Responsibilities: Lead and Scale Engineering Teams: Manage a 75+ member engineering organization across Backend, Frontend, Android, QA, and DevOps. Build high-performing cross functional squads to drive product delivery across core consumer experiences, supply chain systems, and pharmacy compliance platforms.Design Systems for Healthcare Scale: Architect robust, event-driven systems capable of supporting 10x growth in order volumes, prescription uploads, and real-time inventory queries. Ensure low-latency performance for high-traffic product, cart, and checkout APIs even during peak medical demand.Drive Innovation and Technical Foresight: Stay ahead of emerging technologies and introduce tools and architectures that directly impact business outcomes. Champion the adoption of AI/ML models for critical use cases like medicine substitution, leveraging algorithms to suggest accurate and cost-effective alternatives based on salt composition, prescription history, and availability. Drive innovation in areas like personalized medicine recommendations, OCR-based prescription parsing, and predictive inventory planning. Enable a culture of experimentation by supporting internal POCs, tech spikes, and cross functional innovation sprints that continuously improve product, operations, and user experience.Convert Healthcare Roadmaps into Scalable Tech: Work closely with Co-founders, CXOs, and VPs to translate domain-specific needs from Product, Strategy, Marketing & Opertaions into scalable software platforms. Deliver solutions that enhance the customer experience while ensuring regulatory compliance.Enable B2C Reliability at Scale: Build and maintain platforms that serve millions of monthly active users with 99.9%+ uptime. Drive platform stability by implementing observability, proactive alerting, and graceful degradation patterns across critical services.Optimize Engineering Velocity and Quality: Drive engineering speed by optimizing current agile processes, sprint rituals (planning, retros, demos), and outcome-driven tracking using JIRA and OKRs. Standardize code review workflows, enforce quality gates via GitHub Actions or GitLab CI, and introduce automated testing suites to reduce manual QA cycles. Set up DORA metric dashboards (deployment frequency, lead time, MTTR) using tools like Datadog, Grafana, or Build kite. Optimize team structures (e.g., cross-functional pods, platform vs feature teams) to improve ownership and reduce handoffs. Align release cadences with pharmacy and inventory cycles while ensuring reliability through blue-green deployments, feature flags, and canary rollouts.Mentor Engineering Leaders: Coach, and develop internal Engineering Managers and Staff Engineers. Drive a culture of ownership, innovation, and performance. Create engineering ladders and career paths to scale team maturity in sync with business growth. Eligibility:Experience: 12+ years in technology, with 4+ years in engineering leadership roles across B2C and platform-heavy organizations.Team Leadership: Successfully led and scaled 50+ member orgs across Backend, Frontend, Android, QA, and DevOps. Built high-performing, cross-functional teams and second-line leaders.System Design & Technical Vision: Deep experience in architecting distributed systems using Golang, Java, Kafka, and Spring Boot. Strong knowledge of React, TypeScript, Next.js, Android architecture, QA automation frameworks, and cloud-native DevOps on AWS, GCP or Azure.Domain Exposure: Prior experience building and scaling B2C systems in e-commerce or healthcare, with a strong focus on reliability, compliance, and operational scale.Execution & Delivery: Proven ability to translate business goals into scalable tech platforms. Strong execution muscle using agile processes, CI/CD pipelines, and data-backed decision making.Mentorship & Talent Development: Built org structures, career ladders, and leadership coaching programs to grow engineering maturity in fast-scaling environments.Strategic Thinking: Strong business and product orientation; capable of aligning engineering decisions with growth, customer needs, and competitive advantage.Communication: Clear, structured communicator able to influence across Co-founders, CXOs, and VPs.

Company -Truemeds Role-Telesales fresher salary 17,000

What can you expect to work on? Projects across anything and everything (Strategy, Analytics, Growth, Supply Chain & Ops, etc.) - you ought to wear multiple hats and be good at managing that Work with internal as well as external stakeholders to scale the biz with one common objective in mind - Improve customer delight and experience Initiating and executing end-to-end strategic partnerships for growth and value optimization We would love to chat if you Are skilled at analysing datasets and presenting insights in a crisp fashion Approach problems using first principles and think critically Are entrepreneurial in spirit and love to work in an unstructured setup; have the zeal to own work streams and get things done Have 2 - 3 years of experience (startups, consulting et. al.) and have graduated from Tier 1 institution in relevant fields (Math, Stats, Commerce, Economics etc.) Show more Show less

Responsibilities: Provides technical guidance to Software Engineers by means of coaching and mentorship throughout E2E software development, maintenance and lifecycle to achieve project goals to the required level of quality. Promotes team engagement, empowerment and motivation. Understand and derive complexity-based estimations (User Story Points) and provide input to the Software Engineering Manager for estimates, resource needs, milestones and risks. Per account methodologies define work breakdown structure, plans and leads task execution by assigning software engineers to tasks, ensuring effective delegation, monitoring tasks, identifying risks and handling mitigation and escalations, mastering and executing Scrum ceremonies and empowering the scrum members and enables cross-functional capabilities Provides hands-on technical and functional input to design, maintenance, code, build, integration and testing of complex software components according to functional and technical design specifications. Reviews and provides feedback and suggests solutions, including operability perspective. Identifies areas for automation. Follows Truemeds software engineering standards, applicable software development methodologies and release processes. Performs code reviews and participates in test reviews. Eligibilities: 6+ years of experience in a Software Engineering role. Hands on experience in Java coding, Spring-boot and microservices architecture. Previous experience in leading software engineers through the project lifecycle. Thorough understanding of software development methodologies using agile principles and experience in conducting all key agile ceremonies. 4 years of working experience in projects on Spring Boot, Microservices and Cloud. Working experience on Spring, Containerization and Automated deployment, for example, Docker, Open shift/Kubernetes, Helm charts Working experience on CI processes (Jenkins preferred), version control (GIT preferred) and Artifact repositories. Show more Show less

Job Description: Telesales Executive – Mumbai (Immediate Joiners) Company: Truemeds Location: Mumbai Salary: Up to ₹19,000 CTC per month Work Days: 6 Days a Week Experience: Freshers & Experienced Candidates Welcome Education: Minimum 10th Pass with Experience or 12th Pass Freshers Joining: Immediate Job Role: We are seeking dynamic and motivated Telesales Executives to join our growing team at Truemeds in Mumbai. The ideal candidate will be responsible for making outbound calls, promoting our products, and closing sales over the phone. No prior experience is necessary; we welcome freshers and experienced candidates alike. Key Responsibilities: Make outbound calls to potential customers Present and promote Truemeds products and services Understand customer needs and provide relevant solutions Handle customer queries and close sales effectively Meet daily, weekly, and monthly sales targets Maintain accurate records of customer interactions and sales Requirements: Minimum education: 10th pass with relevant experience or 12th pass freshers Strong communication and interpersonal skills Ability to work in a fast-paced environment Goal-oriented with the ability to achieve sales targets Basic computer knowledge Benefits: Attractive salary up to ₹18,000 CTC Opportunity for growth within the company Comprehensive training provided Friendly and supportive work environment

Job Description: Telesales Executive – Mumbai (Immediate Joiners) Company: Truemeds Location: Mumbai Salary: Up to ₹19,000 CTC per month Work Days: 6 Days a Week Experience: Freshers & Experienced Candidates Welcome Education: Minimum 10th Pass with Experience or 12th Pass Freshers Joining: Immediate Job Role: We are seeking dynamic and motivated Telesales Executives to join our growing team at Truemeds in Mumbai. The ideal candidate will be responsible for making outbound calls, promoting our products, and closing sales over the phone. No prior experience is necessary; we welcome freshers and experienced candidates alike. Key Responsibilities: Make outbound calls to potential customers Present and promote Truemeds products and services Understand customer needs and provide relevant solutions Handle customer queries and close sales effectively Meet daily, weekly, and monthly sales targets Maintain accurate records of customer interactions and sales Requirements: Minimum education: 10th pass with relevant experience or 12th pass freshers Strong communication and interpersonal skills Ability to work in a fast-paced environment Goal-oriented with the ability to achieve sales targets Basic computer knowledge Benefits: Attractive salary up to ₹18,000 CTC Opportunity for growth within the company Comprehensive training provided Friendly and supportive work environment

Key Responsibilities: 1. Data Analysis: Analyze supply chain data to identify trends, patterns, and areas for improvement Provide actionable insights to drive decision-making and strategic planning Develop and maintain dashboards to monitor key performance indicators (KPI’s) within the supply chain. Support data-driven initiatives by ensuring accurate data collection analysis. Assist in the creation and enforcement of Standard Operating Procedures (SOP’s) 2. Process Study and Improvement: Conduct thorough assessments of current Supply chain processes to identify inefficiencies. Develop and implement process improvement initiatives to enhance operational efficiency and effectiveness. Collaborate with cross-functional teams to understand pain points and streamline workflows. Track & report on the impact of process improvements. Qualifications: 3-4 years of experience in supply chain management, process improvement or a similar role. Strong analytical skills with experience in data analysis and process optimization. Strong communication and interpersonal skills, with the ability to work effectively with cross functional teams. Continuous improvement mind-set with a focus on efficiency and innovation. Preferred Qualifications: Experience with automation and digital transformation in supply chain processes. Bachelor’s degree in Business, Operations Management, Data Science, or a related field. Strong analytical and problem-solving skills. Proficiency in data visualization tools (e.g., Tableau, Power BI) and data analysis tools (e.g., Excel, SQL) Show more Show less

Build & Lead Control Tower Function Design and set up a high-performing Control Tower team, processes and infrastructure from scratch. Define SOPs, SLAs, real time alert systems, and dashboards for end-to-end supply chain visibility. Real-time Monitoring & Execution Monitor order journey across all supply chain touchpoints — fulfillment, shipping, delivery, and returns — across 20+ cities. Track daily operations and SLA adherence using dashboards and data tools. Exception & Incident Management Set up systems to detect, triage, and resolve order/delivery exceptions. Drive root cause analysis and resolution for service failures or escalations. Customer Experience Management Partner with Customer Support and CX teams to ensure timely resolutions and preemptive communication for impacted orders. Optimize performance to reduce RTOs, late deliveries, cancellations, and customer escalations. Analytics & Continuous Improvement Use data to identify trends, operational bottlenecks, and improvement areas. Generate performance reports, insights, and recommendations for leadership review. Tooling & Automation Build and automate dashboards and trackers to streamline monitoring and reporting. Collaborate with Product and Tech teams to integrate visibility tools and analytics solutions. Stakeholder Management Work with internal teams (Logistics, Planning, Procurement, Product, Tech, Warehousing) and external partners to drive service performance. Act as the single point of accountability for operational execution and issue resolution. Key Requirements 6+ years of experience in e-commerce supply chain operations or logistics, with 3–5 years in a control tower or centralized monitoring role. Experience in leading a team is must Strong understanding of end-to-end e-commerce operations including warehousing, transportation, last-mile, and returns. Ability to perform multiple tasks, adjust quickly in short time frame with limited direct supervision Ability to work flexible hours if necessary (all shifts) can apply first principles thinking to solve problems Proven experience in building and scaling control tower teams/processes. Highly analytical with hands-on experience in: Advanced Excel (dashboards, modeling, pivots, VBA/macros) SQL (data extraction, query building, reporting) Python (preferably for automation, data manipulation, or analysis) Experience in working with data visualization tools (Power BI/Tableau/Looker, etc.). Excellent problem-solving and cross-functional collaboration skills. Experience in pharma/healthcare logistics is a plus. Show more Show less

Designation:: Telesales Executive Working Days: 6 days working (One Week off) Location: Urmi Corporate Park Solaris, 7th floor, urmi corporate building, above athena BPO. Responsibilities: * Initiating sales with potential customers over the phone. * Asking questions to engage customers and keep the conversation going. * Listening to the customers' needs to generate repeat sales. * Gathering and documenting customer information, payment methods, purchases, and reactions to products. * Keeping up to date on all products and informing customers of new products. * Answering customers' questions on the products. * Meeting sales quotas. Requirements: * Excellent communication skills. * Creative thinking skills. * The patience and ability to engage customers in conversation. * Good sales ability. * Working knowledge of relevant computer software. * Excellent interpersonal and problem-solving skills. * The ability to handle rejection and stress in soliciting customers Location: https://maps.app.goo.gl/wckyPKsvTcELBZPW6?g_st=ic #Telesales #SalesCalls #ColdCalling #SalesTips #PhoneSales #InsideSales #Telemarketing

Key Responsibilities:- - Provide accurate, valid, and complete information by using the right methods/tools. - Resolve customer complaints by identifying issues and determining the best solution. - Follow communication procedures, guidelines, and policies. - Keep records of customer interactions and transactions. Skills Required:- - Excellent communication skills in English and Hindi. - Ability to handle customer queries with patience and professionalism. - Basic computer knowledge. Benefits:- - Competitive salary package. - Opportunity to work in a dynamic and growing industry. - Rotational shifts allowing for flexibility.

Role: Key Account Manager – OTC Pharma Location : Vikhroli/Powai, Mumbai Kindly note that this will be a Work form Office Opportunity Working Days: 5 days working (Monday to Friday) Truemeds is looking to hire a highly driven, motivated and experienced Key Account Manager for OTC, with a strong bias for action & keen work ethic. The Individual will play a pivotal role in shaping product portfolio, driving growth, and ensuring success for the OTC segment. What you’ll do • Contribute to shaping the overarching category roadmap and vision. Responsible for meeting revenue and gross margin targets. • Proven track record in defining the optimal assortment, stock planning responsibly, driving pricing decisions for P&L efficiencies whilst maintaining competitiveness, sourcing new brand partnerships and executing product launches • Collaborate with brands to secure marketing investments and ensure the flawless execution of campaigns • Prioritize customer experience by meticulously curating assortments, implementing effective in-app merchandising, enhancing product content, and crafting seamless consumer journeys across multiple channels, informed by a deep understanding of the category and customer base. • Cultivate enduring relationships with distributors and brands to identify and address gaps, enhance consumer engagement through innovative campaigns and initiatives. • Keep abreast of regional competitors and global business trends, analysing critical information and driving category innovation accordingly. We would love to chat if you have / are: • 2 - 3 years of relevant work experience in healthcare/ pharmaceutical/ F&B/ ECommerce or QCommerce with P&L management • Strong bias for action & keenness to learn • Entrepreneurial in spirit, with a zeal to take ownership and get things done • Mindset of making every day count Why should you apply? • Excellent learning opportunity – Front row seat as we traverse from 0 to 1 together • Work closely with the senior most stakeholders in the organization and working on some of the most impactful projects for the company • Witness your impact on the organization by implementing the strategies you work on • Become part of a Rocketship with a proven PMF and a single goal of doubling down across the country Show more Show less

Designation:: Telesales Executive Working Days: 6 days working (One Week off) Location: Urmi Corporate Park Solaris, 7th floor, urmi corporate building, above athena BPO. Responsibilities: * Initiating sales with potential customers over the phone. * Asking questions to engage customers and keep the conversation going. * Listening to the customers' needs to generate repeat sales. * Gathering and documenting customer information, payment methods, purchases, and reactions to products. * Keeping up to date on all products and informing customers of new products. * Answering customers' questions on the products. * Meeting sales quotas. Requirements: * Excellent communication skills. * Creative thinking skills. * The patience and ability to engage customers in conversation. * Good sales ability. * Working knowledge of relevant computer software. * Excellent interpersonal and problem-solving skills. * The ability to handle rejection and stress in soliciting customers Location: https://maps.app.goo.gl/wckyPKsvTcELBZPW6?g_st=ic #Telesales #SalesCalls #ColdCalling #SalesTips #PhoneSales #InsideSales #Telemarketing

Designation:: Telesales Executive Working Days: 6 days working (One Week off) Location: Urmi Corporate Park Solaris, 7th floor, urmi corporate building, above athena BPO. Responsibilities: * Initiating sales with potential customers over the phone. * Asking questions to engage customers and keep the conversation going. * Listening to the customers' needs to generate repeat sales. * Gathering and documenting customer information, payment methods, purchases, and reactions to products. * Keeping up to date on all products and informing customers of new products. * Answering customers' questions on the products. * Meeting sales quotas. Requirements: * Excellent communication skills. * Creative thinking skills. * The patience and ability to engage customers in conversation. * Good sales ability. * Working knowledge of relevant computer software. * Excellent interpersonal and problem-solving skills. * The ability to handle rejection and stress in soliciting customers Location: https://maps.app.goo.gl/wckyPKsvTcELBZPW6?g_st=ic #Telesales #SalesCalls #ColdCalling #SalesTips #PhoneSales #InsideSales #Telemarketing

Designation:: Telesales Executive Working Days: 6 days working (One Week off) Location: Urmi Corporate Park Solaris, 7th floor, urmi corporate building, above athena BPO. Responsibilities: * Initiating sales with potential customers over the phone. * Asking questions to engage customers and keep the conversation going. * Listening to the customers' needs to generate repeat sales. * Gathering and documenting customer information, payment methods, purchases, and reactions to products. * Keeping up to date on all products and informing customers of new products. * Answering customers' questions on the products. * Meeting sales quotas. Requirements: * Excellent communication skills. * Creative thinking skills. * The patience and ability to engage customers in conversation. * Good sales ability. * Working knowledge of relevant computer software. * Excellent interpersonal and problem-solving skills. * The ability to handle rejection and stress in soliciting customers Location: https://maps.app.goo.gl/wckyPKsvTcELBZPW6?g_st=ic #Telesales #SalesCalls #ColdCalling #SalesTips #PhoneSales #InsideSales #Telemarketing

Job Title: Customer Support Executive Location: Mumbai, India Salary: Up to ₹4,00,000 CTC per annum Workdays: 6 days a week Experience Level: Freshers and experienced candidates are welcome Education: 12th pass freshers Company Overview: Truemeds is a fast-growing healthcare company focused on providing affordable medicines to everyone. We are dedicated to improving healthcare accessibility through technology, delivering high-quality and affordable medicines at our customers' doorstep. Job Responsibilities: Handle inbound and outbound calls professionally and efficiently. Address customer inquiries and resolve issues regarding products, services, or orders. Assist customers in placing orders, tracking deliveries, and addressing any post-delivery concerns. Maintain customer records by updating account information. Ensure timely follow-up with customers for order confirmation and other updates. Provide accurate information about products, offers, and discounts. Collaborate with other teams for swift resolution of customer queries. Strive to meet daily/weekly targets for call handling, customer satisfaction, and other metrics. Requirements: Freshers or experienced candidates are eligible. Minimum education qualification: 12th pass freshers. Excellent communication skills in Hindi and English. Good interpersonal skills and problem-solving ability. Basic computer knowledge is a must. Ability to work under pressure and meet targets. Candidates ready for immediate joining will be preferred. Perks and Benefits: Competitive salary up to ₹30,000 CTC per month. Performance-based incentives. Opportunity to grow within the company. Training and development provided. If you are enthusiastic, customer-focused, and ready to join immediately, we encourage you to apply and be part of our growing team!

Job Responsibilities: ● Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions ● Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement ● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction. ● Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines. ● Maintain accurate records of customer interactions and transactions in the CRM system. ● Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience. ● Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance. ● Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes. ● Flexibility to work in shifts, including evenings, weekends, and holidays as required. Qualifications: ● High school diploma or equivalent; a degree in a relevant field is a plus. ● Proven work experience in customer service for minimum 1 year (online pharmacy preferred). ● Proficient in using customer relationship management (CRM) software and other relevant tools. ● Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite. #CustomerServiceJobs #VoiceProcess #CustomerSupport #CRMJobs #HiringNow #JobOpening #HindiEnglishFluent #CustomerExperience #CustomerSatisfaction #CallCenterJobs #ShiftJobs #CustomerCareExecutive #SupportRoles #EscalationHandling #PharmaSupportJobs

Job Description: Telesales Executive – Mumbai (Immediate Joiners) Company: Truemeds Location: Mumbai Salary: Up to ₹18,000 CTC per month Work Days: 6 Days a Week Experience: Freshers & Experienced Candidates Welcome Education: Minimum 10th Pass with Experience or 12th Pass Freshers Joining: Immediate Job Role: We are seeking dynamic and motivated Telesales Executives to join our growing team at Truemeds in Mumbai. The ideal candidate will be responsible for making outbound calls, promoting our products, and closing sales over the phone. No prior experience is necessary; we welcome freshers and experienced candidates alike. Key Responsibilities: Make outbound calls to potential customers Present and promote Truemeds products and services Understand customer needs and provide relevant solutions Handle customer queries and close sales effectively Meet daily, weekly, and monthly sales targets Maintain accurate records of customer interactions and sales Requirements: Minimum education: 10th pass with relevant experience or 12th pass freshers Strong communication and interpersonal skills Ability to work in a fast-paced environment Goal-oriented with the ability to achieve sales targets Basic computer knowledge Benefits: Attractive salary up to ₹18,000 CTC Opportunity for growth within the company Comprehensive training provided Friendly and supportive work environment

Job Description: Telesales Executive – Mumbai (Immediate Joiners) Company: Truemeds Location: Mumbai Salary: Up to ₹20000 CTC per month Work Days: 6 Days a Week Experience: Freshers & Experienced Candidates Welcome Education: Minimum 10th Pass with Experience or 12th Pass Freshers Joining: Immediate Job Role: We are seeking dynamic and motivated Telesales Executives to join our growing team at Truemeds in Mumbai. The ideal candidate will be responsible for making outbound calls, promoting our products, and closing sales over the phone. No prior experience is necessary; we welcome freshers and experienced candidates alike. Key Responsibilities: Make outbound calls to potential customers Present and promote Truemeds products and services Understand customer needs and provide relevant solutions Handle customer queries and close sales effectively Meet daily, weekly, and monthly sales targets Maintain accurate records of customer interactions and sales Requirements: Minimum education: 10th pass with relevant experience or 12th pass freshers Strong communication and interpersonal skills Ability to work in a fast-paced environment Goal-oriented with the ability to achieve sales targets Basic computer knowledge Benefits: Attractive salary up to ₹16,000 CTC Opportunity for growth within the company Comprehensive training provided Friendly and supportive work environment

Job Title: Customer Support Company: Truemeds Location: Powai About Truemeds: Truemeds is a leading healthcare technology company, providing customers with affordable and accessible medications. Our goal is to make healthcare easier and more transparent by ensuring that people can access essential medications at the best possible prices. Key Responsibilities: • Handle inbound and outbound customer calls related to Truemeds’ products and services. • Assist customers with product-related queries, order statuses, delivery concerns, and troubleshooting. • Provide information on product features, benefits, and usage as per customer needs. • Record and resolve customer complaints or concerns in a timely and efficient manner. • Ensure high-quality customer service by maintaining professionalism and empathy. • Work collaboratively with internal teams to address customer issues and deliver appropriate solutions. • Maintain accurate and up-to-date records of customer interactions in the system. • Ensure customer satisfaction by providing first-call resolutions and following up on unresolved issues. Skills & Qualifications: • Excellent communication skills in English (both verbal and written). • Ability to handle stressful situations with professionalism and patience. • Strong problem-solving skills and a customer-centric mindset. • Previous experience in a customer support role, particularly in a voice-based process, is preferred. • Comfortable working in a fast-paced environment and meeting performance targets. Education: • Minimum qualification: 12th grade (Undergraduate/Graduate preferred). Work Hours: • 9am to 6pm or 12pm to 8pm Why Join Us?: • Competitive salary and incentives. • Health benefits and other perks. • Opportunities for career growth and development. • A dynamic and inclusive work culture. 6 days working -1 rotational week off. Salary -upto 28k in hand

Role: Customer Service Representative Location: Vikhroli West, Mumbai (https://goo.gl/maps/7f4PtpTeRnjQXdpH6) Kindly note that this will be a Work form Office Opportunity Working Days: 6 days working (One Week off) Job Description: As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining a positive brand image. Your primary responsibility will be to handle customer inquiries, provide prompt and accurate responses, and resolve any issues or concerns they may have. You will be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude. Job Responsibilities: ● Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions ● Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement ● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction. ● Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines. ● Maintain accurate records of customer interactions and transactions in the CRM system. ● Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience. ● Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance. ● Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes. ● Flexibility to work in shifts, including evenings, weekends, and holidays as required. Qualifications: ● High school diploma or equivalent; a degree in a relevant field is a plus. ● Proven work experience in customer service for minimum 1 year (online pharmacy preferred). ● Proficient in using customer relationship management (CRM) software and other relevant tools. ● Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite. #CustomerSupport #CustomerService #SupportTeam #HelpDesk #ClientSupport #CustomerCare #TechSupport