executing strategies aimed at improving customer loyalty, retention, and lifetime value. The ideal candidate will work closely with marketing, sales, and customer support teams to create and optimize retention programs that engage customers and drive long-term brand loyalty. Key Responsibilities: Customer Retention Strategy Development: Develop and execute data-driven customer retention strategies to reduce churn and increase customer lifetime value. Analyze customer behavior, identify key retention metrics, and use insights to refine strategies. Create personalized retention campaigns to keep customers engaged and encourage repeat purchases or continued usage of services. Campaign Management: Design, implement, and optimize retention-focused marketing campaigns (email, SMS, in-app, social media, etc.). Segment customers based on behavior, demographics, and lifecycle stages to deliver targeted retention efforts. Monitor campaign performance and make necessary adjustments to improve outcomes. Customer Segmentation & Personalization: Develop customer personas and segment the customer base to ensure tailored communication and offers. Leverage CRM tools and customer data to deliver personalized content and offers. Collaboration with Cross-Functional Teams: Work with product, sales, and customer support teams to understand customer pain points and identify opportunities to enhance the customer experience. Collaborate with the analytics team to track, measure, and report on retention metrics and KPIs. Churn Analysis & Improvement: Identify patterns and reasons for customer churn and propose corrective actions. Work on initiatives to win back lapsed or lost customers through targeted re-engagement strategies. Customer Feedback & Insights: Gather and analyze customer feedback through surveys, reviews, and direct interactions to understand satisfaction and areas for improvement. Use feedback to continuously improve retention strategies and customer touchpoints. Loyalty Programs: Design and manage customer loyalty programs or initiatives that encourage long-term engagement and rewards. Track the effectiveness of loyalty programs and suggest improvements based on customer behavior and feedback. Reporting & Analytics: Track, analyze, and report on key retention metrics such as churn rates, customer lifetime value, and engagement levels. Present retention performance insights to senior management, highlighting successes, challenges, and opportunities for improvement. Qualifications: Education: Bachelor’s degree in Marketing, Business, or a related field (Master’s degree a plus). Experience: Minimum of 3-5 years of experience in customer retention, loyalty, or CRM-focused roles, ideally in marketing. Strong understanding of customer retention metrics and KPIs. Experience in email marketing, social media, or customer engagement platforms (e.g., Klaviyo, Mailchimp, Salesforce, HubSpot). Hands-on experience with analytics tools such as Google Analytics, SQL, or similar platforms. Skills: Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Project management skills and ability to manage multiple tasks simultaneously. A creative, customer-centric mindset with the ability to design personalized marketing strategies. Knowledge of customer behavior analysis and segmentation. Desirable Attributes: Ability to work independently and in a collaborative, fast-paced environment. Results-driven with a focus on improving customer loyalty and retention. Experience in eCommerce, SaaS, or subscription-based businesses is a plus. Familiarity with A/B testing and optimization techniques for retention campaigns. Show more Show less

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Support Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills . A positive, customer-friendly attitude and confidence in handling phone conversations. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Application Question(s): Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)? What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000. Can you talk in English? If yes, then only apply. How many years of experience do you have in customer support(Voice process)?

Location: Shalimar Bagh, Delhi Job Type: On-site Stipend: ₹14,000 – ₹15,000 per month Job Description: We are looking for an active and detail-oriented Male Computer Operator to join our team at our Shalimar Bagh office. The ideal candidate should be proficient in basic computer operations and possess good typing speed. Key Responsibilities: Perform data entry tasks with accuracy and speed Work on MS Excel for updating and maintaining data Use keyboard shortcuts efficiently for productivity Assist with basic administrative and computer-based tasks Requirements: Basic knowledge of MS Excel (formulas, shortcuts, formatting) Good typing speed (minimum 35-40 WPM preferred) Familiarity with common computer shortcuts and tools Quick learner and proactive in completing tasks Only male candidates will be considered for this role Job Type: Full-time Pay: ₹14,000.00 - ₹15,000.00 per month Application Question(s): What's your Current Salary? How many experiences do you have as an Computer Operator? Are you Comfortable with Shalimar Bagh Location? (Wazirpur) Work Location: In person

1. Assist in creating textile designs for prints, weaves, knits, and surface embellishments. 2. Research trends, colors, and materials to contribute to seasonal design directions. 3. Develop mood boards, color palettes, and fabric samples. Stipend:- 5,000 per month (fixed) Duration:- 2 months Do attach portfolio as well. Show more Show less

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relationship Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills in [English/Hindi/Regional language – customize as required]. A positive, customer-friendly attitude and confidence in handling phone conversations. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Application Question(s): Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)? What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000. How many years of customer relationship management experience do you have? Can you talk in English fluently? If yes, then only apply.

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relationship Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills in [English/Hindi/Regional language – customize as required]. A positive, customer-friendly attitude and confidence in handling phone conversations. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Application Question(s): Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)? What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000. How many years of customer relationship management experience do you have? Can you talk in English fluently? If yes, then only apply.

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relationship Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills in [English/Hindi/Regional language – customize as required]. A positive, customer-friendly attitude and confidence in handling phone conversations. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Application Question(s): Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)? What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000. How many years of customer relationship management experience do you have? Can you talk in English fluently? If yes, then only apply.

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relationship Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills in [English/Hindi/Regional language – customize as required]. A positive, customer-friendly attitude and confidence in handling phone conversations. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Application Question(s): Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)? What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000. How many years of customer relationship management experience do you have? Can you talk in English fluently? If yes, then only apply.

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relationship Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills in [English/Hindi/Regional language – customize as required]. A positive, customer-friendly attitude and confidence in handling phone conversations. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Show more Show less

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relationship Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills in [English/Hindi/Regional language – customize as required]. A positive, customer-friendly attitude and confidence in handling phone conversations. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Application Question(s): Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)? What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000. Can you talk in English fluently? If yes, then only apply. How many years of experience you have in sales?

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relationship Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills in [English/Hindi/Regional language – customize as required]. A positive, customer-friendly attitude and confidence in handling phone conversations. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Application Question(s): Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)? What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000. Can you talk in English fluently? If yes, then only apply. How many years of experience you have in sales?

Job description The Loom (www.theloom.in) is for looking for Looking for a driven and pro-active production merchandiser to join a fast-paced team within a successful fashion business, who is responsible to run an order smoothly - from material requirement sheet preparation to handing over shipment to buyer. Responsibilities – Creation of BOM for order Pos. Placing orders for fabrics, trims, and accessories. Sourcing new vendors to get best prices. Follow up with supplier, dyers, embroiders etc. Creation of TNA for follow up to arrange complete material to be handed over to Senior Production Manager. TNA follow up with Senior Production Manager to ensure timely completion of PO as per due date. Must be fully technically aware of Garment making & fabric. Should know working based on a Time and Action Plan, Costing etc. Should be able to handle Kaarigars and helpers himself to handle a small unit of 30machines (Bigger unit is handled by senior production manager) Should have good network to buy fabrics, trims and accessories etc. Requirements Fashion Graduate/Diploma Holder with minimum work experience of 5 years. Should have practical knowledge of garments. Basic Computer knowledge with Excel experience. Should have thorough understanding of Silhouettes, styles, fabrics etc. We are looking for a dynamic, team oriented professional having strong analytical skillset. Candidate should be hardworking, ready to multitask, self-motivated. Independent, Self-Driven and Self Motivated Budget upto 35k Show more Show less

The Loom (www.theloom.in) is for looking for Looking for a driven and pro-active production merchandiser to join a fast-paced team within a successful fashion business, who is responsible to run an order smoothly - from material requirement sheet preparation to handing over shipment to buyer. Responsibilities – Creation of BOM for order Pos. Placing orders for fabrics, trims, and accessories. Sourcing new vendors to get best prices. Follow up with supplier, dyers, embroiders etc. Creation of TNA for follow up to arrange complete material to be handed over to Senior Production Manager. TNA follow up with Senior Production Manager to ensure timely completion of PO as per due date. Must be fully technically aware of Garment making & fabric. Should know working based on a Time and Action Plan, Costing etc. Should be able to handle Kaarigars and helpers himself to handle a small unit of 30machines (Bigger unit is handled by senior production manager) Should have good network to buy fabrics, trims and accessories etc. Requirements Fashion Graduate/Diploma Holder with minimum work experience of 5 years. Should have practical knowledge of garments. Basic Computer knowledge with Excel experience. Should have thorough understanding of Silhouettes, styles, fabrics etc. We are looking for a dynamic, team oriented professional having strong analytical skillset. Candidate should be hardworking, ready to multitask, self-motivated. Independent, Self-Driven and Self Motivated

Job description The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Responsibilities Collaborate with the team to ensure consistency of designs across various media outlets Create compelling and effective logos, designs, print and digital media Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends Qualifications Bachelor's degree in Graphic Design or related field 1-2 years of experience in graphic design Proficient in Adobe Creative Suite Strong communication, conceptual thinking, typography skills and design skills Portfolio of work Industry Apparel & Fashion Employment Type Full-time

Job description The Loom (www.theloom.in) is for looking for Looking for a driven and pro-active production merchandiser to join a fast-paced team within a successful fashion business, who is responsible to run an order smoothly - from material requirement sheet preparation to handing over shipment to buyer. Responsibilities – Creation of BOM for order Pos. Placing orders for fabrics, trims, and accessories. Sourcing new vendors to get best prices. Follow up with supplier, dyers, embroiders etc. Creation of TNA for follow up to arrange complete material to be handed over to Senior Production Manager. TNA follow up with Senior Production Manager to ensure timely completion of PO as per due date. Must be fully technically aware of Garment making & fabric. Should know working based on a Time and Action Plan, Costing etc. Should be able to handle Kaarigars and helpers himself to handle a small unit of 30machines (Bigger unit is handled by senior production manager) Should have good network to buy fabrics, trims and accessories etc. Requirements Fashion Graduate/Diploma Holder with minimum work experience of 5 years. Should have practical knowledge of garments. Basic Computer knowledge with Excel experience. Should have thorough understanding of Silhouettes, styles, fabrics etc. We are looking for a dynamic, team oriented professional having strong analytical skillset. Candidate should be hardworking, ready to multitask, self-motivated. Independent, Self-Driven and Self Motivated

The Loom is seeking an E-Commerce Merchandiser to join our growing team. This is an exciting opportunity to be a part of a well-established business that is constantly expanding our categories and product lines. The E-Commerce Merchandising Assistant will assist in the administrative, product, and technical tasks pertaining to new and existing items. They will be responsible for the following: Responsibilities – ∙Partners with cross-functional teams to manage product launch schedule and item setup. ∙Oversees the brand line sheets of detailed product information for all items online. ∙Solving vendor queries through mails and calls, WhatsApp. ∙Maintaining communication with all the teams to ensure a smooth process for the launch of each brand. Minimum experience required 2 years

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relationship Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills in [English/Hindi/Regional language – customize as required]. A positive, customer-friendly attitude and confidence in handling phone conversations. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Application Question(s): Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)? Can you talk in English fluently? If yes, then only apply. How many years of experience you have in sales? What is your last in-hand monthly salary? Work Location: In person

Location: Shalimar Bagh, Delhi Job Type: On-site Stipend: ₹14,000 – ₹15,000 per month Job Description: We are looking for an active and detail-oriented Male Computer Operator to join our team at our Shalimar Bagh office. The ideal candidate should be proficient in basic computer operations and possess good typing speed. Key Responsibilities: Perform data entry tasks with accuracy and speed Work on MS Excel for updating and maintaining data Use keyboard shortcuts efficiently for productivity Assist with basic administrative and computer-based tasks Requirements: Basic knowledge of MS Excel (formulas, shortcuts, formatting) Good typing speed (minimum 35-40 WPM preferred) Familiarity with common computer shortcuts and tools Quick learner and proactive in completing tasks Only male candidates will be considered for this role Job Type: Full-time Pay: ₹14,000.00 - ₹15,000.00 per month Application Question(s): What's your Current Salary? How many experiences do you have as an Computer Operator? Are you Comfortable with Shalimar Bagh Location? (Wazirpur) Work Location: In person

The Loom is seeking an E-Commerce Merchandiser to join our growing team. This is an exciting opportunity to be a part of a well-established business that is constantly expanding our categories and product lines. The E-Commerce Merchandising Assistant will assist in the administrative, product, and technical tasks pertaining to new and existing items. They will be responsible for the following: Responsibilities – ∙Partners with cross-functional teams to manage product launch schedule and item setup. ∙Oversees the brand line sheets of detailed product information for all items online. ∙Solving vendor queries through mails and calls, WhatsApp. ∙Maintaining communication with all the teams to ensure a smooth process for the launch of each brand. Minimum experience required 2 years

Job Summary: We are looking for a dynamic and customer-focused individual to join our team as a Customer Relationship Executive . The primary responsibility of this role is to call existing and potential customers to inform them about our latest collection launches, exclusive offers, and promotions . This role requires excellent communication skills and a friendly, persuasive attitude. Key Responsibilities: Make outbound calls to customers to inform them about new collections and ongoing offers. Build and maintain strong relationships with customers to encourage repeat business. Update customer records and ensure accurate contact details. Handle customer queries related to promotions and collections with professionalism. Provide feedback from customers to the marketing and sales teams. Maintain call logs and daily performance reports. Requirements: Excellent verbal communication skills in [English/Hindi/Regional language – customize as required]. A positive, customer-friendly attitude and confidence in handling phone conversations. This job can be Search as chat Process ,Chat support Non voice Process. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Application Question(s): Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)? Can you talk in English fluently? If yes, then only apply. How many years of experience you have in sales? What is your last in-hand monthly salary? Work Location: In person