ROLES & RESPONSIBILITIES: Strategic Planning: Develop and implement the IT strategic plan aligned with the company's overall business strategy. Identify and evaluate emerging technologies and their potential impact on the retail business. Ensure IT infrastructure and systems are scalable and capable of supporting future growth. IT Infrastructure Management: Oversee the planning, implementation, and maintenance of all IT infrastructure, including hardware, software, networks, and cloud services. Ensure the security and integrity of IT systems and data. Monitor and improve IT performance to ensure efficiency and reliability. Budget Management: Develop and manage the IT budget, ensuring cost-effective resource allocation. Monitor IT spending and identify areas for cost savings. People Management: Hire, train, and manage the IT staff, providing leadership and guidance. Evaluate IT staff performance and provide feedback and development opportunities. Foster a positive and collaborative work environment within the IT department. Project Management: Lead and manage IT projects, ensuring they are delivered on time and within budget. Identify and mitigate project risks. Vendor Management: Negotiate and manage contracts with IT vendors and service providers. Ensure vendors meet performance and service level agreements. Compliance and Security: Ensure compliance with relevant industry regulations and data privacy laws. Implement and maintain robust security measures to protect IT systems and data. Communication and Collaboration: Communicate IT matters effectively to all stakeholders, including senior management and other departments. Collaborate with other departments to identify and address IT needs. Preferred candidate profile: Overall experience of 15+ years in IT industry ( Preferred Male Candidate) . 6+ years of experience in retail industry, experience in commodity based and commercial business is good to have. Bachelor's degree in Engineering (Computer science, Information Technology), or a related field. 8+ years of extensive experience in IT management and leadership roles, preferably in a retail environment. Strong understanding of IT infrastructure, systems, and security. Excellent communication, leadership, and interpersonal skills. Ability to manage budgets, projects, and people effectively. Experience with cloud computing, data analytics, and other emerging technologies is a plus. Microsoft Dynamics SCM, Zoho CRM and HR Systems is a Plus. Age below 48 years
Role & responsibilities: Sales Training Delivery: Conduct induction training for new sales staff covering product knowledge, selling techniques, grooming, and customer service. Deliver ongoing in-store and classroom training to improve sales techniques, upselling, cross-selling, and client engagement. Product Knowledge: Train staff on various jewellery products including gold, diamond, platinum, gemstones, and custom jewellery. Regularly update the team on new product launches, promotions, and collections. Soft Skills & Customer Experience: Enhance communication skills, body language, and etiquette for dealing with high-value clients. Promote a customer-first mindset and high standards of personalized service. Performance Monitoring: Evaluate training effectiveness through observation, feedback, assessments, and mystery shopping. Identify performance gaps and provide coaching to underperforming staff. Content Development: Develop training materials, manuals, SOPs, role-plays, e-learning modules, and visual aids aligned with brand standards. Collaborate with marketing and merchandising teams for content updates. Reporting & Analysis: Maintain training records, feedback reports, attendance, and performance tracking. Provide monthly training dashboards and improvement recommendations to management. Preferred candidate profile: Post Graduate in Business Management with exposure in Training and Development. Professional certification in training or learning & development is an added advantage. Excellent presentation, facilitation, and communication skills. Strong understanding of luxury retail selling and jewellery market trends. Ability to influence and motivate sales teams. Proficiency in MS Office; familiarity with LMS platforms is a plus. Multilingual skills are desirable (English / Malayalam / Tamil / Kannada / Telugu). Preferred Male candidate, age below - 40 years
Role & responsibilities: 1. Recruitment & Staffing Manage end-to-end recruitment for retail outlets within the region. Ensure timely hiring of showroom sales associates. Collaborate with local institutes and agencies for talent sourcing. 2 . Training & Development Identify training needs in coordination with showroom managers. Support induction and onboarding programs for new employees. Facilitate skill development workshops and coordinate with Sales Trainer. 3. Performance Management Monitor performance appraisal processes at the regional level. Support managers in setting goals, giving feedback, and managing under performance. 4. Employee Relations & Engagement Act as the primary HR contact for employees in the region. Address grievances, resolve conflicts, and ensure a positive workplace environment. Implement engagement activities to reduce attrition and boost morale. 5. Compliance & HR Operations Ensure adherence to statutory requirements (PF, ESI, Shops & Establishments Act, etc.). Maintain accurate employee records and HR documentation. Support payroll inputs and attendance management Preferred candidate profile: MBA/PGDM in Human Resources or equivalent. 8+ years of HR experience, preferably in HR in the Jewellery or retail industry. Willing to travel across region. Excellent presentation, facilitation, and communication skills. Ability to influence and motivate employees. Proficiency in MS Office; familiarity with LMS platforms is a plus. Multilingual skills are desirable (English / Malayalam / Tamil / Kannada / Telugu ) Age below 40