Customer Retention

You will have a full-time on-site role as a Customer Retention specialist in Vadodara. Your primary duty will involve managing customer retention activities through voice support and blended communication channels. This includes: - Handling customer inquiries - Resolving complaints - Ensuring service satisfaction - Implementing retention strategies - Providing accurate information on products and services To succeed in this role, you must have: - Excellent communication and interpersonal skills - Prior experience in managing customer inquiries and complaints - Ability to resolve service issues and ensure customer satisfaction - Strong problem-solving abilities with attention to detail - Capability to work effectively in a team-oriented and fast-paced work environment Familiarity with customer relationship management (CRM) software will be advantageous. While a high school diploma or equivalent is required, a college degree is preferred for this role.,