238 Retention Strategies Jobs - Page 8

JOB Title: Customer Success Manager - SuvarnaSetu Job Type: Full Time Reporting to: Director - Sales & Marketing CTC Package: 6 - 7 LPA Job Descriptions: Dsoft is hiring the Customer Success Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers business through personalized promotion strategies in app. The Customer Success Manager (CSM) plays a pivotal role in ensuring the successful use of "SuvarnaSetu Business App" by clients who have subscribed to the same and their retention. The primary objective is to drive customer satisfaction, engagement, and usage of the app, ultimately contributing to customer retention and business growth. This role requires a proactive and customer-centric individual who can drive customer success through effective communication, relationship-building, and a deep understanding of the SuvarnaSetu Business App's value proposition. Adaptability, problem-solving skills, and a passion for customers delight are key attributes for success in this role. Job Responsibilities: Product Training: Provide in-depth training sessions to the clients and their staff, showcasing the key features and functionalities of the app. Develop and maintain comprehensive training materials, documentation, and resources. Account Management: Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique requirements. Regularly check in with clients to assess their satisfaction, address concerns, and identify opportunities for improvement. Usage Optimization: Analyze clients usage patterns and proactively suggest ways to optimize their utilization of the SuvarnaSetu Business App. Provide recommendations on additional features or upgrades based on customer needs. Customer Communication: Communicate product updates, new features, and best practices to clients & their staff on a regular basis. Share success stories and case studies to showcase the value of the app and its impact on businesses. Issue Resolution: Act as a liaison between clients and the technical support team, ensuring timely resolution of any issues or concerns. Escalate and prioritize critical clients issues, collaborating with cross-functional teams for swift resolutions. Customer Feedback: Gather clients feedback on their experiences with the SuvarnaSetu Business App. Use feedback to identify areas for improvement and share recommendation to the management and internal teams to implement necessary changes. Renewal Management: Monitor subscription renewals and proactively engage with clients prior to renewal dates. Present the value proposition and benefits of renewing the subscription to secure customer loyalty. Clients’ Advocacy: Identify satisfied customers who can act as advocates for the SuvarnaSetu Business App. Encourage customers to participate in case studies, testimonials, and referral programs to motivate other clients. Regular Reports and Analysis: Establish and track key performance indicators (KPIs) related to clients satisfaction, app usage, and renewal rates. Provide regular reports and insights to management on clients success metrics. Required Skill Sets: Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Familiarity with CRM tools and customer success platforms. Ability to understand client needs and provide effective solutions to create win-win situations. Education: Master OR Bachelor's degree in Business, Marketing, or a related field. Experience: 4 to 5 years proven experience in customer success or account management roles. Add on advantage to the candidate having experience of Jewelry OR Diamond retail/wholesale/manufacturer industry. Location: Based out of Ahmedabad. Willing to travel at Clients’ Site. Company Culture: Our Team comprises motivated individuals that help each other do remarkable things everyday. We face challenges together and we win together. And just like other humans, we make mistakes but we learn from them quickly.

Role & responsibilities Lead end-to-end hiring: manpower planning to approvals, drive Employee Referral Program, manage consultants, reduce TAT through data-driven strategies. Optimize post-induction process to enhance policy awareness, training, and onboarding experience. Drive engagement through 1:1 connects, mentorship, D&I, well-being, and career development programs. Conduct training needs analysis, design and execute programs aligned with business goals. Lead Zing LMS implementation, manage training calendars, attendance tracking, and learning initiatives. Ensure timely goal setting and alignment of employee objectives with business priorities. Oversee PMS accuracy, KRA updates, and manage increment cycles with fairness and consistency. Drive performance discussions for PIP cases with proper documentation. Lead Rewards & Recognition (R&R) initiatives to boost motivation and appreciation. Preferred candidate profile Experience : 6 to 10 years in HR with expertise in Talent Management, L&D, Engagement, and PMS. Education : Bachelor's/Masters in HR or related fields; HR certifications (e.g., SHRM, CIPD) preferred. Skills : Strong communication and stakeholder management HRMS & LMS proficiency (ZingHR preferred) Analytical, data-driven mindset Project management and strategic thinking Employee-centric and high on confidentiality & integrity Preferred : Experience in fast-growing or MNC environments and a strong track record in training design and delivery.

Job Purpose: The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition. Key Responsibilities Provide day-to-day performance management guidance to line management (e.g., coaching, career development, disciplinary actions) Conducts weekly meetings with respective business units. Consults with line management, providing HR guidance when appropriate. Analyses trends and metrics in partnership with the HR group to develop solutions, programs and policies. Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Mentor managers on employee development best practices on hiring, terminations and conflict resolution Conduct regular meetings with respective business leaders Provide guidance and input on org structuring, workforce planning and succession planning Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations. Document these discussions in detail on email. Assess learning needs across different teams and plan training programs to address them Plan, design, deliver and evaluate learning and development programs for all grades of employees Design and execute initiatives to communicate & inculcate vision and values across the organization Maintain a post-training evaluation system to ensure learning effectiveness of different programs Qualification, Experience & Skill Requirements: Bachelor's degree along with an MBA in HR with experience of 5+ Years. Minimum 3+ years of experience in HRBP role Innovative thinker, Self-motivator & Drive to work. Proficiency in HR ERP Tools and Microsoft Office applications. Expertise resolving complex employee relations issues. Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations and performance management. Excellent organizational skills and ability to multi task, Business Acumen / ability to understand Business. Excellent time and work pressure management skill, ability to prioritize, ability to work independently, high attention to detail and ability to meeting established deadlines. Good at detailed documentation Excellent communication & interpersonal skills Strong communication, presentation and persuasion skills. Proven ability in stakeholder management. Enthusiastic and positive attitude.

Job Title: Team Manager -HRBP Years of Experience: 10 years over all experience in Human Resources with 8+ years of in core BHR support for ITES companies Role Type - Individual Contributor Education: Masters degree in HR Shift: General (Flexible) Primary Responsibilities • HR Business Effectiveness Play a strategic role in driving operational rigor across the Automation Team by planning, implementing and monitoring key HR projects for the BU. • Strategic talent Management Play an important role in implementation of strategic talent management efforts, starting with identification of talent strengths and needs .Requirements include contributing to implementation of strategic talent plan, talent movement plan, talent development plan (L&D opportunities) for automation team. • People Plan- Provide insights, recommendation feedback and ideas on development of people plan. Manage the implementation of holistic plan (Ex- Talent Management, leadership effectiveness, diversity and inclusion, culture). • Change design and orchestration – Orchestrate and implement change, adapting to new or changing structures cultural change, or business specific programs/processes. Evaluate internal business drivers, environmental factors, risks and benefits to foster change adoption and collaborate to develop change management strategies. • Leadership and Team Performance- Recommend inclusive leadership practices and implement interventions to improve leadership performance and team performance. • Strategy clarity and alignment- Leverage understanding of business strategy for automation team, execute on people and organizational priorities to drive business decisions and achieve business goals. Skills and Competencies 1) High degree of integrity and resilience. 2) Self-driven. Ability to effectively lead and facilitate projects independently. 3) Confident, high on persuasiveness which helps drive closures 4) Flair for engaging with people and developing relationships and ability to work in diverse and fast paced teams 5) Ability to make recommendations to effectively resolve problems or issues. 6) Ability to organize, multi-task, prioritize tasks and deliver quick results 7) Good written, conversational and presentation capabilities 8) Excellent analytical skills. 9) Proven ability to effectively coach employees and management through complex and difficult issues Thanks And regards, Recruitment Team

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.

Position Summary: We are seeking an experienced AVP-Talent Acquisition to lead our talent acquisition efforts across the organization. This role is critical to attracting high-quality talent aligned with our culture and business goals. The ideal candidate brings 8- 10 years of experience in fast-paced environments like Rubyworks, with a deep understanding of recruitment strategy, market intelligence, and employer branding. Key Responsibilities: Develop and execute hiring strategies that align with business objectives and support scalable growth Manage the end-to-end recruitment lifecyclefrom workforce planning and sourcing to screening, selection, and offer closure Rubyworks is creating an experts platform engage with experts and sign them up and onboard them on the platform Work closely with management to define role requirements, build sourcing plans, and ensure alignment throughout the hiring process Standardize recruitment workflows, interview practices, and evaluation methods to improve efficiency and hiring quality Promote Rubyworks as an employer of choice through campaigns, candidate outreach, and engagement initiatives Ensure a professional, inclusive, and engaging candidate experience across all stages of the recruitment process Track industry trends, compensation benchmarks, and competitor practices to inform hiring strategy Maintain accurate hiring data and ensure adherence to internal policies and applicable labor regulations Should have experience of working in a mid-sized IT or service based organization (50-500 employees) with execution experience as the organization scales up Qualifications: Bachelors or Masters degree in Human Resources, Business Administration, or related field 8- 10 years of recruitment experience in growth-oriented companies Strong understanding of sourcing techniques, hiring analytics, and interview frameworks Excellent communication, interpersonal, and decision-making skills Commitment to fair hiring practices and diversity in talent acquisition

Job Overview: The Lead Executive HRBP will serve as a strategic partner to senior leadership, aligning HR strategies with business objectives to drive organizational success. This role involves leading HR initiatives, managing employee relations, and providing guidance on HR policies and practices. Key Responsibilities: • Strategic Partner: Collaborate with senior leaders to develop and implement HR strategies that support business goals. • Employee Relations: Manage complex employee relations issues, provide mediation, and ensure a positive work environment. • Performance Management: Oversee performance management processes, including goal setting, performance reviews, and development plans. • Talent Acquisition: Lead recruitment and onboarding processes to attract and retain top talent. • Change Management: Drive change management initiatives to support organizational transformation and growth. • HR Metrics: Analyze HR metrics and provide insights to improve HR practices and business outcomes. • Compliance: Ensure compliance with all applicable laws, regulations, and company policies. • Training and Development: Identify training needs and develop programs to enhance employee skills and capabilities. • Employee Engagement: Develop and implement strategies to improve employee engagement and morale. Qualifications: • Bachelors degree in human resources, Business Administration, or a related field (masters degree preferred). • Proven experience as an HR Business Partner or in a similar HR leadership role. • Strong understanding of HR practices, policies, and employment laws. • Excellent interpersonal and communication skills. • Ability to influence and build relationships with senior leaders and employees. • Strong problem-solving and decision-making abilities. • Experience with HR metrics and data analysis. • Ability to manage multiple priorities and work in a fast-paced environment. Skills: • Strategic thinking and planning • Leadership and team management • Conflict resolution and mediation • Performance management • Talent acquisition and retention • Change management • HR metrics and data analysis • Training and development • Employee engagement

Position Title: Client Case Specialist - UK Shift ( 1:30 PM TO 10:00 PM) 6 Days Working Department: Immigration Sales Location: Hyderabad - Jubilee hills / Hitech Raidurg Reports to: Sales Manager Job Type: Full-time Date Posted: 05-06 - 2025 About Y-Axis At Y-Axis, our mission is to empower individuals to become Global Indians ready to thrive and make an impact on the world stage. As the world's leading overseas career, immigration, and visa company, we guide clients through their international journeys. With 50+ offices across India, Australia, the UAE, the UK, and Canada, and a dedicated team of 1600+ professionals, we have helped over 1 million clients achieve their global aspirations. About the Department The Immigration Sales team assists individuals and families in navigating complex immigration processes to countries like Canada, Australia, the UK, the USA and Germany. We focus on understanding clients' goals, assessing eligibility, and recommending the most suitable pathways for skilled migration, family reunification, or permanent residency. Your Role: Inside Sales Consultant As an Inside Sales Consultant, you will be the first point of contact for clients seeking overseas education or immigration services. Your role involves counselling potential customers, providing expert advice, and offering our services through phone, email, and in-person interactions. Your goal is to guide clients in making informed decisions and support them through their journey to becoming Global Indians. Key Responsibilities Counsel potential customers on overseas education and immigration services through various communication channels. Offer personalized advice and guidance to clients, helping them understand their options and make informed decisions. Stay up-to-date with immigration policies and visa regulations to provide accurate information. Develop tailored strategies for clients, aligning with their goals and preferences. Meet sales targets through effective customer engagement and relationship-building. What Were Looking For Education: Bachelors degree in any field. Experience: 4 -10+ years of experience in sales, counselling, or customer service. Skills: Strong communication and interpersonal skills. Proficiency in using online communication tools and CRM systems. Target-driven with a proactive attitude toward achieving results. Soft Skills Required Problem-solving mindset with a focus on delivering excellent customer service. Adaptable and eager to learn in a fast-paced environment. Ability to work collaboratively within a team. Why Y-Axis? Be a part of a global leader in overseas education and immigration, where you can make a real impact on individuals' lives. Help clients turn their aspirations into reality as they embark on life-changing international journeys. Why This Department? Join a dynamic and supportive team that thrives on providing expert guidance to clients, making their dreams of studying or working abroad come true. Application Process Submit your application online and upload your updated resume and a cover letter Send your resume and cover letter to rajeshkumar.n@y-axis.com or call or WhatsApp at 7569979537 Shortlisted candidates will be contacted for a preliminary phone interview Selected candidates will be invited for an in-person interview and an assessment Shortlisted candidates will be put through for a final interview with the Senior Manager of the department, they are applying to. Finalized candidates will be receive an offer letter detailing the next steps. Join Y-Axis and Transform Lives Apply Now! Y-Axis | Creating Global Indians | Creating Global Citizens

Role - HR Business Partner Company profile: A fast growing SEBI registered Fintech with 1Mn+ registered users on the path to becoming a unicorn by 2024. With a team size of 300+ and growing, centres across Mumbai, Delhi, Bangalore & Pune we are ramping up aggressively for the exciting next phase of growth. Responsibilities The role is a strategic partner and oversees all aspects of People Operations, Insights and HR Technology across the business globally. This role will play a critical part in a wide range of initiatives, ultimately benefiting the employee experience, whilst consequently supporting the success and growth of the business. The Individual will work very closely with numerous stakeholders across the organization as they continue to drive scale across the business. Function as a strategic business advisor to the executive/senior management of each business unit or specialty group regarding key organizational and management issues. Work with the company's executive management team to establish a sound plan of management succession that corresponds to the strategy and objectives of the company. Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals. Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective. Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits globally. Establish and implement HR efforts that effectively communicate and support the company's mission and strategic vision. Develop HR plans and strategies to support the achievement of the overall business operations objectives. Establish and improve upon existing hiring metrics and KPIs Qualifications Should have a CORE HRBP experience only Tier 2 collage MBA or engineer is required from the education standpoint Good in Data, Excel & Presentation skills Should have scaled up the business from x to 3x HC and stabilizes the business in terms of designing Policy, process & executing to the last mile. HC span managed to be more than 500+ Strategic HR Intervention like PMS, Succession Planning, Talent Management, Automation implemented to scaled the business needs Notice period – ASAP

Job Description As the Senior Manager - Customer Success, you will lead a high-performing team, overseeing the end-to-end customer journey. Your role will be pivotal in developing strategies to drive customer engagement with clear value outcomes, retention, minimize churn, create expansion and foster customer advocacy. Working closely with Sales, Product, and Support, you will ensure our customers derive maximum value from our solutions while helping to scale our customer success initiatives across the organization. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop a team of Customer Success Managers (CSMs), driving high performance and fostering a customer-first culture. Provide guidance on complex customer issues and ensure consistent team execution of customer success strategies. Customer Retention & Churn Reduction: Develop and execute strategies to reduce churn and ensure the long-term success of our customer base. Proactively identify at-risk accounts, develop mitigation plans, and work with customers to address challenges before they escalate. Customer Lifecycle Ownership: Oversee the full customer journey from onboarding through renewals and expansions, ensuring each phase is optimized for customer satisfaction, value delivery, and growth. Collaborate with Sales on upsell and cross-sell opportunities. Customer Advocacy & Expansion: Foster strong relationships with key decision-makers and champions within customer organizations. Advocate for customer needs internally, ensuring alignment with product roadmaps and company initiatives that drive customer success. Data-Driven Insights & Reporting: Leverage data to measure and improve customer health, monitor KPIs (e.g., CSAT, retention), and make informed decisions to drive account success. Report on team performance, customer outcomes, and churn reduction efforts to senior leadership. Process Improvement & Scalability: Refine customer success processes and systems to improve efficiency, scale operations, and enhance the overall customer experience. Partner with cross-functional teams to streamline workflows and ensure a seamless customer experience. Qualifications Bachelors degree in Business, Marketing, or a related field (or equivalent experience). Masters in Business Administration preferred 13+ years of overall experience in Customer Success, Account Management, or similar roles, with at least 4+ years in a leadership position handling India or Asia enterprise markets. Proven track record of managing customer success teams and delivering exceptional customer outcomes. Strong understanding of customer lifecycle management, retention strategies, and account growth. Excellent leadership, interpersonal, and communication skills, with the ability to build relationships with both customers and internal teams. Be an Evangelist of products with ability to speak in multiple forums about customer and industry trends Data-driven mindset with the ability to analyze customer metrics and derive actionable insights. Ability to work cross-functionally and influence decision-making at all levels of the organization.

Job Description As the Manager - Customer Success, you will lead a high-performing team, overseeing the end- to-end customer journey. Your role will be pivotal in developing strategies to drive customer engagement with clear value outcomes, retention, minimize churn, create expansion and foster customer advocacy. Working closely with Sales, Product, and Support, you will ensure our customers derive maximum value from our solutions while helping to scale our customer success initiatives across the organization. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop a team of Customer Success Managers (CSMs), driving high performance and fostering a customer-first culture. Provide guidance on complex customer issues and ensure consistent team execution of customer success strategies. Customer Retention & Churn Reduction: Develop and execute strategies to reduce churn and ensure the long-term success of our customer base. Proactively identify at-risk accounts, develop mitigation plans, and work with customers to address challenges before they escalate. Customer Lifecycle Ownership: Oversee the full customer journey from onboarding through renewals and expansions, ensuring each phase is optimized for customer satisfaction, value delivery, and growth. Collaborate with Sales on upsell and cross-sell opportunities. Customer Advocacy & Expansion: Foster strong relationships with key decision-makers and champions within customer organizations. Advocate for customer needs internally, ensuring alignment with product roadmaps and company initiatives that drive customer success. Data-Driven Insights & Reporting: Leverage data to measure and improve customer health, monitor KPIs (e.g., CSAT, retention), and make informed decisions to drive account success. Report on team performance, customer outcomes, and churn reduction efforts to senior leadership. Process Improvement & Scalability: Refine customer success processes and systems to improve efficiency, scale operations, and enhance the overall customer experience. Partner with cross-functional teams to streamline workflows and ensure a seamless customer experience. Qualifications Bachelors degree in Business, Marketing, or a related field (or equivalent experience). Masters in Business Administration preferred 10+ years of overall experience in Customer Success, Account Management, or similar roles, with at least 4+ years in a leadership position handling EMEA enterprise markets. Proven track record of managing customer success teams and delivering exceptional customer outcomes. Strong understanding of customer lifecycle management, retention strategies, and account growth. Excellent leadership, interpersonal, and communication skills, with the ability to build relationships with both customers and internal teams. Be an Evangelist of products with ability to speak in multiple forums about customer and industry trends Data-driven mindset with the ability to analyze customer metrics and derive actionable insights. Ability to work cross-functionally and influence decision-making at all levels of the organization.

Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Location - Bengaluru Qualification - MBA (Marketing & Finance) Key Responsibilities Develop and execute GTM plans for products including pricing, communication, marketing, market assessment and define requirements for products launched in India Own and optimize acquisition, engagement, and conversion, leveraging data-driven insights especially during early adopter phases of products Support and build business cases for the launch of local offerings as well as India market specific product asks Define and track key performance metrics (KPIs) to measure GTM success and product adoption Collaborate with cross-functional teams, including marketing, finance, legal, sales, content and tech, to ensure seamless execution of GTM plans Conduct market research to understand competitive positioning, user needs, and emerging trends in the market Work closely with sales to identify and assess lost opportunities and stitch the story to drive the product roadmap Work closely with product and engineering teams to ensure alignment between product development and market needs Drive customer insights and feedback loops to refine product offerings and enhance user experience Key Requirements 2-4 years of experience in an B2B SaaS based company, specifically in a product or growth-related role Strong understanding of core product management principles MBA is good to have, however equivalent experience will also be considered Strong understanding of product lifecycle, growth and retention strategies, customer segmentation Ability to work in a fast-paced environment and drive projects from ideation to execution Excellent communication and stakeholder management skills driving conversations with both C-Suite audiences and Analysts alike Familiarity with JIRA and confluence and experience with API based products is a plus All Dun & Bradstreet job postings can be found at https: / / www.dnb.com / about-us / careers-and-people / joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. .

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity : Manager - Product Marketing role at Hiver is an exciting and impactful opportunity for professionals who are passionate about driving growth and innovation within a high-growth SaaS company. This role will be pivotal to Hivers continued growth and success, requiring strategic acumen, creativity, and a customer-centric approach.What you ll be working on?Lifecycle Marketing and Customer Growth Strategies: * Lead and execute on customer events and creative growth strategies spanning customer onboarding, expansion, engagement and retention initiatives, directly impacting Hivers growth and success. * Craft compelling customer growth campaigns across email, website, in-product, webinars, in-person/virtual events and communities. Product Adoption and Customer Retention: * Develop a feature adoption and health score framework for Hiver customers to decrease the likelihood of churn and improve product stickiness. * Create and implement strategies to drive feature adoption among existing customers and prevent churn from 0 to 90 days and beyond. * Implement retention strategies, reducing churn, and increasing ARR while improving the customer onboarding experience. * Implement personalized initiatives to reduce churn and increase customer lifetime value (CLV). * Gather and analyze customer feedback through surveys, interviews, and reviews to identify needs and pain points. Leverage insights to guide product improvements and refine marketing strategies.Revenue Expansion Programs: * Partner with product, customer success, and sales teams to identify cross-sell and up-sell opportunities. * Plan and execute targeted campaigns to showcase the value of Hiver products to existing customers across in-product, email, webinar, virtual/in-person events, and other channels. * Expand to newer buying centers in Hiver s customer base to introduce new revenue opportunitiesCustomer Advocacy Programs * Lead a Customer Advocacy/Community Program to identify and nurture relationships with strategic customers * Drive advocacy initiatives such as reference programs, reviews, and testimonials. * Create thought leadership opportunities for key advocates and develop platforms for customer success storytelling * Lead ideation and delivery of customer events and initiatives, including customer roundtables, user conferences, and more. * Celebrate key customer milestones (e.g., project go-lives, achieving business outcomes). Collaborate with internal teams to create communication plans that highlight these achievements.What are we looking for? * MBA in Marketing or Business: Preference for candidates with an MBA degree in Marketing or Business, and 5 to 7 years of experience in product marketing at SaaS companies. * Analytical & Strategic bend of mind: Proficient in data analysis, strategic thinking, and ROI-focused marketing. * Customer-Centric approach: Deep understanding of customer needs and behaviors for effective customer growth and retention. * Proficiency in Content Creation: Ability to create engaging customer education content, including product videos, webinars, product 1-pagers, how-to guides, product courses, etc, to support feature adoption and revenue growth. * A customer-obsessed storyteller. You have deep empathy for customers and users, and can adapt how you communicate to best reach and engage your audience through customer events and advocacy programs. * Ability to understand SaaS product offering, its features, and its competitive landscape to communicate its value to customers effectively.

About AngelOne : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title: Specialist - HR Business Partner Location: Bengaluru What you will do: Strategic Partnership : Provide extensive HR partnering to the employees in the CPTO Org teams in the employee life cycle. Partner with COE teams and closely manage the execution of HR activities including performance management, talent planning, compensation and promotions, and other aspects of our people plan to drive organization goals. Dashboards & Metrics : Responsible for creating HR metrics dashboards around org health, hiring, ER updates, LnD initiatives. Enable leaders with proactive solutions to address people's challenges and foster a positive work environment. Employee Engagement : Manage the complete employee life cycle with respect to employee engagement programs. Evaluate potential employee challenges and address proactively to enhance employee satisfaction. Employee Pulse Surveys : Identify HR intervention needs, create appropriate programs, actively participate in HR interventions & projects, and ensure timely completion. Coach and advise managers and employees on a variety of components impacting employee experience, including performance management, employee relations concerns, rewards and recognition, leaves of absence, local labour laws, compensation and benefits, HR policies, people dynamics and other HR-related topics. Foster and maintain strong internal relationships with key HR colleagues including the Employee Relations, Talent Acquisition, Rewards, HR Ops, DEI and the L&D team. Who you are: Typically 5-10 years of related experience or specialized knowledge and skills. Excellent business orientation and acumen and ability to understand business units specific product/service value proposition and can translate their HR needs within the larger context of company success and profitability. Proven ability to influence and interact effectively across all levels of the organization, especially at senior levels. Effective contribution towards strategic initiatives and efficient in performing tactical & operational work. You are a self-starter; you are comfortable working in ambiguity; and you can also work independently with little to minimal supervision. You have strong problem-solving as well as critical and analytical thinking abilities. You are comfortable working with large sets of data and can formulate them clearly into a report or a presentation. You have outstanding interpersonal and influencing skills with demonstrated ability to develop relationships and influence at multiple levels within the organization. You can successfully manage a high volume of work with multiple conflicting priorities. Excellent organizational skills and attention to detail. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. Excellent time management skills with a proven ability to meet deadlines. Proficient with Google/Microsoft Office Suite, Tableau or related software. Preferred qualification: MBA in HR Experience working in a fast-paced, high growth, dynamic business environment Outstanding relationship-building, influencing and team collaboration skills Solid problem solving and analytical skills What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job description The holder of this role manages all Employee Experience & Retention activities of the aligned process. the role also requires ensuring all EE&R activities and performance standards are carried out as planned within the agreed time frames with no short fall in TAT thereby ensuring the highest levels of employee engagement and employee satisfaction in the process. KEY ACCOUNTABILITIES/ RESPONSIBILITIES Employee Relationship management and Communication: To be the single point of contact providing EE&R representation in the aligned process through effective employee relations/counsel & query/grievance handling. Conduct policy sessions during induction, training and BAU (refresher) stages. Ensure sufficient presence and visibility on the operations floor. Own and facilitate the Reward and Recognition process (including distressing) across the floor. Assist the floor in activities where EE&R intervention is required. Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in identified areas. • Communicate any policy/procedure updates/additions/deletions to all the concerned people in the process Drive Corporate Social Responsibility initiatives. Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates - skip level meetings and One-on-ones. Drive fun activities in the process Career Progression & Performance Management: Ensure timely communication/execution/completion of Performance Management Process (annually and bi-annually and monthly). Facilitation & timely execution of Internal Job Postings (Lateral) in the Process. Conduct the assessment centre for promoting advisors to the next level . Compliance: Increments of employees as per the life cycle approach Ensure that confirmations are done after six months Ensure that payroll inputs reach the coordinators in time and signs off the payroll before it is sent to the vendor Follow up on Background Checks and ensure that action is taken on employees with unfavourable reports. Own and prepare the weekly headcount and attrition reports. Provide information and support for carrying out of effective Audits. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

EC-Council is hiring! Position- Talent Development & Culture Partner Location: Hyderabad or Mumbai, India. Onsite working About EC-Council EC-Council is the worlds largest cybersecurity technical certification body. We operate in 145 countries globally, and we are the owner and developer of various world- famous cybersecurity programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cybersecurity mindset of countless organizations worldwide. www.eccouncil.org Position Overview Join the dynamic People Team team of EC-Council! This global industry leader seeks a Talent Development & Culture Partner to support the talent development, performance excellence, engagement and cultural success in a fast-paced, nimble, creative environment. The role develops, defines and execute key learning, talent and cultural initiatives that will maximize talent across the organization in the areas of functional, performance management, organization design, and DEIB (diversity, equity, inclusion and belonging) initiatives. Reporting to the Global HR Head, the Talent Development & Culture Partner will deliver on the company's employee value proposition through the effective development and delivery of progressive, dynamic solutions to drive company-wide strategies such as external and internal programmatic experiences through skill building, coaching, speaker series, and DEIB campaigns to create high impact development experiences. This will involve collaborating with the HR team and business stakeholders to create and implement strategies that align with our goals, foster a culture of continuous growth, and bring our values to life. Key Responsibilities Talent Development: - Develop, organize, and direct development initiatives throughout the company including succession planning, talent reviews, coaching and performance consulting. - Researches, plans, organizes, administers, tracks and reports on programs through classroom, on-line, and webinar training sessions for all levels of employees. - Develops material to support current and new development programs (i.e. org charts, workflows, job aids, marketing collateral). - Consistently identifies and recommends changes to current programs and initiatives that lead to cutting-edge improvements in the learning and development space. - Manages the internal Talent Development inbox responding to ongoing employees questions and requests. - Manages and maintains all required data and records (i.e. Engagement Survey, Talent Review, 360 Degree Feedback). - Oversees company and vendor representatives who are acting in the role of facilitators for a specific program or initiative. - Anticipate and react quickly to shifts in strategy/focus by realigning and re-prioritizing work streams as necessary. Performance Management: - Support the design and management of performance management processes, including goal-setting, performance evaluations, check-in conversations, and calibration. - Help design the branding and successful launch of our new programs and platforms. - Innovate and implement strategies for recognizing and rewarding exceptional performance. - Co-design a business-partner led performance calibration process, providing tools/resources and training that enable PBPs to implement. Talent and Succession Planning: - Create the building blocks for a talent identification process including criteria creation for critical roles and high -potential talent. - Support the design and management of a new talent review process, creating tools, frameworks, and resources to enable HR partners work with leaders to forecast future talent needs and develop succession planning strategies. - Develop and manage against the talent road map, tracking trends, as well as communicating progress, risks, and issues throughout the talent cycle. Employee Engagement: - Work with the HR team to build a comprehensive employee listening strategy to ensure data/employee feedback is captured and used to inform talent initiatives/program. - Lead efforts to enhance employee engagement through regular annual engagement surveys. - Gather and analyze employee feedback and use insights to drive improvements in engagement and overall employee experience. - Influence a culture of knowledge sharing by ensuring intellectual capital is being leveraged to ensure consistent and transparent communication. Compliance and Diversity: - Ensure that talent management practices are aligned with legal and regulatory requirements by partnering with our legal team. - Promote diversity, equity, inclusion and belonging (DEIB) programs by integrating them into talent management practices. Required skills, experiences and qualifications - MBA or degree in human resources or similar field. - 10 to 15 years of experience in talent management, human resources, or a related field, with proven success in developing and implementing talent management strategies. - A strong understanding of performance management, learning and development, and employee engagement principles. - Experience effectively collaborating across levels. - Experience using data to guide decision-making and measure the impact of talent management initiatives. - Instructional design experience to help develop materials (guides, decks, and workshops) to support the successful roll-out of Talent Management programs. - Exceptional facilitation and project management skills. Candidates with International exposure and available to join at short notice are preferred. Additional Information We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we do not discriminate based on such characteristics, or any other status protected by the laws or regulations in the locations where we work. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need a reasonable accommodation to complete the process, please contact us nisha.rawat@eccouncil.org and let us know how we may assist you. This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share or otherwise process when you are applying for a job at EC-Council or when EC-Council contacts you for recruitment purposes. Please read carefully to understand our views and practices on how we protect your personal data - Privacy Policy EC-Council (eccouncil.org).

We are seeking a seasoned growth leader to take ownership of our in-app growth at Junglee Games. This role will focus on increasing share of organic conversions by optimizing referral programs , social sharing features and cross-sell initiatives across all Junglee Games titles. The ideal candidate combines a strong analytical mindset with product sensibility and cross-functional leadership skills to drive initiatives at scale. Job Location Gurgaon Key Responsibilities Referrals Virality: Design, launch, and scale effective referral and incentive programs that drive user acquisition and retention. Coordinate with all game stakeholders to own and understand the test pipeline and move the needle on the core KPIs Social Sharing: Develop in-app social constructs that encourage users to share game experiences, achievements, and rewards by understanding their intrinsic motivation to increase player engagement and liquidity across games. Cross-Sell Strategy: Build frameworks to promote relevant games and features to the right users at the right time, ensure players are aware of all games in the ecosystem and their ARPUs and lifetime values increase at an overall level. Growth Experimentation: Define and run a robust pipeline of A/B tests and growth experiments to drive user engagement and conversions across games. Qualifications Skills Required 6-10 years of experience in growth, product or user acquisition roles preferably in consumer tech, gaming and social platforms. Proven track record of driving measurable growth through in-app strategies and user behaviour optimisation. Strong understanding of growth funnels, user segmentation, and retention strategies. Experience working with data platforms, product analytics tools (e.g., MMP platforms, CX platforms), and A/B testing frameworks. Ability to balance high-level strategy with hands-on execution. Exceptional communication and stakeholder management skills. Passion for gaming and a user-first mindset.

We are on a high-growth trajectory and seeking a Business Strategy Manager to work directly with the CEO on critical business initiatives. The ideal candidate should have a strategic mindset, strong analytical capabilities, and execution-driven leadership. This role offers a unique opportunity to influence key business decisions and drive impactful strategies. Key Responsibilities: Collaborate with the CEO to develop and implement strategic business plans. Identify market trends, competitive insights, and new growth opportunities. Drive business expansion, retention strategies, and operational improvements. Build data-driven business models and create high-impact presentations. Work cross-functionally to align objectives and ensure seamless execution. Analyze key business metrics and provide recommendations for optimization. Required Qualifications & Skills: Experience: 3-6 years in strategy, consulting, or business planning. Education: MBA/PGDM from a top-tier business school. Direct experience supporting C-level leadership. Strong analytical, problem-solving, and decision-making abilities. Exceptional communication skills (Versant 5+ preferred). High proficiency in business intelligence tools and financial analysis. Ability to thrive in a fast-paced, high-growth environment. Must be available to join immediately .

Job Title : Sr. Manager - Sales (Assistant Store Manager Grade) Location : Bangalore, Karnataka Industry : B2B Wholesale & Retail Reports to : Store Business Head (Store Manager) Job Purpose The Sr. Manager - Sales will oversee sales growth, customer acquisition, and team management across various customer channels, including Traders, HoReCa, and Offices & Institutions. Responsible for driving business development and repeat billing from tagged customers. Key Responsibilities Drive overall sales growth and market penetration in target segments. Lead the customer acquisition strategy to expand the client base. Manage, mentor, and motivate a team of 15-20 Sales Executives through Department Managers or Team Leaders. Drive sales across multiple customer channels (Traders, HoReCa, Offices & Institutions). Lead business development initiatives to increase market share and sales volume. Ensure repeat billing from tagged customers and enhance customer retention strategies. Monitor and adjust strategies to achieve sales targets and customer satisfaction. Collaborate with cross-functional teams to ensure operational efficiency and sales alignment. Evaluate market trends and competition to develop proactive sales strategies. Maintain regular reporting to the Store Business Head on sales performance and team progress. Key Performance Indicators (KPIs) Sales Growth : Achieving growth in sales revenue across key customer segments. Repeat Billing : Maximizing the frequency of repeat sales from tagged customers. HVS vs NHVS Sales Proportion : Managing the balance between High-Value Sales (HVS) and Non-High-Value Sales (NHVS). Increasing Share of Wallet : Growing the sales contribution from existing clients. Achieving Top Line and Bottom Line Business Limits : Meeting financial targets and profitability goals. Functional Competencies Strong sales management and team leadership skills. Ability to develop and execute strategic business development plans. Proficiency in customer acquisition and retention strategies . In-depth knowledge of B2B wholesale and retail industry dynamics. Experience in handling sales across multiple channels . Knowledge of the local market to understand customer preferences and trends. Behavioural Competencies Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to work under pressure and meet deadlines. High level of empathy and emotional intelligence in team management. Results-oriented , with a focus on achieving business objectives. Requirements Area Sales Manager level experience in FMCG sales. Background in Processed Food , Commodities , and DnT product range within the FMCG industry. Minimum Graduate qualification, with preference for PGDBM in Sales & Marketing specialization . Knowledge of the local market to cater to customer needs effectively.

Role & responsibilities Position : Sr. Associate HR / Executive HR (Employee Relations) Location : Ranka Groups, Tin Factory Bus Stop, Bangalore -16 Required Education : MBA/MSW in Human Resource Experience : 0-3 Years of experience into HR Employee Relations. Preferred : Should have Good Communication Skills. Flexible to work for 6 Days. Ready to Work From Office Job Role: To take care of all aspects of employee connects post recruitment till exit. Driving compliance activities, employee connects & Provides guidance regarding personnel policies and procedures. Handling Employee grievances and providing appropriate resolutions for the same. Engaging Employees in Fun Activities, Conducting Festival Events, and motivating employees through R&R Activity. Preparing & Publishing weekly and Monthly Dashboards. Taking care of Exit formalities. Interested Candidates kindly share your Resume / CV for the below mentioned Email ID Email ID : - manasi.angadi@bigbasket.com

HRBP - Swiggy Location- Kochi Job Description: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance, attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Key Responsibilities: - Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. - Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. - Lead employee engagement initiatives and address grievances promptly. - Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. - Address payroll-related queries and manage incentive calculations and payouts. - Maintain and manage data, sharing regular reports with internal and external stakeholders. Required Experience and Skills: - Education Qualification: Graduate/Post-graduate in Human Resource Management or MSW. - Experience: 5 years of experience in blue-collar manpower management. - Strong communication skills in English and a regional language. - Proficient in collaborating with both internal and external stakeholders. - Skilled in Microsoft PowerPoint, Excel, and Word.

Job Summary: The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. Duties/Responsibilities: Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings. Performs routine tasks required to administer and execute human resource programs including but not limited to performance and talent management; productivity, recognition, morale, attendance, compensation & benefits and employee life cycle. Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Handling grievance related matters, disciplinary matters and disputes from employees in consultation with Head HR and line manager. Conducts periodic meetings with respective business units. Assist HR Head to analyses trends and metrics to develop solutions, programs and policies. Drive HR initiatives such as employee engagement activities and training and development programs. Performs other related duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Proficient with Microsoft Office Education and Experience: MBA in HR Minimum of 5 years relevant work experience