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Retention Executive

Retention Executive

Placemint In

3 - 5 years

2 - 3 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

retention customer support after sales support customer care customer retention customer service retention management retention marketing after sales service churn management customer relationship retention strategies after sales management

Work Mode

Remote

Job Type

Full Time

Job Description

Position: Retention Executive

Company: TruForz (formerly known as Placemint)

Brand: Big Laundry

Work Model: Chennai — 7 Days WFO Training Then WFH

Working Days: 6 Days

Joining: Immediate

About the Role:

We are seeking a Retention Executive who will connect with existing and old customers, understand their feedback, address issues, provide solutions, introduce new offerings, and retain them with the brand long-term. The ideal candidate will be empathetic, patient, and strong in communication while managing customer sentiments and queries professionally.

Responsibilities:

• Connect with customers through voice/call

• Take feedback and understand pain points

• Address concerns or escalate when needed

• Share new plans, offers & service benefits

• Retain customers and prevent drop-offs

• Maintain documentation of interactions

Requirements:

3–5 Years Experience — Customer Retention / Support

Strong communication + problem-solving skills

Fluent in English & Tamil (Hindi optional)

Ability to handle customers with calmness & empathy

Must have Laptop, Smartphone & Stable WiFi

More Jobs at Placemint In

Retention Executive

chennai

3.0 - 5.0 yrs

INR 2 - 3 Lacs

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Retention Executive