Customer Support Specialist

Job Description

We are looking for a proactive and customer-focused Customer Service & Sales Support Executive to join our team. This role will support the smooth handling of HAZ shipments, customer coordination, and integrated logistics services. You will work closely with internal teams (Operations, Finance, CSU, IT) and external stakeholders to ensure operational efficiency, client satisfaction, and business growth. 🔹 Key Responsibilities Manage day-to-day customer service operations for ILS & HAZ Vanning Coordinate end-to-end execution of import/export shipments Attend HAZ vanning inspections at ICDs, factories, or CFS Conduct regular sales visits to customers and provide feedback to the reporting manager Identify new business opportunities and prepare competitive proposals Negotiate pricing with customers and vendors for job execution Develop marketing materials and strategies to promote ILS/HAZ services Coordinate with internal departments for timely execution and updates Follow up with customers for outstanding payments and maintain accurate records Submit monthly reports and support achievement of regional targets 📌 Key Performance Indicators (KPIs) Accuracy and timeliness in shipment handling and documentation Volume of new business acquired and leads converted On-time execution of HAZ vanning operations and inspections Customer satisfaction and issue resolution rate Timely follow-up and collection of outstanding payments Cross-functional collaboration effectiveness ✅ Qualifications & Skills Graduate degree required 2–3 years of experience in CHA, ICD, ILS, Freight Forwarding, or HAZ Operations Strong understanding of customs processes and shipment documentation Good communication skills (spoken and written English) Ability to work in the field and conduct factory/ICD/CFS visits Customer-centric mindset with excellent coordination abilities Organized, proactive, and result-driven If this position interests you, email your updated profile on career@hindterminals.com with following details viz 1. Current Company 2. Current Designation: 3. Reporting to: (Job Title) 4. Total work Exp: 5. Qualification: 6. Current Location: 7. Notice period Show more Show less