Customer Support Specialist

Job Description

Profile Overview: We are looking for a motivated and detail-oriented professional to join our Revenue Management team as an Customer Support Specialist . The ideal candidate will have 1–3 years of experience in revenue management and will be responsible for onboarding new hotel partners, delivering ongoing support, and ensuring the successful execution of dynamic pricing strategies through our platform, eZee Mint. Responsibilities: Conduct onboarding sessions for hotel partners, providing training on eZee Mint and revenue management best practices Offer continuous support by resolving queries, troubleshooting issues, and advising on pricing strategies Collaborate with internal teams to ensure smooth implementation and adoption of revenue management tools Analyze performance data to measure strategy effectiveness and highlight improvement opportunities Keep up with industry trends and innovations to enhance support quality and drive revenue growth Foster strong relationships with hotel partners by providing timely and insightful assistance Registering hotels on online travel portals (Agoda, Airbnb, Booking.com) using YCS Content API tools to streamline and automate the onboarding process. Key Competencies for the Role: 1–3 years of experience in Revenue Management or a similar analytical role. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, target-driven environment. Detail-oriented, with the ability to manage multiple tasks effectively. (Preferred) Familiarity with eZee software suite – eZee Centrix, eZee Reservation, and eZee Absolute. Requirements: Bachelor’s degree in Business, Finance, Hospitality, or a related field 1–3 years of experience in revenue management or a related domain Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Comfortable working independently and in a team environment Proficiency in Microsoft Excel and familiarity with revenue management software Why Join Us? If you're passionate about hospitality, data-driven decision-making, and delivering exceptional partner experiences, we invite you to apply and contribute to the success of eZee Mint. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Commission pay Performance bonus Yearly bonus Application Question(s): What is your current salary? What is your Expected salary? Work Location: In person