Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview : As a Revenue Manager (Sale s), you will leverage your revenue management expertise to consult with potential clients and sell eZee Mint. This role offers a unique opportunity to combine your analytical skills with a flair for sales, directly impacting the growth of our brand across North Indi a. Responsibiliti es: Drive sales for eZee Mint, focusing on dynamic pricing and revenue optimization soluti ons.Identify, connect, and consult with potential clients, showcasing how our software can revolutionize their revenue strateg ies.Act as a trusted advisor, using your revenue management experience to provide actionable insig hts.Conduct product demonstrations and personalized consultations to drive client acquisit ion.Maintain strong relationships with existing and prospective clients in your assigned reg ion.Collaborate with our sales and support teams to ensure seamless onboarding and client satisfact ion. Key Competencies for the Role: Exper ience: 4-5 years in revenue management in hotel ind ustry.S kills: Strong analytical skills, consultative selling abilities, and excellent communic ation.Mi ndset: A self-starter with a passion for tech and innovation in the hospitality ind ustry. Requir ements: Lead Ge nerationCommunicatio n SkillsRelationship Ma nagementSales Presentatio n SkillsCRM Pro ficiencyNegotiatio n Skills Show more Show less

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: 2+ years of experience in client onboarding, customer support, or account management roles. Strong technical understanding of SaaS platforms and hospitality tech solutions. Skilled in client training, onboarding, and delivering proactive customer service. Proven ability to build and maintain long-term client relationships. Experienced in using CRM tools like HubSpot or Salesforce. Adept at troubleshooting issues and coordinating with technical teams. Excellent communication, analytical, and problem-solving skills. Exposure to the hospitality industry, hotel tech, or OTA companies is a strong advantage. Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Roles and Responsibilities: Respond to customer inquiries and issues through email support in a timely and professional manner Troubleshoot technical issues and provide solutions to customers Escalate complex issues to the appropriate team members for resolution Maintain accurate records of customer interactions and transactions Provide product information and assistance to customers Collaborate with other team members to improve customer support processes Meet or exceed customer satisfaction goals and metrics Must achieve the defined SLAs. Qualifications: Bachelor's degree in a related field or equivalent work experience 1-3 years of experience in customer support or technical support Excellent communication skills, both written and verbal Strong problem-solving skills and attention to detail Ability to work in a fast-paced environment and multitask effectively Knowledge of cloud-based technologies and services is a plus Must be able to do permanent night shifts. Should be able to do Rotation shifts and work on holidays. If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Support Executive position.

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: We are looking for a motivated and detail-oriented professional to join our Revenue Management team as an RM Onboarding & Support Associate . The ideal candidate will have 1–3 years of experience in revenue management and will be responsible for onboarding new hotel partners, delivering ongoing support, and ensuring the successful execution of dynamic pricing strategies through our platform, eZee Mint. Responsibilities: Conduct onboarding sessions for hotel partners, providing training on eZee Mint and revenue management best practices Offer continuous support by resolving queries, troubleshooting issues, and advising on pricing strategies Collaborate with internal teams to ensure smooth implementation and adoption of revenue management tools Analyze performance data to measure strategy effectiveness and highlight improvement opportunities Keep up with industry trends and innovations to enhance support quality and drive revenue growth Foster strong relationships with hotel partners by providing timely and insightful assistance Registering hotels on online travel portals (Agoda, Airbnb, Booking.com) using YCS Content API tools to streamline and automate the onboarding process. Key Competencies for the Role: 1–3 years of experience in Revenue Management or a similar analytical role. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, target-driven environment. Detail-oriented, with the ability to manage multiple tasks effectively. (Preferred) Familiarity with eZee software suite – eZee Centrix, eZee Reservation, and eZee Absolute. Qualifications: Bachelor’s degree in Business, Finance, Hospitality, or a related field 1–3 years of experience in revenue management or a related domain Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Comfortable working independently and in a team environment Proficiency in Microsoft Excel and familiarity with revenue management software Why Join Us? If you're passionate about hospitality, data-driven decision-making, and delivering exceptional partner experiences, we invite you to apply and contribute to the success of eZee Mint.

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: We are looking for a motivated and detail-oriented professional to join our Revenue Management team as an RM Onboarding & Support Associate . The ideal candidate will have 1–3 years of experience in revenue management and will be responsible for onboarding new hotel partners, delivering ongoing support, and ensuring the successful execution of dynamic pricing strategies through our platform, eZee Mint. Responsibilities: Conduct onboarding sessions for hotel partners, providing training on eZee Mint and revenue management best practices Offer continuous support by resolving queries, troubleshooting issues, and advising on pricing strategies Collaborate with internal teams to ensure smooth implementation and adoption of revenue management tools Analyze performance data to measure strategy effectiveness and highlight improvement opportunities Keep up with industry trends and innovations to enhance support quality and drive revenue growth Foster strong relationships with hotel partners by providing timely and insightful assistance Registering hotels on online travel portals (Agoda, Airbnb, Booking.com) using YCS Content API tools to streamline and automate the onboarding process. Key Competencies for the Role: 1–3 years of experience in Revenue Management or a similar analytical role. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, target-driven environment. Detail-oriented, with the ability to manage multiple tasks effectively. (Preferred) Familiarity with eZee software suite – eZee Centrix, eZee Reservation, and eZee Absolute. Qualifications: Bachelor’s degree in Business, Finance, Hospitality, or a related field 1–3 years of experience in revenue management or a related domain Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Comfortable working independently and in a team environment Proficiency in Microsoft Excel and familiarity with revenue management software Why Join Us? If you're passionate about hospitality, data-driven decision-making, and delivering exceptional partner experiences, we invite you to apply and contribute to the success of eZee Mint.

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: We are seeking a Customer Support Executive with 1-3 years of experience in Cloud Chat Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels. Technically proficient with a strong understanding of software products and the ability to troubleshoot issues effectively. Adept at analyzing needs, identifying solutions, and ensuring client satisfaction in a fast-paced environment. Team player with excellent communication and collaboration skills. Eager to contribute to a dynamic team and drive customer success within the hospitality industry or related sectors. Roles and Responsibilities: Respond to customer inquiries and issues through chat support in a timely and professional manner. Troubleshoot technical issues and provide solutions to customers. Escalate complex issues to the appropriate team members for resolution. Maintain accurate records of customer interactions and transactions. Provide product information and assistance to customers. Collaborate with other team members to improve customer support processes. Meet or exceed customer satisfaction goals and metrics. Qualifications: Bachelor's degree in a related field or equivalent work experience. 1-3 years of experience in customer support or technical support. Excellent communication skills, both written and verbal. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and multitask effectively. Knowledge of cloud-based technologies and services is a plus. Must be able to do permanent night shifts . Should be able to do Rotation shifts and work on holidays. If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Support Executive position.

Profile Overview: We are looking for a motivated and detail-oriented professional to join our Revenue Management team as an Customer Support Specialist . The ideal candidate will have 1–3 years of experience in revenue management and will be responsible for onboarding new hotel partners, delivering ongoing support, and ensuring the successful execution of dynamic pricing strategies through our platform, eZee Mint. Responsibilities: Conduct onboarding sessions for hotel partners, providing training on eZee Mint and revenue management best practices Offer continuous support by resolving queries, troubleshooting issues, and advising on pricing strategies Collaborate with internal teams to ensure smooth implementation and adoption of revenue management tools Analyze performance data to measure strategy effectiveness and highlight improvement opportunities Keep up with industry trends and innovations to enhance support quality and drive revenue growth Foster strong relationships with hotel partners by providing timely and insightful assistance Registering hotels on online travel portals (Agoda, Airbnb, Booking.com) using YCS Content API tools to streamline and automate the onboarding process. Key Competencies for the Role: 1–3 years of experience in Revenue Management or a similar analytical role. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, target-driven environment. Detail-oriented, with the ability to manage multiple tasks effectively. (Preferred) Familiarity with eZee software suite – eZee Centrix, eZee Reservation, and eZee Absolute. Requirements: Bachelor’s degree in Business, Finance, Hospitality, or a related field 1–3 years of experience in revenue management or a related domain Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Comfortable working independently and in a team environment Proficiency in Microsoft Excel and familiarity with revenue management software Why Join Us? If you're passionate about hospitality, data-driven decision-making, and delivering exceptional partner experiences, we invite you to apply and contribute to the success of eZee Mint. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Commission pay Performance bonus Yearly bonus Application Question(s): What is your current salary? What is your Expected salary? Work Location: In person

 Responsibilities Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects Cold calls into prospects generated by a variety of outside sources Profile strategic accounts identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle Schedule appointments and demos of eZee Products/Services Occasionally visit local properties to demonstrate our SAAS Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application Prepare reports by collecting sales information and statistics Requirements A true passion for sales, 2+ years of sales experience. Strong and professional communication skills. Should read, write, and speak English, Zulu, Xhosa, and other regional languages as per the respective location. Excitement for new technology and a strong technical aptitude Great phone presence, the ability to engage and excite potential customers Hospitality experience / Hotel Tech or SAAS sales experience Positive and outgoing attitude - Aptitude to manage numerous requests and time demands concurrently while achieving production goals from assigned territory or set of accounts Promotes a strong sense of urgency for reaching goals and key deliverables (Time Management skills) Personal vehicle, laptop, and good internet connection Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Application Question(s): Do you have Personal Laptop? Current CTC License/Certification: Driving Licence (Required) Location: Kolkata, West Bengal (Required) Work Location: In person

Pls update Billing Support - Night Shift Location: [Surat] Shift: Night Shift Department: Billing Experience: [ 1-3 years] About the Role We are looking for a Billing Support Specialist (Night Shift) to join our team at Yanolja Cloud Solutions. The ideal candidate will be responsible for handling customer inquiries, resolving billing discrepancies, and ensuring smooth payment processing during night hours. If you have strong analytical skills, attention to detail, and a customer-centric mindset, we’d love to hear from you! Key Responsibilities Handle customer queries related to invoices, payments, and refunds via email, chat, and calls. Investigate and resolve billing disputes, ensuring accurate resolutions. Process subscription updates, cancellations, and refunds as per company policies. Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues. Monitor automated billing systems and escalate any discrepancies. Assist customers with payment failures and guide them on available payment options. Ensure compliance with company policies and industry regulations. Skills & Qualifications Experience: [1-3] years in billing support, finance, or customer service. Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus. Communication: Strong verbal and written communication skills in English. Adaptability: Comfortable working independently during night shifts.

Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred

Pls update Billing Support - Night Shift Location: [Surat] Shift: Night Shift Department: Billing Experience: [ 1-3 years] About the Role We are looking for a Billing Support Specialist (Night Shift) to join our team at Yanolja Cloud Solutions. The ideal candidate will be responsible for handling customer inquiries, resolving billing discrepancies, and ensuring smooth payment processing during night hours. If you have strong analytical skills, attention to detail, and a customer-centric mindset, we’d love to hear from you! Key Responsibilities Handle customer queries related to invoices, payments, and refunds via email, chat, and calls. Investigate and resolve billing disputes, ensuring accurate resolutions. Process subscription updates, cancellations, and refunds as per company policies. Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues. Monitor automated billing systems and escalate any discrepancies. Assist customers with payment failures and guide them on available payment options. Ensure compliance with company policies and industry regulations. Skills & Qualifications Experience: [1-3] years in billing support, finance, or customer service. Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus. Communication: Strong verbal and written communication skills in English. Adaptability: Comfortable working independently during night shifts.

Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred

Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 400+ Team members, and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 9+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Job Responsibilities: Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred Job Type: Full-time Pay: ₹25,000.00 - ₹41,000.00 per month Benefits: Flexible schedule Health insurance Life insurance Paid sick time Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Application Question(s): What is your Current salary ? What is your expected salary ? Education: Bachelor's (Preferred) Work Location: In person

End-to-end processing of the company's monthly payroll for all employees on time. Regularly update and maintain the monthly payroll reports. Coordinate with international agents regarding annual revisions to their commission agreements. Prepare payroll reports to meet statutory obligations. Manage employee reimbursements, expenses, and statutory deductions (PF, ESI, etc.). Provide monthly managerial reports related to payroll. Process salary increases and calculate back pay as applicable. Prepare monthly payroll consolidation. Ensure compliance with tax regulations and timely payment of taxes. Reconcile payroll accounts. Prepare and file monthly PF, ESIC, and Professional Tax reports. Calculate sales incentives for employees following the company's incentive policy. Communicate with employees regarding their increments, salary revisions, promotions, etc.

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: We are seeking a Customer Support Executive with 1-3 years of experience in Cloud Chat Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels. Technically proficient with a strong understanding of software products and the ability to troubleshoot issues effectively. Adept at analyzing needs, identifying solutions, and ensuring client satisfaction in a fast-paced environment. Team player with excellent communication and collaboration skills. Eager to contribute to a dynamic team and drive customer success within the hospitality industry or related sectors. Roles and Responsibilities: Respond to customer inquiries and provide technical support through chat, email, and phone. Troubleshoot and resolve customer issues related to our cloud services. Collaborate with other departments to ensure the timely resolution of customer concerns. Maintain accurate records of customer interactions and transactions. Identify and escalate priority issues to the appropriate team members. Provide feedback to the product development team based on customer interactions. Stay up-to-date on product knowledge and industry trends to better assist customers. Should be able to work in rotational shifts and on holidays. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Qualifications: 1-3 years of experience in a customer support role, preferably in a cloud chat support department. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using customer support software and tools. Bachelor's degree in a related field is preferred. If you have a passion for helping customers and a strong technical background, we would love to hear from you. Join our team and make a difference in the lives of our clients.

About Yanolja Cloud Solution Yanolja Cloud Solution (YCS) is the global SaaS powerhouse behind the digital transformation of the hospitality and travel industry. With 33,000+ clients in 170+ countries, we build cloud-based hotel management tools and distribution systems that power the future of hospitality. We are now on a mission to elevate our digital presence and brand storytelling to a global standard—and we’re looking for a Digital Marketer who can think big, move fast, and shape how the world sees YCS. About the Role As a Digital Marketer , you will own and execute our digital brand narrative across platforms like LinkedIn, Instagram, X (Twitter), and YouTube . You will work at the intersection of content, strategy, creativity, and technology , ensuring that every piece of digital content we produce reflects our core values, excites our audience, and positions YCS as a category leader in global hospitality tech. We are looking for someone who is not just a doer, but a thinker. Someone who combines creative intelligence with AI fluency —and has the hunger to get things done and done right. Key Responsibilities Own Our Voice: Manage and grow YCS's social media presence across LinkedIn, Instagram, Twitter, and YouTube, aligned with our brand tone and personality. Create Engagement-First Content: Work with design and video teams (or AI tools) to produce compelling, scroll-stopping content—from carousels and reels to founder quotes, behind-the-scenes, webinar snippets, customer testimonials, case studies, and more. Audience Understanding: Deeply understand our target personas (hoteliers, travel partners, distributors, tech buyers) and create tailored content that speaks to their needs and goals. Strategic Storytelling: Design monthly content calendars with strategic themes (product, brand, events, culture, customer success, etc.). Own the execution from concept to post. AI-Powered Execution: Leverage AI tools (like ChatGPT, Midjourney, Runway, Descript, Copy.ai, Notion AI, Canva Magic, etc.) to scale content production, brainstorm creative ideas, generate visuals, analyze trends, and personalize content. Experiment & Optimize: Run experiments on content formats, post timing, hooks, and CTAs to grow followers, increase engagement, and drive conversion where relevant (e.g., event signups). Brand Consistency: Ensure every post, caption, and comment aligns with YCS brand identity, visual guidelines, and messaging across global regions. Insights & Reporting: Track key metrics like impressions, shares, engagement rates, and follower growth. Use data to guide future strategy. What We’re Looking For Must-Haves: 3–6 years of experience in digital marketing, content, or social media management , preferably in tech, SaaS, or B2B brands. Strong command over LinkedIn and Instagram as strategic business platforms. Outstanding idea generation ability —you're constantly thinking about what could work better, what hasn't been done yet, and what will make us stand out. A get-things-done attitude —you take ownership, move fast, and deliver with pride. Deep understanding of brand building and storytelling in a digital-first world. Solid writing skills: you can write sharp, professional, and human copy that resonates. Proficiency in AI tools to speed up, scale, or improve content, visuals, and planning workflows. Familiarity with social scheduling and analytics tools (Buffer, Later, Hootsuite, Creator Studio, etc.) Good-to-Have: Experience working with hospitality, travel tech, SaaS, or B2B audiences. Experience working with video content (short-form reels, webinar clips, teasers). Some design sense or Canva/Photoshop/AI design skills to mock up visuals quickly. Understanding of regional/global nuances (APAC, MENA, North America, LATAM). KPIs You’ll Drive Monthly engagement rate across platforms Follower growth (especially on LinkedIn) Content output velocity (ideas to execution speed) Brand mentions, shares, and inbound DMs AI adoption rate across your marketing tasks Contribution to event/webinar/lead gen visibility ‍ Work Setup & Team Location: Surat, Gujarat (in-office preferred for cross-functional collaboration) Work closely with the performance marketing , content , design , and regional sales teams Reporting directly to the Marketing Lead Why Join YCS? You’ll work on one of the most respected global SaaS brands in hospitality tech You’ll own the brand voice and visual presence across high-impact channels You’ll grow rapidly and work with a team that values execution, innovation, and collaboration You’ll get to push creative boundaries using AI and global best practices You’ll join a team that is bold, ambitious, and building the future of travel tech If you’re creative, curious, and ready to build something meaningful— apply now and become the voice of Yanolja Cloud Solution. Let me know if you'd like this formatted for LinkedIn or job boards like AngelList or Naukri, or if you'd like a shorter version for internal hiring mailers or outreach messages.

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS), formerly known as eZee Technosys, is a global end-to-end hospitality technology provider specializing in cloud-based solutions for small and medium-sized accommodation businesses. With 450+ team members and over 17 years of experience, YCS currently serves 33,000+ customers in 170+ countries, supporting 50+ languages through its platform and offering 24/7 global support. We maintain a strong local presence in over 15 countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, and the USA—and we continue to grow. Profile Overview: We are looking for a Performance Marketing Specialist to manage and optimize digital advertising campaigns across key performance marketing platforms. The ideal candidate will be responsible for driving lead generation, maximizing ROI, and executing paid campaigns across Google Ads, Meta (Facebook/Instagram), and LinkedIn Ads. This role includes managing budgets, collaborating with internal teams, and tailoring campaigns for diverse markets such as APAC, America, India, and Africa. A strong analytical mindset, technical expertise, and a track record in lead generation are essential. Experience in hospitality, SaaS, or B2B marketing is mandatory. Responsibilities: Plan, execute, and manage performance marketing campaigns across Google (Search, Display, App), Meta (Facebook/Instagram), and LinkedIn. Monitor and optimize bids, budgets, targeting, and creatives to improve ROAS, CPA, CTR, and conversion rates. Track performance using GA4 and provide actionable insights. Collaborate with design, content, and product teams to develop high-performing creatives and landing pages. Tailor messaging to resonate with audiences in APAC, America, India, and Africa. Forecast and manage campaign budgets effectively. Stay current with ad platform updates and industry trends. Own lead generation targets and optimize campaigns through rigorous A/B testing. Key Competencies: Performance Marketing Expertise: 5+ years of hands-on experience in digital/performance marketing. Proficiency in Google Ads, Meta Ads Manager, and LinkedIn Campaign Manager. Proven success in ROI-driven and lead generation campaigns. Analytical & Technical Skills: Strong command of GA4, Google Tag Manager, and conversion tracking. Advanced Excel/Google Sheets skills for campaign analysis. Ability to derive insights and optimize strategies based on metrics. Communication & Collaboration: Excellent verbal and written communication skills. Ability to work cross-functionally with content, design, and product teams. Comfortable presenting performance insights to stakeholders. Adaptability & Innovation: Self-motivated with a passion for digital growth and experimentation. Updated with algorithm changes, ad formats, and targeting trends. Strategic and creative thinker with strong problem-solving skills. Requirements: Bachelor’s degree in Marketing, Business, or related field (MBA is a plus). 5+ years of relevant performance marketing experience. Proven ability to manage budgets and scale campaigns. Deep understanding of KPIs such as ROAS, CPA, CTR, and LTV. International market exposure (APAC, America, India, Africa) is highly preferred. Experience in hospitality, travel, or SaaS marketing is a strong advantage. Certifications in Google Ads, Meta Blueprint, or LinkedIn Marketing Labs are required. Tools & Platforms: Google Ads Manager: Campaign setup, bidding, keyword strategy, conversion tracking. Meta Business Suite: Pixel management, audience targeting, campaign optimization. LinkedIn Campaign Manager: B2B targeting, Lead Gen forms, Sponsored Content. GA4 & Google Tag Manager: Funnel tracking, data insights, performance measurement. Google Data Studio / Looker Studio: Reporting dashboards and performance visualization. KPIs & Goals: ROAS: Maintain and scale return on ad spend. CPA: Reduce cost per acquisition while maintaining lead quality. CTR: Improve ad engagement through creative testing. Conversions & Revenue: Deliver qualified leads and support revenue targets. Budget Efficiency: Optimize ad spend while staying within budget. Reporting Structure: This is an individual contributor role reporting to the Head of Marketing or AVP – Operations . You will work closely with internal stakeholders and provide regular campaign performance insights to leadership, contributing directly to business growth. Work Environment: Location: Surat, Gujarat, India This is an on-site role based at our state-of-the-art office in Junomoneta Tower, Surat, designed to foster collaboration and creativity. While primarily office-based, occasional hybrid work options may be offered based on performance and business needs.

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: 2+ years of experience in client onboarding, customer support, or account management roles. Strong technical understanding of SaaS platforms and hospitality tech solutions. Skilled in client training, onboarding, and delivering proactive customer service. Proven ability to build and maintain long-term client relationships. Experienced in using CRM tools like HubSpot or Salesforce. Adept at troubleshooting issues and coordinating with technical teams. Excellent communication, analytical, and problem-solving skills. Exposure to the hospitality industry, hotel tech, or OTA companies is a strong advantage. Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS), formerly known as eZee Technosys, is a global end-to-end hospitality technology provider specializing in cloud-based solutions for small and medium-sized accommodation businesses. With 450+ team members and over 17 years of experience, YCS currently serves 33,000+ customers in 170+ countries, supporting 50+ languages through its platform and offering 24/7 global support. We maintain a strong local presence in over 15 countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, and the USA—and we continue to grow. Profile Overview :We are looking for a Performance Marketing Specialis t to manage and optimize digital advertising campaigns across key performance marketing platforms .The ideal candidate will be responsible for driving lead generation, maximizing ROI, and executing paid campaigns across Google Ads, Meta (Facebook/Instagram), and LinkedIn Ads .This role includes managing budgets, collaborating with internal teams, and tailoring campaigns for diverse markets such as APAC, America, India, and Africa .A strong analytical mindset, technical expertise, and a track record in lead generation are essential .Experience in hospitality, SaaS, or B2B marketing is mandatory . Responsibilitie s:Plan, execute, and manage performance marketing campaigns across Google (Search, Display, App), Meta (Facebook/Instagram), and LinkedI n.Monitor and optimize bids, budgets, targeting, and creatives to improve ROAS, CPA, CTR, and conversion rate s.Track performance using GA4 and provide actionable insight s.Collaborate with design, content, and product teams to develop high-performing creatives and landing page s.Tailor messaging to resonate with audiences in APAC, America, India, and Afric a.Forecast and manage campaign budgets effectivel y.Stay current with ad platform updates and industry trend s.Own lead generation targets and optimize campaigns through rigorous A/B testin g. Key Competenci es:Performance Marketing Experti se:5+ years of hands-on experience in digital/performance marketi ng.Proficiency in Google Ads, Meta Ads Manager, and LinkedIn Campaign Manag er.Proven success in ROI-driven and lead generation campaig ns.Analytical & Technical Skil ls:Strong command of GA4, Google Tag Manager, and conversion tracki ng.Advanced Excel/Google Sheets skills for campaign analys is.Ability to derive insights and optimize strategies based on metri cs.Communication & Collaborati on:Excellent verbal and written communication skil ls.Ability to work cross-functionally with content, design, and product tea ms.Comfortable presenting performance insights to stakeholde rs.Adaptability & Innovati on:Self-motivated with a passion for digital growth and experimentati on.Updated with algorithm changes, ad formats, and targeting tren ds.Strategic and creative thinker with strong problem-solving skil ls.Requiremen ts:Bachelor’s degree in Marketing, Business, or related field (MBA is a plu s).5+ years of relevant performance marketing experien ce.Proven ability to manage budgets and scale campaig ns.Deep understanding of KPIs such as ROAS, CPA, CTR, and L TV.International market exposure (APAC, America, India, Africa) is highly preferr ed.Experience in hospitality, travel, or SaaS marketing is a strong advanta ge.Certifications in Google Ads, Meta Blueprint, or LinkedIn Marketing Labs are requir ed. Tools & Platfo rms:Google Ads Mana ger: Campaign setup, bidding, keyword strategy, conversion track ing.Meta Business Su ite: Pixel management, audience targeting, campaign optimizat ion.LinkedIn Campaign Mana ger: B2B targeting, Lead Gen forms, Sponsored Cont ent.GA4 & Google Tag Mana ger: Funnel tracking, data insights, performance measurem ent.Google Data Studio / Looker Stu dio: Reporting dashboards and performance visualizat ion. KPIs & G oals: ROAS: Maintain and scale return on ad s pend .CPA: Reduce cost per acquisition while maintaining lead qua lity .CTR: Improve ad engagement through creative tes ting.Conversions & Rev enue: Deliver qualified leads and support revenue tar gets.Budget Effici ency: Optimize ad spend while staying within bu dget. Reporting Stru cture:This is an individual contributor role reporting t o the Head of Mar keti ng or AVP – Oper ations. You will work closely with internal stakeholders and provide regular campaign performance insights to leadership, contributing directly to business g rowth. Work Envir onment:Lo cation: Surat, Gujarat , IndiaThis is an on-site role based at our state-of-the-art office in Junomoneta Tower, Surat, designed to foster collaboration and crea tivity.While primarily office-based, occasional hybrid work options may be offered based on performance and business needs.

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS), formerly known as eZee Technosys, is a global end-to-end hospitality technology provider specializing in cloud-based solutions for small and medium-sized accommodation businesses. With 450+ team members and over 17 years of experience, YCS currently serves 33,000+ customers in 170+ countries, supporting 50+ languages through its platform and offering 24/7 global support. We maintain a strong local presence in over 15 countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, and the USAand we continue to grow. Profile Overview: We are looking for a Performance Marketing Specialist to manage and optimize digital advertising campaigns across key performance marketing platforms. The ideal candidate will be responsible for driving lead generation, maximizing ROI, and executing paid campaigns across Google Ads, Meta (Facebook/Instagram), and LinkedIn Ads. This role includes managing budgets, collaborating with internal teams, and tailoring campaigns for diverse markets such as APAC, America, India, and Africa. A strong analytical mindset, technical expertise, and a track record in lead generation are essential. Experience in hospitality, SaaS, or B2B marketing is mandatory. Responsibilities: Plan, execute, and manage performance marketing campaigns across Google (Search, Display, App), Meta (Facebook/Instagram), and LinkedIn.Monitor and optimize bids, budgets, targeting, and creatives to improve ROAS, CPA, CTR, and conversion rates.Track performance using GA4 and provide actionable insights.Collaborate with design, content, and product teams to develop high-performing creatives and landing pages.Tailor messaging to resonate with audiences in APAC, America, India, and Africa.Forecast and manage campaign budgets effectively.Stay current with ad platform updates and industry trends.Own lead generation targets and optimize campaigns through rigorous A/B testing. Key Competencies: Performance Marketing Expertise: 5+ years of hands-on experience in digital/performance marketing.Proficiency in Google Ads, Meta Ads Manager, and LinkedIn Campaign Manager.Proven success in ROI-driven and lead generation campaigns. Analytical & Technical Skills: Strong command of GA4, Google Tag Manager, and conversion tracking.Advanced Excel/Google Sheets skills for campaign analysis.Ability to derive insights and optimize strategies based on metrics. Communication & Collaboration: Excellent verbal and written communication skills.Ability to work cross-functionally with content, design, and product teams.Comfortable presenting performance insights to stakeholders. Adaptability & Innovation: Self-motivated with a passion for digital growth and experimentation.Updated with algorithm changes, ad formats, and targeting trends.Strategic and creative thinker with strong problem-solving skills. Requirements: Bachelor’s degree in Marketing, Business, or related field (MBA is a plus).5+ years of relevant performance marketing experience.Proven ability to manage budgets and scale campaigns.Deep understanding of KPIs such as ROAS, CPA, CTR, and LTV.International market exposure (APAC, America, India, Africa) is highly preferred.Experience in hospitality, travel, or SaaS marketing is a strong advantage.Certifications in Google Ads, Meta Blueprint, or LinkedIn Marketing Labs are required. Tools & Platforms: Google Ads Manager: Campaign setup, bidding, keyword strategy, conversion tracking. Meta Business Suite: Pixel management, audience targeting, campaign optimization. LinkedIn Campaign Manager: B2B targeting, Lead Gen forms, Sponsored Content. GA4 & Google Tag Manager: Funnel tracking, data insights, performance measurement. Google Data Studio / Looker Studio: Reporting dashboards and performance visualization. KPIs & Goals: ROAS: Maintain and scale return on ad spend. CPA: Reduce cost per acquisition while maintaining lead quality. CTR: Improve ad engagement through creative testing. Conversions & Revenue: Deliver qualified leads and support revenue targets. Budget Efficiency: Optimize ad spend while staying within budget. Reporting Structure: This is an individual contributor role reporting to the Head of Marketing or AVP – Operations . You will work closely with internal stakeholders and provide regular campaign performance insights to leadership, contributing directly to business growth. Work Environment: Location: Surat, Gujarat, India This is an on-site role based at our state-of-the-art office in Junomoneta Tower, Surat, designed to foster collaboration and creativity. While primarily office-based, occasional hybrid work options may be offered based on performance and business needs.