389 Retention Strategies Jobs - Page 11

Job Title : Sr. Manager - Sales (Assistant Store Manager Grade) Location : Hyderabad, Telangana Industry : B2B Wholesale & Retail Reports to : Store Business Head (Store Manager) Job Purpose The Sr. Manager - Sales will oversee sales growth, customer acquisition, and team management across various customer channels, including Traders, HoReCa, and Offices & Institutions. Responsible for driving business development and repeat billing from tagged customers. Key Responsibilities Drive overall sales growth and market penetration in target segments. Lead the customer acquisition strategy to expand the client base. Manage, mentor, and motivate a team of 15-20 Sales Executives through Department Ma...

Role: Employee Relations Specialist Experience: 5 - 8 Years Industry Experience Qualification: Master's degree in human resources, Location: Pune, India Job Summary: The Employee Relations Specialist is responsible for fostering a positive work environment by proactively addressing employee concerns, resolving workplace conflicts, ensuring legal compliance, and supporting the overall health of the employee-employer relationship. This role plays a key part in enhancing employee engagement, promoting a fair workplace culture, and minimizing organizational risk. Key Responsibilities: Serve as the first point of contact for employee relations issues and concerns. Investigate complaints of miscon...

We are looking for a strategic and experienced Assistant General Manager (AGM) - Human Resources to join our dynamic HR team in the Real Estate sector. This role will oversee key HR functions including Talent Acquisition (TA), HR Business Partnering (HRBP), and project management for large-scale hiring initiatives. The ideal candidate will be a hands-on leader with expertise in aligning HR strategies with business objectives, driving talent acquisition efforts, and managing high-volume recruitment projects. This position requires a deep understanding of the real estate industry's HR needs, talent landscape, and operational dynamics. Role & responsibilities Act as a strategic partner to busin...

Role & responsibilities Highly organized and be able to respond, follow up and arrive at closure to variety and volume of responsibility Should be able to communicate well with confidence, engage and provide HR advisory/consulting services to senior stake holders, managers and employees. Highly proficient at analyzing people related data (attrition correlations, R&R utilization, Early warning systems, shift time, Incentives, OT and so on) and draw inferences Creative and willing to think both inside and outside the box Preferred knowledge about HR practices at least in one Performance Management, Employee Benefits, compensation, HR Shared Services, Case Management Service oriented, passionat...

About Our Client: Our esteemed client is the India s leading real estate platform, revolutionizing the way people buy, sell, and rent properties. We are committed to providing innovative solutions for real estate transactions and offer seamless experiences to our customers. As part of our continued growth, we are looking for an experienced Head of Retention to join our team and drive customer retention strategies. For for improvement. Lead Direct and Enterprise sales teams to exceed revenue goals. Qualifications: MBA from Tier 1 Develop and execute comprehensive business strategies to achieve revenue and market growth targets Identify new business opportunities, markets, and partnerships to ...

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What s it like to work with Volvo Group? The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behavior and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing cultu...

Job : Job TitleCRM Manager - Customer Loyalty Job TypeRegular/ Job CategoryWatches & Wearables - Marketing DepartmentMarketing - E-commerce LocationBengaluru, Karnataka, India Titan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. This is a key role within our Marketing and E-commerce department, and you will have the opportunity to work with a dynamic and talented team. Key Responsibilities: - Develop and implement CRM strategies to increase customer loyalty and retention - Analyze...

About us:Hiver gives teams the simplest way to deliver outstanding and personalized customer service As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale We re a top-rated product on G2 and rank very highly on customer satisfaction At Hiver, we obsess about being world-class at everything we do Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven abo...

Job Summary: The Bank Loyalty Manager is responsible for designing, executing, and optimizing customer loyalty and rewards programs for Credit Cards to drive customer engagement, retention, and satisfaction. This role will focus on analyzing customer behavior, managing loyalty campaigns, and ensuring alignment with the bank’s overall marketing and customer retention strategies. Key Responsibilities: Loyalty Program Design & Management Develop and manage the bank’s loyalty and rewards programs. Design programs that align with customer needs and the bank's business objectives. Evaluate and optimize existing programs based on customer feedback and market trends. Customer Engagement & Retention ...

What you will do: 1. Be part of a 24x7 Retention Team 2. Triage issues coming from various channels such as phone, chat, email or web portal (Blended process) 3. Prioriotize customer urgency and issues 4. Search and reuse information from internal information repositories 5. Log all incidents, requests and customer interactions into the case management system 6. Drive issues through the organization with urgency 7. Assess customer sentiment at all stages during the communication 8. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism 9. Understand the business impact of issues 10. Stay calm under stressful conditions while driving issues ...

Develop and execute customer retention strategies via SMS, Email, WhatsApp, and RCS. Create personalized marketing campaigns to re-engage inactive customers. Manage audience segmentation and behavioral triggers for automated messaging. Track campaign performance and optimize for higher open rates and conversions . Work with design and content teams to craft compelling messages. Conduct A/B testing to improve messaging effectiveness. Analyze customer journey data and optimize engagement touchpoints. Requirements: 1-3 years of experience in Retention Marketing / CRM . Hands-on experience with SMS, Email, WhatsApp, and RCS marketing tools . Proficiency in email automation platform on Clevertap,...

Required experience : 2-5 Years Job brief We are looking for a results-driven and strategic Business Development Manager to drive revenue growth, build long-term client relationships, and expand new business opportunities. The ideal candidate should have strong leadership, decision-making, and negotiation skills, along with the ability to develop and execute effective business strategies. You will be responsible for identifying market trends, managing key accounts, and ensuring sustainable business growth. Job responsibilities Develop and implement strategic business plans to achieve company growth objectives. Identify and establish relationships with potential clients and key stakeholders. ...

Experience: 3+ Years Location: Kolkata ( Work From Office ) Job description Citytech is looking for a customer-focused Inside Sales Executive IT Solutions to nurture and expand relationships with existing clients. This role focuses on upselling, cross-selling, and maintaining long-term customer engagement to maximize revenue opportunities. If you have strong relationship-building skills and a strategic approach to client retention, this position is for you! Key Responsibilities Maintain and strengthen relationships with existing customers, ensuring continued satisfaction. Identify upselling and cross-selling opportunities to maximize value for clients. Conduct regular check-ins and follow-up...

Roles and Responsibilities Develop and implement HR strategies aligned with business objectives, ensuring effective talent acquisition, retention, and performance management. Design and execute training programs to enhance employee skills and knowledge, promoting continuous learning and development. Manage compensation and benefits packages, including salary structures, bonuses, health insurance, etc., ensuring competitiveness and fairness. Oversee HR operations such as recruitment processes (attracting top talent), onboarding new hires, exit procedures (dealing with terminations). Analyze data from various sources to identify trends and areas for improvement in employee engagement, policy c...

Associate Director / Director - Marketing (Head of In-App Growth) Associate Director / Director - Marketing About Junglee Games With over 140 million users , Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee s mission is to build entertainment for millions of people around the world a...

Job Title: Manager HR Business Partner Location: Trivandrum, Kerala Experience: 7–12 years Industry: IT/ITES Reports to: Senior HR Leadership / Director – HR Role Overview: As a strategic HR Business Partner, you will act as the primary liaison between business units and the HR team. You’ll play a vital role in enabling business success by aligning human resource strategies with business objectives, driving employee engagement, fostering a culture of performance, and implementing talent development initiatives. Key Responsibilities: Partner with business leaders to understand workforce needs and design people strategies. Lead talent management initiatives, including performance reviews, empl...

Assistant Vice President(AVP) Retention website Link: www.dishainsurance.com CTC: 6LPA TO 7LPA Job Summary: The Assistant Vice President (AVP) Retention will focus on maintaining and enhancing client relationships within our Commercial Lines. This role is pivotal in identifying at-risk accounts, developing retention strategies, and ensuring clients receive the highest level of service and support .The AVP will also be responsible for leading and mentoring a team of 4-5 professionals. Role & responsibilities Client servicing and retention of existing clients Periodic communications with client which are specific and targeted. Procurement of quotes from Insurers, Preparation of RFQs and quote ...

Architect, implement, and maintain enterprise-wide backup and recovery solutions using EMC NetWorker and Dell EMC Data Domain. Serve as the SME (Subject Matter Expert) for backup technologies, advising on best practices, DR strategies, compliance, and optimization. Lead the design and execution of backup policies, retention strategies, and disaster recovery exercises. Manage the day-to-day operations and performance tuning of backup environments across physical, virtual, and cloud platforms. Collaborate with cross-functional teams (e.g., server, storage, DBAs, application teams) to ensure consistent data protection coverage. Troubleshoot complex backup/restore failures, and implement prevent...

Responsibilities Strategic HR Leadership Lead the integration of HR strategies with business operations to optimize talent management, enhance operational efficiency, and proactively scale for growth. Serve as a trusted advisor to senior leaders, aligning talent strategy with business objectives. Talent Optimization & Analytics Leverage advanced HR analytics to inform workforce planning and talent management decisions, driving strategic outcomes such as reduced attrition, improved employee productivity, and increased employee satisfaction. Develop and communicate insightful HR metrics dashboards that inform executive decisions and enhance operational performance. People Experience and Cultur...

Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their sati...

Job Title Programme Manager Job Description Summary This role focuses on strategizing and overseeing program initiatives aligned with organizational goals, ensuring quality, performance, and budget efficiency. It involves managing cross-functional teams and projects, developing evaluation protocols, and driving improvements through data-driven insights and ROI monitoring. Key responsibilities include coordinating with analysts and stakeholders, mitigating risks, optimizing customer retention strategies, and implementing customer satisfaction metrics like NPS. Job Description Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverab...

Job Title Programme Manager Job Description Summary This role focuses on strategizing and overseeing program initiatives aligned with organizational goals, ensuring quality, performance, and budget efficiency. It involves managing cross-functional teams and projects, developing evaluation protocols, and driving improvements through data-driven insights and ROI monitoring. Key responsibilities include coordinating with analysts and stakeholders, mitigating risks, optimizing customer retention strategies, and implementing customer satisfaction metrics like NPS. Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required re...

Job Title: Assistant Manager/ Senior Executive - Customer Retention Marketing : We are seeking a dynamic and results-oriented professional to join our marketing team as an Assistant Manager/ Senior Executive for Customer Retention Marketing role. The ideal candidate should have a strong background in customer retention strategies. This role involves creating and implementing campaigns to retain existing customers, enhance customer experience and loyalty, and drive revenue growth. Responsibilities: Develop and execute customer retention marketing strategies to minimize churn and maximize customer lifetime value. Analyze customer data to identify patterns, preferences, and behaviors, leveragin...

Role & responsibilities Manage end-to-end recruitment across the region. Partner with business heads to understand manpower needs and workforce planning. Oversee onboarding, induction of new hires. Resolve employee grievances and ensure fair HR practices. Conduct employee engagement initiatives to boost morale and retention. Maintain proper documentation and employee records in line as per regulations. Traveling for branch visits. Office upkeep and facility management efficiency. Vendor and asset management effectiveness. Cost optimization in office operations.

You ll be our- Escalations Specialist You ll be based at- IBC Knowledge Park, Bengaluru You ll be aligned with- Customer Success Manager You ll be joining our- Escalations Team Roles and Responsibilities De-escalation Rapport Building - Effectively manage customer concerns, use appropriate retention strategies, and foster positive relationships during the resolution process. Cross-Functional Collaboration - Work closely with internal teams to ensure quick and effective issue resolution. Resolution Ownership - Take full ownership of customer concerns, track their progress, and follow up until a satisfactory resolution is achieved. Here s what we re looking for Excellent Communication Skills -...