238 Retention Strategies Jobs - Page 2

Our client envisions transforming patient experience in underserved markets by bridging the gap in primary healthcare through a hybrid healthcare and fulfilment model. This model connects patients to healthcare providers and ecosystem players digitally via a robust 3-tier model of Hub, Spoke, and a network of satellite health centers. As a Customer Engagement Executive, you will drive online and offline engagement strategies for our consumer base. Your responsibilities include planning and executing customer acquisition, retention, and loyalty initiatives to enhance customer experience and lifetime value. You will shape our brand's connection with the audience through tools like WebEngage, loyalty platforms, campaigns, promotions, and referral programs. Key Responsibilities: - Design and implement customer engagement campaigns across digital and physical channels. - Manage referral programs, loyalty initiatives, and promotional offers to drive customer acquisition and retention. - Collaborate with marketing and product teams to deliver personalized communication using tools like WebEngage. - Plan on-ground activities, events, and partnerships with local teams to boost visibility and consumer interaction. - Monitor campaign performance, customer feedback, and engagement metrics to enhance strategies continually. - Develop segmentation and targeting strategies to improve the customer journey and satisfaction. - Maintain and manage customer engagement tools/platforms for seamless execution of campaigns. - Collaborate with support and operations teams to identify customer pain points and implement proactive solutions. - Stay updated on consumer behavior trends and industry best practices to drive strategy. Requirements: - 5+ years of experience in customer engagement, CRM, digital marketing, or customer success. - Strong understanding of consumer marketing, loyalty programs, and customer lifecycle management. - Hands-on experience with engagement platforms like WebEngage, MoEngage, CleverTap, etc. - Experience in executing offline events and campaigns is a strong plus. - Data-driven mindset with the ability to analyze metrics and translate insights into actions. - Excellent communication, coordination, and stakeholder management skills. - Proactive, self-starter attitude with the ability to work in a fast-paced, startup environment.,

Role: Looking for a Team Lead (Telesales) in a BPO environment with extensive experience in leading telesales teams, driving revenue growth, and optimizing sales processes. The Individual will be responsible for overseeing all telesales operations, implementing strategies to meet and exceed sales targets, and ensuring the efficient functioning of the department. Responsibilities: Motivating the team to achieve / exceed goals Develop and execute telesales strategies and campaigns to drive revenue growth, improve conversion rates, and enhance customer retention Manage forecasting, planning, training (collaborative approach) Ensure compliance (Risk / Fraud Management) Revenue / Financial Management (PnL) Client relationship management Preferred candidate profile Minimum 5 years of relevant work experience in BPO operations Proven track record of leading successful telesales teams and achieving sales targets. Strong analytical skills, with the ability to leverage data to drive performance. Excellent communication, negotiation, and interpersonal skills. Strong leadership and people management skills. Complete understanding of dialer strategy Perks and benefits GLIP & Mediclaim Please share your resume on - 9082299130/matildad@hexaware.com

Title- Growth Management- Mutual Funds Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Drive user acquisition, engagement, and retention for our Mutual Funds platform, accelerating growth and increasing market share in the mutual fund investment space. Responsibilities: - Develop and execute data-driven growth strategies to boost user adoption and transaction volume for mutual fund products, with a primary focus on driving SIP registrations. - Design and implement A/B tests and experiments to optimize user journeys, improving key metrics such as conversion rates, SIP sign-ups, and customer retention. - Analyze investor behavior and identify opportunities for product enhancements, marketing campaigns, and customer segmentation. - Collaborate with marketing, product, and engineering teams to launch and refine growth initiatives focused on mutual fund investors. - Monitor and report on key performance indicators (KPIs) such as SIP registrations, assets under management (AUM), customer acquisition cost (CAC), and customer lifetime value (CLTV), providing actionable insights to stakeholders. - Identify and leverage new distribution channels, partnerships, and digital platforms to expand reach among mutual fund investors. - Plan and execute promotional campaigns in collaboration with Asset Management Companies (AMCs) to promote specific mutual fund schemes and drive targeted investments. - Implement user feedback loops to improve product experience, enhance investor satisfaction, and increase loyalty. - Focus on increasing repeat investments and enhancing overall investor lifetime value. Requirements: - 4-6 years of experience in growth marketing, product growth, or related roles. - Proven track record in driving growth, preferably within the fintech, investment, or financial services sectors. - Strong analytical skills with proficiency in tools such as Clevertap, Google Analytics, SQL, or similar platforms. - Hands-on experience with A/B testing and experimentation frameworks. - Deep understanding of user acquisition, engagement, and retention strategies specific to financial products or investment platforms. - Familiarity with digital marketing channels, campaign management, and performance marketing techniques. - Prior experience or understanding of the mutual funds industry or broader financial services is highly preferred. - Experience working with AMCs or managing promotional partnerships is a plus. - Excellent communication, collaboration skills, and a data-driven, results-oriented approach. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Role not for you, but know the perfect person for itRefer a friend, and make Rs 10K if successfully placed :) Refer & Earn! About the Company This women-led D2C brand is redefining intimate care with innovative, sustainable solutions . Focused on transforming how menstruation is experienced, the brand offers eco-friendly, leak-proof, and comfortable alternatives to traditional period products. More than just a product company, its a movement aiming to empower individuals to embrace their cycles with confidence and comfort . Job Summary The brand is hiring a Manager / Sr. Manager Performance Marketing to lead ROI-driven digital campaigns that fuel user acquisition and growth. You ll manage and scale paid media efforts across platforms including Google, Meta, LinkedIn, YouTube , and others taking full ownership of the performance marketing funnel. Candidates with a D2C background and familiarity with Shopify will have an added advantage. Key Responsibilities Own and scale customer lifecycle marketing and retention strategies Develop and execute end-to-end campaigns on Meta & Google Ads, optimized for direct response and conversions Optimize campaigns with a focus on ROAS, CAC, and scalable, profitable ad sets Analyze performance funnels, identify drop-offs, and run experiments to boost outcomes Design and implement retention initiatives to increase engagement, repeat purchases, and reduce churn Collaborate with creative teams to develop high-converting ad creatives and landing pages Set up pixel event tracking and UTM tagging for precise attribution Prepare detailed weekly and monthly performance reports with insights and strategic recommendations Qualifications Minimum 7 years of experience in performance and retention marketing Proven track record in scaling D2C e-commerce brands via Google & Meta Ads Strong command of key metrics like ROAS, LTV, AOV, CAC, and conversion rates Hands-on expertise with tools like Meta Ads Manager, Google Ads, Google Analytics , and CRMs such as MoEngage or CleverTap Experience with product catalogs, dynamic ads , and retargeting campaigns Excellent analytical and data interpretation skills Nice to Have Experience in D2C categories such as apparel, health & beauty Familiarity with Shopify Understanding of CRO tools and landing page builders like Webflow or Unbounce

Exp.- 6 months -1 yr Drive end-to-end recruitment processes for all roles including job posting, screening, interviews, and selection. Build and manage a strong candidate pipeline through sourcing strategies and partnerships. Required Candidate profile Design and execute employee engagement initiatives, wellness programs, and internal events. Develop retention strategies and monitor employee satisfaction through surveys and feedback mechanisms.

About Hurix Digital: Hurix Digital is a global leader in digital content, learning, and technology solutions. As the organization expands and scales, a people-first approach is emphasized where talent strategy, culture, and capability are closely aligned with business goals. At Hurix, the driving force behind the purpose is the people. Position Overview: The company is in search of a dynamic, strategic, and execution-focused HR leader to take on the responsibility of heading Talent Management operations in India and the US. The role entails overseeing various aspects including HR Generalist functions, HR Operations, Compensation & Benefits, Business HR partnerships, and Learning & Development. This pivotal role requires leadership in establishing scalable HR practices, fostering organizational culture, streamlining people processes, and facilitating growth through learning, performance, and engagement initiatives. Key Responsibilities: Talent Management & HR Strategy - Lead Talent Management practices for teams in India and the US, ensuring alignment of people goals with the business vision. - Develop and execute talent acquisition, retention, and development strategies across different geographies. - Spearhead employee experience initiatives to enhance engagement, career progression, and culture enhancement. HR Generalist & Operations Leadership - Supervise end-to-end employee lifecycle management encompassing onboarding, background checks, employee relations, and offboarding. - Enhance and manage HR operations, HRIS systems (Zoho People), MIS reporting, dashboards, and data integrity. - Ensure compliance with statutory regulations in India (labor laws, Shops & Establishment, PF/ESI/Gratuity) and coordinate basic US HR compliance practices. Compensation & Benefits - Drive the compensation strategy, salary structures, bonus frameworks, and benefits administration for both India and the US. Business HR Partnering - Serve as a trusted advisor to leadership and business units by offering data-driven insights, HR consulting, and strategic guidance. - Lead initiatives related to performance management, succession planning, and workforce planning. Learning & Development - Develop the L&D strategy with a focus on identifying learning needs, leadership development, skills programs, certifications, and career pathing. - Introduce AI-driven learning and digital skilling models to ensure the future-proofing of the workforce. - Foster a culture of continuous learning and innovation. Key Skills & Competencies: - Strategic and hands-on HR leadership with a proactive approach and strong execution capabilities. - Profound expertise in HR Generalist, HR Operations, Compliance, and C&B management. - Experience in managing employee operations in India and the US. - Sound exposure to Learning & Development frameworks and leadership skilling programs. - Proficient in HRIS systems (Zoho People preferred) and adept at data-driven HR practices. - Excellent communication, stakeholder management, and business partnering skills. - Demonstrates high ownership, resilience, and adaptability in fast-growth environments. Qualifications: - MBA in Human Resources from a reputed institution (preferred). - 12-18 years of progressive experience in Talent Management / HR Leadership roles. - Exposure to global HR practices will be highly regarded. Why Join Hurix Digital - Opportunity to be a key HR leader in a rapidly expanding global digital organization. - Directly contribute to business success through strategic people management. - Contribute to building a future-ready, agile, and high-performing organization. - Embrace a work from office model ensuring collaboration, growth, and impact. For additional information on Hurix, please visit: https://www.hurix.com/life-at-hurix/ Job Category: Human Resource Job Type: Full Time Job Location: Chennai, Mumbai, Pune,

As an HR Manager at our facility management company, you will play a pivotal role in overseeing and leading the human resources function. Your responsibilities will include recruitment, employee relations, training, compliance, and performance management. You will ensure that these aspects align with our business goals and industry best practices. You will be tasked with developing and implementing HR strategies that are in line with our overall business strategy. Managing the recruitment process, which involves sourcing, screening, interviewing, and onboarding facility staff across various departments, will be a key part of your role. Ensuring legal compliance with labor laws, health & safety regulations, and other statutory requirements will also be under your purview. Maintaining and updating HR policies and the employee handbook to reflect current regulations and our company culture will be essential. You will oversee performance management systems, handle employee relations issues, and drive employee engagement and retention strategies. Additionally, coordinating training and development programs for staff and supporting audits and HR-related documentation will be part of your responsibilities. To excel in this role, you should have a Bachelor's or Master's degree in Human Resources, Business Administration, or a related field. A minimum of 5-8 years of HR experience, preferably in facility management, property management, or the services sector, is required. You should possess a strong understanding of labor laws, HR systems, and practices, along with proven ability in managing blue-collar and field staff effectively. Excellent communication, interpersonal, and conflict resolution skills are essential for this role. Proficiency in MS Office and HRIS tools will be beneficial. This is a full-time, permanent position with benefits such as cell phone and internet reimbursement. The work schedule is on a day shift basis, and the work location is in person.,

As a Student Engagement Specialist, your primary responsibility will be to build and maintain strong, positive relationships with students. You will serve as the main point of contact for student inquiries, ensuring timely and accurate information is provided. Your role will also involve assisting students in navigating academic programs, policies, and procedures, offering guidance on both academic and personal issues, and referring them to appropriate resources when needed. Communication is key in this role, as you will be expected to engage with students regularly through various channels such as email, phone, and in-person meetings. Keeping students informed about important updates, deadlines, and opportunities will be crucial to their success. In addressing student complaints and issues, your efficiency in problem resolution will be essential. You will be responsible for escalating complex issues to higher authorities when necessary and ensuring that all concerns are addressed promptly. Facilitating student orientation and onboarding processes will be part of your duties, helping new students acclimate to the institution and its culture. Additionally, you will be tasked with gathering and analyzing student feedback to identify areas for improvement in services and programs, collaborating with other departments to implement necessary changes. To enhance student retention and success, you will develop and implement strategies, monitoring student progress and proactively reaching out to those at risk of falling behind. Maintaining accurate and up-to-date records of student interactions and activities while ensuring confidentiality and compliance with data protection policies will also be a crucial aspect of your role. Collaboration with academic advisors, faculty, and other departments to support student needs and enhance their overall experience will be key to your success in this role. This is a full-time position located in person, offering the benefit of food provided. If you are interested in this opportunity, please speak with the employer at +91 8117812340 to learn more about how you can contribute to student engagement and success.,

Job Title: Sales Manager Retention Company: Vitel Global Communications Pvt Ltd Location: Hyderabad, India About Us: Vitel Global Communications is a leading VoIP solutions provider, serving businesses across the USA, UK, Canada, and other global markets. We deliver scalable, cost-effective communication services tailored for B2B clients. Role Overview: We are seeking an experienced Sales Manager with a strong background in customer retention, B2B sales , and international client management to lead our retention efforts and manage a high-performing team. Key Responsibilities: Drive customer retention strategies to reduce churn and increase client lifetime value. Manage and grow relationships with international B2B clients. Lead and mentor a retention-focused sales team, setting clear goals and performance metrics. Analyze customer data and feedback to proactively address risks and improve satisfaction. Collaborate with sales, support, and product teams to enhance the overall customer journey. Track and report on key metrics like churn rate, CLTV, CSAT, and NPS. Requirements: 5+ years in B2B sales, customer retention, or account managementpreferably in telecom or SaaS. Proven experience handling international clients (USA, UK, Canada preferred). Prior team leadership experience is essential. Proficiency in CRM tools like Salesforce or Zoho. Excellent communication, analytical, and problem-solving skills. Bachelor’s degree required; MBA is a plus. Interested can share your updated resume to akhil@vitelglobal.com, 9573584606

Graduate & Undergraduate's both can apply. 5 days working Both side cabs Rotational shifts Required Candidate profile Need Retention or up selling exp only Excellent Communication Skills Required Minimum Months of International Exp is required in Retention or Up selling exp

Position: HR Business Partner - Sales Reporting to: Direct Reporting - Vice President Sales, Matrix Reporting - CHRO Location: Gurgaon What is the role? As an HR Business partner, you provide strategic HR advice to Sales leaders, improving the quality of decisions and driving business value. You proactively shape business transformation, cultivate organizational capability, leadership pipelines, and a culture of Performance with Care, translating strategic business objectives into effective people plans Key Responsibilities & goals: Provides dedicated HR support to a Sales Region/BU Leverage understanding of business and HR solutions to influence strategic people priorities including sales productivity and talent retention Coach leaders and managers to help drive a culture of Performance with Care, act as a trusted advisor on all people decisions Build capabilities and succession/talent pipelines for the future, with a focus on increasing Female Representation and foster internal growth. Position India as a talent exporter and facilitates movements for regional and global roles Conduct Annual Strategic Workforce planning and periodically update basis predicted attrition and movements, collaborate with TA COE to build proactive pools to achieve Zero Open Territories Drives key HR processes including performance (MyC), Development (MyD), Succession (HPR), Engagement (GEOS), merit, and compensation/bonus Prioritize employee wellbeing and promotes a creative, collaborative, and inclusive work environment Champion an exceptional employee experience, ensuring motivation, engagement, and support. Proactively drive employee connect via regular field visits with Sales Workforce Lead change and transformation as needed, managing culture change initiatives and supporting the transformation journey Collaborate seamlessly with HR Centers of Excellence to tailor HR solutions that meet specific business needs Manage sensitive employee relations matters with care and efficiency What are the essential knowledge, experiences and skills you need for this role? MBA in HR from a premier institute Minimum 6+ years (Post MBA) experience in human resources across HR Generalist & COE roles Proven experience managing HR for Sales teams in a Multi-National environment Engaging personality along with excellent communication and influencing skills Strong Stakeholder Management skills

As a Cluster Relationship Manager at Niva Bupa Health Insurance Company, your role is crucial in identifying opportunities for improvement across customer service, underwriting, and claims processes. You will be responsible for ensuring a robust Management Information System (MIS) architecture for both pre-sales and post-sales activities. Collaborating with the operational team, you will co-create and implement strategies aligned with the distribution strategy of the company. Your key responsibilities include building relationships in the region, reviewing performance periodically, and engaging with partners to establish operational specifications. By monitoring operations and recommending product strategies, you will contribute to revenue growth and profitability. Additionally, you will work closely with the regional team members to develop a common agenda and scorecard, ensuring alignment with the overall business plan. Interacting with key management members and partners, you will oversee business reviews, address deviations from the plan, and handle escalated issues to ensure smooth operations and continuous improvement in revenue generation. Your role will also involve suggesting reward and recognition platforms for bank partners" employees and leading the implementation of sales promotions to maximize marketing spends. Furthermore, you will collaborate with the training department to deploy programs, identify trainers, and deliver training to build the capacity of the sales force in the region. Your focus will also include recruitment and retention planning, implementing rewards and recognition activities, and coaching subordinates to develop a robust sales force and achieve potential sales targets. Key performance indicators for this role include Gross Written Premium (GWP) for new and renewal business, compliance, audit adherence, and claim management. The ideal candidate for this position should hold a graduate or postgraduate degree, preferably an MBA, and have 6-8 years of experience in Life Insurance, General Insurance (Bancassurance only), Relationship Management, or Investment & Wealth Advisory within the banking sector. Join us at Niva Bupa Health Insurance Company and be a part of our exciting growth journey towards achieving more than 10000 Cr GWP by 2027. As a certified Great Place to Work, we are committed to creating a collaborative and innovative work environment where you can contribute to the success of the company while developing your skills and expertise.,

Why Join 7-Eleven Global Solution Center? When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities. Why We Exist, Our Purpose and Our Transformation? 7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes. At 7-Eleven we are guided by our Leadership Principles . Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores. 1. Be Customer Obsessed 2. Be Courageous with Your Point of View 3. Challenge the Status Quo 4. Act Like an Entrepreneur 5. Have an It Can Be Done Attitude 6. Do the Right Thing 7. Be Accountable Summary: The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition. Responsibilities: Conducts weekly meetings with respective business units providing HR guidance when appropriate. Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Provides guidance and input on business unit restructures, workforce planning and succession planning. Identifies training needs for business units and individual executive coaching needs. Performs other related duties as assigned. Required Skills: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications compensation practices, and the administrative practices related to those factors. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Profiecient in MS-Excel and had good Data Management skills Qualifications: Minimum of 3 years of experience resolving complex employee relations issues. Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, Bachelor's degree Proficiency in MS-Excel reporting Privileges & Perquisites: 7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects. Work-Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands. Well-Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues. Top of Form Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices. Certification & Training Program: Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms. Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India. 7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace. Our strategy focuses on three core pillars workplace culture, diverse talent and how we show up in the communities we serve. As the recognized leader in convenience, the 7-Eleven family of brands embraces

About the job About us/Company overview: Clayco Cosmetics is a D2C skincare brand which brings global beauty rituals to India. We are a fastgrowing skincare brand with presence across various marketplaces as well as our own D2C. website : www.clayco.in Designation: Growth Head Location: Lower Parel west, Mumbai Experience: 3years- 7 years Position Overview: We are seeking a passionate Growth Manager with 3-6 years of experience in ecommerce or direct-to-consumer (D2C) companies. The ideal candidate will drive our company's growth through strategic customer acquisition and retention efforts, manage multiple sales channels, and optimize digital marketing campaigns. Responsibilities: Develop and execute strategies to drive customer acquisition and retention, focusing on ROI and growth metrics. Manage and optimize multiple sales channels (e.g.,online platforms, retail partnerships) to maximize revenue and market penetration. Utilize data-driven insights to enhance customer experience and increase conversion rates. Collaborate with cross-functional teams including Marketing, Product Development, and Operations to align growth initiatives with overall business objectives. Lead digital marketing efforts across various channels (e.g., social media, email, paid search) to drive traffic and conversions. Oversee ecommerce execution, including website optimization, product launches, and promotional campaigns. Analyze market trends and competitor activities to identify opportunities for growth and differentiation. Prepare regular reports and presentations on growth metrics, KPIs, and actionable insights for senior management. Requirements: Graduation in any field from tier 1 &2 colleges. Proven track record of 3-5 years in a growth-focused role within ecommerce or D2C sectors. Strong understanding of customer acquisition and retention strategies. Experience managing multiple sales channels and driving channel growth. Proficiency in digital marketing tactics and tools, with a focus on performance marketing. Excellent analytical skills and proficiency in data analysis tools (e.g., Google Analytics, CRM systems). Ability to thrive in a fast-paced startup environment, with strong leadership and communication skills.

Role & responsibilities Responsible for driving app-install led business growth and maximizing ROI through digital marketing campaigns on Google, Facebook & other partners campaigns. Develop and implement comprehensive digital marketing strategies to drive customer acquisition, retention, and revenue growth. Plan, execute, and optimize performance marketing campaigns across various channels, including search, social, display, and affiliate marketing. Conduct in-depth keyword research and audience analysis to identify target segments and optimize campaign targeting. Identify trends, data insights, and opportunities to improve campaign performance and drive continuous optimization. Conduct A/B testing and other experiments to optimize campaign elements, including ad creatives, landing pages, and bidding strategies. Collaborate with cross-functional teams, such as content creators, designers, and developers, to ensure alignment and cohesive campaign execution. Stay up to date with the latest trends and best practices in digital marketing and performance measurement. Program management of different actions planned to drive organic acquisitions Preferred candidate profile Bachelor's degree in marketing, business, or a related field. Experience as a Performance Marketer or in a similar role would be helpful Strong analytical skills and proficiency in data analysis tools, such as Google Analytics, Google Ads, and Facebook Ads Manager. Excellent communication skills and ability to present complex data and insights in a clear and concise manner. Strong problem-solving skills and ability to think creatively to overcome challenges. Detail-oriented with strong organizational and project management abilities. Ability to work effectively in a fast-paced, dynamic environment. Proficiency in manipulating and analyzing complex datasets using spreadsheet software (e.g., Excel, Google Sheets).

Position: Assistant Manager / Dy. Manager - IMS Required IMS (Asst. Manager - Dy. Manager) Experience: 8 - 10 years in Business Excellence and Integrated Management Systems. Job Description : As a BPO Assistant Manager - Inbound Process, you will oversee the day-to-day operations of the inbound customer service team. Your mission is to ensure exceptional service quality, efficient process management, and lead your team to meet and exceed performance metrics. Post BPO Assistant Manager - Inbound Process Job Responsibilities Manage and lead the inbound process team. Ensure adherence to service quality standards. Monitor and analyze performance metrics. Develop strategies for process improvement. Coordinate with other departments to streamline operations. Handle escalated customer service issues and find resolutions. Prepare and present detailed reports on team performance. Qualifications Bachelor's degree in Business Administration or related field. 3-5 years of experience in BPO operations. Proven leadership and team management skills. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to work in a fast-paced, dynamic environment. Skills Team Leadership Process Improvement Performance Metrics Analysis Customer Service Conflict Resolution Microsoft Office Suite CRM Software please share the relevant resumes to :- Mail ID: ramya.ramya1@teleperformancedibs.com Best regards Ramya V

The role of Manager - Plant HRBP is an individual contributor position based in Mumbai at the Corporate Office in Govandi East within the Human Resources department. The ideal candidate for this role should possess strong skills in Labour Compliance and be an expert in Data Analytics, with proficiency in Advanced Excel MIS and Dashboard reporting. As the Manager - Plant HRBP, your key responsibilities will include data analytics and reporting by collecting and analyzing HR data from 8 manufacturing sites, deriving actionable insights using advanced data analytics tools, and presenting findings to senior management on a monthly and quarterly basis. You will also act as the HRBP for 3 small manufacturing plants, providing end-to-end HR support including recruitment, employee relations, performance management, training and development, and retention strategies. Additionally, you will be responsible for monitoring and ensuring compliance with labor laws and regulations across all plants and the corporate office. The ideal candidate for this role should have a full-time MBA in HR or equivalent from a recognized institution, along with a minimum of 10+ years of experience in HR, specifically within a manufacturing environment. Candidates from Maharashtra are preferred for this position. This is a challenging yet rewarding opportunity for an experienced HR professional to make a significant impact on the HR function across multiple manufacturing sites. If you possess the necessary skills and experience, we encourage you to apply for this role and be a part of our dynamic team.,

As an HRBP (Human Resources Business Partner) / Senior HR Manager at our organization based in Indore, you will play a crucial role in shaping the HR landscape by leveraging your 8-10 years of experience and relevant qualifications such as MBA, BBA, and other HR-related certifications. Reporting directly to the Director, you will lead the strategic HR planning process, focusing specifically on the IT industry while aligning HR strategies with business objectives and IT-specific workforce needs. Your primary responsibilities will revolve around designing HR processes from scratch, reconstructing existing processes, and creating SOPs to streamline operational workflows and ensure compliance. You will be instrumental in developing Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for all departments, enabling clear performance metrics and accountability across the organization. Moreover, you will be tasked with revamping the organizational hierarchy, establishing clear reporting lines, designing effective performance review systems, and developing HR dashboards to provide real-time insights into critical HR metrics. Your analytical skills will also be put to use in conducting detailed employee turnover analysis and proposing retention strategies to enhance engagement and reduce turnover rates. This is a full-time position that requires you to work from the office during day shifts. In return, we offer benefits such as health insurance and Provident Fund to support your well-being. If you are ready to take on this challenging yet rewarding role, we look forward to welcoming you to our dynamic team in Indore.,

Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt. About the Business Unit Times Prime is India s first digital lifestyle membership for premium content and exclusive member-benefits ( Members get exclusive access to 25+ subscriptions and 40+ curated benefits from leading brands across Entertainment, Shopping, Essentials, Health & Fitness, Content, Dining, Travel, and a lot more. 30+ leading players have partnered with Times Prime for customer gratification, acquisition, and other endeavors. Our clients include CitiBank, HDFC, Kotak Mahindra, IDFC First, Amazon, Tata Cliq, Samsung, Xiaomi, Flipkart, Myntra and many more Role Overview: We are seeking a growth-focused marketer with 1 4 years of experience in bottom-funnel performance marketing, specializing in user retention and engagement. This role will focus on driving key KPIs such as renewals, offer redemptions, and CTR across owned communication channels including SMS, push notifications, email, and WhatsApp. Key Responsibilities: Plan, execute, and optimize user engagement journeys for app and web via CRM channels. Build lifecycle marketing campaigns to drive renewals and maximize member value. Run targeted experiments across channels (push, SMS, WhatsApp, email) to improve CTR and conversions. Own campaign performance metrics track and analyze KPIs (open rate, CTR, conversion, churn rate). Collaborate with product, data, design, and business teams to build scalable retention strategies. Use analytics tools to segment users and identify engagement drop-offs or winback opportunities. Ensure timely and accurate communication deployments across platforms. Must-Have Skills: 1 4 years of experience in performance or retention marketing. Strong understanding of engagement and bottom-funnel conversion tactics. Hands-on experience with tools like CleverTap, MoEngage, WebEngage, or similar. Solid knowledge of CRM channels: SMS, push notifications, email, WhatsApp. Data-first mindset with comfort in reading dashboards and deriving insights.

Role overview and Key responsibilities: Own the renewals lifecycle for assigned clients from initial outreach to closure. Track and monitor upcoming contract expiries using CRM and internal tools. Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations. Send timely renewal communication and follow-ups via emails, calls, and meetings. Address client queries, concerns, or escalations related to the renewal process. Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing. Maintain accurate and up-to-date records of renewal statuses and forecasts. Identify opportunities for service upsell or cross-sell during renewal conversations.Provide inputs for client retention strategies based on feedback and insights. Requirements What we are looking for: Bachelordegree in Business, Sales, Marketing, or a related field. 12 years of experience in client servicing, account management, or renewals . Strong communication and relationship management skills. Proficiency in Microsoft Office, Excel, and CRM tools. Highly organized with a proactive and detail-oriented approach. Ability to multitask and work under tight deadlines in a fast-paced environment A customer-first mindset with a problem-solving attitude. Benefits Why join us Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift womenhealth, the environment, and sanitation workers dignity. Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissionsreal impact, not just buzzwords. Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of the circular economy. Grow With Us: Were a fast-growing, venture-backed startup offering real opportunities to scale your career as we scale our impact. A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose arent just valuestheyre how we roll every day.

Job Description: We are seeking a dynamic and data-driven Customer Acquisition Lead to develop and execute customer acquisition strategies across multiple channels. You will be responsible for scaling our user base, optimizing acquisition funnels, and ensuring high ROI on marketing spends. This role requires a strategic thinker with a deep understanding of performance marketing, user behavior, and digital ecosystems. Key Responsibilities: Develop and lead the end-to-end customer acquisition strategy across digital and offline channels and retention strategies. Drive growth through paid marketing (Google Ads, Meta, LinkedIn, etc.), SEO, content marketing, partnerships, referral programs, and events. Optimize performance marketing campaigns to improve CAC, LTV, and ROAS. Build and manage acquisition campaigns across various channels, including social, SEM, and display, to drive revenue and increase ROI Use data and analytics to track performance, generate insights, and adjust campaigns in real-time. Collaborate with product, sales, design, and analytics teams to align user acquisition with customer lifecycle goals. Identify and test new growth channels to expand reach and build a scalable acquisition model. Develop customer segmentation strategies to target and personalize campaigns for maximum effectiveness. Conduct A/B testing to improve conversion rates and user experience across landing pages and acquisition funnels. Monitor and manage acquisition budgets effectively to deliver results within allocated spend. Prepare detailed reports and presentations for leadership on acquisition KPIs and initiatives. Key Requirements: 4+ years of experience in growth marketing, customer acquisition, or performance marketing. Proven track record of leading successful acquisition campaigns across channels. Strong understanding of digital marketing tools and platforms (Google Ads, Facebook Business Manager, CRM tools, marketing automation platforms). Proficiency in data analysis using tools like Google Analytics, Excel, or Tableau. Experience in a startup or high-growth environment is a plus. Excellent communication, project management, and leadership skills. Preferred Qualifications: Any Graduation Experience with B2C, depending on your business model. Familiarity with tools like Appsflyer, Adjust, HubSpot, WebEngage etc.

All HR Business Partner functions while working closely with the leadership and stakeholders to policy adherence. Onboarding, KM, Performance Management, Talent Engagement, PIP, attrition, grievances, to exit interviews. Manage data efficiently. Required Candidate profile Good exposure of performance appraisal, succession planning and stakeholder management. Experience required into employee engagement and connect activities. Open to working in a 24X7 environment.

As the Talent Acquisition Specialist, you will be responsible for leading the end-to-end recruitment process for store-level positions such as Store Managers, Assistant Managers, and Frontline Sales Staff. You will work closely with Area Managers and Store Leaders to understand manpower needs and ensure that all stores are adequately staffed to support business operations. Your role will involve managing various recruitment channels including job portals, walk-ins, employee referrals, campus/job fairs, and local hiring agencies while ensuring that hiring SLAs are met. In your capacity as an HR Business Partner, you will collaborate with Store Leadership to align people strategies with business objectives. You will serve as a trusted advisor on workforce planning, talent engagement, and HR practices. Additionally, you will play a key role in supporting change management initiatives and driving business transformation at the ground level. As part of the Employee Engagement & Culture Building team, you will execute zonal and store-level employee engagement programs to enhance morale and productivity. Your focus will be on promoting a high-performance, inclusive, and value-driven workplace culture. You will be responsible for acting on feedback from engagement surveys and implementing action plans to improve employee satisfaction. In terms of Employee Relations & Compliance, you will handle employee grievances and disciplinary matters with fairness and compliance. You will ensure adherence to local labor laws, HR policies, and statutory requirements. Additionally, you will support audits, documentation, and legal processes as required to maintain a harmonious work environment. Your responsibilities will also include HR Operations & MIS, where you will maintain updated HR dashboards and analyze people metrics for decision-making purposes. Furthermore, you will monitor attrition trends across stores, identify root causes for early exits or high turnover, and design and implement retention strategies to enhance employee stickiness, particularly in frontline roles. You will conduct stay interviews, exit interviews, and pulse surveys to gather insights and develop actionable plans in collaboration with operations and HR teams to create a robust employee value proposition (EVP).,

All HR Business Partner functions while working closely with the leadership and stakeholders to policy adherence. Onboarding, KM, Performance Management, Talent Engagement, PIP, attrition, grievances, to exit interviews. Manage data efficiently. Required Candidate profile Good exposure of strategic HR, employee retention and attrition management. Experience required into employee engagement and connect activities. Should be Open to work in a 6 pm - 3 am shift. Perks and benefits Pick and drop facility

Laundryheap is a global on-demand laundry and dry cleaning service operating across 14+ markets, including the UK, the US, and the Middle East. We are a fast-growing, tech-led scale-up focused on excellent customer experience. Our mission: Make laundry effortless, reliable, and accessible for both consumers and businesses. Role Overview As Head of CRM, you will lead our efforts to boost customer lifetime value (CLV), reduce churn, and enhance loyalty across our India operations. Youll develop and implement data-driven retention strategies, manage retention campaigns and team, and collaborate across product, marketing, and analytics functions reporting directly to senior leadership. Key Responsibilities Retention Strategy & Analysis: Define and implement customer retention strategies using CRM tools, predictive insights, and segmentation. Team Leadership & Execution: Build and manage a team of retention specialists to design and execute personalised customer journeys and campaigns. Performance Monitoring: Track key metrics such as repeat purchase rates, CLV, churn rates, and use A/B testing to optimise performance. Cross-Functional Collaboration: Work closely with Product, Marketing, Analytics and Operations to embed retention mechanisms in the entire customer lifecycle. Reporting & Insights: Provide leadership with timely data-driven insights, opportunities, and recommendations to continuously improve retention outcomes. Required Skills & Experience 8 12 years in retention, CRM, or growth roles preferably in D2C/B2C environment. Strong analytical skills, with experience in segmentation, testing, and CRM technology. Proven track record of improving retention metrics and driving customer loyalty. Excellent leadership, communication, and stakeholder management abilities. Core competencies Customer Retention Strategy Customer Lifetime Value (CLV) Churn Prevention / Churn Reduction CRM Platforms (e.g., Salesforce, HubSpot, CleverTap) Predictive Analytics Customer Segmentation A/B Testing / Campaign Optimisation Data Analysis & Reporting Marketing Automation Retention Funnel Dunning & Win back Campaigns