238 Retention Strategies Jobs - Page 5

About Angel one : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title: Tech - HRBP Location: Bangalore What you will do: Strategic Partnership : Provide extensive HR partnering to the employees in the Direct Business teams in the employee life cycle. Partner with COE teams and closely manage the execution of HR activities including performance management, talent planning, compensation and promotions, and other aspects of our people plan to drive organization goals. Dashboards & Metrics : Responsible for creating HR metrics dashboards around org health, hiring, ER updates, LnD initiatives. Enable leaders with proactive solutions to address people's challenges and foster a positive work environment. Employee Engagement : Manage the complete employee life cycle with respect to employee engagement programs. Evaluate potential employee challenges and address proactively to enhance employee satisfaction. Employee Pulse Surveys : Identify HR intervention needs, create appropriate programs, actively participate in HR interventions & projects, and ensure timely completion. Coach and advise managers and employees on a variety of components impacting employee experience, including performance management, employee relations concerns, rewards and recognition, leaves of absence, local labor laws, compensation and benefits, HR policies, people dynamics and other HR-related topics. Foster and maintain strong internal relationships with key HR colleagues including the Employee Relations, Talent Acquisition, Rewards, HR Ops, DEI and the L&D team. Who you are: Typically 4-6 years of related experience or specialized knowledge and skills. Excellent business orientation and acumen and ability to understand business units specific product/service value proposition and can translate their HR needs within the larger context of company success and profitability. Proven ability to influence and interact effectively across all levels of the organization, especially at senior levels. Effective contribution towards strategic initiatives and efficient in performing tactical & operational work. You are a self-starter; you are comfortable working in ambiguity; and you can also work independently with little to minimal supervision. You have strong problem-solving as well as critical and analytical thinking abilities. You are comfortable working with large sets of data and can formulate them clearly into a report or a presentation. You have outstanding interpersonal and influencing skills with demonstrated ability to develop relationships and influence at multiple levels within the organization. You can successfully manage a high volume of work with multiple conflicting priorities. Excellent organizational skills and attention to detail. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. Excellent time management skills with a proven ability to meet deadlines. Proficient with Google/Microsoft Office Suite, Tableau or related software. Preferred qualification: Bachelors Degree Working knowledge of the India labor laws and the employment market and experience working with Employment Legal Experience working in a fast-paced, high growth, dynamic business environment Outstanding relationship-building, influencing and team collaboration skills Solid problem solving and analytical skills What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

Role & responsibilities Key Responsibilities: Collect, clean, and analyze HR data from various sources (e.g., HRIS, ATS, LMS, performance systems). Develop and maintain dashboards and reports to track key HR metrics such as turnover, hiring metrics, engagement, DEI, and performance trends. Partner with HR leadership and business stakeholders to understand needs and deliver strategic insights. Use predictive analytics to forecast workforce trends (e.g., attrition risk, succession planning). Support people initiatives through evidence-based recommendations and modeling. Ensure data quality and integrity across HR systems. Drive automation and improvements in HR reporting and analytics processes. Present data insights in a clear, concise manner to both technical and non-technical audiences. Required Qualifications: Bachelors degree in HR, Business Analytics, Statistics, Economics, Psychology, or a related field. 2+ years of experience in HR analytics, data analysis, or a similar role. Strong proficiency in Excel and data visualization tools (e.g., Power BI, Tableau, Looker, or similar). Experience with HR systems (e.g., Workday, SAP SuccessFactors, Oracle HCM, etc.). Familiarity with SQL, Python, or R is a plus. Excellent analytical, critical thinking, and problem-solving skills. Strong communication skills and ability to present insights to stakeholders. Knowledge of HR best practices and KPIs. Preferred Qualifications: Master’s degree in Analytics, HR, or a related discipline. Experience with predictive modeling or machine learning in an HR context. Understanding of data privacy and labor compliance regulations (e.g., GDPR).

Skill required: Talent & HR Practice - Talent Management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.In Talent Management you will need to support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. What are we looking for Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review process on a regular basis and re-engineer when required by change requests Review Change Requests, do impact analysis and cascade changes to team Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Identifies & implements improved/innovative work processes or client/customer service. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Build motivated team leads and SMEs to provide optimized service delivery Conduct regular skip meetings to understand pulse of the team Liaise with various departments / functions to resolve issues and fulfill employee expectations Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Qualification Any Graduation

Role Overview: The ideal candidate would be responsible for instilling and managing processes under the Employee Relations function. He/she will be required to work closely with the Senior Management and Leadership Team to drive various initiatives that adds value to our cultural development and employee engagement and would be reporting to the Head of Employee Relations What You will do: Responsible for employee management life cycle from onboarding to exit. Design and oversee implementation for critical initiatives that can enhance the culture of the company and make it a first choice of employment for the Analytics industry. Track and report key metrics such as Head count, attrition, leaves and other HR metrics Revise organizational policies and procedures and oversee compliance. Conduct an associate survey and gauge employee satisfaction. Manage internal communication channels and facilitate communications and feedback loop within the company. Handle employee grievances and escalate potential cultural issues to the Employee Relations lead. Identify any process gaps, areas of improvement and bring forth to Head of Employee Relations with relevant suggestions for plugging the same. Suggest new initiatives and processes as relevant and with a benchmark to the industry. Oversee/organize internal events, company outings, and employee engagement in the organization . Ideally, you have: 8-12 years of experience in similar roles at start-ups or mid-size companies. MBA in Human Resource Management from a reputed institute is preferrable. Strong written and verbal communication skills and influencing capabilities. Experience in managing people and driving a team to deliver results. Independent thought leadership with a team-oriented approach. Why Explore a Career at Accordion: High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility. Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes. Entrepreneurial Environment : Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities. Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve. Other benefits for full time employees: Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctors consultations, counsellors, etc Corporate Meal card options for ease of use and tax benefits. Team lunches, company sponsored team outings, and celebrations. Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests. Reward and recognition platform to celebrate professional and personal milestones. A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.

Codingal ( www.codingal.com ) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects. Our mission is to help kids fall in love with coding and prepare them to become future-ready creators - entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes. As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI - but build with it. Trusted by over 1 million students worldwide and backed by Y Combinator , Rebright Partners , and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education. We are looking for a full-time Relationship Manager (Bengali Speaking) to join the passionate Codingal team. Key responsibilities Responsible for the retention, renewals and the referrals of the student Engage and preserve the existing customers and cultivate profitable relationships Interact with customers via calls and messages Achieve monthly targets in a highly performance-driven competitive environment Maintain the feedback from the parents and ensure the proper action is taken in time Required skills: Proficiency in English and Bengali communication and written skills is mandatory Computer Science or technical background preferred but not mandatory Prior experience in Edtech B2C sales is preferred (min 6 months) Exceptional communicator and influencer who can deliver sales pitch like a charm and maintain healthy customer relationships Result-driven with experience of extremely target centric job Self-learner with a high grasping ability and can learn about the product & services within 2 days Education: Bachelors in IT field is preferred but not mandatory Perks: 1. Free Lunch & Dinner 2. Exposure to a fast-paced Ed-Tech startup 3. Health Insurance 4. PF Contribution What we offer: 4L-6L fixed annual salary + 6 Lakhs of annual incentives (10L-12L of CTC depending on experience) A collaborative, mission-driven team culture Career growth opportunities Location: HSR Layout, Bangalore, India Please note that this is an in-person role, with no remote option available. You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now!

About the Role We're looking for a proactive and detail-oriented Retention Marketing Specialist to lead customer lifecycle engagement strategies and enhance retention through targeted, data-driven marketing. This role focuses on multi-channel executionincluding WhatsApp, email, SMS, push notifications, and in-app communicationswith a strong emphasis on campaign automation, performance analysis, and personalized customer journeys and product understanding. Key Responsibilities Develop and execute app and web-based retention campaigns across WhatsApp, email, SMS/RCS, push notifications, and in-app channels. Plan, manage, and optimize full-funnel customer engagement campaigns with a focus on user retention and reactivation. Build, deploy, and analyze communication campaigns, ensuring high deliverability and compliance with platform-specific guidelines. Design end-to-end WhatsApp journeys and chatbot flows tailored to specific customer segments. Develop dynamic and interactive content and creatives that align with compliance requirements and brand guidelines. Setup, manage, and optimize automated journeys using platforms such as CleverTap or MoEngage. Requirements 25 years of experience in digital marketing, with a focus on retention, CRM, or remarketing. Proven expertise in WhatsApp, email, SMS, push notifications, and in-app messaging. Practical experience using CleverTap, MoEngage, or similar retention marketing platforms. Familiarity with communication platforms like GupShup, mTalkz, hello.ai, etc. Strong analytical and data interpretation skills, including knowledge of retention and performance metrics.

Talent Acquisition & Onboarding: Lead recruitment, selection, and smooth onboarding processes; maintain updated job descriptions. Employee Relations & Engagement: Address grievances, enhance workplace culture, and manage employee engagement initiatives and feedback surveys. Performance Management: Drive appraisal cycles, implement improvement plans, and manage rewards & recognition programs. Training & Development: Identify training needs and facilitate skill development and leadership workshops. Compliance & Records: Ensure legal compliance, maintain accurate HR records, and handle disciplinary matters appropriately. Payroll & Benefits: Oversee payroll, administer benefits, and manage leave and attendance records. Strategic HR Planning: Support workforce planning, align HR with business goals, and monitor key HR metrics. Health & Safety: Enforce health and safety standards and conduct regular risk assessments. Retention & Culture Building: Drive employee retention strategies and organize team-building activities, events, and office outings. HR Technology & Systems: Maintain HR software and uphold data confidentiality and security. General Support: Plan corporate events and adapt to evolving HR needs as directed by management. On table, based on skills and potential and last in hand.

Sales& Retention profile required apply for Noida pan India travel. Execute aggressive sales plans & achieve the sales targets in named accounts. Automation Industry, Mitsubishi/Schindler/ Rockwell/Siemens/PLC/DCS/SCADA/VFD Required Candidate profile Location Noida required Travel pan India. Execute sales plans & achieve the targets. Industrial Automation Mitsubishi/Schindler/ Rockwell/Siemens make PLC/DCS/SCADA/VFD sales exp

Sales& Retention profile required apply for Kolkata pan India travel. Execute aggressive sales plans & achieve the sales targets in named accounts. Automation Industry, Mitsubishi/Schindler/ Rockwell/Siemens/PLC/DCS/SCADA/VFD Required Candidate profile Location Kolkata required Travel pan India. Execute sales plans & achieve the targets. Industrial Automation Mitsubishi/Schindler/ Rockwell/Siemens make PLC/DCS/SCADA/VFD sales exp

Human Resources/JD Tikona Infinet Ltd. Job Description Retention- Team Lead Position Department Reporting Experience Band Education Enterprise Support Department Head Min : 2 yrs, Max: 6 yrs B.TECH / MBA KEY RESULT AREAS : • Customer Retention Efforts: Lead and oversee the team's efforts to retain customers who have submitted termination requests. This includes direct communication with customers, understanding their reasons for leaving, and offering appropriate solutions or incentives to encourage them to stay. • • • Churn Reason Analysis: Conduct thorough analysis of churn reasons to identify recurring trends and areas for improvement in service delivery, customer support, or product offerings. Develop and implement action plans based on these findings. Termination Request Management: Establish a robust process for capturing termination requests, meticulously documenting the reasons for termination, and recording all efforts made to retain the customer. Management Reporting: Prepare regular management reports in Excel, providing key metrics on retention rates, churn drivers, and the effectiveness of retention initiatives. This includes reports on Net additions of links & revenue. • • Churn Analysis and Reporting: Conduct detailed churn analysis, present findings on Net addition of links & revenue, identify areas of concern, and propose actionable improvement measures. Collaboration: Work closely with other departments (e.g., Sales, Customer Support, Network Operations) to address customer issues and implement retention strategies. Qualification & Experience: • Graduate with minimum of 2 years of proven experience in customer retention within an ISP (Internet Service Provider) organization is highly preferred. • • Strong understanding of Internet Leased Line and MPLS services is a plus. Good knowledge & experience in Microsoft Excel, including advanced functions and data analysis tools (e.g., pivot tables, charts, formulas). • • • • Proficiency in Microsoft PowerPoint for creating and delivering management presentations. Excellent communication, interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Tuesday, January 07, 2025 Page 1 Human Resources/JD Tikona Infinet Ltd. Key Skills: • • • • • • • Customer Retention Churn Analysis Data Analysis Microsoft Excel (Advanced) Microsoft PowerPoint Communication (Written and Verbal) Problem-Solving Notes : Any exception to the above to be approved by COO-TIL/Head HR Tuesday, January 07, 2025 Page 2 Human Resources/JD Tikona Infinet Ltd. Tuesday, January 07, 2025 Page 3

Role & responsibilities 1. Database Acquisition & Management : Multi-Channel Data Sourcing: Strategically acquire and build a high-quality database of doctors (dermatologists, cosmetologists, pediatricians) and MUAs through various digital and offline channels. Digital: Utilize online medical directories (e.g., Practo, Lybrate), professional networking platforms (LinkedIn), and targeted digital advertising campaigns to generate leads. Offline: Actively participate in medical conferences, CMEs (Continuing Medical Education), industry trade shows, and beauty-related events to network and collect contact information. Database Segmentation & Maintenance: Segment the acquired database based on profession, specialty, location, and level of engagement to enable precise targeting. Ensure data accuracy and hygiene within the CRM system. Lead Nurturing & Conversion : Content-Driven Nurturing: Develop and implement targeted email marketing and WhatsApp campaigns to nurture leads. Share valuable content such as clinical studies, product information, application techniques, and exclusive educational resources tailored to the interests of doctors and MUAs. Webinar & Workshop Coordination: Organize and promote webinars and online workshops featuring medical experts and senior MUAs to educate the target audience on the science behind Bioderma products and their professional applications. Precise Targeting for Sales: Collaborate closely with the performance marketing & sales team to identify and qualify high-potential leads. Promotional Campaigns: Design and execute targeted promotional offers and sampling programs to encourage product trials and first-time purchases among the professional community. Campaign Management: Campaign Planning & Execution: Develop, plan, and execute integrated CRM campaigns across various channels (email, WhatsApp, social media, events) to achieve specific marketing objectives (e.g., product launches, educational initiatives, promotional offers). Content Collaboration: Work closely with the marketing content team to develop compelling and relevant messaging and creative assets for all campaigns, ensuring alignment with brand guidelines and target audience needs. A/B Testing & Optimization: Conduct A/B testing on campaign elements (e.g., subject lines, call-to-actions, content formats) to identify best practices and continuously optimize campaign performance. Campaign Calendar Management: Maintain a detailed campaign calendar, ensuring timely execution and coordination with internal teams and external partners. Relationship Management & Engagement : Doctor & MUA Engagement Programs: Develop and manage exclusive engagement programs to foster a sense of community and loyalty among doctors and MUAs. This includes creating closed-group forums for knowledge sharing and feedback. Key Opinion Leader (KOL) Management: Identify and cultivate relationships with influential dermatologists, pediatricians, and renowned MUAs. Facilitate collaborations for brand advocacy, testimonials, and content creation. Personalized Communication: Go beyond mass communication by sending personalized emails, acknowledging professional milestones, and providing bespoke support to key contacts. Feedback & Insights: Establish a systematic process for collecting feedback from doctors and MUAs on products, marketing materials, and competitor activities. Analyze this feedback to derive actionable insights for the marketing and product development teams. Analytics & Reporting: Performance Tracking: Monitor and analyze the performance of all CRM campaigns, including email open rates, click-through rates, lead generation metrics, and conversion rates. ROI Analysis: Track the return on investment (ROI) of various database acquisition and lead nurturing initiatives. Reporting: Prepare regular reports for the management team, highlighting key achievements, challenges, and recommendations for future strategy. Preferred candidate profile

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities ** Only Mumbai candidates ** This role is responsible for developing, implementing, and managing brand marketing for services business of Croma along with managing customer lifecycle programs that aims to enhance customer retention, engagement, and satisfaction, also increasing customer lifetime value, and enhancing overall brand loyalty through well-structured and effectively managed customer journeys for Croma Services business. Develop and implement strategies for service brand that aligns with business objectives, ensuring strong brand positioning within the service industry Plan, execute, and manage integrated marketing campaigns, leveraging both ATL and BTL channels to promote service offerings and drive customer engagement Develop, design and implement service loyalty strategies to enhance customer retention and engagement Develop, design and implement customer lifecycle journeys that align with the company's overall business and marketing strategies via direct marketing channels Email, WhatsApp, SMS Analyze competitor activities, market trends, and customer feedback to identify opportunities for service brand growth Collaborate with service, marketing, and customer support teams to integrate loyalty programs during campaigns across all touchpoints. Ensure consistent brand messaging and visuals for service offerings by collaborating with internal teams and external agencies Monitor campaign performance and budget allocation to ensure cost-effective promotion of service initiatives Define the marketing objectives, benefits, rewards, and structure of the services across various channels, including online platforms, mobile apps, and in-store initiatives Develop strategies to drive customer participation and engagement. Integrate services programs with CRM systems to enhance personalized customer experiences, including creating personalized experiences for high-value customers, including VIP programs and exclusive offers Prepare regular reports for senior management, highlighting the programs effectiveness and ROI Preferred candidate profile Candidate's preferred from Mumbai (Location) Experienced Brand marketing & Campaigning Worked on retail loyalty programs, staff incentives and rewards Immediate Joiner Preferred. If you have all the above-mentioned experience, feel free to share profiles at rita.roy@croma.com With below information: Current ctc Expected ctc Notice period/Last working day Perks and benefits As per company profiles

Develop & execute sales & marketing strategies aligned with the company Develop new markets & maintain existing business in segments of Railways, EV, Renewable Energy (Wind, Solar), power electronics, motor drives, appliances, energy meter, EMS Required Candidate profile Min 10-15 yrs in sales / marketing roles within the electronic components industry(manufacturer/distributor), whose customer base is segments in Railways, Automotive, Renewable Energy (Wind, Solar) Perks and benefits PF, Gratuity, and Bonus given

Job Description: We are seeking a detail-oriented Campaign Executive CRM & Retention to lead the end-to-end execution of customer communication campaigns across SMS, WhatsApp, Email, Push Notifications, and In-App messages. The ideal candidate will play a key role in driving user engagement, retention, and conversion through targeted, data-driven messaging and lifecycle automation. Key Responsibilities: Plan, create, and execute multi-channel customer engagement campaigns (SMS, WhatsApp, Email, Push, In-App) Collaborate with design and content teams to develop impactful creatives and messaging. Segment audiences based on user behavior, lifecycle stage, and purchase history. Track and optimize campaign performance using metrics such as delivery, open, click, and conversion rates. Manage CRM tools like Gupshup, WebEngage, MoEngageWebEngage, MoEngage, CleverTap , or similar platforms Design and implement automated journeys, triggers, and workflows for personalized communications. Ensure compliance with data privacy laws and regulatory requirements. Analyze campaign results and provide regular reports with actionable insights. Must-Have KGupshup,nowledge, Skills & Abilities: Hands-on experience with CRM platforms and campaign management tools Solid understanding of key communication metrics: delivery rate , open rate, CTR, conversions Basic knowledge of HTML for email formatting (preferred) Strong project management and organizational skills Ability to work cross-functionally and manage tight deadlines effectively Good to Have: Familiarity with customer lifecycle marketing and retention strategies Experience with A/B testing , journey building, and campaign optimization Exposure to eCommerce or mobile app user behavior Basic data analysis skills using Excel or tools like Looker Studio

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.