234 Retention Strategies Jobs

As a Growth Marketing Partner at Klever Marketing, you will play a key role in driving digital growth for our clients based in Delhi, India. Your main responsibilities will include planning, executing, and managing high-performance Meta (Facebook, Instagram) and Google Ads campaigns. You will be responsible for monitoring and analyzing key performance indicators (KPIs) to track campaign performance, identify areas for improvement, and drive customer acquisition and retention. To ensure campaign success, you will conduct A/B experiments with clear success/failure metrics, perform keyword research, audience targeting, and competitive analysis to optimize ad spend, improve campaign efficiency, and maximize Return on Advertising Spend (ROAS). Accuracy in tracking and reporting across all key metrics is crucial, as you will develop a strong reporting framework, analytics, and ROI tracking for all campaigns, providing actionable insights to stakeholders. Staying up-to-date with the latest industry trends, algorithm changes, and best practices in performance marketing will be essential to your role. You will be part of a tight-knit, passionate team that is dedicated to creating brand identities, designing websites, and delivering impactful marketing campaigns. Join us at Klever Marketing and enjoy a dynamic and collaborative work environment with opportunities for professional growth and development. We offer a competitive salary package that recognizes your contributions to our team's success.,

As a Customer Success Management Specialist at Accenture, you will play a key role in transforming sales processes to create a future-ready and digital B2B revenue engine. Your primary responsibility will be to assess, design, build, and implement best practices related to process, organization, and technology in order to enhance collaborative sales and support roles. Your duties will include providing support for lead and opportunity generation by conducting calls, sending emails, and connecting via social media to generate leads. You will also schedule first meetings for sales and pre-sales, conduct customer surveys, identify participants for events, and raise awareness of products or offerings on behalf of the sales and marketing teams. In this role, it is crucial to ensure that new customers experience immediate success and value by offering technical assistance during the onboarding and post go-live phases. You will coordinate and execute activities with customers through web-based meetings, phone calls, and emails at various stages of onboarding. Additionally, you will be responsible for identifying churn risks, developing retention strategies, collecting and analyzing customer feedback, and resolving customer issues efficiently. To excel in this position, you should hold a bachelor's degree and possess at least 2 years of relevant work experience, preferably in Cloud technology implementation, project management, and support. A proven track record of onboarding and supporting customers to achieve high satisfaction levels, advocacy, and loyalty is essential. Strong communication skills, familiarity with customer success and CRM platforms such as Salesforce and Gainsight, and experience in enterprise, XaaS, cloud, or services space are also desired qualities for this role. Your ability to identify and address potential risks of churn, implement risk mitigation strategies, and collaborate with different departments to integrate risk management practices into daily operations will be critical. By monitoring and reporting on the effectiveness of risk management processes and setting and managing customer expectations, you will contribute to the overall success of the customer success management team at Accenture.,

You will be joining a high-growth IT consulting and operations management firm that specializes in providing end-to-end digital transformation and technology solutions to global clients. As a key member of our HR team, you will play a crucial role in driving operational excellence, enhancing employee engagement, and ensuring compliance to support our rapid scaling while maintaining a people-first culture. Your responsibilities will include leading and managing various HR operations such as workforce planning, recruitment, onboarding, performance management, and offboarding. You will be tasked with developing, implementing, and maintaining HR policies, procedures, and best practices that are aligned with business goals and statutory requirements. Collaborating closely with business leaders, you will help forecast staffing needs, devise talent acquisition strategies, and oversee employee lifecycle management. Additionally, you will spearhead employee engagement initiatives, retention strategies, and recognition programs to nurture a high-performance work culture. Ensuring compliance with labor laws, statutory regulations, and internal audits will also be a critical aspect of your role. Furthermore, you will be responsible for mentoring, coaching, and fostering the continuous learning and operational excellence of the HR team. To excel in this role, you should possess at least 6 years of HR generalist or operations management experience in a dynamic environment, along with a Bachelor's degree in Human Resources, Business Administration, or a related field. A deep understanding of Indian labor laws, compliance, and statutory requirements is essential, as is proven expertise in recruitment, talent management, employee relations, and HRIS implementation. Strong interpersonal, communication, and stakeholder management skills are also crucial, alongside an analytical mindset with proficiency in HR metrics and reporting. Preferred qualifications include a Master's degree in HR Management, MBA, or equivalent, as well as certifications like SHRM-CP/SCP, CIPD, or other HR credentials. Experience in the IT/Technology or BPO sector and familiarity with HRIS platforms such as SAP SuccessFactors, Workday, or similar systems would be advantageous. Previous leadership experience in managing HR professionals is also desirable. In return, you can look forward to a collaborative and inclusive work environment that offers opportunities for professional growth. Our comprehensive benefits package includes health insurance, paid time off, and wellness initiatives, while on-site amenities like a cafeteria, wellness programs, and regular employee engagement events contribute to our vibrant company culture.,

As a Customer Relationship Management (CRM) Executive, your primary responsibility would be to take care of the customers associated with the company. You will play a crucial role in contributing to overall customer satisfaction by promptly responding to emails and processing orders through phone calls. Your tasks will include handling customer queries related to the products, coordinating with clients from the initial allotment stage to possession, and ensuring the timely execution of agreements and allotments. Additionally, you will be responsible for managing transfers, addition, and deletion of applicant names. In order to achieve maximum customer satisfaction, you will need to address customer grievances, maintain long-term relationships, and proactively communicate with customers through demands, reminders, and collection of dues. Meeting collection targets and efficiently responding to all customer communication, both written and verbal, will be part of your daily responsibilities. Your role will encompass managing the entire CRM process, from post-sales activities to the handover phase, ensuring a seamless customer experience at every touchpoint. You will be expected to build custom segments and journeys to enhance customer retention across different segments, as well as create tailored journeys to activate users through CRM channels. Developing and nurturing relationships with new and existing clients will be essential to your success in this role. Your ability to provide the best possible solutions to customers and maintain high levels of customer delight will be key to fostering long-lasting relationships and driving business growth.,

The HR Site Lead at Varex Imaging is responsible for managing end-to-end HR operations, HR service delivery, and ensuring full compliance with labor laws and global standards. Your role will involve overseeing HR administration, employee lifecycle processes, industrial relations, talent management, and implementing site-level HR strategies to ensure effective team leadership, stakeholder collaboration, and a positive employee experience. In this role, you will manage HR and site administration, including Workday HRIS data and employee files, and act as the trusted HR advisor on labor law, policy enforcement, and disciplinary matters. You will lead HR activities for facility setup, drive recruitment, onboarding, and induction processes, and ensure compliance with all labor, safety, and employment regulations. Additionally, you will support employee health, safety, and wellbeing initiatives and coordinate internal communication and employee engagement events. You will oversee daily HR service delivery to employees and stakeholders, manage and resolve HR cases in a timely manner, and lead continuous process improvement initiatives. Collaboration with global COEs, HRBPs, and business leaders to align local practices with enterprise-wide programs will be crucial. Monitoring and implementing changes in labor laws and internal policies, developing and reviewing HR policies and procedures, ensuring compliance with employment and regulatory requirements, and overseeing visa sponsorship and immigration compliance processes are key aspects of this role. Supporting global HR initiatives locally, assessing training and development needs, and promoting a harmonious work environment through effective IR handling and employee relations practices are also part of your responsibilities. You will drive employee engagement programs, lead local change management initiatives, and contribute to global HR transformation projects. To qualify for this role, you should have a Bachelor's degree in Human Resources, Business Administration, or a related field, along with 8+ years of progressive HR experience in a manufacturing environment. Proficiency in HRIS, Excel, and HR analytics is required, and hands-on experience managing greenfield HR projects is a plus. Strong interpersonal and communication skills, high ethical standards, and the ability to handle sensitive matters with discretion are preferred competencies. Fluency in English and local language(s), willingness to travel up to 25%, HR certifications, and the ability to work in an office environment are other requirements for this position. The role offers a unique opportunity to be part of a growing organization in India, competitive compensation package, corporate health benefits, and excellent development potential in an international work environment with global teams collaborating on various projects across several countries.,

As an Employee Relation Manager, you will play a crucial role in designing, implementing, and driving employee engagement initiatives to create a positive workplace culture, enhance employee satisfaction, and improve retention. Your responsibilities will include overseeing performance management and career progression strategies, ensuring clear growth pathways for employees. Collaborating with leadership and HR teams, you will develop strategies aligned with the organization's values and business objectives. Your key responsibilities will involve developing and executing comprehensive employee engagement programs, designing initiatives to boost employee satisfaction and morale, organizing employee events and team-building activities, fostering open communication, and continuous feedback. Additionally, you will serve as a key advocate for company culture and values, develop internal communication strategies, conduct surveys and feedback sessions to gauge employee sentiment, and drive diversity, equity, and inclusion (DEI) initiatives. Furthermore, you will be responsible for developing performance management frameworks, setting clear goals and expectations for employees, designing career progression pathways, identifying high-potential employees, and providing guidance on coaching, mentoring, and professional development opportunities. You will also manage employee recognition programs, monitor retention metrics, collaborate with HR and managers to address engagement and performance challenges, and support learning and development initiatives. To excel in this role, you should hold a Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field, along with at least 5 years of experience in HR, employee engagement, performance management, or related fields. Strong interpersonal and communication skills, the ability to build relationships across all organizational levels, and experience with HR analytics, performance management tools, and employee engagement platforms are desirable. A passion for creating a positive workplace culture and fostering employee growth is essential. Joining us offers you the opportunity to drive meaningful change in employee experience and career development within a collaborative and inclusive work environment. In addition, we provide a competitive salary and benefits package. We look forward to receiving your updated resume for the Employee Relation Manager position in Gurugram.,

We are looking for a dynamic customer service executive (female) to join our team and play a key role in retaining our core customer base. As a customer service executive, you will engage directly with our customers to understand their issues, gather feedback on our products or services, and work towards ensuring their continued satisfaction. Your responsibilities will include communicating with customers to analyze their behavior, collecting information on customer complaints, and formulating proactive retention strategies based on customer feedback. You will also be responsible for negotiating with customers to renew contracts and maintain relationships, as well as collaborating with the sales team to propose effective customer retention solutions. Additionally, you will be tasked with preparing and presenting reports on customer behavior and fostering positive relationships with customers and business partners. About Company: Operating a transportation company involves a multitude of challenges, particularly when managing a fleet of vehicles. In the competitive landscape of the transport industry, with the continuous rise in oil prices, efficiency is crucial for profitability. To stay ahead of the competition, it is essential to drive more efficiently. Our GPS vehicle tracking system provides a comprehensive range of solutions to enhance the efficiency of freight transport through fleet monitoring and tracking.,

About HRBP Head the Corporate Function for Talent Management Specialist- HR team. What we are looking for Education- MBA (Must) Currently into Talent Management role Corporate Experience on Pan India Level (Preferred) Tech Savvy Analytical & Logical Reasoning P&L and ROI mind-set & experience Skilled in Initiation, influencing, value creation Values we cherish Accountable- You take ownership of your work, can work with minimum supervision and honor deadlines Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems and believe in constantly upgrading your skills. Team Player- You enjoys working with people and gel well with cross functional teams. Roles & Responsibilities: Employee Retention Design and execute people strategy Deep dive in continuous business & Consumer in-sights for right OD Initiatives Designing Short term / mid-term & long term employee retention projects Employee Satisfaction Best Practices & Market Research Employee development programs o Leading the Succession Planning across levels & Critical Talent Retentions Building corporate communications and employer branding Designing & implementing Development Centres & tools for high performance Best Practices & Market Research o Building corporate communications and employer branding Driving Employee Value Proposition with analysis and action plans Perform benchmark analyses of compensation and benefits Market Intelligence Report (including Glass Door analysis) Handle 400+ employee pool Enhancing Teams productivity & efficiency Candidates need to have experience of technology pool at present.

Description Be in charge of managing HR for field force, including but not limited to the following: Process monthly payroll Manage SMU and PIT registration and reports Manage onboarding and resignation procedures Do salary offers for new hires and promoted staff Conduct annual and biannual salary reviews Monitor Performance Management (probation review, poor performance/ill discipline management, high performance development, etc) Conduct annual salary survey and provide inputs for retention strategies Visit counters on a regular basis to maintain good rapport with field employees to solicit constructive feedback. Provide inputs for retention strategies where possible Support HR & Admin Manager in managing HR for office, including but not limited to the following: Update job descriptions and ensure job description files are well maintained. Independently take charge of recruitment for positions at executive levels and below (ensure recruitment requisitions are well justified and properly approved, review JD, search for candidates, CV screening, conducting interviews and tests, discussing with line manager in selecting most suitable candidates and driving recruitment process, preparing salary proposals, offering to candidates, etc) Manage onboarding and resignation procedures for positions at executive levels and below. Vet personnel announcement drafted by HOD for any staff movements at executive level and below. Provide inputs for retention strategies where possible Support in monitoring performance management for staff at executive level and below (probation review, poor performance/ill discipline management, high performance development, etc) Organize annual health check for all employees Review and renew health insurance contracts, and ensure clear understanding for all employees. Support HR & Admin manager in any other tasks or projects as assigned. HR Transformation roles. Human Resources Administration: Attend to employee enquiries and clarifies policies and procedures. Regular review HR policies and procedures and suggest to HR & Admin Manager any amendments/improvements if necessary. Organize company events: Responsible for organizing company events together with the organization committee. Qualifications University graduate Minimum 5 years of relevant work experience, preferably with retail/customer service background Good interpersonal and strong communication skills in both writing and speaking Highly adaptable and able to perform a variety of fast and change assignments quickly on short notice Independent, proactive and problemsolver Meticulous and pleasant disposition ", "

You will be working as an HR Business Partner (HRBP) in the Solar Manufacturing sector. Your primary responsibility will be to align HR strategies with the business objectives of the manufacturing unit and offer strategic guidance to the manufacturing leadership team. Your role will involve implementing various HR initiatives such as workforce planning, talent management, employee engagement, compliance, performance management, and employee relations, tailored to the specific requirements of a high-tech manufacturing environment. You will collaborate with cross-functional teams to enhance operational effectiveness, foster a culture of high performance, and ensure the implementation of HR best practices in a dynamic solar manufacturing setting. Your key responsibilities will include partnering with plant leadership to comprehend business needs and align HR strategies accordingly. You will drive talent acquisition, onboarding, and retention strategies for shop-floor and technical roles. Additionally, you will be responsible for managing the entire employee life cycle processes, which includes performance appraisals, training & development, and succession planning. It will also be your responsibility to address employee concerns, promote workplace harmony, and cultivate a culture of safety, inclusion, and continuous improvement. You will collaborate with central HR teams to implement policies, conduct audits, and ensure the appropriate utilization of HRMS. Monitoring and enhancing employee engagement and communication practices at the plant level will also be a part of your role. It is essential for you to maintain HR dashboards, generate regular reports, and provide insightful analysis to the leadership team to aid decision-making processes.,

TechBlocks is a leading global digital product development firm that unifies strategy, design, and technology to provide growth-centric digital product engineering solutions for F500 companies and global brands. Our passion lies in empowering innovators and change-makers throughout the product life cycle by specializing in building customized business apps that enhance efficiency, collaboration, and user experience. Based in Toronto with offices in the U.S. and India, TechBlocks is known for its ability to assist businesses in transforming into digital enterprises through consulting, engineering, and post-go-live, go-to-market services. TechBlocks (TB) is currently seeking an experienced Manager Human Resources to oversee the human resources and people operations functions in Hyderabad, India. The role involves managing recruiting, onboarding, compensation, benefits, employee relations, culture/DEI, performance management, organizational initiatives, internal communications, HR technology, policy administration, retirement plan administration, and compliance. Key Responsibilities: - Develop and implement HR initiatives to support talent and culture. - Promote a people-centric culture aligned with organizational goals. - Streamline recruiting processes and work on inclusive recruitment strategies. - Manage total rewards program including compensation, salaries, bonuses, and benefits. - Support performance management processes and provide training to management. - Oversee recruitment, onboarding, and retention strategies. - Ensure HR programs comply with regulations and recommend improvements. Collaboration with the Director of IT to align staff technology needs and IT goals with organizational strategy is essential. The ideal candidate should possess HR leadership qualities, collaborate effectively across functions, have generalist expertise in HR, international experience, adaptability, and excellent communication skills. Qualifications: - Bachelor's or master's degree in human resource management with a minimum of 10 years of experience. - Experience managing HR and/or operations professionals. - Proficiency in employment law, organizational planning, employee relations, and talent management. - Knowledge of Office365, ATS, HRIS, onboarding, and performance management tools. - Strong writing, communication, follow-through, and attention to detail skills.,

The Zonal Manager plays a crucial role as the face of the organization in the region, with a focus on driving sales growth, profitability, and operational excellence. Building and maintaining strong relationships with key customers, partners, and stakeholders is a key responsibility, along with developing and executing the regional business strategy. Leading a high-performing sales and operations team to achieve overall organizational objectives is also a primary duty. In terms of Business Management, the Zonal Manager is responsible for gathering data on market trends, competitor analysis, and potential growth areas. Setting annual objectives for sales, customer footfall, ticket size, and profitability, as well as planning and overseeing the execution of sales planning and promotional activities to enhance brand presence are essential tasks. Allocating resources and budget strategically, identifying areas for business expansion, and analyzing sales data for refining strategies are crucial for success. Customer acquisition drives, targeted marketing campaigns, and collaboration with the marketing team for BTL activities are also part of the role. Organizing outreach activities and trade events to increase brand visibility is another key responsibility. Operational Excellence is a critical aspect, involving the regular review, audit, and optimization of laboratory operations, logistics, and customer service processes. Implementing quality control measures that comply with standards and regulations, as well as evaluating customer feedback for new services or improvements, are important tasks. Customer Management includes scheduling regular visits and meetings with key stakeholders, utilizing Sales software tools to manage customer interactions, and developing retention strategies focusing on exceptional service. Implementing personalized relationship management strategies for KOLs and managing partnerships effectively are also key responsibilities. People Management is crucial, involving conducting regular team meetings, setting individual performance targets, and implementing a continuous training program with the HR team. Monitoring team performance through KPIs related to sales, customer service, and operational efficiency, providing regular feedback, and recognizing and rewarding high performance are essential for success. Financial Management is also a key aspect, requiring oversight of zone finances, including budgeting, spending, and reporting, as well as regular review of financial reports to ensure profitability and manage EBITDA.,

The HRBP - Operational Support & Off-roll Management role entails delivering HR services and ensuring compliance for facility, food & beverage, and hostel staff, as well as overseeing HR processes for off-roll staff. Responsibilities include maintaining labor law compliance, implementing engagement strategies, managing employee relations, and optimizing HR operations. Collaborating with operational managers is crucial to foster a positive work environment, enforce HR policies consistently, and tackle the challenges of overseeing both on-roll and off-roll employees. Key Responsibilities: HR Support for Facility, F&B, and Hostel Staff: Serve as the primary HR point of contact for facility, food & beverage, and hostel staff. Address employee relations issues, conduct regular check-ins, and ensure the consistent application of HR policies. Collaborate with department managers to provide tailored HR support. Off-roll Staff Management & Compliance: Oversee HR processes for off-roll staff, ensuring compliance with labor laws and organizational policies. Track contractual agreements, ensure timely renewal or termination, and maintain statutory compliance. Conduct audits to verify vendors comply with legal and organizational standards. Talent Acquisition & Onboarding: Partner with Talent Acquisition to facilitate recruitment for operational roles. Manage onboarding for both on-roll and off-roll staff, ensuring a smooth transition. Conduct orientation sessions and introduce new hires to HR policies and operational guidelines. Employee Engagement & Retention: Design and implement engagement activities for operational staff. Conduct stay interviews to address employee needs and reduce turnover. Implement recognition programs to boost morale and productivity. Performance Management & Development: Support operational managers in setting performance standards and providing feedback. Identify development needs and collaborate on relevant training programs. Assist in managing performance improvement plans and addressing underperformance constructively. Compliance & Policy Implementation: Ensure HR policies are communicated and adhered to by all staff. Conduct compliance checks for off-roll staff and provide training on HR policies, workplace conduct, and safety protocols. Data Analysis & Reporting: Track HR metrics for operational support and off-roll staff. Prepare reports on turnover, engagement levels, and compliance. Use data insights to recommend improvements in HR support and engagement. Key Competencies: Relationship Building: Establish and maintain effective relationships with staff and managers. Compliance & Attention to Detail: Strong understanding of labor laws and compliance standards. Problem-Solving & Conflict Resolution: Address and resolve employee relations issues effectively. Adaptability: Adjust HR practices to meet the dynamic needs of different departments. Data-Driven Decision Making: Track and analyze HR metrics to enhance HR practices. Required Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field. 3-5 years of HR experience, preferably in operational support or off-roll workforce management. Strong knowledge of HR best practices in employee relations, performance management, and compliance. Excellent communication and interpersonal skills. Preferred Qualifications: HR certification (e.g., SHRM-CP, PHR) is advantageous. Experience in facility management, hospitality, or similar operational environments. Familiarity with compliance requirements for contract and outsourced staff.,

You are a strategic, data-driven Senior Executive specializing in Retention Marketing, responsible for developing and implementing strategies to enhance customer loyalty, reduce churn, and increase customer lifetime value (LTV). Leveraging data analytics and customer insights, you will craft personalized retention campaigns across various channels to build strong customer relationships and ensure a seamless experience. Your key responsibilities include developing and executing comprehensive retention marketing strategies, managing multichannel lifecycle campaigns, utilizing data analytics to identify churn drivers and measure campaign effectiveness, creating segmented and personalized marketing campaigns, collaborating with cross-functional teams, designing churn prevention and win-back campaigns, conducting A/B testing for optimization, monitoring key retention KPIs, and utilizing marketing automation platforms, CRM systems, and analytics tools. To qualify for this role, you should hold a Bachelor's degree in Marketing or a related field (a Master's degree is advantageous) and have at least 2 years of experience in retention, CRM, or lifecycle marketing, preferably in e-commerce, SaaS, or subscription-based businesses. Proficiency in CRM platforms such as CleverTap, Salesforce, HubSpot, or Marketo, hands-on experience with email marketing tools and automation platforms, strong data analysis skills, familiarity with analytics platforms, and knowledge of A/B testing, segmentation, and personalization techniques are necessary for this position.,

As a high-impact Manager of Workforce Engagement, Experience & Culture at BlitzenX in Hyderabad, India, you will play a crucial role in enhancing employee engagement, retention, and fostering a positive work culture. Your strategic mindset, data-driven approach, and focus on building a motivated workforce aligned with our growth goals will be instrumental in creating a vibrant and inclusive work environment. Your key responsibilities will include designing and implementing employee engagement programs, conducting pulse surveys, and analyzing sentiments to derive actionable insights. You will lead initiatives to ensure seamless onboarding experiences for new hires, develop retention strategies based on exit analytics, and drive culture-building activities that reflect our core values and growth mindset. Collaborating with recruitment, HR, and leadership teams, you will align workforce experience strategies with talent management goals and hiring velocity. In this role, you will monitor and report on key engagement and retention KPIs to senior leadership, recommending adjustments as necessary. Acting as an employee advocate, you will identify and address workplace issues promptly, lead training programs on diversity, equity, inclusion, psychological safety, and employee well-being, and embed engagement metrics into broader organizational performance measures. To qualify for this position, you should have a Bachelor's degree (MBA or relevant advanced degree preferred) and a minimum of 7-10 years of experience in employee engagement, organizational development, or HR business partnering roles within fast-scaling technology or consulting firms. Your track record in designing and executing large-scale engagement and retention programs, strong data analytics skills, exceptional communication abilities, and familiarity with modern HR tech tools will be essential. Your ability to thrive in a high-growth, fast-paced environment that values agility, creativity, and ownership will be key to success. BlitzenX offers you the opportunity to shape the employee experience at a growing technology company, a collaborative culture that rewards initiative and innovation, competitive salary, performance incentives, and growth opportunities aligned with our Vision 2030. You will be part of a hybrid working model based in Hyderabad, India.,

As the Head of Engagement & Customer Retention with 10 years of experience in the BFSI sector, particularly in the stock market industry, you will be responsible for leading the strategy for user engagement, retention, and CRM. You will leverage tools like Clevertap, MoEngage, Adobe Marketing Cloud, and Salesforce to enhance the customer journey and maximize retention. Your key responsibilities will include developing and implementing engagement and retention strategies specific to the stock market segment, establishing KPIs for retention, engagement, and campaign performance, creating user segments based on activity and transactions, overseeing CRM strategy across push, email, and omnichannel communication, implementing automation and personalized communication to boost marketing outcomes, utilizing data to refine strategies and improve KPIs, and ensuring alignment of CRM and engagement strategies with Product, Sales, and Technology teams. You should have a strong ability to use customer data to identify trends, behavior patterns, and white-spaces which can be used to engage/attract or convert more clients. Your expertise should include a deep understanding of KPIs such as open rates, engagement rates, churn rates, customer lifetime value (CLV), net promoter score (NPS), and customer satisfaction (CSAT), as well as utilizing predictive modeling and machine learning to foresee customer behavior and take proactive measures to retain clients. Your knowledge should extend to financial regulations impacting customer communication, industry trends in financial technology (FinTech), customer service innovations, and the evolution of financial products and services. Additionally, you should have experience in creating or working with loyalty programs that keep customers engaged and encourage repeat business, as well as the ability to create strategies to cross-sell and up-sell financial products based on customer insights without being pushy. Requirements for this role include 10 years of experience in customer engagement and retention within the BFSI sector with a stock market focus, expertise in Clevertap, MoEngage, Adobe Marketing Cloud, Salesforce, or similar tools, strong experience in segmentation, email marketing, and push notifications, leadership skills, the ability to collaborate across departments, and being data-driven with a focus on improving customer experience and business KPIs.,

You will be responsible for being the primary point of contact for all new customer onboarding within a specific region, with 70% of your time spent on traveling within the region. Your key tasks will include critically analyzing data to propose innovative and scalable strategies to enhance both customer acquisition and retention rates. Monitoring and evaluating the sales team's performance, as well as tracking essential sales metrics such as expense controls and revenue achievements from various regions, will be part of your role. Additionally, you will be tasked with analyzing, structuring, and resolving specific business challenges, driving targeted demand initiatives across different sales segments, and collaborating closely with the sales teams to ensure the achievement of retention and acquisition objectives. The ideal candidate will possess a minimum of 6 years of experience in driving growth within a technology startup, with at least 2 years of experience in a similar capacity being mandatory. A background in the FMCG sector is essential for this role. Candidates with an MBA, CA, or BTech from prestigious institutions like IIT, IIM, ISB, MDI, or CA will be given preference. Strong multitasking abilities, effective time management skills, and the capacity to prioritize tasks efficiently are crucial for success in this role. The ability to thrive in a fast-paced environment and deliver results within tight deadlines is also required.,

Role & responsibilities Plan, execute and implement the Internal Communication and Employee Engagement programs to meet the strategic goals that integrate with company's objectives Support various internal stakeholders such as Recruitment, HR Operations, Payroll, L&D, cross-functional collaboration teams, and Management Team with communication and design requirements. Design, implement and conduct the service line orientation programmed for new joiners. Handling Employee Communication by organizing Focus Group sessions, Meet the Leader sessions, develop action plan and ensure timely execution to address employee problems Facilitating creation of Fun Committees on the floor and driving periodic engagement activities Performance Management. Ensure all communications are brand compliant as per the organization's standards and guidelines. Conceptualize, plan and execute company's employee engagement strategy to drive high-performing, engaging and passionate talent through initiatives by driving the Employee Engagement Survey, Employee events, Employee Recognition Programs (global/local) Drive internal social media platforms to elevate the visibility of key initiatives across India operations. Administer Counselling/Performance Improvement Plans or any disciplinary proceeding in collaboration with Compliance team. Prepare various reports as per the business requirement Perks and benefits One time meal One way cab Medical insurance

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Responsible for the development and implementation of customer relationship management expansion and retention strategies. Works with business development staff during initial account management period. Maintains loyalty and segmentation programs. Develops and maintains strategic business relationships with customers to promote organization awareness and profitable business. Regularly reviews and reports on customer retention, business opportunity, and market trends. Maintain relationships with high value clients. Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

DGM - HR Business Partner Location: Chennai or Bangalore Experience: 12 to 15 years preferably from a Pharma company Education: Post Graduate in HR / MSW from a reputed institute. Purpose: The purpose of the role is to partner business in achieving the sales objective of the organization Meril. Job Description: 1.In line with the objectives of the business, engage with the business heads and Zonal heads for achieving business goals. 2.Identification of organizational needs by closely interacting with the internal stakeholders. 3.Training needs identification for the sales team of the organization. 4.Ensuring the training needs are fulfilled by closely working with the COE L&D 5.Closely work with the TM COE lead for driving the practices of the organization 6.Succession planning and achieving IDP objectives 7.Working closely with the head and preparing PIP for low achievers and help them realize their potential. 8.Driving the employee connect and employee engagement of the organization. 9.Driving and inculcating the Rewards and recognition policy and creating a culture for the same. 10.Ensuring proper goal setting and a fair Performance Appraisal system for the team. Certifications: Certification in various tools for TM would be an added advantage.

You will lead and manage a high-performing recruitment team of 30+ Members, including Team Leaders, ensuring smooth operations, service delivery within KPIs/SLAs, and fostering a culture of excellence. Your role will involve driving employee engagement, implementing retention strategies, conducting training and development programs, and actively supporting transitions and HR initiatives. To ensure productivity across night shifts and remote teams, you will be responsible for effective performance tracking, maintaining a quality focus (Six Sigma/Lean principles), and overseeing disciplined operations. Collaboration with US stakeholders will be essential to forecast hiring needs, manage escalations, and ensure alignment with service expectations, leveraging your deep knowledge of US recruitment practices. As a leader in this role, you are expected to exhibit strong leadership qualities, possess advanced sourcing skills, demonstrate strategic thinking, and utilize various methods such as job boards, Boolean search, and social media recruiting to meet recruitment goals. Managing teams working on a 7-day rotation model and US working shifts (EST/PST) will also be part of your responsibilities. For further communication or inquiries, please contact us at 9205999380 or reach out via email at shivangi.sharma@mounttalent.com.,

Our client envisions transforming patient experience in underserved markets by bridging the gap in primary healthcare through a hybrid healthcare and fulfilment model. This model connects patients to healthcare providers and ecosystem players digitally via a robust 3-tier model of Hub, Spoke, and a network of satellite health centers. As a Customer Engagement Executive, you will drive online and offline engagement strategies for our consumer base. Your responsibilities include planning and executing customer acquisition, retention, and loyalty initiatives to enhance customer experience and lifetime value. You will shape our brand's connection with the audience through tools like WebEngage, loyalty platforms, campaigns, promotions, and referral programs. Key Responsibilities: - Design and implement customer engagement campaigns across digital and physical channels. - Manage referral programs, loyalty initiatives, and promotional offers to drive customer acquisition and retention. - Collaborate with marketing and product teams to deliver personalized communication using tools like WebEngage. - Plan on-ground activities, events, and partnerships with local teams to boost visibility and consumer interaction. - Monitor campaign performance, customer feedback, and engagement metrics to enhance strategies continually. - Develop segmentation and targeting strategies to improve the customer journey and satisfaction. - Maintain and manage customer engagement tools/platforms for seamless execution of campaigns. - Collaborate with support and operations teams to identify customer pain points and implement proactive solutions. - Stay updated on consumer behavior trends and industry best practices to drive strategy. Requirements: - 5+ years of experience in customer engagement, CRM, digital marketing, or customer success. - Strong understanding of consumer marketing, loyalty programs, and customer lifecycle management. - Hands-on experience with engagement platforms like WebEngage, MoEngage, CleverTap, etc. - Experience in executing offline events and campaigns is a strong plus. - Data-driven mindset with the ability to analyze metrics and translate insights into actions. - Excellent communication, coordination, and stakeholder management skills. - Proactive, self-starter attitude with the ability to work in a fast-paced, startup environment.,

Role: Looking for a Team Lead (Telesales) in a BPO environment with extensive experience in leading telesales teams, driving revenue growth, and optimizing sales processes. The Individual will be responsible for overseeing all telesales operations, implementing strategies to meet and exceed sales targets, and ensuring the efficient functioning of the department. Responsibilities: Motivating the team to achieve / exceed goals Develop and execute telesales strategies and campaigns to drive revenue growth, improve conversion rates, and enhance customer retention Manage forecasting, planning, training (collaborative approach) Ensure compliance (Risk / Fraud Management) Revenue / Financial Management (PnL) Client relationship management Preferred candidate profile Minimum 5 years of relevant work experience in BPO operations Proven track record of leading successful telesales teams and achieving sales targets. Strong analytical skills, with the ability to leverage data to drive performance. Excellent communication, negotiation, and interpersonal skills. Strong leadership and people management skills. Complete understanding of dialer strategy Perks and benefits GLIP & Mediclaim Please share your resume on - 9082299130/matildad@hexaware.com

Title- Growth Management- Mutual Funds Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Drive user acquisition, engagement, and retention for our Mutual Funds platform, accelerating growth and increasing market share in the mutual fund investment space. Responsibilities: - Develop and execute data-driven growth strategies to boost user adoption and transaction volume for mutual fund products, with a primary focus on driving SIP registrations. - Design and implement A/B tests and experiments to optimize user journeys, improving key metrics such as conversion rates, SIP sign-ups, and customer retention. - Analyze investor behavior and identify opportunities for product enhancements, marketing campaigns, and customer segmentation. - Collaborate with marketing, product, and engineering teams to launch and refine growth initiatives focused on mutual fund investors. - Monitor and report on key performance indicators (KPIs) such as SIP registrations, assets under management (AUM), customer acquisition cost (CAC), and customer lifetime value (CLTV), providing actionable insights to stakeholders. - Identify and leverage new distribution channels, partnerships, and digital platforms to expand reach among mutual fund investors. - Plan and execute promotional campaigns in collaboration with Asset Management Companies (AMCs) to promote specific mutual fund schemes and drive targeted investments. - Implement user feedback loops to improve product experience, enhance investor satisfaction, and increase loyalty. - Focus on increasing repeat investments and enhancing overall investor lifetime value. Requirements: - 4-6 years of experience in growth marketing, product growth, or related roles. - Proven track record in driving growth, preferably within the fintech, investment, or financial services sectors. - Strong analytical skills with proficiency in tools such as Clevertap, Google Analytics, SQL, or similar platforms. - Hands-on experience with A/B testing and experimentation frameworks. - Deep understanding of user acquisition, engagement, and retention strategies specific to financial products or investment platforms. - Familiarity with digital marketing channels, campaign management, and performance marketing techniques. - Prior experience or understanding of the mutual funds industry or broader financial services is highly preferred. - Experience working with AMCs or managing promotional partnerships is a plus. - Excellent communication, collaboration skills, and a data-driven, results-oriented approach. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Role not for you, but know the perfect person for itRefer a friend, and make Rs 10K if successfully placed :) Refer & Earn! About the Company This women-led D2C brand is redefining intimate care with innovative, sustainable solutions . Focused on transforming how menstruation is experienced, the brand offers eco-friendly, leak-proof, and comfortable alternatives to traditional period products. More than just a product company, its a movement aiming to empower individuals to embrace their cycles with confidence and comfort . Job Summary The brand is hiring a Manager / Sr. Manager Performance Marketing to lead ROI-driven digital campaigns that fuel user acquisition and growth. You ll manage and scale paid media efforts across platforms including Google, Meta, LinkedIn, YouTube , and others taking full ownership of the performance marketing funnel. Candidates with a D2C background and familiarity with Shopify will have an added advantage. Key Responsibilities Own and scale customer lifecycle marketing and retention strategies Develop and execute end-to-end campaigns on Meta & Google Ads, optimized for direct response and conversions Optimize campaigns with a focus on ROAS, CAC, and scalable, profitable ad sets Analyze performance funnels, identify drop-offs, and run experiments to boost outcomes Design and implement retention initiatives to increase engagement, repeat purchases, and reduce churn Collaborate with creative teams to develop high-converting ad creatives and landing pages Set up pixel event tracking and UTM tagging for precise attribution Prepare detailed weekly and monthly performance reports with insights and strategic recommendations Qualifications Minimum 7 years of experience in performance and retention marketing Proven track record in scaling D2C e-commerce brands via Google & Meta Ads Strong command of key metrics like ROAS, LTV, AOV, CAC, and conversion rates Hands-on expertise with tools like Meta Ads Manager, Google Ads, Google Analytics , and CRMs such as MoEngage or CleverTap Experience with product catalogs, dynamic ads , and retargeting campaigns Excellent analytical and data interpretation skills Nice to Have Experience in D2C categories such as apparel, health & beauty Familiarity with Shopify Understanding of CRO tools and landing page builders like Webflow or Unbounce