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Nikshan Electronics
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Customer Care Manager

Customer Care Manager

Nikshan Electronics

3 - 7 years

0 Lacs

kannur kerala

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service customer satisfaction problem solving customer experience retention strategies

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will oversee the daily operations of the customer service department, ensuring that customer queries, complaints, and feedback are addressed efficiently. Your main goal will be to maintain high levels of customer satisfaction and loyalty by handling escalated customer issues that require managerial intervention. Additionally, you will be responsible for investigating and resolving complex service problems effectively and developing strategies to enhance customer experience and retention. Key Responsibilities: - Oversee daily operations of the customer service department - Ensure efficient handling of customer queries, complaints, and feedback - Maintain high levels of customer satisfaction and loyalty - Handle escalated customer issues requiring managerial intervention - Investigate and resolve complex service problems effectively - Develop strategies to enhance customer experience and retention Qualification Required: - Any Graduation Experience Required: - Minimum 3 years of experience in a relevant field Please note that this is a full-time position with a day shift schedule and the work location is in person.,

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Customer Care Manager