Customer Retention

You will be responsible for a full-time on-site role as a Customer Retention specialist in Vadodara. Your primary duty will be managing customer retention activities through voice support and blended communication channels. This entails handling customer inquiries, resolving complaints, ensuring service satisfaction, implementing retention strategies, and providing accurate information on products and services. To excel in this role, you must possess excellent communication and interpersonal skills. Prior experience in managing customer inquiries and complaints is essential. You should be adept at resolving service issues, ensuring customer satisfaction, and demonstrating strong problem-solving abilities with attention to detail. The ability to work effectively in a team-oriented and fast-paced work environment is crucial. Familiarity with customer relationship management (CRM) software is considered advantageous. While a high school diploma or equivalent is required, a college degree is preferred for this role.,