Customer Support Specialist

Job Description

Role & responsibilities : Respond to customer inquiries via email or the other communication channels in a timely and professional manner. Provide accurate information regarding product availability, pricing and assist customers with product to meet their needs. Prepare and send quotations to customers based on their requirements using SAP. Follow up on quotations to convert them into orders. Process customer orders accurately and efficiently in the SAP. Verify order details, including product specifications, quantities, and delivery schedules. Coordinate with internal departments (e.g., procurement, warehouse, logistics) to ensure order fulfilment. Arrange shipping and delivery schedules to ensure timely arrival of products. Provide customers with invoices related to their orders, including tracking information. Monitor shipment status and communicate updates to customers. Resolve any issues related to shipping, delivery, or product quality in collaboration with relevant departments. Maintain accurate records of customer interactions, orders, and transactions. Prepare regular reports on order status, customer feedback, and any issues encountered. Manage the registration and data management of new customers in SAP. Identify opportunities for process improvements and contribute to the implementation of solutions.