Customer Support Executive

Job Description

Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Roles and Responsibilities: Respond to customer inquiries and issues through email support in a timely and professional manner Troubleshoot technical issues and provide solutions to customers Escalate complex issues to the appropriate team members for resolution Maintain accurate records of customer interactions and transactions Provide product information and assistance to customers Collaborate with other team members to improve customer support processes Meet or exceed customer satisfaction goals and metrics Must achieve the defined SLAs. Qualifications: Bachelor's degree in a related field or equivalent work experience 1-3 years of experience in customer support or technical support Excellent communication skills, both written and verbal Strong problem-solving skills and attention to detail Ability to work in a fast-paced environment and multitask effectively Knowledge of cloud-based technologies and services is a plus Must be able to do permanent night shifts. Should be able to do Rotation shifts and work on holidays. If you are a customer-focused individual with a passion for providing exceptional support, we encourage you to apply for the Customer Support Executive position.