238 Retention Strategies Jobs - Page 6

Job Title : Sr. Manager - Sales (Assistant Store Manager Grade) Location : Mumbai, Maharashtra Industry : B2B Wholesale & Retail Reports to : Store Business Head (Store Manager) Job Purpose The Sr. Manager - Sales will oversee sales growth, customer acquisition, and team management across various customer channels, including Traders, HoReCa, and Offices & Institutions. Responsible for driving business development and repeat billing from tagged customers. Key Responsibilities Drive overall sales growth and market penetration in target segments. Lead the customer acquisition strategy to expand the client base. Manage, mentor, and motivate a team of 15-20 Sales Executives through Department Managers or Team Leaders. Drive sales across multiple customer channels (Traders, HoReCa, Offices & Institutions). Lead business development initiatives to increase market share and sales volume. Ensure repeat billing from tagged customers and enhance customer retention strategies. Monitor and adjust strategies to achieve sales targets and customer satisfaction. Collaborate with cross-functional teams to ensure operational efficiency and sales alignment. Evaluate market trends and competition to develop proactive sales strategies. Maintain regular reporting to the Store Business Head on sales performance and team progress. Key Performance Indicators (KPIs) Sales Growth : Achieving growth in sales revenue across key customer segments. Repeat Billing : Maximizing the frequency of repeat sales from tagged customers. HVS vs NHVS Sales Proportion : Managing the balance between High-Value Sales (HVS) and Non-High-Value Sales (NHVS). Increasing Share of Wallet : Growing the sales contribution from existing clients. Achieving Top Line and Bottom Line Business Limits : Meeting financial targets and profitability goals. Functional Competencies Strong sales management and team leadership skills. Ability to develop and execute strategic business development plans. Proficiency in customer acquisition and retention strategies . In-depth knowledge of B2B wholesale and retail industry dynamics. Experience in handling sales across multiple channels . Knowledge of the local market to understand customer preferences and trends. Behavioural Competencies Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to work under pressure and meet deadlines. High level of empathy and emotional intelligence in team management. Results-oriented , with a focus on achieving business objectives. Requirements Area Sales Manager level experience in FMCG sales. Background in Processed Food , Commodities , and DnT product range within the FMCG industry. Minimum Graduate qualification, with preference for PGDBM in Sales & Marketing specialization . Knowledge of the local market to cater to customer needs effectively.

Job Title : Sr. Manager - Sales (Assistant Store Manager Grade) Location : Hyderabad, Telangana Industry : B2B Wholesale & Retail Reports to : Store Business Head (Store Manager) Job Purpose The Sr. Manager - Sales will oversee sales growth, customer acquisition, and team management across various customer channels, including Traders, HoReCa, and Offices & Institutions. Responsible for driving business development and repeat billing from tagged customers. Key Responsibilities Drive overall sales growth and market penetration in target segments. Lead the customer acquisition strategy to expand the client base. Manage, mentor, and motivate a team of 15-20 Sales Executives through Department Managers or Team Leaders. Drive sales across multiple customer channels (Traders, HoReCa, Offices & Institutions). Lead business development initiatives to increase market share and sales volume. Ensure repeat billing from tagged customers and enhance customer retention strategies. Monitor and adjust strategies to achieve sales targets and customer satisfaction. Collaborate with cross-functional teams to ensure operational efficiency and sales alignment. Evaluate market trends and competition to develop proactive sales strategies. Maintain regular reporting to the Store Business Head on sales performance and team progress. Key Performance Indicators (KPIs) Sales Growth : Achieving growth in sales revenue across key customer segments. Repeat Billing : Maximizing the frequency of repeat sales from tagged customers. HVS vs NHVS Sales Proportion : Managing the balance between High-Value Sales (HVS) and Non-High-Value Sales (NHVS). Increasing Share of Wallet : Growing the sales contribution from existing clients. Achieving Top Line and Bottom Line Business Limits : Meeting financial targets and profitability goals. Functional Competencies Strong sales management and team leadership skills. Ability to develop and execute strategic business development plans. Proficiency in customer acquisition and retention strategies . In-depth knowledge of B2B wholesale and retail industry dynamics. Experience in handling sales across multiple channels . Knowledge of the local market to understand customer preferences and trends. Behavioural Competencies Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to work under pressure and meet deadlines. High level of empathy and emotional intelligence in team management. Results-oriented , with a focus on achieving business objectives. Requirements Area Sales Manager level experience in FMCG sales. Background in Processed Food , Commodities , and DnT product range within the FMCG industry. Minimum Graduate qualification, with preference for PGDBM in Sales & Marketing specialization . Knowledge of the local market to cater to customer needs effectively.

Role: Employee Relations Specialist Experience: 5 - 8 Years Industry Experience Qualification: Master's degree in human resources, Location: Pune, India Job Summary: The Employee Relations Specialist is responsible for fostering a positive work environment by proactively addressing employee concerns, resolving workplace conflicts, ensuring legal compliance, and supporting the overall health of the employee-employer relationship. This role plays a key part in enhancing employee engagement, promoting a fair workplace culture, and minimizing organizational risk. Key Responsibilities: Serve as the first point of contact for employee relations issues and concerns. Investigate complaints of misconduct, discrimination, harassment, or policy violations in a fair and thorough manner. Partner with management and HR colleagues to provide coaching, counselling, and guidance on employee-related issues. Interpret and apply HR policies, procedures, and employment laws to ensure consistent and compliant decisions. Support disciplinary actions, performance improvement plans (PIPs), and terminations. Maintain accurate documentation and case management records in a confidential and timely manner. Identify ER trends and recommend solutions to improve employee satisfaction and engagement. Assist in the design and delivery of training for managers and employees on workplace conduct, conflict resolution, and policy awareness. Collaborate with legal counsel and other HR functions as needed. Monitor workplace climate through surveys, exit interviews, and other feedback mechanisms. Education & Experience: Masters degree in human resources 5 - 8+ years of experience in employee relations or generalist HR role. Knowledge of labour laws, employment legislation, and best practices. Skills & Competencies: 8+ years of progressive experience in employee relations or HR, with a minimum of 3 years leading ER initiatives. Proven track record of implementing ER strategies and processes. Knowledge of labour laws, compliance frameworks, and cultural sensitivities. Exceptional emotional intelligence and the ability to handle complex, confidential matters with empathy. Have Analytical mindset with expertise in using data to inform decision-making and measure outcomes. Excellent interpersonal skills with the ability to partner across geographies and organizational levels. About RIA Advisory: RIA Advisory LLC (RIA) is a business advisory and technology company that specializes in the field of Revenue Management and Billing for Banking, Payments, Capital Markets, Exchanges, Utilities, Healthcare, and Insurance industry verticals. With a highly experienced team in the field of Pricing, Billing & Revenue Management, RIA prioritizes understanding client needs and industry best practices to approach any problem with insight and careful strategic planning. Each one of RIA Advisory's Managing Partners has over 20 years of industry expertise and experience, our leadership and consulting team demonstrate our continued efficiency to serve our clients as a strategic partner especially for transforming ORMB and CC&B space. Services Offered: Business Process Advisory for Revenue management processes Technology Consulting & Implementation Help clients transition to latest technology suite and overcome business problems. Managed Services Quality Assurance Cloud Services Product Offered: Data Migration and Integration Hub Data Analytics Platform Test Automation ¢ Document Fulfilment ¢ Customer Self Service Top Industries/Verticals: Financial Services ¢ Healthcare ¢ Energy and Utilities ¢ Public Sector Revenue Management We recognize the impact of technologies on the process & people that drive them, innovate scalable processes & accelerate the path to revenue realization. We value our people and are a Great Place to Work A Certified.

We are looking for a strategic and experienced Assistant General Manager (AGM) - Human Resources to join our dynamic HR team in the Real Estate sector. This role will oversee key HR functions including Talent Acquisition (TA), HR Business Partnering (HRBP), and project management for large-scale hiring initiatives. The ideal candidate will be a hands-on leader with expertise in aligning HR strategies with business objectives, driving talent acquisition efforts, and managing high-volume recruitment projects. This position requires a deep understanding of the real estate industry's HR needs, talent landscape, and operational dynamics. Role & responsibilities Act as a strategic partner to business leaders, understanding their specific needs and providing tailored HR solutions to drive organizational performance. Collaborate with business units to identify HR needs and align HR strategies with business goals. Provide guidance on employee relations, performance management, and conflict resolution, ensuring a high-performing culture. Lead organizational change management initiatives and support leadership in driving transformation projects, including workforce planning, succession planning, and talent development. Talent Acquisition (TA) Leadership : Oversee the recruitment strategy for the real estate division, ensuring alignment with business objectives and staffing needs. Lead end-to-end recruitment processes, including job requisition creation, candidate sourcing, interviewing, selection, and offer negotiation. Develop innovative recruitment strategies for various roles within real estate, including sales professionals, property managers, real estate analysts, project managers, and support staff. Leverage various sourcing channels, including job boards, social media, employee referrals, and external recruiting agencies. Enhance employer branding to attract top-tier talent, particularly in competitive real estate markets. Hiring Project Management : Manage large-scale, high-volume recruitment projects, ensuring effective planning, execution, and timely delivery. Collaborate with internal teams and external vendors to streamline recruitment processes and improve hiring efficiency. Stakeholder Engagement and Team Leadership : Build strong relationships with senior leadership, managers, and other HR team members to ensure effective implementation of HR initiatives. Data-Driven Decision Making : Use HR analytics to provide insights into recruitment trends, employee turnover, and other key workforce metrics. Continuously review recruitment practices and implement improvements based on data analysis, ensuring high levels of efficiency and effectiveness.

Role & responsibilities Highly organized and be able to respond, follow up and arrive at closure to variety and volume of responsibility Should be able to communicate well with confidence, engage and provide HR advisory/consulting services to senior stake holders, managers and employees. Highly proficient at analyzing people related data (attrition correlations, R&R utilization, Early warning systems, shift time, Incentives, OT and so on) and draw inferences Creative and willing to think both inside and outside the box Preferred knowledge about HR practices at least in one Performance Management, Employee Benefits, compensation, HR Shared Services, Case Management Service oriented, passionate and display highest level of integrity while providing resolutions to employees and create a positive vibrant ethos Possess good excel skillset ( Vlookup, Pivot etc) Preferred candidate profile : Must have 1 Year experience Must be flexible to work in shift Energetic and Strong headed Please apply if your only interested for contractual role

About Our Client: Our esteemed client is the India s leading real estate platform, revolutionizing the way people buy, sell, and rent properties. We are committed to providing innovative solutions for real estate transactions and offer seamless experiences to our customers. As part of our continued growth, we are looking for an experienced Head of Retention to join our team and drive customer retention strategies. For for improvement. Lead Direct and Enterprise sales teams to exceed revenue goals. Qualifications: MBA from Tier 1 Develop and execute comprehensive business strategies to achieve revenue and market growth targets Identify new business opportunities, markets, and partnerships to drive expansion.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What s it like to work with Volvo Group? The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behavior and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization. Our company values help guide us on that journey You will be part of our true global team that creates great results through amazing people, strong relationships, and a high-performance culture. We are on our Digital transformation journey, ready to create the future. What will you be doing? Partner with business as a strategic HR partner to drive Digital & IT transformation and organizational change. Anchor HR Processes such as merit reviews, promotional assessments, talent management and action plans resulting from employee feedback. Use HR analytics and AI-driven insights to support workforce planning, performance trends, and decision-making. Partner with business leaders to understand current and future skill/capability needs, including digital skill gaps. Champion change initiatives, organizational values and culture; Improve organizational leadership and effectiveness Provide guidance and coaching to business unit management that will enable them to be more successful as they lead their teams Liase with recruiting team to get the right talent on board for the business unit Develop and support retention strategies for critical talent using data-backed insights. Collaborate with the Talent Management team to design and implement strategies for identifying and developing high-potential, diverse talent. Advise and act on any performance or employee relations issues at a senior level Integrate and partner with HR colleagues in the COE teams You will also lead and participate in cross-group and company wide assignments What are we looking for? 10+ years of strong HR experience with a proven track record as an HR Business Partner. Strategic thinker and proactive problem solver with experience using data analytics and AI tools in HR (e.g., for engagement, attrition, performance). Strong ability to engage and influence senior business leaders and stakeholders. Experience of working cross functionally within all specialist HR functions with demonstrated collaboration & teamwork Capable of operating across the full HR spectrum strategic, operational, and tactical. Ability to set high personal goals and work independently Open to challenging the status quo; eager to learn, unlearn, and relearn in a digital HR landscape. Experience working with Global teams and managing cross cultural dimensions will be an added advantage Exposure to HRIS systems , AI-enabled tools , and predictive HR models is preferred. Ready for the next move? If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com. Last Application Date - 4th July 2025 Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Job : Job TitleCRM Manager - Customer Loyalty Job TypeRegular/ Job CategoryWatches & Wearables - Marketing DepartmentMarketing - E-commerce LocationBengaluru, Karnataka, India Titan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. This is a key role within our Marketing and E-commerce department, and you will have the opportunity to work with a dynamic and talented team. Key Responsibilities: - Develop and implement CRM strategies to increase customer loyalty and retention - Analyze customer data and behavior to identify opportunities for improvement - Collaborate with cross-functional teams to create targeted marketing campaigns and promotions - Monitor and track customer engagement and satisfaction levels - Utilize CRM tools and platforms to manage customer data and communication - Conduct market research and stay updated on industry trends to inform CRM strategies - Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams - Manage a team of CRM specialists and provide guidance and support as needed Additional Parameters: - This is a full-time, regular/permanent position - The role is based in Bengaluru, Karnataka, India - Some travel may be required for this role If you are a results-driven and customer-focused individual with a passion for the watches and wearables industry, we encourage you to apply for this exciting opportunity at Titan. Join our team and be a part of our journey to enhance customer loyalty and drive business growth. Work Experience Qualifications: Bachelor\u2019s degree in Marketing, Business, Data Analytics, or a related field. Experience: 2\u20133 years of experience in CRM campaign management, lifecycle marketing, or retention strategies. - Certifications in CRM platforms (e.g., Salesforce Certified CRM Specialist, HubSpot CRM) are a plus. - Experience in E-commerce, SaaS, Fintech, or Telecom industries is preferred. Required Skills & Expertise: Technical Skills: - Hands-on experience with CRM platforms and marketing automation tools (e.g., Salesforce, HubSpot, Klaviyo, MoEngage). -Knowledge of data analytics tools (e.g., Google Analytics 4, Mixpanel, Looker Studio,Adobe analytics). - Experience in A/B testing tools (e.g.,SFMC, Google Optimize, VWO). - Familiarity with SQL and database querying (preferred but not mandatory). Functional Skills: - Expertise in customer segmentation and behavioral targeting. - Strong understanding of customer lifecycle stages and lifecycle marketing strategies. - Proven ability to design and execute automated customer journeys. - Competency in analyzing and interpreting customer engagement data. \uFEFFSoft Skills: - Strategic ThinkingAbility to align CRM campaigns with broader business objectives. - Communication Skills: Clear articulation of strategies and data insights across teams. - Problem-SolvingProactive approach to identifying and addressing campaign challenges. - Attention to DetailPrecision in campaign execution and reporting. - CollaborationStrong interpersonal skills to work effectively with cross-functional teams.

About us:Hiver gives teams the simplest way to deliver outstanding and personalized customer service As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale We re a top-rated product on G2 and rank very highly on customer satisfaction At Hiver, we obsess about being world-class at everything we do Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers We re profitably run and are backed by notable investors K1 Capital led our most recent round of $27 million Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup AcceleratorOpportunity:Manager - Product Marketing role at Hiver is an exciting and impactful opportunity for professionals who are passionate about driving growth and innovation within a high-growth SaaS company This role will be pivotal to Hivers continued growth and success, requiring strategic acumen, creativity, and a customer-centric approach What you ll be working on?Lifecycle Marketing and Customer Growth Strategies: * Lead and execute on customer events and creative growth strategies spanning customer onboarding, expansion, engagement and retention initiatives, directly impacting Hivers growth and success * Craft compelling customer growth campaigns across email, website, in-product, webinars, in-person/virtual events and communities Product Adoption and Customer Retention: * Develop a feature adoption and health score framework for Hiver customers to decrease the likelihood of churn and improve product stickiness * Create and implement strategies to drive feature adoption among existing customers and prevent churn from 0 to 90 days and beyond * Implement retention strategies, reducing churn, and increasing ARR while improving the customer onboarding experience * Implement personalized initiatives to reduce churn and increase customer lifetime value (CLV) * Gather and analyze customer feedback through surveys, interviews, and reviews to identify needs and pain points Leverage insights to guide product improvements and refine marketing strategies Revenue Expansion Programs: * Partner with product, customer success, and sales teams to identify cross-sell and up-sell opportunities * Plan and execute targeted campaigns to showcase the value of Hiver products to existing customers across in-product, email, webinar, virtual/in-person events, and other channels * Expand to newer buying centers in Hiver s customer base to introduce new revenue opportunitiesCustomer Advocacy Programs * Lead a Customer Advocacy/Community Program to identify and nurture relationships with strategic customers * Drive advocacy initiatives such as reference programs, reviews, and testimonials * Create thought leadership opportunities for key advocates and develop platforms for customer success storytelling * Lead ideation and delivery of customer events and initiatives, including customer roundtables, user conferences, and more * Celebrate key customer milestones (e g , project go-lives, achieving business outcomes) Collaborate with internal teams to create communication plans that highlight these achievements What are we looking for? * MBA in Marketing or Business: Preference for candidates with an MBA degree in Marketing or Business, and 3 to 5 years of experience in product marketing at SaaS companies * Analytical & Strategic bend of mind: Proficient in data analysis, strategic thinking, and ROI-focused marketing * Customer-Centric approach: Deep understanding of customer needs and behaviours for effective customer growth and retention * Proficiency in Content Creation: Ability to create engaging customer education content, including product videos, webinars, product 1-pagers, how-to guides, product courses, etc, to support feature adoption and revenue growth * A customer-obsessed storyteller You have deep empathy for customers and users, and can adapt how you communicate to best reach and engage your audience through customer events and advocacy programs * Ability to understand SaaS product offering, its features, and its competitive landscape to communicate its value to customers effectively

Job Summary: The Bank Loyalty Manager is responsible for designing, executing, and optimizing customer loyalty and rewards programs for Credit Cards to drive customer engagement, retention, and satisfaction. This role will focus on analyzing customer behavior, managing loyalty campaigns, and ensuring alignment with the bank’s overall marketing and customer retention strategies. Key Responsibilities: Loyalty Program Design & Management Develop and manage the bank’s loyalty and rewards programs. Design programs that align with customer needs and the bank's business objectives. Evaluate and optimize existing programs based on customer feedback and market trends. Customer Engagement & Retention Work closely with the customer relationship team to ensure the loyalty programs promote long-term customer engagement. Analyze customer data to identify segments and create personalized offers. Develop strategies to enhance customer lifetime value (CLV) through loyalty programs. Campaign Execution Plan and execute loyalty marketing campaigns, promotions, and events. Collaborate with cross-functional teams such as product, marketing, and sales to drive program success. Manage external vendors and partners for program implementation and reward fulfillment. Data Analysis & Reporting Use data-driven insights to track the performance of loyalty programs. Provide regular reports on program ROI, customer behavior, and key performance metrics. Conduct customer surveys and feedback sessions to gauge program success. Partnerships & Collaborations Identify and negotiate partnerships with third-party vendors for exclusive customer benefits. Explore co-branded loyalty initiatives with other businesses or sectors to enhance program offerings. Customer Experience Optimization Ensure that the customer journey within the loyalty programs is seamless and adds value. Implement feedback loops to continuously improve the customer experience. Key : Educational Qualifications Bachelor's degree in Marketing, Business Administration, or a related field. MBA or Master’s in Marketing. Experience 5-7 years of experience in customer loyalty programs, preferably in the banking or financial services sector. Experience in customer segmentation, data analytics, and campaign management. Skills & Competencies Strong understanding of loyalty program mechanics and customer retention strategies. Excellent analytical skills with experience in data-driven decision-making. Proficiency in CRM tools, marketing automation, and analytics platforms. Strong communication and interpersonal skills for internal and external stakeholder management. Ability to manage multiple projects and deadlines in a fast-paced environment. Behavioral Competencies Customer-centric mindset. Strategic thinking with attention to detail. Proactive problem-solving skills. Team player with leadership capabilities. Performance Indicators: Increase in customer retention rate. Growth in customer lifetime value (CLV). Reduction in customer churn. Program participation and engagement rates. Return on investment (ROI) of loyalty initiatives.

What you will do: 1. Be part of a 24x7 Retention Team 2. Triage issues coming from various channels such as phone, chat, email or web portal (Blended process) 3. Prioriotize customer urgency and issues 4. Search and reuse information from internal information repositories 5. Log all incidents, requests and customer interactions into the case management system 6. Drive issues through the organization with urgency 7. Assess customer sentiment at all stages during the communication 8. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism 9. Understand the business impact of issues 10. Stay calm under stressful conditions while driving issues forward 11. Quickly learn and apply new knowledge and concepts Note-Immediate joiners are preferred and want only BPO company experience. Interested Candidates can contact on below mentioned details- mansi.sa@dinllp.com OR on 8368864718 Mansi Saxena

Develop and execute customer retention strategies via SMS, Email, WhatsApp, and RCS. Create personalized marketing campaigns to re-engage inactive customers. Manage audience segmentation and behavioral triggers for automated messaging. Track campaign performance and optimize for higher open rates and conversions . Work with design and content teams to craft compelling messages. Conduct A/B testing to improve messaging effectiveness. Analyze customer journey data and optimize engagement touchpoints. Requirements: 1-3 years of experience in Retention Marketing / CRM . Hands-on experience with SMS, Email, WhatsApp, and RCS marketing tools . Proficiency in email automation platform on Clevertap, moengage or similar tool Strong understanding of customer segmentation and lifecycle marketing . Knowledge of Clevertap, Excel, and reporting dashboards . Good copywriting skills for engaging communication .

Required experience : 2-5 Years Job brief We are looking for a results-driven and strategic Business Development Manager to drive revenue growth, build long-term client relationships, and expand new business opportunities. The ideal candidate should have strong leadership, decision-making, and negotiation skills, along with the ability to develop and execute effective business strategies. You will be responsible for identifying market trends, managing key accounts, and ensuring sustainable business growth. Job responsibilities Develop and implement strategic business plans to achieve company growth objectives. Identify and establish relationships with potential clients and key stakeholders. Manage and oversee the bidding process for online clients and business proposals. Negotiate contracts and close business deals to drive revenue. Lead and mentor the business development team to achieve set targets. Conduct market research to identify new business opportunities and industry trends. Ensure effective client retention strategies and maintain strong client relationships. Collaborate with cross-functional teams to enhance business operations and service offerings. Requirements Strong communication, negotiation, and leadership skills. Proven experience in business development, sales, or client management. Ability to build and maintain long-term client relationships. Excellent organizational and stakeholder management skills. Experience in handling multiple projects and business growth initiatives. Strong IT fluency and knowledge of online platforms and digital business strategies. Why Build Your Career With Daydreamsoft? Be part of a team that is not just a family but a sports team pushing your growth, valuing your ideas, and helping you achieve your career goals. Team That Values Needs, Growth & Well-Being We prioritize the growth, well-being, and success of our people. Our supportive culture ensures you have the resources and opportunities to achieve both personal and professional goals. Our mission is to enable every individual to reach their full potential.

Experience: 3+ Years Location: Kolkata ( Work From Office ) Job description Citytech is looking for a customer-focused Inside Sales Executive IT Solutions to nurture and expand relationships with existing clients. This role focuses on upselling, cross-selling, and maintaining long-term customer engagement to maximize revenue opportunities. If you have strong relationship-building skills and a strategic approach to client retention, this position is for you! Key Responsibilities Maintain and strengthen relationships with existing customers, ensuring continued satisfaction. Identify upselling and cross-selling opportunities to maximize value for clients. Conduct regular check-ins and follow-ups with customers to assess needs and introduce new offerings. Track customer feedback and industry trends to propose relevant product or service enhancements. Collaborate with account managers and product teams to align solutions with customer requirements. Ensure smooth renewals, repeat purchases, and long-term client retention. Manage payment milestones, service agreements, and contract renewals. Maintain detailed records of customer interactions, sales progress, and follow-ups. Required Skills and Qualifications 3+ years of experience in sales, account management, or customer relationship roles. Strong knowledge of upselling and customer retention strategies. Excellent communication and negotiation skills to foster customer loyalty. Ability to track customer needs and industry trends for sales optimization. Experience with CRM tools and sales tracking systems. Proven ability to maintain long-term business relationships with existing clients. Why Join Citytech? Work in a client-driven, high-impact role with growth potential. Competitive salary and performance-based incentives. Opportunity to maximize revenue and nurture strong customer relationships

Roles and Responsibilities Develop and implement HR strategies aligned with business objectives, ensuring effective talent acquisition, retention, and performance management. Design and execute training programs to enhance employee skills and knowledge, promoting continuous learning and development. Manage compensation and benefits packages, including salary structures, bonuses, health insurance, etc., ensuring competitiveness and fairness. Oversee HR operations such as recruitment processes (attracting top talent), onboarding new hires, exit procedures (dealing with terminations). Analyze data from various sources to identify trends and areas for improvement in employee engagement, policy compliance, and overall organizational effectiveness. Desired Candidate Profile 7-12 years of experience in an HR role within the Engineering & Construction industry. MBA/PGDM degree in HR/Industrial Relations or related field; additional certifications like SHRM-CP/PHR preferred. Proven track record of success in developing and implementing effective HR strategies that drive business results.

Associate Director / Director - Marketing (Head of In-App Growth) Associate Director / Director - Marketing About Junglee Games With over 140 million users , Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee s mission is to build entertainment for millions of people around the world and connect them through games. Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Job Overview We are seeking a seasoned growth leader to take ownership of our in-app growth at Junglee Games. This role will focus on increasing share of organic conversions by optimizing referral programs , social sharing features and cross-sell initiatives across all Junglee Games titles. The ideal candidate combines a strong analytical mindset with product sensibility and cross-functional leadership skills to drive initiatives at scale. Job Location Gurgaon Key Responsibilities Referrals & Virality: Design, launch, and scale effective referral and incentive programs that drive user acquisition and retention. Coordinate with all game stakeholders to own and understand the test pipeline and move the needle on the core KPIs Social Sharing: Develop in-app social constructs that encourage users to share game experiences, achievements, and rewards by understanding their intrinsic motivation to increase player engagement and liquidity across games. Cross-Sell Strategy: Build frameworks to promote relevant games and features to the right users at the right time, ensure players are aware of all games in the ecosystem and their ARPUs and lifetime values increase at an overall level. Growth Experimentation: Define and run a robust pipeline of A/B tests and growth experiments to drive user engagement and conversions across games. Qualifications & Skills Required 6-10 years of experience in growth, product or user acquisition roles preferably in consumer tech, gaming and social platforms. Proven track record of driving measurable growth through in-app strategies and user behaviour optimisation. Strong understanding of growth funnels, user segmentation, and retention strategies. Experience working with data platforms, product analytics tools (e.g., MMP platforms, CX platforms), and A/B testing frameworks. Ability to balance high-level strategy with hands-on execution. Exceptional communication and stakeholder management skills. Passion for gaming and a user-first mindset. Be a part of Junglee Games to: Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes. Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success. Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic. Embrace change - Change drives progress, and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead. Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving. Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more. Know more about us Explore the world of Junglee Games through our website, www.jungleegames.com . Get a glimpse of what Life at Junglee Games looks like on LinkedIn . Here is a quick snippet of the Junglee Games Offsite 24 Liked what you saw so far? Be A Junglee

Job Title: Manager HR Business Partner Location: Trivandrum, Kerala Experience: 7–12 years Industry: IT/ITES Reports to: Senior HR Leadership / Director – HR Role Overview: As a strategic HR Business Partner, you will act as the primary liaison between business units and the HR team. You’ll play a vital role in enabling business success by aligning human resource strategies with business objectives, driving employee engagement, fostering a culture of performance, and implementing talent development initiatives. Key Responsibilities: Partner with business leaders to understand workforce needs and design people strategies. Lead talent management initiatives, including performance reviews, employee engagement, and succession planning. Drive employee relations activities, ensuring a positive and compliant work environment. Support change management efforts, including restructuring, workforce transformation, and cultural initiatives. Collaborate with COEs (e.g., L&D, Comp & Benefits) to deliver integrated HR solutions. Analyze HR metrics to measure success and recommend continuous improvements. Coach managers on leadership, performance, and team development. Facilitate onboarding, assimilation, and retention programs for key talent. Requirements: 7–12 years of progressive HR experience, with at least 2 years in a business partner role. Strong understanding of HR practices in the ITES industry. Excellent interpersonal and stakeholder management skills. Experience in managing HR analytics and creating data-driven strategies. Master’s degree in HR, Business Management, or related fields. Proven track record of leading or supporting digital transformation initiatives in HR is a plus. Preferred Attributes: Empathetic listener and effective communicator. Problem-solver with a collaborative mindset. Agile, resilient, and capable of thriving in a dynamic environment. Experience with HRIS tools like Workday, SAP SuccessFactors, or similar.

Assistant Vice President(AVP) Retention website Link: www.dishainsurance.com CTC: 6LPA TO 7LPA Job Summary: The Assistant Vice President (AVP) Retention will focus on maintaining and enhancing client relationships within our Commercial Lines. This role is pivotal in identifying at-risk accounts, developing retention strategies, and ensuring clients receive the highest level of service and support .The AVP will also be responsible for leading and mentoring a team of 4-5 professionals. Role & responsibilities Client servicing and retention of existing clients Periodic communications with client which are specific and targeted. Procurement of quotes from Insurers, Preparation of RFQs and quote comparison. Analytical capabilities to understand the losses/ claims. Structured Interaction with Insurance managers. Product knowledge- Expert level of Domain Knowledge on Property, Projects and Marine Insurance. Lead and mentor a team of 4-5 professionals, ensuring smooth collaboration, performance. Monitoring and development of team members. Creating Value for client by evaluating the relevant value-added services. Knowledge of risk management Property Loss control and Marine loss control. Service and delivery Monitoring- Continuous monitoring of all the routine services such as endorsement Insurance, claims servicing and Policy servicing. Review meetings with client. Preparation of claims analysis reports and also the presentations for client interactions. Coordination with Internal teams such as operations, claims, Sales. Market and regulatory Updates. Desired Profile/ Who should join: Should have 10 to 12 years of experience in a general insurance company/ Insurance brokerage/ surveyor Proficient in Microsoft Excel and MS office Have good client engagement Skills. Be able to handle multiple projects simultaneously. Have strong communication and interpersonal skills to wok across teams. Be organized and methodical in their approach to work. Have an aptitude for continuous learning. Have good negotiation skills.

Architect, implement, and maintain enterprise-wide backup and recovery solutions using EMC NetWorker and Dell EMC Data Domain. Serve as the SME (Subject Matter Expert) for backup technologies, advising on best practices, DR strategies, compliance, and optimization. Lead the design and execution of backup policies, retention strategies, and disaster recovery exercises. Manage the day-to-day operations and performance tuning of backup environments across physical, virtual, and cloud platforms. Collaborate with cross-functional teams (e.g., server, storage, DBAs, application teams) to ensure consistent data protection coverage. Troubleshoot complex backup/restore failures, and implement preventive measures. Perform periodic capacity planning, patch management, and performance analysis. Create and maintain detailed technical documentation and operational runbooks. Mentor junior team members and provide knowledge transfer. Participate in audit reviews, ensuring backup processes meet compliance standards (e.g., SOX, GDPR, HIPAA). Engage with vendors for support, roadmap discussions, and license management. Job Description - Grade Specific EMC Networker Avamar Data Domain Backup Administration Skills (competencies)

Responsibilities Strategic HR Leadership Lead the integration of HR strategies with business operations to optimize talent management, enhance operational efficiency, and proactively scale for growth. Serve as a trusted advisor to senior leaders, aligning talent strategy with business objectives. Talent Optimization & Analytics Leverage advanced HR analytics to inform workforce planning and talent management decisions, driving strategic outcomes such as reduced attrition, improved employee productivity, and increased employee satisfaction. Develop and communicate insightful HR metrics dashboards that inform executive decisions and enhance operational performance. People Experience and Culture Continuously monitor employee sentiment using innovative methods (pulse surveys, Health Check, exit interviews), proactively addressing areas of improvement. Design and implement powerful employee engagement initiatives that reinforce a collaborative and high-performance culture. Provide strategic counsel to leadership on engagement best practices, recognition frameworks, and culture reinforcement activities. Compensation & Benefits Strategy Support strategic compensation reviews, utilizing external benchmarks and internal analytics to ensure competitive pay structures that attract and retain top talent. Lead initiatives that link rewards clearly to performance and organizational impact. Employee Relations & Compliance Expertly handle complex employee relations issues with discretion and effectiveness, safeguarding the culture and integrity of the organization. Maintain a deep understanding of HR compliance requirements, proactively ensuring organizational adherence and risk management. Performance Excellence & Learning Development Partner closely with leadership to implement high-impact performance management systems, fostering a culture of continuous feedback and professional growth. Champion comprehensive talent assessments and targeted learning interventions to address skill gaps and elevate performance across the center.

Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

Job Title Programme Manager Job Description Summary This role focuses on strategizing and overseeing program initiatives aligned with organizational goals, ensuring quality, performance, and budget efficiency. It involves managing cross-functional teams and projects, developing evaluation protocols, and driving improvements through data-driven insights and ROI monitoring. Key responsibilities include coordinating with analysts and stakeholders, mitigating risks, optimizing customer retention strategies, and implementing customer satisfaction metrics like NPS. Job Description Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives Manage program and project teams for optimal return on investment through cross-project initiatives Identify key requirements for cross-functional teams and external vendors Monitor ROI on initiatives being drive to enhance and retain revenue from the existing customer base Work with other program managers to identify risks and opportunities across multiple projects within the department Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Manage the implementation of NPS at various touchpoints in the customer journey

Job Title Programme Manager Job Description Summary This role focuses on strategizing and overseeing program initiatives aligned with organizational goals, ensuring quality, performance, and budget efficiency. It involves managing cross-functional teams and projects, developing evaluation protocols, and driving improvements through data-driven insights and ROI monitoring. Key responsibilities include coordinating with analysts and stakeholders, mitigating risks, optimizing customer retention strategies, and implementing customer satisfaction metrics like NPS. Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives Manage program and project teams for optimal return on investment through cross-project initiatives Identify key requirements for cross-functional teams and external vendors Monitor ROI on initiatives being drive to enhance and retain revenue from the existing customer base Work with other program managers to identify risks and opportunities across multiple projects within the department Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Manage the implementation of NPS at various touchpoints in the customer journey INCO: Cushman & Wakefield

Job Title: Assistant Manager/ Senior Executive - Customer Retention Marketing : We are seeking a dynamic and results-oriented professional to join our marketing team as an Assistant Manager/ Senior Executive for Customer Retention Marketing role. The ideal candidate should have a strong background in customer retention strategies. This role involves creating and implementing campaigns to retain existing customers, enhance customer experience and loyalty, and drive revenue growth. Responsibilities: Develop and execute customer retention marketing strategies to minimize churn and maximize customer lifetime value. Analyze customer data to identify patterns, preferences, and behaviors, leveraging insights to optimize retention campaigns. Collaborate with cross-functional teams, including product, sales, and customer support, to align strategies and improve overall customer experience. Create targeted and personalized communication campaigns through various channels, including email, WhatsApp, SMS, and in-app messaging. Implement strategies that effectively reach and engage customers across these various channels. Implement A/B testing and analyze campaign performance metrics to continuously improve the effectiveness of retention initiatives. Utilize marketing automation tools to set up and manage triggered campaigns based on customer behavior and engagement. Collaborate with the data analytics team to measure and report on key performance indicators related to customer retention. Stay informed about industry trends, best practices, and emerging technologies in customer retention marketing. Qualifications: Master/ Bachelor's degree in Marketing, Business, or a related field. Proven experience (3-4 years) in customer retention marketing, with a focus on driving customer loyalty and reducing churn. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills to collaborate effectively with internal teams. Familiarity with marketing automation tools and CRM systems such as Clever Tap. Results-driven mindset with a commitment to achieving retention and revenue goals. Creative thinking and problem-solving skills to develop innovative retention campaigns. If you are a passionate marketer with a track record of successful customer retention initiatives, we encourage you to apply. Join our team and contribute to the success of our company through effective customer retention strategies.

Role & responsibilities Manage end-to-end recruitment across the region. Partner with business heads to understand manpower needs and workforce planning. Oversee onboarding, induction of new hires. Resolve employee grievances and ensure fair HR practices. Conduct employee engagement initiatives to boost morale and retention. Maintain proper documentation and employee records in line as per regulations. Traveling for branch visits. Office upkeep and facility management efficiency. Vendor and asset management effectiveness. Cost optimization in office operations.