140 Retention Strategies Jobs - Page 6

Job_Description":" -Managing a team of Sales Executive. -Generate Auto Loan leads from open markets and through different channels and completion of the team target. -Develop, monitor, and liaise with client/channel partner (Car Dealers, DSA etc) including retention strategies for the region - -Implement and develop sales activities to achieve the target and arrange loan events in coordination with Cluster Head. -Handle product queries and service issues. -Providing necessary in-house On-field training and guidance to team members. -Process it ahead to the sales team by tagging interested need to follow up on the leads. -Leads to be forwarded to sales for maximum conversion till the file is disbursed. -Mentor, train, and ensure optimum team/region performance in terms of revenue target achievement and increasing business. -Originating high-value mandates, pre-sales, negotiations, and relationship maintenance. -Monitoring team on functioning as per the regulatory guidelines -Other duties or projects as assigned. Requirements Graduate from any discipline M inimum 2 Years of experience preferably in Vehicle Loan with cross selling . . Min Age 21- Max Age 50 as on 01.01.2025 ","

About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. Allen has the backing of some of the best names in business, education, and technology. With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains Advanced), and school/board exams, including Olympiads, NTSE, etc. Role We are seeking a highly motivated and experienced Customer Success Lead to join our team and play a crucial role in driving customer retention and ensuring their success. The ideal candidate will have 8-10 years of experience in customer success, with strong analytical, process-oriented, and leadership skills. This person will work closely with our Academics and Product teams to identify key initiatives that enhance the customer experience, drive retention, and foster long-term success for our customers. Key Responsibilities: Customer Retention Strategy: Develop and implement strategies to drive higher customer retention and satisfaction across the organization. Continuously evaluate and optimize customer success initiatives that impact key metrics, such as engagement, renewals, and churn. Cross-Functional Collaboration: Work closely with the Academics, Product, and Marketing teams to ensure alignment between customer needs, academic objectives, and product offerings. Advocate for customer requirements and feedback in product development and academic strategy to improve the overall customer experience. Customer Health Success Metrics: Define and track key customer success metrics and KPIs (such as retention rate, satisfaction, NPS, and engagement) to evaluate customer health. Leverage data to proactively identify areas for improvement or potential risk in the customer lifecycle. Customer Journey Mapping: Analyze the customer journey to understand pain points, challenges, and opportunities for improvement. Identify and prioritize opportunities for process improvement that enhance the overall customer experience from onboarding through to renewal. Customer Feedback Continuous Improvement: Gather and analyze customer feedback, translating it into actionable insights to improve product features, academic offerings, and customer engagement strategies. Champion customer needs and advocate for change where necessary. Qualification Skills 8-10 years of experience in a Customer Success or similar functions, preferably in a B2C industry Strong background in managing customer retention strategies, with proven success in increasing customer satisfaction and reducing churn. Exceptional analytical skills with the ability to derive insights from complex data sets and use data to drive decisions. Proven track record in process optimization and the ability to implement scalable processes. Experience working cross-functionally with product, academic, and customer teams to drive initiatives. Strong understanding of customer success metrics, customer health scoring, and customer journey mapping. Ability to communicate complex concepts effectively to both internal stakeholders and customers.

Manage the complete onboarding process, ensuring a seamless experience for new hires. Conduct orientation and induction programs to familiarize new employees with company policies, culture, and expectations. Coordinate with IT and Admin teams to ensure new employees receive necessary access, equipment, and credentials. Maintain and update employee records in the HRMS, ensuring accuracy and compliance. Collect, verify, and manage all pre-joining and post-joining documentation. Ensure proper documentation of employment contracts, NDAs, background verification reports, and other statutory documents. Conduct exit interviews to gather feedback and analyze trends for employee retention strategies. Ensure clearance formalities, handover processes, and issuance of experience and relieving letters. Required Skills & Qualifications: Bachelor s/Master s degree in Human Resources, Business Administration, or a related field. Strong knowledge of HRMS tools and HR documentation compliance. Excellent communication and interpersonal skills. High attention to detail and organizational skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers. What will you be doing Connect with the customers who raise requests to unsubscribe Understand customer s journey & gather information about issues faced during the tenure Retain customers by resolving their issues & providing suitable offers Arrange return pick-up & refunds for customers that could not be retained and close loop Develop new retention strategies based on customer s feedback & journey Maintain up-to-date knowledge of the company s current promotions & processes necessary to meet or exceed Retention goals

Ketto - Customer Retention Management Executive Mumbai, Maharashtra About the company Ketto is Asia's largest tech-enabled crowd funding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create large scale impact on a daily basis by taking our product to the next level. Introduction: We at Ketto, strongly believe that digging into the data yields more compelling numbers for our business; hence customer retention management enabled by marketing automation is an extremely important step in our business growth. We are looking for someone who would be a part of our Customer Retention Management team. Responsibilities: Own end-to-end execution of Engagement & Retention campaigns across all owned media – email, notifications, SMS, WhatsApp, Push notifications, Product Inventory Structure campaigns & build Journeys for different user segments and business offerings, across multiple channels Track & monitor channel level performance targets of visits, orders, revenue & conversion OKR’s achievement specifically on LTV (building repeat usage & adoption of SIP program) and DAU’s/MAU’s, along with efficiency metrics such as CTR’s, Open rates, Clicks & Conversions Optimize marketing automation strategies to drive user conversion & engagement Co-own the responsibility of new features & programs adoption, along with Product & tech teams Cross-functional collaboration with Business Intelligence & analytics, Product and Tech teams to enhance funnel efficiencies & event integrations Work closely with Brand & Content teams to ensure campaign deployment Maintain relations with external solution providers to explore new mechanisms and efficient initiatives to increase both retention & engagement of users Continuously conduct tests across channels for campaigns and journey flows including segmentation, messaging, frequency, send day/time, personalization What you bring to the table: 1 - 3 years of work experience in Customer Retention Management Strong problem-solving skills Strong analytical skills and the ability to churn insights from data Proven competency in MS Excel Prior experience in marketing automation technologies - CleverTap, WebEngage Perks and benefits: Attractive pay package on par with industry standards Flexible and meritocratic work culture Work environment aligned with diversity and inclusion parameters Individual’s professional & personal growth via learning & development programs

Become a Data Guru : Partner with stakeholders across the board to uncover their data needs and hurdles. Transform those insights into comprehensive strategies that supercharge data collection, storage, and utilization. Architect the Future: Design and implement a sleek medallion architecture that ensures our data is clean, integrated, and as accessible as your favorite playlist. Embrace Innovation : Stay ahead of the curve by mastering the modern data stack data warehouses, lakes, pipelines, and cloud platforms while leading the charge for innovative data technologies. Champion Data Governance: Establish and enforce robust data governance policies to ensure our data is as reliable and secure as a well-tuned engine. Fuel Continuous Improvement: Cultivate a culture of innovation by continuously seeking ways to optimize our data processes and workflowsbecause good enough isn’t in our vocabulary! Build Data as a Strategic Asset: Lead the creation of a centralized data bank that unlocks the true potential of our data, driving actionable business insights. Democratize Data: Develop strategies and tools that empower everyone—yes, even the non-techies— to make data-driven decisions and foster a data-centric culture. Collaborate and Conquer: Work hand-in-hand with our data engineering team to create a seamless end-to-end data ecosystem while empowering business teams to embrace data solutions.

Job Description: We are seeking a motivated and experienced Compensation and Benefits Specialist with relevant of experience and an MBA in HR to join our dynamic team in Pune. The ideal candidate will have strong analytical capabilities, advanced Excel skills, and a keen interest in driving digital transformation in the compensation and benefits space. Key Responsibilities: 1. Compensation Management: - Design, implement, and manage salary structures, incentive plans, and rewards programs aligned with organizational goals. - Conduct market benchmarking and job evaluation to maintain a competitive compensation framework. - Support annual salary reviews, bonus processing, and performance-linked rewards programs. 2. Benefits Administration: - Design and Implement benefits programs including health insurance, retirement plans, and other employee welfare initiatives. - Evaluate and recommend enhancements to the existing benefits structure based on employee feedback and market trends. 3. Data Analysis and Reporting: - Use advanced Excel to create dashboards, perform data modelling, and analyse compensation trends for decision-making. - Generate periodic reports for leadership on compensation costs, benefits utilization, and ROI analysis. 4. Digital Transformation: - Identify opportunities for process improvement and automation in compensation and benefits workflows. - Partner with IT and external vendors to implement digital tools and systems for efficient management. 5. Compliance and Auditing: - Ensure all compensation and benefits programs comply with local labor laws, tax regulations, and organizational policies. - Conduct regular audits to ensure accuracy and adherence to standards. 6. Stakeholder Collaboration: - Partner with HR business partners and leadership to address compensation and benefits related queries and provide strategic advice. - Educate employees on benefits programs and address concerns effectively. Qualifications: - Education: MBA in Human Resources or a related field. - Experience: 5-10 years in compensation and benefits, preferably within a medium to large-scale organization. Technical Skills: - Advanced Excel skills (pivot tables, macros, data visualization). - Familiarity with HRIS and payroll software; experience in digital transformation is a plus. Competencies: - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to manage multiple priorities and work under tight deadlines.

All HR Business Partner functions while working closely with the leadership and stakeholders to policy adherence. Onboarding, KM, Performance Management, Talent Engagement, PIP, attrition, grievances, to exit interviews. Manage data efficiently. Required Candidate profile Good exposure of performance appraisal, succession planning and stakeholder management. Experience required into employee engagement and connect activities. Open to working in a 24X7 environment.

Hiring for Regional Lead Retention Specialist (Tamil and Malayalam Speaking ) Required . Job Location- Chennai or Noida Experience/Skills Requirements: Experience: Customer retention, service, or recharge collection roles, ideally within Telecom (DTH experience preferred). Customer Focus: Strong drive to retain subscribers, with a high degree of customer-centricity. Partner Management: Skilled in managing agencies, overseeing calling processes, and building productive partnerships. Analytical Skills: Proficient in data analysis, with advanced skills in Excel and PowerPoint for tracking, reporting, and presenting insights. Service Delivery Orientation: Proactive in ensuring service reliability, with a focus on retaining customers in network-limited areas. Goal-Oriented: Demonstrates a results-driven attitude and a proactive approach to achieving retention and win-back targets.

About The Role : Install, configure, and manage EMC NetWorker backup and recovery solutions. Monitor backup performance and troubleshoot failures to ensure data protection. Perform regular backup and restore operations, including disaster recovery testing. Maintain and optimize backup policies, retention strategies, and deduplication techniques. Collaborate with IT teams to ensure proper backup of databases, applications, and virtual machines. Implement security best practices to protect backup data from ransomware and unauthorized access. Generate reports on backup success rates, failures, and storage utilization. Work with vendors and support teams to resolve backup-related issues. Document backup processes, configurations, and procedures. Stay updated with the latest NetWorker features, patches, and industry best practices. Primary Skills EMC Networker Avamar Data Domain

Acknowledge the customer and handle guests well. Customer Concern Resolution. Administer CSI in-dealership Survey (post card). Customer Satisfaction level analysis. Drive for Corrective and Preventive Actions. Increased Customer Retention Required Candidate profile • Improve customer loyalty and referrals. • Maintain high standards of house keeping. • Assist in CRM activities. • Maintain good relations with existing customers. • Conduct customer events.

Responsible for the employees life cycle – From on boarding till off boarding. • To ensure advances in HR processes and programs as well as to support key business objectives, strategies and initiatives. • Monitor and follow up on the various employee related issues / queries. • Manage employee grievances. • Responsible for the employees’ life cycle – From on boarding till off boarding. • To ensure advances in HR processes and programs as well as to support key business objectives, strategies and initiatives. • Monitor and follow up on the various employee related issues / queries • Manage employee grievances. • Attrition Management and implement strategies for Employee Retention. • Conduct various employee engagement activities as per calendar • Execute the rewards and recognition programs within timelines. • Responsible for the welfare of all the employees of the branch office. • Maintain a robust employee communication process. • Communicating the policies and the procedures to the employees. • Execute Performance Management process and work on development planning. • Execute company-wide programs and initiatives (e.g., salary review, workforce planning and organisational change). • Assist the HR Operations, Training & Development and Payroll teams as required

We are seeking a dynamic and proactive Customer Relationship Manager for Virtual Channel to join our team. This role is pivotal in nurturing and managing relationships with our clients to enhance satisfaction, retention, and loyalty. The ideal candidate will excel in understanding client needs, resolving issues, and driving initiatives that contribute to a positive client experience. Key Responsibilities: Client Engagement: Develop and maintain strong relationships with key clients, understanding their needs, goals, and challenges. Act as the main point of contact and trusted advisor. Customer Satisfaction: Monitor and ensure high levels of customer satisfaction through regular check-ins, feedback collection, and addressing any issues or concerns promptly. Account Management: Oversee and manage client accounts, ensuring that all deliverables and service commitments are met. Coordinate with internal teams to align on client needs and project requirements. Issue Resolution: Actively address and resolve any client issues or complaints. Work cross-functionally with support, sales, and other departments to find solutions and improve client satisfaction. Retention Strategies: Develop and implement strategies to enhance client retention and loyalty. Analyze client feedback and behavior to identify opportunities for improvement. Reporting and Analysis: Prepare regular reports on client status, satisfaction, and performance metrics. Analyze trends and provide insights to inform business decisions and strategy. Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling additional products or services to existing clients. Work with the sales team to drive growth and expand client relationships. Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and setting the stage for a positive long-term relationship. Market Trends: Stay informed about industry trends and best practices to provide clients with valuable insights and recommendations. Qualifications: Education: Bachelor s degree

He/she will be responsible for driving the performance management and talent management. Performance Management & Development Facilitate goal setting, measures, review and final rating and maintaining records of the same. Required Candidate profile Oversee HR activities specific to the sales department. Manage recruitment, training, and performance appraisals. Support employee engagement and retention initiatives.

We seek an HR Manager with 2+ years of experience in IT recruitment. Manage end-to-end hiring, foster employee engagement, ensure HR compliance, and support talent growth strategies. Join us to drive workforce excellence in a dynamic IT environment. Required Candidate profile 2+ years of experience in IT recruitment and HR operations Strong understanding of talent acquisition strategies Excellent communication & interpersonal skills Proactive, organized, and results-driven Perks and benefits Competitive Salary PF Esic Recognition & Rewards