Sales Trainer

Role & responsibilities:

• Sales Training Delivery:

• Conduct induction training for new sales staff covering product knowledge, selling techniques, grooming, and customer service.
• Deliver ongoing in-store and classroom training to improve sales techniques, upselling, cross-selling, and client engagement.

• Product Knowledge:

• Train staff on various jewellery products including gold, diamond, platinum, gemstones, and custom jewellery.
• Regularly update the team on new product launches, promotions, and collections.

• Soft Skills & Customer Experience:

• Enhance communication skills, body language, and etiquette for dealing with high-value clients.
• Promote a customer-first mindset and high standards of personalized service.

• Performance Monitoring:

• Evaluate training effectiveness through observation, feedback, assessments, and mystery shopping.
• Identify performance gaps and provide coaching to underperforming staff.

• Content Development:

• Develop training materials, manuals, SOPs, role-plays, e-learning modules, and visual aids aligned with brand standards.
• Collaborate with marketing and merchandising teams for content updates.

• Reporting & Analysis:

• Maintain training records, feedback reports, attendance, and performance tracking.
• Provide monthly training dashboards and improvement recommendations to management.

Preferred candidate profile:

• Post Graduate in Business Management with exposure in Training and Development.
• Professional certification in training or learning & development is an added advantage.
• Excellent presentation, facilitation, and communication skills.
• Strong understanding of luxury retail selling and jewellery market trends.
• Ability to influence and motivate sales teams.
• Proficiency in MS Office; familiarity with LMS platforms is a plus.
• Multilingual skills are desirable (English / Malayalam / Tamil / Kannada / Telugu).
• Preferred Male candidate, age below - 40 years