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3.0 - 4.0 years
9 - 13 Lacs
Mumbai
Work from Office
Job Title: Assistant Manager/ Senior Executive - Customer Retention Marketing : We are seeking a dynamic and results-oriented professional to join our marketing team as an Assistant Manager/ Senior Executive for Customer Retention Marketing role. The ideal candidate should have a strong background in customer retention strategies. This role involves creating and implementing campaigns to retain existing customers, enhance customer experience and loyalty, and drive revenue growth. Responsibilities: Develop and execute customer retention marketing strategies to minimize churn and maximize customer lifetime value. Analyze customer data to identify patterns, preferences, and behaviors, leveraging insights to optimize retention campaigns. Collaborate with cross-functional teams, including product, sales, and customer support, to align strategies and improve overall customer experience. Create targeted and personalized communication campaigns through various channels, including email, WhatsApp, SMS, and in-app messaging. Implement strategies that effectively reach and engage customers across these various channels. Implement A/B testing and analyze campaign performance metrics to continuously improve the effectiveness of retention initiatives. Utilize marketing automation tools to set up and manage triggered campaigns based on customer behavior and engagement. Collaborate with the data analytics team to measure and report on key performance indicators related to customer retention. Stay informed about industry trends, best practices, and emerging technologies in customer retention marketing. Qualifications: Master/ Bachelor's degree in Marketing, Business, or a related field. Proven experience (3-4 years) in customer retention marketing, with a focus on driving customer loyalty and reducing churn. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills to collaborate effectively with internal teams. Familiarity with marketing automation tools and CRM systems such as Clever Tap. Results-driven mindset with a commitment to achieving retention and revenue goals. Creative thinking and problem-solving skills to develop innovative retention campaigns. If you are a passionate marketer with a track record of successful customer retention initiatives, we encourage you to apply. Join our team and contribute to the success of our company through effective customer retention strategies.
Posted -1 days ago
7.0 - 12.0 years
8 - 16 Lacs
Noida, Hyderabad
Work from Office
Preferred candidate profile MBA/MSW Graduate Strong experience in Employee Relations, Attrition etc Minimum 7 Years of experience for AM role. Ready to join immediately Open Position- AM- 1 Noida Manager- 1 Noida AM- 1 Hyderabad Job Summary: The Talent Management Assistant Manager plays a key role in supporting the development, implementation, and execution of talent management strategies and initiatives within the organization. This position assists in the recruitment, development, retention, and engagement of top talent to align with the organization's goals. The role involves working closely with the Talent Management team and other HR functions to drive employee performance, career development, succession planning, and leadership development programs. Key Responsibilities: Talent Development & Succession Planning: Assist in the creation and execution of talent development programs, including leadership development, mentoring, and training initiatives. Collaborate with department heads and HR teams to identify high-potential employees and create personalized development plans. Support succession planning efforts to ensure a strong pipeline for critical roles. Performance Management: Coordinate and support the annual performance review process, ensuring that it aligns with the company's goals and objectives. Assist in the development of performance metrics, goals, and KPIs for employees. Provide guidance to managers on performance management best practices and resolving performance-related issues. Employee Engagement & Retention: Support the creation and implementation of employee engagement initiatives to enhance job satisfaction and productivity. Assist with exit interviews and analyze turnover data to identify trends and recommend retention strategies. Work closely with HR to improve employee experience through various engagement activities. Onboarding: Assist with the design and delivery of onboarding programs to ensure new hires are successfully integrated into the company culture and understand their role in the organization's talent strategy. Data Analysis & Reporting: Analyze talent management data, including turnover rates, employee performance, training outcomes, and engagement survey results. Prepare regular reports and presentations for leadership on the status of talent management initiatives and metrics. Use insights from data to recommend improvements to talent management strategies and processes. Leadership & Collaboration: Work cross-functionally with HR, learning and development, and business leaders to execute talent management strategies. Stay updated on industry best practices, trends, and legal requirements related to talent management. Provide coaching and support to managers in talent management processes and frameworks. Special Projects & Initiatives: Lead or participate in special projects related to talent management, such as leadership training programs, employee surveys, or diversity and inclusion initiatives. Assist with the integration of new HR technology systems related to talent management. Qualifications: Education: Masters in Human Resources Experience: 08-17 years of experience in HR or talent management, with a focus on talent development, performance management, or employee engagement. Skills: Strong knowledge of talent management best practices. Excellent communication and interpersonal skills. Strong analytical skills with the ability to interpret data and provide insights. Experience with HRIS, learning management systems, and performance management tools. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong organizational and problem-solving skills. Competencies: Leadership and Coaching Abilities Relationship Building Strategic Thinking Analytical and Data-Driven Decision Making Adaptability and Change Management Employee-Centric Mindset Confidentiality and Integrity Working Conditions: Office-based Kindly share resume at lovely.ravinderkumar@corrohealth.com Role: Employee Relations Management Industry Type: BPM / BPO Department: Human Resources Employment Type: Full Time, Permanent Role Category: Employee Relations
Posted 6 days ago
5.0 - 8.0 years
7 - 15 Lacs
Gurugram
Work from Office
About the Role We are seeking a strategic, data-driven, and creatively sharp Retention Lead to own and scale our customer lifecycle marketing and retention efforts. This role is critical in driving engagement, repeat purchases, and reducing churn across our platform. You will be responsible for building personalized customer journeys, spearheading CRM campaigns, and working cross-functionally to boost customer lifetime value and user satisfaction. Key Responsibilities Retention Strategy & Execution Design and implement end-to-end retention strategies including win-back campaigns, dormant user activation, early access initiatives, loyalty efforts, and advocacy-based campaigns. Define full customer journeys across lifecycle stages and identify areas for optimization using marketing analytics and user insights. Develop CRM marketing strategies to boost traffic, repeat purchases, retention, and cross-sell opportunities. Customer Segmentation & Campaign Management Build data-driven segmentation models to personalize communication and target cohorts effectively (new, active, at-risk, dormant, etc.). Conceptualize and execute CRM campaigns across Email, SMS, In-App, and other channels using tools like WebEngage, MoEngage, or Clevertap. Educate and engage users through well-crafted messaging journeys and trigger-based automations. Responsible for quality assurance of all CRM campaigns and ensuring customer experience excellence. Collaboration & Merchandising Alignment Coordinate with product owners, designers, campaign planners, and other stakeholders to execute campaigns aligned with user funnels and marketing objectives. Work closely with marketing, tech, product, ops, and commercial teams to ensure an integrated retention and engagement strategy. Drive platform-level merchandising, campaign visibility, and product discoverability through banners, content, and homepage promotions. Analytics & Reporting Leverage tools like Google Analytics, and CRM dashboards to analyze user behavior, transaction/search patterns, and campaign performance. Design and maintain campaign dashboards and weekly/monthly performance reports. Conduct A/B tests and data-driven experiments to optimize campaign performance. Generate insights and forecasts from customer and sales data to anticipate trends and inform strategy. Customer Engagement Planning Create and maintain monthly event and campaign calendars tailored around user behavior, seasonal trends, and festive events. Devise detailed merchandising communication plans and visibility strategies to boost CTRs and conversions. Understand and optimize on-platform user funnels and landing page experiences to enhance engagement and conversion. Qualifications & Skills 5-8 years proven experience in e-commerce CRM, lifecycle marketing, or retention-focused roles. Proficiency with tools such as WebEngage, MoEngage, Clevertap and Google Analytics Hands-on experience with customer segmentation, funnel optimization, and campaign performance analysis. Working knowledge of online merchandising, campaign planning, and traffic/sales metric tracking. Excellent communication and cross-functional coordination skills. Ability to work in a fast-paced, data-driven, and results-oriented environment. A strong understanding of the retail landscape and customer experience principles.
Posted 1 week ago
4.0 - 7.0 years
6 - 9 Lacs
Mumbai
Work from Office
Role not for you, but know the perfect person for it? Refer a friend, and make Rs 10K if successfully placed :) Refer & Earn! Our brand is all about making people s lives better, one ridiculously comfortable mattress at a time. Now, we need a Brand Marketing Manager who can help us spread the word (without putting people to sleep). If you know how to build a brand that people actually care about, create marketing that doesn t feel like marketing, and drive engagement without resorting to cat memes (unless they re really good), keep reading. What You ll Be Doing (Other Than Making Us Sound Cooler) Keep our brand voice sharp, consistent, and memorable no boring corporate fluff. Plan and manage all brand activities, from product launches to campaigns, without breaking a sweat (or the budget). Ensure our customers have a seamless, delightful experience at every touchpoint because confusion doesn t drive conversions. Content Marketing - Make People Actually Want to Read Our Stuff Craft compelling, SEO-optimised content that ranks high without sounding like a robot wrote it. Own our social media presence and community engagement (yes, people do talk about mattresses online). Work with influencers who actually care about sleep, not just free products. Conversion Rate Optimisation (CRO) - Turning Clicks into Sales Run website A/B tests like a mad scientist experimenting with CTAs, layouts, and landing pages until the numbers scream "success." Optimise offline experiences too, because people still exist in the real world. Partnerships & Collaborations - Finding Friends in High Places Identify and collaborate with brands that make sense (no, we re not partnering with an energy drink company). Develop co-branded campaigns that benefit both sides, instead of just looking good on a PowerPoint. Track and analyze partnerships because if it s not working, why keep doing it? Retention Marketing - Keep Customers Hooked Create email and WhatsApp sequences that engage, not annoy. Run referral programs that actually make people want to share (without bribing them with sad discounts). Set up affiliate programs that bring in real customers, not just influencers with 12 followers. Who We re Looking For (A.K.A. The Perfect Fit) At least six years of experience in brand marketing (bonus points for D2C brands). Strong experience in content marketing, partnerships, and retention strategies. A natural storyteller who can make even a mattress sound exciting. Knows their way around SEO, A/B testing, analytics, and CRM tools. Can work cross-functionally without losing their mind (or patience). Experience in e-commerce, retail, or consumer goods because understanding customers is key.
Posted 1 week ago
1.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role & responsibilities Highly organized and be able to respond, follow up and arrive at closure to variety and volume of responsibility Should be able to communicate well with confidence, engage and provide HR advisory/consulting services to senior stake holders, managers and employees. Highly proficient at analyzing people related data (attrition correlations, R&R utilization, Early warning systems, shift time, Incentives, OT and so on) and draw inferences Creative and willing to think both inside and outside the box Preferred knowledge about HR practices at least in one Performance Management, Employee Benefits, compensation, HR Shared Services, Case Management Service oriented, passionate and display highest level of integrity while providing resolutions to employees and create a positive vibrant ethos Possess good excel skillset ( Vlookup, Pivot etc) Preferred candidate profile : Must have 1 Year experience Must be flexible to work in shift Energetic and Strong headed Please apply if your only interested for contractual role
Posted 1 week ago
4.0 - 8.0 years
6 - 10 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Position/Title: Assistant Manager - HR Business Partner Location: Mumbai Department: Human Resources Employment type: FTE Experience: 4-6 years Qualification: Bachelor's Degree/ MBA Human Resources Shifts (if any): 11 am onwards (Candidate should be flexible to work as per business requirement) About the Role: We are seeking a dynamic and people-centric Junior HR Business Partner to join our HR team in Mumbai. The ideal candidate will act as a bridge between business leaders and employees, helping to drive HR initiatives and foster a culture of performance, growth, and engagement. Role & responsibilities: Partner with business units to understand workforce needs and deliver effective HR solutions. Support employee lifecycle activities: onboarding, performance management, internal movements, and offboarding. Address employee relations issues, conduct investigations where needed, and ensure fair resolution. Analyze HR metrics and provide insights to support strategic decisions. Drive employee engagement activities and initiatives. Experience in GPTW Certification and its renewal process Support on ESAT analysis and retention strategies through development and recognition programs Coordinate and manage rewards and recognition programs Support CSR initiatives and employee volunteering drives Conduct regular floor walks and interact with new joiners to ensure smooth integration Collaborate with central HR teams (TA, L&D, C&B) to implement programs aligned with business needs. Maintain compliance with labour laws and internal HR policies. Key Skills & Tools: Bachelors degree in Human Resources, Psychology, Business, or related field. 2-5 years of relevant experience in HR generalist or HRBP roles, preferably in a fast-paced industry. Strong understanding of HR processes, labour laws, and HR systems (SAP/Workday is a plus). Excellent interpersonal, communication, and stakeholder management skills. Proactive, data-driven, and solution-oriented mindset. Ability to work independently and collaboratively in a team. The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.
Posted 1 week ago
16.0 - 20.0 years
14 - 16 Lacs
Hyderabad
Work from Office
The primary responsibilities of this role include: Partner to drive Initiatives for Retention/Arresting Attrition Initiatives to develop a culture of high-performance, deep employee connect, and care Prompt resolution of staff grievances to maintain cordial management-employee relation Talent Initiatives to improve Talent Density High Performance Culture Key Responsibilities 1. Retention Engagement Drive retention management and lead engagement activities such as Skip Meetings, One-on-One Discussions, TL-HR Meets, and other Connect Sessions. Execute Employee Satisfaction Surveys, analyze results, and collaborate with business heads to establish the engagement charter. Oversee growth initiatives, including Internal Job Postings, Process Postings, and Promotion Interviews. 2. Employee Relations Foster healthy employee-employer relations by building and maintaining effective relationships with stakeholders. Manage the complete hire-to-retire cycle, focusing on Engage, Enable, and Retain. Strategize and ensure execution of Employee Relations initiatives across the organization. 3. Policy, Process Compliance Update and implement HR policies and conduct presentations and refresher training. Investigate policy violations and take appropriate disciplinary actions. 4. Employee Engagement Activities Organize motivational, team-building, and business-related activities, including floor games and quizzes. Conduct and analyze employee engagement surveys and implement plans to improve engagement scores. 5. Recognition Reward Develop strategies for recognizing and rewarding associates, including managing award ceremonies from planning to execution. 6. Grievance Management Address employee queries, grievances, and escalations promptly. Act as a mediator between management and employees to resolve issues effectively. 7. Exit Management Attrition Analysis Conduct exit interviews and escalate any arising issues. Prepare monthly attrition reports, track trends, and formulate retention strategies. Conduct one-on-one meetings with critical talent and communicate insights to leadership. 8. Communication Change Management Ensure effective communication on policy guidelines, employment processes, and benefits. Conduct workshops and surveys, and manage initiatives related to change management. Develop content for communications aligned with leadership input. 9. Data Analysis Reporting Maintain updated employee databases and prepare monthly reports. Track events, confirmations, exits, and other relevant data points.
Posted 1 week ago
10.0 - 12.0 years
17 - 19 Lacs
Mumbai
Work from Office
Job Summary : Senior Specialist - HR Business Partners (HRBP) will oversee the International region and driving HR initiatives tailored to the Indian business operations. This position plays a crucial role in aligning HR strategies with the organizational goals and fostering a positive and inclusive workplace culture. Key Responsibilities : Employee Engagement: Develop and implement initiatives to enhance employee engagement and satisfaction. Conduct regular surveys and gather feedback to identify areas for improvement. Policies: Communicate educate HR policies and procedures. Support compliance team with labour laws and industry regulations. Performance Management System: Oversee the implementation and enhancement of a performance management system. Provide guidance to managers on setting performance expectations and conducting meaningful performance reviews. Rewards and Recognition: Manage comprehensive rewards and recognition programs to motivate and retain top talent. Recognition Management HRBPs are responsible for designing, implementing, and managing employee recognition programs. These programs are aimed at acknowledging and rewarding employees for their hard work, achievements, and contributions to the organization. Feedback Mechanisms: HRBPs facilitate the establishment of feedback mechanisms that allow employees to recognize their peers, creating a culture of continuous appreciation. Retention Strategies: Based on the analysis of attrition data, HRBPs develop and implement retention strategies. These may include competitive compensation packages, career growth opportunities, and work-life balance programs. Predictive Analytics: Using data analytics, HRBPs can predict potential attrition and take proactive measures to retain key talent. This might include interventions like career development opportunities, training, or addressing workplace concerns. Qualifications and Skills : Master s degree in human resources, Business Administration, or a related field 10 - 12 years of proven experience in HR Excellent communication, interpersonal, and negotiation skills
Posted 1 week ago
4.0 - 8.0 years
3 - 7 Lacs
Ahmedabad
Work from Office
JOB Title: Customer Success Manager - SuvarnaSetu Job Type: Full Time Reporting to: Director - Sales & Marketing CTC Package: 6 - 7 LPA Job Descriptions: Dsoft is hiring the Customer Success Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers business through personalized promotion strategies in app. The Customer Success Manager (CSM) plays a pivotal role in ensuring the successful use of "SuvarnaSetu Business App" by clients who have subscribed to the same and their retention. The primary objective is to drive customer satisfaction, engagement, and usage of the app, ultimately contributing to customer retention and business growth. This role requires a proactive and customer-centric individual who can drive customer success through effective communication, relationship-building, and a deep understanding of the SuvarnaSetu Business App's value proposition. Adaptability, problem-solving skills, and a passion for customers delight are key attributes for success in this role. Job Responsibilities: Product Training: Provide in-depth training sessions to the clients and their staff, showcasing the key features and functionalities of the app. Develop and maintain comprehensive training materials, documentation, and resources. Account Management: Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique requirements. Regularly check in with clients to assess their satisfaction, address concerns, and identify opportunities for improvement. Usage Optimization: Analyze clients usage patterns and proactively suggest ways to optimize their utilization of the SuvarnaSetu Business App. Provide recommendations on additional features or upgrades based on customer needs. Customer Communication: Communicate product updates, new features, and best practices to clients & their staff on a regular basis. Share success stories and case studies to showcase the value of the app and its impact on businesses. Issue Resolution: Act as a liaison between clients and the technical support team, ensuring timely resolution of any issues or concerns. Escalate and prioritize critical clients issues, collaborating with cross-functional teams for swift resolutions. Customer Feedback: Gather clients feedback on their experiences with the SuvarnaSetu Business App. Use feedback to identify areas for improvement and share recommendation to the management and internal teams to implement necessary changes. Renewal Management: Monitor subscription renewals and proactively engage with clients prior to renewal dates. Present the value proposition and benefits of renewing the subscription to secure customer loyalty. Clients’ Advocacy: Identify satisfied customers who can act as advocates for the SuvarnaSetu Business App. Encourage customers to participate in case studies, testimonials, and referral programs to motivate other clients. Regular Reports and Analysis: Establish and track key performance indicators (KPIs) related to clients satisfaction, app usage, and renewal rates. Provide regular reports and insights to management on clients success metrics. Required Skill Sets: Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Familiarity with CRM tools and customer success platforms. Ability to understand client needs and provide effective solutions to create win-win situations. Education: Master OR Bachelor's degree in Business, Marketing, or a related field. Experience: 4 to 5 years proven experience in customer success or account management roles. Add on advantage to the candidate having experience of Jewelry OR Diamond retail/wholesale/manufacturer industry. Location: Based out of Ahmedabad. Willing to travel at Clients’ Site. Company Culture: Our Team comprises motivated individuals that help each other do remarkable things everyday. We face challenges together and we win together. And just like other humans, we make mistakes but we learn from them quickly.
Posted 1 week ago
6.0 - 11.0 years
12 - 20 Lacs
Gurugram
Work from Office
Role & responsibilities Lead end-to-end hiring: manpower planning to approvals, drive Employee Referral Program, manage consultants, reduce TAT through data-driven strategies. Optimize post-induction process to enhance policy awareness, training, and onboarding experience. Drive engagement through 1:1 connects, mentorship, D&I, well-being, and career development programs. Conduct training needs analysis, design and execute programs aligned with business goals. Lead Zing LMS implementation, manage training calendars, attendance tracking, and learning initiatives. Ensure timely goal setting and alignment of employee objectives with business priorities. Oversee PMS accuracy, KRA updates, and manage increment cycles with fairness and consistency. Drive performance discussions for PIP cases with proper documentation. Lead Rewards & Recognition (R&R) initiatives to boost motivation and appreciation. Preferred candidate profile Experience : 6 to 10 years in HR with expertise in Talent Management, L&D, Engagement, and PMS. Education : Bachelor's/Masters in HR or related fields; HR certifications (e.g., SHRM, CIPD) preferred. Skills : Strong communication and stakeholder management HRMS & LMS proficiency (ZingHR preferred) Analytical, data-driven mindset Project management and strategic thinking Employee-centric and high on confidentiality & integrity Preferred : Experience in fast-growing or MNC environments and a strong track record in training design and delivery.
Posted 1 week ago
3.0 - 6.0 years
5 - 6 Lacs
Kota
Work from Office
Job Purpose: The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition. Key Responsibilities Provide day-to-day performance management guidance to line management (e.g., coaching, career development, disciplinary actions) Conducts weekly meetings with respective business units. Consults with line management, providing HR guidance when appropriate. Analyses trends and metrics in partnership with the HR group to develop solutions, programs and policies. Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Mentor managers on employee development best practices on hiring, terminations and conflict resolution Conduct regular meetings with respective business leaders Provide guidance and input on org structuring, workforce planning and succession planning Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations. Document these discussions in detail on email. Assess learning needs across different teams and plan training programs to address them Plan, design, deliver and evaluate learning and development programs for all grades of employees Design and execute initiatives to communicate & inculcate vision and values across the organization Maintain a post-training evaluation system to ensure learning effectiveness of different programs Qualification, Experience & Skill Requirements: Bachelor's degree along with an MBA in HR with experience of 5+ Years. Minimum 3+ years of experience in HRBP role Innovative thinker, Self-motivator & Drive to work. Proficiency in HR ERP Tools and Microsoft Office applications. Expertise resolving complex employee relations issues. Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations and performance management. Excellent organizational skills and ability to multi task, Business Acumen / ability to understand Business. Excellent time and work pressure management skill, ability to prioritize, ability to work independently, high attention to detail and ability to meeting established deadlines. Good at detailed documentation Excellent communication & interpersonal skills Strong communication, presentation and persuasion skills. Proven ability in stakeholder management. Enthusiastic and positive attitude.
Posted 1 week ago
7.0 - 12.0 years
7 - 14 Lacs
Pune
Hybrid
Job Title: Team Manager -HRBP Years of Experience: 10 years over all experience in Human Resources with 8+ years of in core BHR support for ITES companies Role Type - Individual Contributor Education: Masters degree in HR Shift: General (Flexible) Primary Responsibilities • HR Business Effectiveness Play a strategic role in driving operational rigor across the Automation Team by planning, implementing and monitoring key HR projects for the BU. • Strategic talent Management Play an important role in implementation of strategic talent management efforts, starting with identification of talent strengths and needs .Requirements include contributing to implementation of strategic talent plan, talent movement plan, talent development plan (L&D opportunities) for automation team. • People Plan- Provide insights, recommendation feedback and ideas on development of people plan. Manage the implementation of holistic plan (Ex- Talent Management, leadership effectiveness, diversity and inclusion, culture). • Change design and orchestration – Orchestrate and implement change, adapting to new or changing structures cultural change, or business specific programs/processes. Evaluate internal business drivers, environmental factors, risks and benefits to foster change adoption and collaborate to develop change management strategies. • Leadership and Team Performance- Recommend inclusive leadership practices and implement interventions to improve leadership performance and team performance. • Strategy clarity and alignment- Leverage understanding of business strategy for automation team, execute on people and organizational priorities to drive business decisions and achieve business goals. Skills and Competencies 1) High degree of integrity and resilience. 2) Self-driven. Ability to effectively lead and facilitate projects independently. 3) Confident, high on persuasiveness which helps drive closures 4) Flair for engaging with people and developing relationships and ability to work in diverse and fast paced teams 5) Ability to make recommendations to effectively resolve problems or issues. 6) Ability to organize, multi-task, prioritize tasks and deliver quick results 7) Good written, conversational and presentation capabilities 8) Excellent analytical skills. 9) Proven ability to effectively coach employees and management through complex and difficult issues Thanks And regards, Recruitment Team
Posted 1 week ago
6.0 - 9.0 years
10 - 14 Lacs
Noida
Work from Office
This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]
Posted 1 week ago
6.0 - 8.0 years
10 - 12 Lacs
Noida
Work from Office
This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.
Posted 1 week ago
6.0 - 9.0 years
10 - 14 Lacs
Gurugram
Work from Office
This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]
Posted 1 week ago
6.0 - 8.0 years
10 - 12 Lacs
Gurugram
Work from Office
This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.
Posted 1 week ago
8.0 - 10.0 years
15 - 25 Lacs
Pune
Work from Office
Position Summary: We are seeking an experienced AVP-Talent Acquisition to lead our talent acquisition efforts across the organization. This role is critical to attracting high-quality talent aligned with our culture and business goals. The ideal candidate brings 8- 10 years of experience in fast-paced environments like Rubyworks, with a deep understanding of recruitment strategy, market intelligence, and employer branding. Key Responsibilities: Develop and execute hiring strategies that align with business objectives and support scalable growth Manage the end-to-end recruitment lifecyclefrom workforce planning and sourcing to screening, selection, and offer closure Rubyworks is creating an experts platform engage with experts and sign them up and onboard them on the platform Work closely with management to define role requirements, build sourcing plans, and ensure alignment throughout the hiring process Standardize recruitment workflows, interview practices, and evaluation methods to improve efficiency and hiring quality Promote Rubyworks as an employer of choice through campaigns, candidate outreach, and engagement initiatives Ensure a professional, inclusive, and engaging candidate experience across all stages of the recruitment process Track industry trends, compensation benchmarks, and competitor practices to inform hiring strategy Maintain accurate hiring data and ensure adherence to internal policies and applicable labor regulations Should have experience of working in a mid-sized IT or service based organization (50-500 employees) with execution experience as the organization scales up Qualifications: Bachelors or Masters degree in Human Resources, Business Administration, or related field 8- 10 years of recruitment experience in growth-oriented companies Strong understanding of sourcing techniques, hiring analytics, and interview frameworks Excellent communication, interpersonal, and decision-making skills Commitment to fair hiring practices and diversity in talent acquisition
Posted 1 week ago
2.0 - 7.0 years
3 - 8 Lacs
Gandhinagar, Ahmedabad
Work from Office
Job Overview: The Lead Executive HRBP will serve as a strategic partner to senior leadership, aligning HR strategies with business objectives to drive organizational success. This role involves leading HR initiatives, managing employee relations, and providing guidance on HR policies and practices. Key Responsibilities: • Strategic Partner: Collaborate with senior leaders to develop and implement HR strategies that support business goals. • Employee Relations: Manage complex employee relations issues, provide mediation, and ensure a positive work environment. • Performance Management: Oversee performance management processes, including goal setting, performance reviews, and development plans. • Talent Acquisition: Lead recruitment and onboarding processes to attract and retain top talent. • Change Management: Drive change management initiatives to support organizational transformation and growth. • HR Metrics: Analyze HR metrics and provide insights to improve HR practices and business outcomes. • Compliance: Ensure compliance with all applicable laws, regulations, and company policies. • Training and Development: Identify training needs and develop programs to enhance employee skills and capabilities. • Employee Engagement: Develop and implement strategies to improve employee engagement and morale. Qualifications: • Bachelors degree in human resources, Business Administration, or a related field (masters degree preferred). • Proven experience as an HR Business Partner or in a similar HR leadership role. • Strong understanding of HR practices, policies, and employment laws. • Excellent interpersonal and communication skills. • Ability to influence and build relationships with senior leaders and employees. • Strong problem-solving and decision-making abilities. • Experience with HR metrics and data analysis. • Ability to manage multiple priorities and work in a fast-paced environment. Skills: • Strategic thinking and planning • Leadership and team management • Conflict resolution and mediation • Performance management • Talent acquisition and retention • Change management • HR metrics and data analysis • Training and development • Employee engagement
Posted 1 week ago
5.0 - 10.0 years
4 - 5 Lacs
Hyderabad
Work from Office
Position Title: Client Case Specialist - UK Shift ( 1:30 PM TO 10:00 PM) 6 Days Working Department: Immigration Sales Location: Hyderabad - Jubilee hills / Hitech Raidurg Reports to: Sales Manager Job Type: Full-time Date Posted: 05-06 - 2025 About Y-Axis At Y-Axis, our mission is to empower individuals to become Global Indians ready to thrive and make an impact on the world stage. As the world's leading overseas career, immigration, and visa company, we guide clients through their international journeys. With 50+ offices across India, Australia, the UAE, the UK, and Canada, and a dedicated team of 1600+ professionals, we have helped over 1 million clients achieve their global aspirations. About the Department The Immigration Sales team assists individuals and families in navigating complex immigration processes to countries like Canada, Australia, the UK, the USA and Germany. We focus on understanding clients' goals, assessing eligibility, and recommending the most suitable pathways for skilled migration, family reunification, or permanent residency. Your Role: Inside Sales Consultant As an Inside Sales Consultant, you will be the first point of contact for clients seeking overseas education or immigration services. Your role involves counselling potential customers, providing expert advice, and offering our services through phone, email, and in-person interactions. Your goal is to guide clients in making informed decisions and support them through their journey to becoming Global Indians. Key Responsibilities Counsel potential customers on overseas education and immigration services through various communication channels. Offer personalized advice and guidance to clients, helping them understand their options and make informed decisions. Stay up-to-date with immigration policies and visa regulations to provide accurate information. Develop tailored strategies for clients, aligning with their goals and preferences. Meet sales targets through effective customer engagement and relationship-building. What Were Looking For Education: Bachelors degree in any field. Experience: 4 -10+ years of experience in sales, counselling, or customer service. Skills: Strong communication and interpersonal skills. Proficiency in using online communication tools and CRM systems. Target-driven with a proactive attitude toward achieving results. Soft Skills Required Problem-solving mindset with a focus on delivering excellent customer service. Adaptable and eager to learn in a fast-paced environment. Ability to work collaboratively within a team. Why Y-Axis? Be a part of a global leader in overseas education and immigration, where you can make a real impact on individuals' lives. Help clients turn their aspirations into reality as they embark on life-changing international journeys. Why This Department? Join a dynamic and supportive team that thrives on providing expert guidance to clients, making their dreams of studying or working abroad come true. Application Process Submit your application online and upload your updated resume and a cover letter Send your resume and cover letter to rajeshkumar.n@y-axis.com or call or WhatsApp at 7569979537 Shortlisted candidates will be contacted for a preliminary phone interview Selected candidates will be invited for an in-person interview and an assessment Shortlisted candidates will be put through for a final interview with the Senior Manager of the department, they are applying to. Finalized candidates will be receive an offer letter detailing the next steps. Join Y-Axis and Transform Lives Apply Now! Y-Axis | Creating Global Indians | Creating Global Citizens
Posted 1 week ago
4.0 - 8.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Role - HR Business Partner Company profile: A fast growing SEBI registered Fintech with 1Mn+ registered users on the path to becoming a unicorn by 2024. With a team size of 300+ and growing, centres across Mumbai, Delhi, Bangalore & Pune we are ramping up aggressively for the exciting next phase of growth. Responsibilities The role is a strategic partner and oversees all aspects of People Operations, Insights and HR Technology across the business globally. This role will play a critical part in a wide range of initiatives, ultimately benefiting the employee experience, whilst consequently supporting the success and growth of the business. The Individual will work very closely with numerous stakeholders across the organization as they continue to drive scale across the business. Function as a strategic business advisor to the executive/senior management of each business unit or specialty group regarding key organizational and management issues. Work with the company's executive management team to establish a sound plan of management succession that corresponds to the strategy and objectives of the company. Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals. Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective. Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits globally. Establish and implement HR efforts that effectively communicate and support the company's mission and strategic vision. Develop HR plans and strategies to support the achievement of the overall business operations objectives. Establish and improve upon existing hiring metrics and KPIs Qualifications Should have a CORE HRBP experience only Tier 2 collage MBA or engineer is required from the education standpoint Good in Data, Excel & Presentation skills Should have scaled up the business from x to 3x HC and stabilizes the business in terms of designing Policy, process & executing to the last mile. HC span managed to be more than 500+ Strategic HR Intervention like PMS, Succession Planning, Talent Management, Automation implemented to scaled the business needs Notice period – ASAP
Posted 1 week ago
5.0 - 6.0 years
7 - 8 Lacs
Chennai
Work from Office
Job Description As the Senior Manager - Customer Success, you will lead a high-performing team, overseeing the end-to-end customer journey. Your role will be pivotal in developing strategies to drive customer engagement with clear value outcomes, retention, minimize churn, create expansion and foster customer advocacy. Working closely with Sales, Product, and Support, you will ensure our customers derive maximum value from our solutions while helping to scale our customer success initiatives across the organization. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop a team of Customer Success Managers (CSMs), driving high performance and fostering a customer-first culture. Provide guidance on complex customer issues and ensure consistent team execution of customer success strategies. Customer Retention & Churn Reduction: Develop and execute strategies to reduce churn and ensure the long-term success of our customer base. Proactively identify at-risk accounts, develop mitigation plans, and work with customers to address challenges before they escalate. Customer Lifecycle Ownership: Oversee the full customer journey from onboarding through renewals and expansions, ensuring each phase is optimized for customer satisfaction, value delivery, and growth. Collaborate with Sales on upsell and cross-sell opportunities. Customer Advocacy & Expansion: Foster strong relationships with key decision-makers and champions within customer organizations. Advocate for customer needs internally, ensuring alignment with product roadmaps and company initiatives that drive customer success. Data-Driven Insights & Reporting: Leverage data to measure and improve customer health, monitor KPIs (e.g., CSAT, retention), and make informed decisions to drive account success. Report on team performance, customer outcomes, and churn reduction efforts to senior leadership. Process Improvement & Scalability: Refine customer success processes and systems to improve efficiency, scale operations, and enhance the overall customer experience. Partner with cross-functional teams to streamline workflows and ensure a seamless customer experience. Qualifications Bachelors degree in Business, Marketing, or a related field (or equivalent experience). Masters in Business Administration preferred 13+ years of overall experience in Customer Success, Account Management, or similar roles, with at least 4+ years in a leadership position handling India or Asia enterprise markets. Proven track record of managing customer success teams and delivering exceptional customer outcomes. Strong understanding of customer lifecycle management, retention strategies, and account growth. Excellent leadership, interpersonal, and communication skills, with the ability to build relationships with both customers and internal teams. Be an Evangelist of products with ability to speak in multiple forums about customer and industry trends Data-driven mindset with the ability to analyze customer metrics and derive actionable insights. Ability to work cross-functionally and influence decision-making at all levels of the organization.
Posted 1 week ago
10.0 - 13.0 years
35 - 40 Lacs
Chennai
Work from Office
Job Description As the Manager - Customer Success, you will lead a high-performing team, overseeing the end- to-end customer journey. Your role will be pivotal in developing strategies to drive customer engagement with clear value outcomes, retention, minimize churn, create expansion and foster customer advocacy. Working closely with Sales, Product, and Support, you will ensure our customers derive maximum value from our solutions while helping to scale our customer success initiatives across the organization. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop a team of Customer Success Managers (CSMs), driving high performance and fostering a customer-first culture. Provide guidance on complex customer issues and ensure consistent team execution of customer success strategies. Customer Retention & Churn Reduction: Develop and execute strategies to reduce churn and ensure the long-term success of our customer base. Proactively identify at-risk accounts, develop mitigation plans, and work with customers to address challenges before they escalate. Customer Lifecycle Ownership: Oversee the full customer journey from onboarding through renewals and expansions, ensuring each phase is optimized for customer satisfaction, value delivery, and growth. Collaborate with Sales on upsell and cross-sell opportunities. Customer Advocacy & Expansion: Foster strong relationships with key decision-makers and champions within customer organizations. Advocate for customer needs internally, ensuring alignment with product roadmaps and company initiatives that drive customer success. Data-Driven Insights & Reporting: Leverage data to measure and improve customer health, monitor KPIs (e.g., CSAT, retention), and make informed decisions to drive account success. Report on team performance, customer outcomes, and churn reduction efforts to senior leadership. Process Improvement & Scalability: Refine customer success processes and systems to improve efficiency, scale operations, and enhance the overall customer experience. Partner with cross-functional teams to streamline workflows and ensure a seamless customer experience. Qualifications Bachelors degree in Business, Marketing, or a related field (or equivalent experience). Masters in Business Administration preferred 10+ years of overall experience in Customer Success, Account Management, or similar roles, with at least 4+ years in a leadership position handling EMEA enterprise markets. Proven track record of managing customer success teams and delivering exceptional customer outcomes. Strong understanding of customer lifecycle management, retention strategies, and account growth. Excellent leadership, interpersonal, and communication skills, with the ability to build relationships with both customers and internal teams. Be an Evangelist of products with ability to speak in multiple forums about customer and industry trends Data-driven mindset with the ability to analyze customer metrics and derive actionable insights. Ability to work cross-functionally and influence decision-making at all levels of the organization.
Posted 1 week ago
2.0 - 4.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Location - Bengaluru Qualification - MBA (Marketing & Finance) Key Responsibilities Develop and execute GTM plans for products including pricing, communication, marketing, market assessment and define requirements for products launched in India Own and optimize acquisition, engagement, and conversion, leveraging data-driven insights especially during early adopter phases of products Support and build business cases for the launch of local offerings as well as India market specific product asks Define and track key performance metrics (KPIs) to measure GTM success and product adoption Collaborate with cross-functional teams, including marketing, finance, legal, sales, content and tech, to ensure seamless execution of GTM plans Conduct market research to understand competitive positioning, user needs, and emerging trends in the market Work closely with sales to identify and assess lost opportunities and stitch the story to drive the product roadmap Work closely with product and engineering teams to ensure alignment between product development and market needs Drive customer insights and feedback loops to refine product offerings and enhance user experience Key Requirements 2-4 years of experience in an B2B SaaS based company, specifically in a product or growth-related role Strong understanding of core product management principles MBA is good to have, however equivalent experience will also be considered Strong understanding of product lifecycle, growth and retention strategies, customer segmentation Ability to work in a fast-paced environment and drive projects from ideation to execution Excellent communication and stakeholder management skills driving conversations with both C-Suite audiences and Analysts alike Familiarity with JIRA and confluence and experience with API based products is a plus All Dun & Bradstreet job postings can be found at https: / / www.dnb.com / about-us / careers-and-people / joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. .
Posted 1 week ago
8.0 - 10.0 years
32 - 37 Lacs
Bengaluru
Work from Office
About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity : Manager - Product Marketing role at Hiver is an exciting and impactful opportunity for professionals who are passionate about driving growth and innovation within a high-growth SaaS company. This role will be pivotal to Hivers continued growth and success, requiring strategic acumen, creativity, and a customer-centric approach.What you ll be working on?Lifecycle Marketing and Customer Growth Strategies: * Lead and execute on customer events and creative growth strategies spanning customer onboarding, expansion, engagement and retention initiatives, directly impacting Hivers growth and success. * Craft compelling customer growth campaigns across email, website, in-product, webinars, in-person/virtual events and communities. Product Adoption and Customer Retention: * Develop a feature adoption and health score framework for Hiver customers to decrease the likelihood of churn and improve product stickiness. * Create and implement strategies to drive feature adoption among existing customers and prevent churn from 0 to 90 days and beyond. * Implement retention strategies, reducing churn, and increasing ARR while improving the customer onboarding experience. * Implement personalized initiatives to reduce churn and increase customer lifetime value (CLV). * Gather and analyze customer feedback through surveys, interviews, and reviews to identify needs and pain points. Leverage insights to guide product improvements and refine marketing strategies.Revenue Expansion Programs: * Partner with product, customer success, and sales teams to identify cross-sell and up-sell opportunities. * Plan and execute targeted campaigns to showcase the value of Hiver products to existing customers across in-product, email, webinar, virtual/in-person events, and other channels. * Expand to newer buying centers in Hiver s customer base to introduce new revenue opportunitiesCustomer Advocacy Programs * Lead a Customer Advocacy/Community Program to identify and nurture relationships with strategic customers * Drive advocacy initiatives such as reference programs, reviews, and testimonials. * Create thought leadership opportunities for key advocates and develop platforms for customer success storytelling * Lead ideation and delivery of customer events and initiatives, including customer roundtables, user conferences, and more. * Celebrate key customer milestones (e.g., project go-lives, achieving business outcomes). Collaborate with internal teams to create communication plans that highlight these achievements.What are we looking for? * MBA in Marketing or Business: Preference for candidates with an MBA degree in Marketing or Business, and 5 to 7 years of experience in product marketing at SaaS companies. * Analytical & Strategic bend of mind: Proficient in data analysis, strategic thinking, and ROI-focused marketing. * Customer-Centric approach: Deep understanding of customer needs and behaviors for effective customer growth and retention. * Proficiency in Content Creation: Ability to create engaging customer education content, including product videos, webinars, product 1-pagers, how-to guides, product courses, etc, to support feature adoption and revenue growth. * A customer-obsessed storyteller. You have deep empathy for customers and users, and can adapt how you communicate to best reach and engage your audience through customer events and advocacy programs. * Ability to understand SaaS product offering, its features, and its competitive landscape to communicate its value to customers effectively.
Posted 1 week ago
5.0 - 10.0 years
8 - 14 Lacs
Bengaluru
Work from Office
About AngelOne : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title: Specialist - HR Business Partner Location: Bengaluru What you will do: Strategic Partnership : Provide extensive HR partnering to the employees in the CPTO Org teams in the employee life cycle. Partner with COE teams and closely manage the execution of HR activities including performance management, talent planning, compensation and promotions, and other aspects of our people plan to drive organization goals. Dashboards & Metrics : Responsible for creating HR metrics dashboards around org health, hiring, ER updates, LnD initiatives. Enable leaders with proactive solutions to address people's challenges and foster a positive work environment. Employee Engagement : Manage the complete employee life cycle with respect to employee engagement programs. Evaluate potential employee challenges and address proactively to enhance employee satisfaction. Employee Pulse Surveys : Identify HR intervention needs, create appropriate programs, actively participate in HR interventions & projects, and ensure timely completion. Coach and advise managers and employees on a variety of components impacting employee experience, including performance management, employee relations concerns, rewards and recognition, leaves of absence, local labour laws, compensation and benefits, HR policies, people dynamics and other HR-related topics. Foster and maintain strong internal relationships with key HR colleagues including the Employee Relations, Talent Acquisition, Rewards, HR Ops, DEI and the L&D team. Who you are: Typically 5-10 years of related experience or specialized knowledge and skills. Excellent business orientation and acumen and ability to understand business units specific product/service value proposition and can translate their HR needs within the larger context of company success and profitability. Proven ability to influence and interact effectively across all levels of the organization, especially at senior levels. Effective contribution towards strategic initiatives and efficient in performing tactical & operational work. You are a self-starter; you are comfortable working in ambiguity; and you can also work independently with little to minimal supervision. You have strong problem-solving as well as critical and analytical thinking abilities. You are comfortable working with large sets of data and can formulate them clearly into a report or a presentation. You have outstanding interpersonal and influencing skills with demonstrated ability to develop relationships and influence at multiple levels within the organization. You can successfully manage a high volume of work with multiple conflicting priorities. Excellent organizational skills and attention to detail. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. Excellent time management skills with a proven ability to meet deadlines. Proficient with Google/Microsoft Office Suite, Tableau or related software. Preferred qualification: MBA in HR Experience working in a fast-paced, high growth, dynamic business environment Outstanding relationship-building, influencing and team collaboration skills Solid problem solving and analytical skills What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.
Posted 1 week ago
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