Retention Manager

Role Overview: You will be joining as a Retention Manager at Hobfit, a women-first fitness platform dedicated to empowering women to achieve their fitness goals and combat hormonal disorders. Hobfit has a strong community of 500,000 women and has facilitated 50,000 successful transformations. As a Retention Manager, your main focus will be on implementing retention strategies, analyzing customer data, managing customer communications, and providing exceptional customer service to uphold high retention rates. Key Responsibilities: - Implementing customer retention strategies - Analyzing customer data to identify trends and opportunities - Managing communication with customers to enhance retention - Providing excellent customer service to ensure high retention rates Qualifications: - Proficiency in customer retention and retention strategies - Strong analytical skills for data analysis - Excellent communication skills to engage effectively with customers - Customer service skills to deliver exceptional support - Experience in data analysis and customer relationship management - Ability to work both independently and collaboratively in a team - Knowledge of the fitness or healthcare industry is a plus - Bachelor's degree in Business, Marketing, or related field,