238 Retention Strategies Jobs - Page 7

You ll be our- Escalations Specialist You ll be based at- IBC Knowledge Park, Bengaluru You ll be aligned with- Customer Success Manager You ll be joining our- Escalations Team Roles and Responsibilities De-escalation Rapport Building - Effectively manage customer concerns, use appropriate retention strategies, and foster positive relationships during the resolution process. Cross-Functional Collaboration - Work closely with internal teams to ensure quick and effective issue resolution. Resolution Ownership - Take full ownership of customer concerns, track their progress, and follow up until a satisfactory resolution is achieved. Here s what we re looking for Excellent Communication Skills - Ability to communicate clearly and effectively with customers, internal teams, and stakeholders. Strong written and verbal communication is essential. Past Experience - Prior experience in handling customer escalations is mandatory. Good Product Knowledge - Strong understanding of our products and services to provide accurate and effective solutions to customers. A good knowledge about Salesforce ( optional) What you bring to Ather Minimum 2 years of experience in Customer Support Escalations Handling A graduate in any field with strong acumen for customer service. ,\

Were seeking an experienced learning design leader to drive innovation in training solutions that protect Amazons marketplace integrity. This role will lead a global team of Instructional Designers focused on developing world-class training content for teams within Trust and Store Integrity (TSI). This role offers the opportunity to shape the future of marketplace trust through innovative learning solutions while leading learning professionals across sites. Strategic Leadership & Team Management Lead and develop a distributed team of Instructional Designers across multiple geographies Drive hiring and retention strategies to build best-in-class talent Provide mentorship and career development opportunities for team members Foster an inclusive environment that promotes diversity of thought and innovative solutions Learning Design Excellence Oversee end-to-end design cycle for training programs Establish and maintain design standards ensuring consistent quality across deliverables Drive innovation in online learning engagement and efficiency Implement performance-based assessment frameworks Lead the strategy for modular, reusable learning content Stakeholder Management & Communication Partner with leadership to align learning initiatives with business objectives Manage complex stakeholder relationships across global teams Drive consensus on priorities and resource allocation Create and present executive-level communications and strategic roadmaps Operational Excellence & Innovation Define and track meaningful metrics to demonstrate program impact Establish scalable processes for content development and maintenance Evaluate and optimize learning management system capabilities Drive continuous improvement through data-driven decision making 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of team management experience 5+ years of cross functional project delivery experience 5+ years of program or project management experience Experience defining program requirements and using data and metrics to determine improvements Experience managing, analyzing and communicating results to senior leadership

Job Title Integrated Solutions Manager - Marketing Location Mumbai About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup About the Brand This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

Job Title Integrated Solutions Manager - Marketing Location Lucknow About Springer Nature Group About the Brand This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

Responsible for the end-to-end process of customer facing Retention activity at Circles. Churn Management MIS, Collection, retrieval of boxes & assets. The Retention Manager is responsible for strategy implementation of the customer retention agenda. Required Candidate profile Preferred only from Telecom/ ISP/ Internet domain. Must have good critical thinking skills and exercise sound judgment

About Us: Transcloud Solution is a dynamic and innovative force in the world of technology, specialising in creating cutting-edge software solutions. With a commitment to excellence, we pride ourselves on delivering bespoke software that transforms businesses and empowers our clients in the digital landscape. Job Description: We are seeking a dynamic and personable Client Relationship Executive to join our software company. This pivotal role will be responsible for onboarding new clients, creating demonstration videos, managing ongoing client relationships, and ensuring client success with our software solutions. The ideal candidate will have exceptional communication skills, technical aptitude, and a passion for building strong client relationships. Key Responsibilities Client Onboarding: Develop and implement a structured onboarding process for new clients Conduct initial kickoff meetings to understand client requirements and objectives Configure software solutions to meet specific client needs Coordinate with internal teams to ensure smooth implementation Create personalized onboarding materials and training sessions Track onboarding progress and ensure timely completion Demo Creation & Technical Communication: Record professional, high-quality product demonstration videos Create tailored demos highlighting features relevant to prospective clients Develop clear and concise step-by-step tutorials Maintain a library of demo resources for different use cases Stay current with product updates to ensure demos showcase latest features Collaborate with product and marketing teams on demo content strategy Client Relationship Management: Serve as the primary point of contact for assigned clients Build and maintain strong, long-lasting client relationships Conduct regular check-ins to assess client satisfaction Identify opportunities for expansion within existing accounts Address client concerns promptly and professionally Advocate for client needs within the organization Document client communications and requirements in CRM system Client Success & Retention: Monitor client usage patterns and engagement with the software Identify at-risk accounts and implement retention strategies Collect and analyze client feedback to improve products and services Work with the support team to resolve technical issues Develop and implement account growth strategies Track and report on key client success metrics Qualifications Required Skills & Experience Bachelors degree in Business, Marketing, Communications, or related field 0.6 to 2 years experience in customer success, account management, or similar role Excellent verbal and written communication skills Strong presentation and demonstration abilities Proficiency with CRM systems Basic video recording skills Ability to understand and communicate technical concepts to non-technical audiences Strong problem-solving abilities and attention to detail Excellent time management and organizational skills

The role involves driving sales for Brigade residential portfolio through Existing customers & Referrals. Generation of repurchase & Referrals from the assigned portfolio of projects The incumbent is expected to plan monthly calendar and carry out BTL activities & Lead generation campaigns through BTL activities in delivered projects as well as online activities. Execute Referral & Loyalty events during Launches and drive Sales. Support Project sales team in Referral & Loyalty bookings. Core Responsibilities: Coordinate with various functions (Site sales Team, CRM etc) to drive lead generation & sales. Adherence to lead management system & MIS reporting. Implement the organization's loyalty program strategy in a particular geography and drive the same. Liaison with regional referral leads to gather both quantitative and qualitative customer feedback on referral program activities. Regular visits to projects, observe customer interactions and suggest improvements/tweaks in referral program construct. Monitor and report competitor referral and loyalty program initiatives at regular intervals. What are we looking for?(Specific Skill Set) The incumbent needs to be multitasker and good at stakeholder management. Good communication & Presentation skills. Passionate about sales & should be able to Self-source business through lead generation activities. Interested candidates are requested to share their updated CV to nibeditan@brigadegroup.com for further consideration

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions

We are trying to find someone that can come on board quickly. JOB RESPONSIBILITIES (Including, but not limited to:) Leading Exit process, Attrition analysis, understand industry trends and develop retention strategies Capable to manage grievance matters, change management, and all other employee-relations matters Build strong understanding of the buisness unit/vertical and lead weekly meetings with management to support on people issues Lead platforms like Townhall on streghthening 'Connect' with employees and leadership; propose corrective actions/initiatives focused on engagement Effectively lead Probation Evaluation and Performance Improvement Process (PIP) for successful closure Lead end-to-end Performance Management cycle from Goal Setting through Year End evaluation, facilitating feedback culture in the business unit/vertical Maintain Accuracy of the Data like Exit, Retention cases, PIPs etc. Manages and resolves employee relations issues. Conducts effective, thorough, and objective investigations Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention Build employee and management awareness on HR policies and interpretation in respective business unit Lead Reward & Recognition Program to create appreciating culture in the respective business unit/vertical Lead promotions and transfers in line with business rationally in partnership with management Lead various allocated HR Projects Performs other related duties as assigned REQUIRED SKILLS AND QUALIFICATIONS Preferred masters in human resources 10 plus years of high caliber HR Generalist Good Hands-on experience on HR Processes Strong Communication Skills People Management Skills Willing to work in Day/Swing Shifts Detail Oriented Positive attitude Good Time Management Skills Good Problem-Solving Skills Good understanding of market trends vis--vis People Processes Flexible -takes direction with ease Critical thinking -takes initiative -self-motivated Intermediate to advanced skills in MS Word, MS Excel, MS Outlook

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Job Function: MedTech Sales Job Sub Function: Clinical Sales - Hospital/Hospital Systems (Commission) Job Category: Professional All Job Posting Locations: Chennai, Tamil Nadu, India Job Description: Helps establish and implement programs and innovative initiatives for the organization to advance Clinical Sales - Specialty Physicians initiatives.Contributes to projects, programs, or processes for the Clinical Sales - Specialty Physicians area.Integrates methods based on analyses of trends and the competitive landscape to continually improve the organizations Clinical Sales - Specialty Physicians strategy.Generates growth initiatives within the clinical sales area by reviewing consumer analytics and communicating data-driven sales and customer retention strategies.Attends to cases in customer accounts and advises physicians on clinical attributes or techniques associated with products.Implements growth initiatives and improves competitive positioning through innovative sales and customer retention strategies.Understands and applies Johnson & Johnson s Credo and Leadership Imperatives in day-to-day interactions with team.This job does not require any experience. This job is salaried.Job is eligible for sales incentive / sales commissions.

HRBP for US/UK accounting projects. Policy, grievances, workforce planning, employee relations, performance & talent management. Expertise in HRBP operations, attrition, compliance, analytics, RAG analysis & succession planning. Perks and benefits 5 Days Working Timings :1PM to 10 PM (IST)

Role: Head Human Resource Location: Bengaluru, Karnataka, India Hiring Organization: Reputed Private University Role Purpose Provide strategic and operational leadership across the entire people function for a multidisciplinary private university, ensuring that HR practices power academic quality, regulatory compliance, and an engaging campus culture. Key Responsibility Areas Strategic HR Alignment: Design and execute HR strategy aligned with the universitys academic vision, research goals, and growth plans. Faculty Recruitment & Development: Run endtoend hiring, onboarding, appraisal, and careerprogression for teaching staff in line with highereducation norms; champion continuous professionaldevelopment initiatives. Regulatory & Statutory Compliance: Maintain 100 % compliance with Indian highereducation and labour regulations; manage documentation, returns, and audits. Talent Management NonAcademic Staff: Attract, develop, and retain administrative and technical talent; embed a serviceexcellence culture. Employee Relations & Campus Culture: Foster an inclusive, collaborative environment; resolve grievances transparently and drive diversity, equity, and inclusion programmes. Performance Management: Operate KPIbased systems covering teaching quality, research output, and supportfunction productivity; connect outcomes to rewards and growth. Compensation & Benefits: Design competitive pay structures and benefit schemes; benchmark regularly to maximise retention. HR Analytics & Systems: Leverage Human Resources Information Systems (HRIS) and analytics for workforce planning, retention, and policy decisions; ensure auditable data on faculty credentials. Leadership & Governance: Mentor the HR team, advise senior management, and liaise with regulators and accreditation bodies on peoplerelated matters. Essential Qualifications & Experience Masters degree in Human Resources, Business Administration, or a related field. 10 years overall HR experience with 5 years in a seniorleadership role; exposure to universities, colleges, or research organisations preferred (not mandatory). Demonstrated mastery across the full HR lifecycle, including Learning & Development (L&D), Employee Relations (ER), Compensation & Benefits (C&B), Organisation Development (OD), and HRIS. High ethical standards, integrity, and ownership— a leader who delivers results rather than merely delegates or claims credit. Career stability—minimum twoyear tenure in current/last organisation unless exit is welljustified; no habitual jobhopping. Language proficiency: English (fluent), Kannada & Hindi (working level). Candidates currently in Bengaluru (or willing to attend inperson interviews at their own cost) strongly preferred. Availability to join immediately or within 30 days (later start dates considered for exceptional profiles). Preferred (GoodtoHave) Competencies Experience leading HR in NAAC or NBAaccredited institutions. Working knowledge of Indian highereducation statutes (UGC, AICTE) and labour laws. Expertise in HR analytics, HRIS implementation, psychometric tools, and digitallearning platforms. Strong negotiation, mediation, and stakeholdermanagement skills. Only candidates who meet the essential criteria will be contacted.

Preferred candidate profile MBA/MSW Graduate Strong experience in Employee Relations, Attrition etc Minimum 7 Years of experience for AM role. Ready to join immediately Open Position- AM- 1 Noida Manager- 1 Noida AM- 1 Hyderabad Job Summary: The Talent Management Assistant Manager plays a key role in supporting the development, implementation, and execution of talent management strategies and initiatives within the organization. This position assists in the recruitment, development, retention, and engagement of top talent to align with the organization's goals. The role involves working closely with the Talent Management team and other HR functions to drive employee performance, career development, succession planning, and leadership development programs. Key Responsibilities: Talent Development & Succession Planning: Assist in the creation and execution of talent development programs, including leadership development, mentoring, and training initiatives. Collaborate with department heads and HR teams to identify high-potential employees and create personalized development plans. Support succession planning efforts to ensure a strong pipeline for critical roles. Performance Management: Coordinate and support the annual performance review process, ensuring that it aligns with the company's goals and objectives. Assist in the development of performance metrics, goals, and KPIs for employees. Provide guidance to managers on performance management best practices and resolving performance-related issues. Employee Engagement & Retention: Support the creation and implementation of employee engagement initiatives to enhance job satisfaction and productivity. Assist with exit interviews and analyze turnover data to identify trends and recommend retention strategies. Work closely with HR to improve employee experience through various engagement activities. Onboarding: Assist with the design and delivery of onboarding programs to ensure new hires are successfully integrated into the company culture and understand their role in the organization's talent strategy. Data Analysis & Reporting: Analyze talent management data, including turnover rates, employee performance, training outcomes, and engagement survey results. Prepare regular reports and presentations for leadership on the status of talent management initiatives and metrics. Use insights from data to recommend improvements to talent management strategies and processes. Leadership & Collaboration: Work cross-functionally with HR, learning and development, and business leaders to execute talent management strategies. Stay updated on industry best practices, trends, and legal requirements related to talent management. Provide coaching and support to managers in talent management processes and frameworks. Special Projects & Initiatives: Lead or participate in special projects related to talent management, such as leadership training programs, employee surveys, or diversity and inclusion initiatives. Assist with the integration of new HR technology systems related to talent management. Qualifications: Education: Masters in Human Resources Experience: 08-17 years of experience in HR or talent management, with a focus on talent development, performance management, or employee engagement. Skills: Strong knowledge of talent management best practices. Excellent communication and interpersonal skills. Strong analytical skills with the ability to interpret data and provide insights. Experience with HRIS, learning management systems, and performance management tools. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong organizational and problem-solving skills. Competencies: Leadership and Coaching Abilities Relationship Building Strategic Thinking Analytical and Data-Driven Decision Making Adaptability and Change Management Employee-Centric Mindset Confidentiality and Integrity Working Conditions: Office-based Kindly share resume at lovely.ravinderkumar@corrohealth.com Role: Employee Relations Management Industry Type: BPM / BPO Department: Human Resources Employment Type: Full Time, Permanent Role Category: Employee Relations

About the Role We are seeking a strategic, data-driven, and creatively sharp Retention Lead to own and scale our customer lifecycle marketing and retention efforts. This role is critical in driving engagement, repeat purchases, and reducing churn across our platform. You will be responsible for building personalized customer journeys, spearheading CRM campaigns, and working cross-functionally to boost customer lifetime value and user satisfaction. Key Responsibilities Retention Strategy & Execution Design and implement end-to-end retention strategies including win-back campaigns, dormant user activation, early access initiatives, loyalty efforts, and advocacy-based campaigns. Define full customer journeys across lifecycle stages and identify areas for optimization using marketing analytics and user insights. Develop CRM marketing strategies to boost traffic, repeat purchases, retention, and cross-sell opportunities. Customer Segmentation & Campaign Management Build data-driven segmentation models to personalize communication and target cohorts effectively (new, active, at-risk, dormant, etc.). Conceptualize and execute CRM campaigns across Email, SMS, In-App, and other channels using tools like WebEngage, MoEngage, or Clevertap. Educate and engage users through well-crafted messaging journeys and trigger-based automations. Responsible for quality assurance of all CRM campaigns and ensuring customer experience excellence. Collaboration & Merchandising Alignment Coordinate with product owners, designers, campaign planners, and other stakeholders to execute campaigns aligned with user funnels and marketing objectives. Work closely with marketing, tech, product, ops, and commercial teams to ensure an integrated retention and engagement strategy. Drive platform-level merchandising, campaign visibility, and product discoverability through banners, content, and homepage promotions. Analytics & Reporting Leverage tools like Google Analytics, and CRM dashboards to analyze user behavior, transaction/search patterns, and campaign performance. Design and maintain campaign dashboards and weekly/monthly performance reports. Conduct A/B tests and data-driven experiments to optimize campaign performance. Generate insights and forecasts from customer and sales data to anticipate trends and inform strategy. Customer Engagement Planning Create and maintain monthly event and campaign calendars tailored around user behavior, seasonal trends, and festive events. Devise detailed merchandising communication plans and visibility strategies to boost CTRs and conversions. Understand and optimize on-platform user funnels and landing page experiences to enhance engagement and conversion. Qualifications & Skills 5-8 years proven experience in e-commerce CRM, lifecycle marketing, or retention-focused roles. Proficiency with tools such as WebEngage, MoEngage, Clevertap and Google Analytics Hands-on experience with customer segmentation, funnel optimization, and campaign performance analysis. Working knowledge of online merchandising, campaign planning, and traffic/sales metric tracking. Excellent communication and cross-functional coordination skills. Ability to work in a fast-paced, data-driven, and results-oriented environment. A strong understanding of the retail landscape and customer experience principles.

Role not for you, but know the perfect person for it? Refer a friend, and make Rs 10K if successfully placed :) Refer & Earn! Our brand is all about making people s lives better, one ridiculously comfortable mattress at a time. Now, we need a Brand Marketing Manager who can help us spread the word (without putting people to sleep). If you know how to build a brand that people actually care about, create marketing that doesn t feel like marketing, and drive engagement without resorting to cat memes (unless they re really good), keep reading. What You ll Be Doing (Other Than Making Us Sound Cooler) Keep our brand voice sharp, consistent, and memorable no boring corporate fluff. Plan and manage all brand activities, from product launches to campaigns, without breaking a sweat (or the budget). Ensure our customers have a seamless, delightful experience at every touchpoint because confusion doesn t drive conversions. Content Marketing - Make People Actually Want to Read Our Stuff Craft compelling, SEO-optimised content that ranks high without sounding like a robot wrote it. Own our social media presence and community engagement (yes, people do talk about mattresses online). Work with influencers who actually care about sleep, not just free products. Conversion Rate Optimisation (CRO) - Turning Clicks into Sales Run website A/B tests like a mad scientist experimenting with CTAs, layouts, and landing pages until the numbers scream "success." Optimise offline experiences too, because people still exist in the real world. Partnerships & Collaborations - Finding Friends in High Places Identify and collaborate with brands that make sense (no, we re not partnering with an energy drink company). Develop co-branded campaigns that benefit both sides, instead of just looking good on a PowerPoint. Track and analyze partnerships because if it s not working, why keep doing it? Retention Marketing - Keep Customers Hooked Create email and WhatsApp sequences that engage, not annoy. Run referral programs that actually make people want to share (without bribing them with sad discounts). Set up affiliate programs that bring in real customers, not just influencers with 12 followers. Who We re Looking For (A.K.A. The Perfect Fit) At least six years of experience in brand marketing (bonus points for D2C brands). Strong experience in content marketing, partnerships, and retention strategies. A natural storyteller who can make even a mattress sound exciting. Knows their way around SEO, A/B testing, analytics, and CRM tools. Can work cross-functionally without losing their mind (or patience). Experience in e-commerce, retail, or consumer goods because understanding customers is key.

Role & responsibilities Highly organized and be able to respond, follow up and arrive at closure to variety and volume of responsibility Should be able to communicate well with confidence, engage and provide HR advisory/consulting services to senior stake holders, managers and employees. Highly proficient at analyzing people related data (attrition correlations, R&R utilization, Early warning systems, shift time, Incentives, OT and so on) and draw inferences Creative and willing to think both inside and outside the box Preferred knowledge about HR practices at least in one Performance Management, Employee Benefits, compensation, HR Shared Services, Case Management Service oriented, passionate and display highest level of integrity while providing resolutions to employees and create a positive vibrant ethos Possess good excel skillset ( Vlookup, Pivot etc) Preferred candidate profile : Must have 1 Year experience Must be flexible to work in shift Energetic and Strong headed Please apply if your only interested for contractual role

Position/Title: Assistant Manager - HR Business Partner Location: Mumbai Department: Human Resources Employment type: FTE Experience: 4-6 years Qualification: Bachelor's Degree/ MBA Human Resources Shifts (if any): 11 am onwards (Candidate should be flexible to work as per business requirement) About the Role: We are seeking a dynamic and people-centric Junior HR Business Partner to join our HR team in Mumbai. The ideal candidate will act as a bridge between business leaders and employees, helping to drive HR initiatives and foster a culture of performance, growth, and engagement. Role & responsibilities: Partner with business units to understand workforce needs and deliver effective HR solutions. Support employee lifecycle activities: onboarding, performance management, internal movements, and offboarding. Address employee relations issues, conduct investigations where needed, and ensure fair resolution. Analyze HR metrics and provide insights to support strategic decisions. Drive employee engagement activities and initiatives. Experience in GPTW Certification and its renewal process Support on ESAT analysis and retention strategies through development and recognition programs Coordinate and manage rewards and recognition programs Support CSR initiatives and employee volunteering drives Conduct regular floor walks and interact with new joiners to ensure smooth integration Collaborate with central HR teams (TA, L&D, C&B) to implement programs aligned with business needs. Maintain compliance with labour laws and internal HR policies. Key Skills & Tools: Bachelors degree in Human Resources, Psychology, Business, or related field. 2-5 years of relevant experience in HR generalist or HRBP roles, preferably in a fast-paced industry. Strong understanding of HR processes, labour laws, and HR systems (SAP/Workday is a plus). Excellent interpersonal, communication, and stakeholder management skills. Proactive, data-driven, and solution-oriented mindset. Ability to work independently and collaboratively in a team. The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

The primary responsibilities of this role include: Partner to drive Initiatives for Retention/Arresting Attrition Initiatives to develop a culture of high-performance, deep employee connect, and care Prompt resolution of staff grievances to maintain cordial management-employee relation Talent Initiatives to improve Talent Density High Performance Culture Key Responsibilities 1. Retention Engagement Drive retention management and lead engagement activities such as Skip Meetings, One-on-One Discussions, TL-HR Meets, and other Connect Sessions. Execute Employee Satisfaction Surveys, analyze results, and collaborate with business heads to establish the engagement charter. Oversee growth initiatives, including Internal Job Postings, Process Postings, and Promotion Interviews. 2. Employee Relations Foster healthy employee-employer relations by building and maintaining effective relationships with stakeholders. Manage the complete hire-to-retire cycle, focusing on Engage, Enable, and Retain. Strategize and ensure execution of Employee Relations initiatives across the organization. 3. Policy, Process Compliance Update and implement HR policies and conduct presentations and refresher training. Investigate policy violations and take appropriate disciplinary actions. 4. Employee Engagement Activities Organize motivational, team-building, and business-related activities, including floor games and quizzes. Conduct and analyze employee engagement surveys and implement plans to improve engagement scores. 5. Recognition Reward Develop strategies for recognizing and rewarding associates, including managing award ceremonies from planning to execution. 6. Grievance Management Address employee queries, grievances, and escalations promptly. Act as a mediator between management and employees to resolve issues effectively. 7. Exit Management Attrition Analysis Conduct exit interviews and escalate any arising issues. Prepare monthly attrition reports, track trends, and formulate retention strategies. Conduct one-on-one meetings with critical talent and communicate insights to leadership. 8. Communication Change Management Ensure effective communication on policy guidelines, employment processes, and benefits. Conduct workshops and surveys, and manage initiatives related to change management. Develop content for communications aligned with leadership input. 9. Data Analysis Reporting Maintain updated employee databases and prepare monthly reports. Track events, confirmations, exits, and other relevant data points.

Job Summary : Senior Specialist - HR Business Partners (HRBP) will oversee the International region and driving HR initiatives tailored to the Indian business operations. This position plays a crucial role in aligning HR strategies with the organizational goals and fostering a positive and inclusive workplace culture. Key Responsibilities : Employee Engagement: Develop and implement initiatives to enhance employee engagement and satisfaction. Conduct regular surveys and gather feedback to identify areas for improvement. Policies: Communicate educate HR policies and procedures. Support compliance team with labour laws and industry regulations. Performance Management System: Oversee the implementation and enhancement of a performance management system. Provide guidance to managers on setting performance expectations and conducting meaningful performance reviews. Rewards and Recognition: Manage comprehensive rewards and recognition programs to motivate and retain top talent. Recognition Management HRBPs are responsible for designing, implementing, and managing employee recognition programs. These programs are aimed at acknowledging and rewarding employees for their hard work, achievements, and contributions to the organization. Feedback Mechanisms: HRBPs facilitate the establishment of feedback mechanisms that allow employees to recognize their peers, creating a culture of continuous appreciation. Retention Strategies: Based on the analysis of attrition data, HRBPs develop and implement retention strategies. These may include competitive compensation packages, career growth opportunities, and work-life balance programs. Predictive Analytics: Using data analytics, HRBPs can predict potential attrition and take proactive measures to retain key talent. This might include interventions like career development opportunities, training, or addressing workplace concerns. Qualifications and Skills : Master s degree in human resources, Business Administration, or a related field 10 - 12 years of proven experience in HR Excellent communication, interpersonal, and negotiation skills