Job Summary: We are seeking a highly skilled and experienced full-stack Tech Lead [SDE-III] to join our team. The ideal candidate will be responsible for leading the development of our front-end architecture, ensuring that it is scalable, reliable, and maintainable. To deliver high-quality software products, the candidate will work closely with cross-functional teams, including UI/UX designers, back-end developers, and product managers. Key Responsibilities: Develop and maintain the full-stack architecture of our SASS products Lead the development of high-quality, responsive, and user-friendly web applications Collaborate with UI/UX designers/PMs to ensure the design is implemented accurately based on the PRDs Work closely with back-end developers to ensure seamless integration with the server-side code Develop and maintain coding standards, and code reviews, and ensure code quality Manage and mentor a team of front-end developers, providing technical guidance, feedback, and support Stay up-to-date with emerging trends and technologies in the front-end development space Requirements: Bachelor's or Master's degree in Computer Science or a related field 6+yearsof experience in front-end development, with at least 1 year of experience in leading a team of junior developers and delivering large projects end-to-end. Strong expertise in HTML, CSS, JavaScript, and relevant frameworks such as React, Angular, or Vue (Thorough understanding of React needed, Angular, Vue optional) Solid understanding of server-side technologies such as NodeJS, Mongo, MySQL, RabbitMQ Exposure to testing frameworks for TDD like Jest, RTL(React testing library) Experience with front-end performance optimization, build tools and testing tools Experience with app designing and structuring Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders Strong leadership skills, with the ability to motivate and inspire team members Ability to work effectively in a fast-paced, dynamic environment with tight deadlines Good to have knowledge of Microservice architecture Good to have Hands-on working with AWS toolsets Job Perks: Competitive Salary as per market standards Flexible working hours Chance to work with a world-class engineering team

As a Financial Controller , you will be responsible for overseeing the financial health of our organization. This includes managing accounting operations, ensuring compliance with financial regulations, preparing financial statements, and developing internal control policies. You will collaborate closely with senior leadership to drive financial strategy and decision-making. Key Responsibilities: Financial Management : Oversee all aspects of financial operations, including budgeting, forecasting, and financial reporting. Prepare accurate and timely financial statements in compliance with regulatory standards. Monitor cash flow, accounts payable, and accounts receivable. Compliance and Auditing Ensure compliance with local, state, and federal financial laws and regulations. Coordinate and lead external audits and resolve audit findings. Maintain and improve internal control processes. Team Leadership Lead, mentor, and manage the finance and accounting team. Develop training programs to enhance team performance. Strategic Financial Planning Partner with leadership to develop financial strategies and growth plans. Provide insights into financial performance and recommend actionable improvements. Analyze market trends and identify financial opportunities or risks. Process Improvement Implement and maintain advanced accounting systems and tools. Streamline financial workflows to increase efficiency and accuracy. Requirements: Education and Qualifications - Bachelor's degree in Finance, Accounting, or a related field (CPA or CA is preferred). MBA in Finance is a plus. Experience - 8+ years of progressive accounting and finance experience, with at least 3 years in a managerial role. Technical Skills - Proficiency in accounting software (Oracle Netsuite) and advanced Excel. Strong knowledge of GAAP/IFRS and regulatory standards. Soft Skills Exceptional leadership, communication, and interpersonal skills. Analytical mindset with a detail-oriented approach. Proven ability to manage multiple priorities in a fast-paced environment. Show more Show less

We at Capillary Technologies India Limited , are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. At Capillary , you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of. The applications could be on web, social networks and Smartphone/tablets and they must be customizable for changing client requirements. You will be someone who thrives in a fast-paced development environment, takes ownership of products and adapts to new technologies quickly. If you are passionate enough to contribute to our product suite, we would love to talk to you. Job Summary: We are seeking a highly skilled and experienced full stack Tech Lead [SDE-III] to join our team. The ideal candidate will be responsible for leading the development of our front-end architecture, ensuring that it is scalable, reliable, and maintainable. To deliver high-quality software products, the candidate will work closely with cross-functional teams, including UI/UX designers, back-end developers, and product managers. Key Responsibilities: Develop and maintain the full-stack architecture of our SASS products. Lead the development of high-quality, responsive, and user-friendly web applications Collaborate with UI/UX designers/PMs to ensure the design is implemented accurately based on the PRDs. Work closely with back-end developers to ensure seamless integration with the server-side code Develop and maintain coding standards, and code reviews, and ensure code quality Manage and mentor a team of front-end developers, providing technical guidance, feedback, and support Stay up-to-date with emerging trends and technologies in the front-end development space Job Perks Competitive Salary as per market standards Flexible working hours Chance to work with a world-class engineering team. Requirements: Bachelors or Masters degree in Computer Science or a related field 5+ years of experience in front-end development, with at least 1 year of experience in leading a team of junior developers and delivering large projects end-to-end. Strong expertise in HTML, CSS, JavaScript, and relevant frameworks such as React, Angular, or Vue (Thorough understanding of React needed, Angular, Vue optional) Solid understanding of server-side technologies such as NodeJS, Mongo, MySQL, RabbitMQ Exposure to testing frameworks for TDD like Jest, RTL(React testing library) Experience with front-end performance optimization, build tools and testing tools Experience with app designing and structuring Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders Strong leadership skills, with the ability to motivate and inspire team members Ability to work effectively in a fast-paced, dynamic environment with tight deadlines Good to have knowledge of Microservice architecture Good to have Hands-on working with AWS toolsetsTypeScript, Security Testing, web security, RabbitMQ, Nginx, AntD, Webserver technologies - Apache, MySQL, k8s, PHP, Angular

The Solutions Architect will be responsible for creating and driving the technical strategy with cross-functional external and internal stakeholders. You will partner with customers and several teams to craft highly scalable, flexible, and resilient solutions that provide solutions to solve customer business problems and accelerate the adoption of Capillary Products. In collaboration with sales, you will drive revenue growth across a defined set of customers. As a trusted customer advocate, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Capillary products with enterprise customers. You will also need to be adept at interacting, communicating, and partnering with other teams within Capillary, such as customer success, professional services, Sales, and Technology, as well as representing your team to executive management. Must be open to travel at least 50%, including international. ESSENTIAL FUNCTIONS OF THE JOB A Solution Architect provides architecture leadership & subject matter expertise to client engagements focusing on complex & innovative products and reusable assets Prior to kicking off a project as part of a product life cycle, the solution architect develops solution plans intended to support business investment decisions, which means they must hold the appropriate balance between costs, risks, and quality of the product The solution architect creates innovative and practical designs that account for the end-to-end technical solution of a system, in line with the business strategy and objectives and within the context of the technical environment. For that, you shall be working closely and continuously with the business/client to focus on meeting business/client requirements and incorporating broader aspects such as overall product costs/revenue, data privacy & sovereignty, business continuity, information security, integration with other systems, etc. You shall be a key player in identifying, defining, and implementing reusable assets and standards. The solution architect is also responsible for adherence to these standards and the consumption of reusable assets across products and portfolios You shall ensure relevant technical strategies, policies, standards, and practices are applied correctly across Technology programs, projects, and products. You shall also contribute to the development of architecture governance structures, methodologies, and compliance activities You shall be working with vendors to assess vendor products, understand vendor s delivery models and assist in implementing them at Capillary A solution architect can work across multiple projects with varied stakeholders. You shall set architectural direction, build consensus, mediate conflicts, and provide technical leadership and advisory services to the business. You shall anticipate needs and potential objections and help to create an environment that solicits positive contributions from all participants: Solution and Technical Architects, engineering teams, product managers, project managers, product analysts, test and project teams, Information Security, and Operations. You will have excellent interpersonal communication and organizational skills that are required to operate as a leading member of global, distributed teams that deliver quality services and solutions. You shall also cultivate lasting relationships across the business, IT, and vendors/industry analysts to maintain insight into the broader enterprise as well as industry trends. You shall be recognizing industry technology trends and emerging technologies understanding how they apply to Capillary and can drive their adoption into our organization. You shall be evangelizing and encouraging the importance of technical quality, emerging technologies, sharing & experimentation across the org through mentoring, hackathons, communities, etc. You shall guide others in resolving complex issues in solution architecture and solves complex, escalated aspects of a project BASIC QUALIFICATIONS Experience collaborating with the cross-functional team to drive projects and solutions with customer satisfaction, exceed customer expectations and create and execute business plans to accelerate the adoption of Capillary Products. 3+ year s design / implementation / consulting experience in large-scale, enterprise applications 3+ years experience working with multi-national customers in support of technology and sales Demonstrated experience developing enterprise application architectures to meet business requirements in complex environments Experience with cloud solutions, virtual platforms, software development experience, and operational management practices and frameworks Understanding of security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems, and networking connectivity Large-scale systems integration involving public, private, and hybrid cloud platforms Technical degree required (Min BTech, BE - CSE / IT) PREFERRED QUALIFICATIONS Master s degree preferred Professional experience architecting/operating solutions built on SAAS product and cloud Platform Experience communicating across internal and external organizations "We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.All of our employee s points of view are key to our success, and inclusion is everyones responsibility"

Description: The Software Implementation Analyst is responsible for executing implementation tasks to configure Capillary s latest loyalty program for the healthcare sector. This role involves collaborating with internal teams and external stakeholders to ensure timely and precise solutions for our clients. Key responsibilities include gathering requirements, configuring systems, conducting testing, and ensuring successful product delivery. The Software Implementation Analyst will drive strategic customer projects and work within cross-functional teams to ensure customer success. This role is a blend of project management, technical skills and problem solving to bring business requirements and technical solutions to life. Responsibilities: Requirements Gathering: Collaborate with clients and internal stakeholders to gather and document detailed configuration and technical requirements. Configuring Software Solutions: Customize and configure Capillary s software application to meet clients specifications using Capillary s proprietary configuration management and APIs. System Testing: Conduct thorough testing of configured systems to ensure functionality, performance and reliability. Client Support: Provide ongoing support to clients during and after implementation, addressing any configuration-related issues or inquiries. Project coordination: Work closely with client and internal teams to ensure implementation timelines and project milestones are achieved. Documentation: Create and maintain comprehensive documentation for configurations, processes and procedures. Data Management: Assist in data migration and integration processes, ensuring data integrity and accuracy. Troubleshooting: identify and resolve configuration issues and bugs, working closely with development teams as needed. Continuous Improvement: Stay updated with industry best practices and suggest improvements to enhance software configuration processes. Feedback loop: Gather and analyze feedback from clients and users to continually improve the software configuration process. Skills: Technical Skills: basic knowledge of integrations including APIs, data transfer practices knowledge and an understanding of basic application architecture. Workplace Skills: critical thinking, project management, a healthy curiosity, and communication skills. Business Skills: ability to work with cross-functional teams, business analysis and business acumen. Knowledge of loyalty program operations is desirable. Qualifications: 3-5 years of experience collecting requirements and configuring software. Bachelors of Engineering degree in any discipline

We are looking for a skilled and passionate Senior Software Development Engineer (SD3) to join our cloud engineering team. You will be responsible for designing, building, and maintaining scalable, cloud-native applications and infrastructure. This is a hands-on role requiring strong development skills, cloud experience, and a deep understanding of modern DevOps practices. Key Responsibilities: Design and develop cloud-native applications using AWS services such as EC2, EKS, Aurora MySQL, S3, IAM, and Lambda. Manage container orchestration using Kubernetes and Helm for scalable deployments. Build and maintain CI/CD pipelines using Docker, Jenkins, and AWS CodeBuild to enable rapid delivery cycles. Write clean, efficient, and reusable code/scripts using Java or Python to support application logic, automation, and integrations. Automate infrastructure provisioning and management using Terraform. Set up and maintain effective alerting and monitoring systems using Prometheus and Grafana. Collaborate with cross-functional teams, including developers, architects, DevOps engineers, and QA to deliver high-quality solutions. Ensure security, scalability, and performance best practices across all deployments. Skills & Qualifications: Strong understanding of cloud computing concepts and cloud-native application architecture. Proficiency in AWS services and infrastructure. Hands-on experience with Kubernetes and Helm. Proficient in Java or Python. Solid experience with CI/CD tools and Docker. Expertise in Infrastructure as Code (Terraform). Working knowledge of monitoring and alerting tools (Prometheus, Grafana). Strong problem-solving skills and a collaborative mindset. Apply now if you’re excited to build resilient systems and love solving real-world engineering problems at scale! It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. Show more Show less

Description: The Software Implementation Analyst is responsible for executing implementation tasks to configure Capillary’s latest loyalty program for the healthcare sector. This role involves collaborating with internal teams and external stakeholders to ensure timely and precise solutions for our clients. Key responsibilities include gathering requirements, configuring systems, conducting testing, and ensuring successful product delivery. The Software Implementation Analyst will drive strategic customer projects and work within cross-functional teams to ensure customer success. This role is a blend of project management, technical skills and problem solving to bring business requirements and technical solutions to life. Responsibilities: Requirements Gathering: Collaborate with clients and internal stakeholders to gather and document detailed configuration and technical requirements. Configuring Software Solutions: Customize and configure Capillary’s software application to meet clients specifications using Capillary’s proprietary configuration management and APIs. System Testing: Conduct thorough testing of configured systems to ensure functionality, performance and reliability. Client Support: Provide ongoing support to clients during and after implementation, addressing any configuration-related issues or inquiries. Project coordination: Work closely with client and internal teams to ensure implementation timelines and project milestones are achieved. Documentation: Create and maintain comprehensive documentation for configurations, processes and procedures. Data Management: Assist in data migration and integration processes, ensuring data integrity and accuracy. Troubleshooting: identify and resolve configuration issues and bugs, working closely with development teams as needed. Continuous Improvement: Stay updated with industry best practices and suggest improvements to enhance software configuration processes. Feedback loop: Gather and analyze feedback from clients and users to continually improve the software configuration process. External Skills And Expertise Skills: Technical Skills: basic knowledge of integrations including APIs, data transfer practices knowledge and an understanding of basic application architecture. Workplace Skills: critical thinking, project management, a healthy curiosity, and communication skills. Business Skills: ability to work with cross-functional teams, business analysis and business acumen. Knowledge of loyalty program operations is desirable. Qualifications: 2-5years of experience collecting requirements and configuring software. Bachelor's of Engineering degree in any discipline Show more Show less

Job Description We are looking for an experienced and driven Lead Software Implementation Analyst to anchor the implementation of Capillary’s healthcare loyalty platform. This role combines hands-on configuration with leadership responsibilities—managing analysts, driving execution with structure and rigor, and ensuring high-quality delivery at scale. You’ll work closely with large enterprise clients, guiding them through complex implementations while mentoring a team of implementation analysts. Ideal candidates will bring a proven track record of running structured, scalable implementation processes and solving client challenges with clarity and ownership. Key Responsibilities Team & Project Leadership Lead a small team of analysts to execute multiple concurrent client implementations with efficiency and accountability. Set up structured implementation plans, define roles and responsibilities, and ensure adherence to delivery milestones. Foster a culture of continuous improvement, ownership, and knowledge sharing within the team. Client Engagement & Delivery Excellence Act as the primary implementation lead for high-value or complex clients. Collaborate with senior client stakeholders to understand objectives, align expectations, and drive successful adoption. Proactively address client escalations, provide solutions, and ensure a positive experience across the onboarding journey. Configuration & Solution Design Translate business requirements into scalable configurations using Capillary’s proprietary tools and APIs. Validate end-to-end system behavior through testing, and ensure robustness, compliance, and accuracy in final delivery. Data Integration & Quality Management Oversee data ingestion, cleansing, mapping, and validation for loyalty program launches. Partner with Engineering and QA to troubleshoot data or logic issues across environments. Operational Discipline & Documentation Drive clear and auditable documentation of configuration logic, timelines, and decision points. Implement internal checklists and review frameworks to ensure delivery quality and consistency. Scalability & Continuous Improvement Identify opportunities to automate or templatize implementation components. Influence improvements to tooling, processes, and internal training based on learnings from delivery cycles. Required Qualifications Technical Skills Strong foundation in system configuration, data handling, and software integration (REST APIs, data flows, etc.). Comfortable working with data in Excel, SQL, or BI tools like Power BI, Looker, etc. Familiarity with cloud platforms (AWS, Azure, or GCP) and modern data architecture. Leadership & Professional Skills Proven ability to lead and grow small teams while maintaining high delivery standards. Demonstrated experience in managing large or complex client implementations in a SaaS/product setup. Strong critical thinking, structured problem-solving, and communication skills. Ability to operate with clarity in high-pressure or fast-paced environments. Experience & Education 5–8 years of experience in software implementation, configuration, or solution delivery roles. At least 2 years in a lead role , managing people or leading enterprise-scale implementation efforts. Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical discipline. Show more Show less

Capillary Technologies is an enterprise-grade SaaS technology provider. Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience. Capillary Technologies, founded in 2012, is a technology-first company that delivers AI based cloud-native SaaS programs and solutions Job Role :Software Implementation Analyst Location: Bengaluru / Mysuru Job Description We are seeking a highly motivated Software Implementation Analyst to join our team in deploying Capillarys cutting-edge loyalty platform tailored for the healthcare sector. This role is ideal for individuals who thrive at the intersection of technology, client engagement, and operational excellence. You will work collaboratively with internal teams and external clients to translate complex business requirements into scalable, high-impact solutions. As a key member of the implementation team, youll be responsible for end-to-end configuration, testing, and support to ensure smooth client onboarding and product adoption. Key Responsibilities Requirements Analysis Collaborate with clients and internal stakeholders to gather, validate, and document detailed business and technical requirements. Platform Configuration Configure and customize Capillarys loyalty solutions using internal tools, APIs, and frameworks to meet client-specific needs. Testing & Quality Assurance Perform functional, regression, and user acceptance testing to ensure high-quality, stable, and compliant implementations. Client Support & Troubleshooting Provide proactive and reactive support during and after implementation, resolving configuration-related issues promptly. Project Coordination Work cross-functionally with Engineering, QA, and Product teams to ensure alignment on timelines and deliverables Documentation Maintain clear, structured documentation covering configurations, decisions, workflows, and deployment checklists. Data Integration & Migration Support data ingestion, transformation, and migration processes with a focus on accuracy, integrity, and security. Continuous Improvement Contribute to playbooks, process refinements, and reusable assets that improve implementation speed and consistency. Feedback Loop Gather client feedback post-deployment and suggest product or configuration improvements where applicable. Required Qualifications Technical Skills Solid understanding of software implementation, integration, and RESTful APIs. Proficiency with Excel; exposure to Power BI, Looker or other data visualization tools is a plus. Familiarity with databases, data structures, and data transformation principles. Awareness of AI/ML concepts is a bonus for teams exploring automation and analytics at scale. Professional Skills Excellent analytical thinking, problem-solving, and project coordination abilities. Strong verbal and written communication; able to interface confidently with clients. Ability to work effectively in cross-functional and dynamic environments. High attention to detail and ability to handle multiple projects concurrently. Experience & Education 36 years of experience in software configuration, implementation, or business analysis roles. Prior client-facing experience in a SaaS or product company is strongly preferred. Bachelors degree in Engineering, Computer Science, Information Systems, or a related discipline. Disclaimer: It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Company Overview: Capillary Technologies is an enterprise-grade SaaS technology provider. Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience. Capillary Technologies, founded in 2012, is a technology-first company that delivers AI based cloud-native SaaS programs and solutions. A leading loyalty management and customer data platform, Capillary serves over 250 brands across 30 countries. The SaaS platform helps brands across industries digitally transform and improve consumer engagement. Acknowledged and recognized by Gartner and Forrester as a seasoned Loyalty expert, Capillary has a workforce of over 900 professionals across the globe that work towards delivering value to our clients and accelerating innovation in the field of Loyalty.We are looking for an Associate Product Manager in our Customer Data Platform group (CDP+ and Insights+). CDP group has products for Data Integrations, Data Management, Customer Services, Data Analytics and Data Governance. The suite of data products enables Marketers to provide personalised engagements and loyalty programs using Capillary Engage+ and Loyalty+ products. About the Role: Manager- Business Finance The ideal candidate will serve as a strategic partner to business leaders and drive financial planning, budgeting, and reporting processes. This role blends core FP&A responsibilities with cross-functional collaboration, O2C compliance oversight, and support for strategic initiatives such as M&A, investor relations, and automation projects. Key Responsibilities: FP&A Core Activities: Lead budgeting, forecasting, and long-range planning for assigned business units. Perform variance analysis and develop insights to drive performance improvements. Deliver accurate and timely monthly and quarterly financial reports to management. Develop and maintain financial models to support decision-making and scenario planning. Collaborate closely with business and functional leaders to align operational plans with financial goals. Support business reviews by providing actionable financial insights and helping bridge revenue and cost gaps vs. plans. Guide functional teams in optimizing spend, efficiency, and ROI on key initiatives Lead and mentor a team of finance professionals, fostering a culture of excellence and continuous improvement.. Collaboration with Controllership: Coordinate with the controllership team to ensure timely and accurate monthly / quarterly book closures. Review accounting entries and accruals to ensure alignment with financial plans and Ind-AS standards. Own the O2C process for assigned business units — from contract structuring and validation to revenue recognition and audit readiness. Coordinate with legal, sales ops, and finance teams to streamline contract-to-cash workflows. Lead internal audits of the O2C process, ensuring control design and effectiveness. Identify process gaps, recommend improvements, and work with stakeholders to implement fixes. Drive profitability analysis for products, services, and business units, ensuring alignment with strategic goals. Monitor key financial metrics and KPIs, delivering reports to senior management with insights and recommendations. Evaluate business opportunities and support decision-making through financial modeling and scenario analysis. Support the implementation of financial systems and tools to improve efficiency and reporting accuracy. Drive quarterly revenue and receivables review procedures in coordination with statutory auditors. Own data preparation, reconciliations, and analytical schedules to facilitate smooth audits. Corporate Projects and stakeholder reporting: Actively participate in cross-functional projects such as M&A due diligence, integration support, and financial reporting automation. Support finance transformation initiatives, bringing in best practices and process efficiencies. Assist in the preparation of board decks, investor updates, and fundraising-related financial materials. Ensure compliance with financial regulations, corporate policies, and internal controls. Work with the leadership team to communicate financial performance, forecasts, and strategic narratives effectively. Qualifications: CA / MBA Finance / CPA or equivalent qualification. 3–8 years of relevant experience, preferably in technology or high-growth sectors. Strong grasp of FP&A, accounting principles, revenue recognition, and O2C processes. Proficiency in financial modeling, Excel, and tools like Power BI, Tableau. Experience with ERP systems (NetSuite/SAP/Oracle) and reporting tools. Excellent communication and stakeholder management skills. Excellent leadership and team management abilities. High ownership mindset, problem-solving ability, and agility in dynamic environments. Disclaimer : It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Job Description We are looking for an experienced and driven Lead Software Implementation Analyst to anchor the implementation of Capillary’s healthcare loyalty platform. This role combines hands-on configuration with leadership responsibilities—managing analysts, driving execution with structure and rigor, and ensuring high-quality delivery at scale. You’ll work closely with large enterprise clients, guiding them through complex implementations while mentoring a team of implementation analysts. Ideal candidates will bring a proven track record of running structured, scalable implementation processes and solving client challenges with clarity and ownership. Key Responsibilities Team & Project Leadership Lead a small team of analysts to execute multiple concurrent client implementations with efficiency and accountability. Set up structured implementation plans, define roles and responsibilities, and ensure adherence to delivery milestones. Foster a culture of continuous improvement, ownership, and knowledge sharing within the team. Client Engagement & Delivery Excellence Act as the primary implementation lead for high-value or complex clients. Collaborate with senior client stakeholders to understand objectives, align expectations, and drive successful adoption. Proactively address client escalations, provide solutions, and ensure a positive experience across the onboarding journey. Configuration & Solution Design Translate business requirements into scalable configurations using Capillary’s proprietary tools and APIs. Validate end-to-end system behavior through testing, and ensure robustness, compliance, and accuracy in final delivery. Data Integration & Quality Management Oversee data ingestion, cleansing, mapping, and validation for loyalty program launches. Partner with Engineering and QA to troubleshoot data or logic issues across environments. Operational Discipline & Documentation Drive clear and auditable documentation of configuration logic, timelines, and decision points. Implement internal checklists and review frameworks to ensure delivery quality and consistency. Scalability & Continuous Improvement Identify opportunities to automate or templatize implementation components. Influence improvements to tooling, processes, and internal training based on learnings from delivery cycles. Required Qualifications Technical Skills Strong foundation in system configuration, data handling, and software integration (REST APIs, data flows, etc.). Comfortable working with data in Excel, SQL, or BI tools like Power BI, Looker, etc. Familiarity with cloud platforms (AWS, Azure, or GCP) and modern data architecture. Leadership & Professional Skills Proven ability to lead and grow small teams while maintaining high delivery standards. Demonstrated experience in managing large or complex client implementations in a SaaS/product setup. Strong critical thinking, structured problem-solving, and communication skills. Ability to operate with clarity in high-pressure or fast-paced environments. Experience & Education 5–8 years of experience in software implementation, configuration, or solution delivery roles. At least 2 years in a lead role , managing people or leading enterprise-scale implementation efforts. Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical discipline. Disclaimer: It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Capillary is seeking a seasoned full-stack Architect/Lead with expertise in javascript frameworks/libs (React.js/Angular.js/Vue.js, etc) to spearhead the front-end architecture for scalable web applications. In this role, you will be responsible for designing, creating, and scaling microfrontend architectures, constructing reusable UI component libraries, and developing top-notch Node.js API microservices. As an Associate Software Architect, your primary focus will involve collaborating closely with cross-functional teams, including back-end developers, designers, and product managers, to deliver high-quality, efficient, and scalable front-end solutions that align with business requirements. You will be entrusted with key responsibilities such as architecting and designing scalable front-end systems utilizing cutting-edge frontend technologies, leading the design and implementation of Microfrontends, building and maintaining reusable UI component libraries, developing high-performance Node.js API microservices, strategizing for front-end performance optimization, collaborating with backend architects and DevOps teams, defining best practices in UI/UX design, conducting code reviews, staying abreast of industry trends, and aligning architecture with the overall product vision. The ideal candidate should possess a minimum of 10 years of experience in UI development, with a strong emphasis on JS frameworks/libs like React.js/Angular.js/Vue.js and Node.js. Proven expertise in UI components architecture design, strong knowledge of Microfrontend architectures, experience in building Node.js API microservices, proficiency in JavaScript, ES6+, HTML5, CSS3, modern front-end frameworks/libraries, state management libraries, RESTful APIs, CI/CD pipelines, containerization, deployment strategies, cross-browser compatibility, responsive design, and web performance. It is imperative to note that Capillary Technologies does not extend unsolicited employment offers, charge fees, or make requests for funding as part of the recruitment process. We are committed to promoting an inclusive recruitment process and equality of opportunity for all job applicants.,

Key Responsibilities : CRM System Configuration : Manage and configure CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics) to align with business processes and objectives. Customize CRM modules, dashboards, and reports to meet business requirements. Configure user roles, permissions, and security settings. Integration and Data Management : Integrate the CRM with other business systems (ERP, marketing automation, customer support tools, etc.). Ensure smooth data migration between systems and maintain data integrity. Oversee the automation of business processes, such as lead management, follow-up tasks, and customer service workflows. Support and Troubleshooting : Provide ongoing support and troubleshooting for CRM users. Resolve system issues, escalations, and data discrepancies. Monitor system performance, and conduct system audits to ensure optimal functioning. Collaboration : Work closely with cross-functional teams (sales, marketing, IT, customer service) to understand needs and customize CRM features accordingly. Provide training and support to end-users to ensure effective use of the CRM system. Continuous Improvement : Identify opportunities for process improvements and CRM enhancements. Stay updated on the latest CRM technologies, tools, and best practices to keep the system competitive and efficient. Documentation : Maintain comprehensive documentation of CRM configurations, processes, and workflows. Develop user guides and training materials for the CRM platform. Skills & Qualifications : Experience : Proven experience as a CRM Configuration Manager, Administrator, or in a similar role. In-depth experience with CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, etc. Experience in system integration, automation, and data management. Technical Skills : Strong understanding of CRM configuration, workflows, automation, and reporting. Familiarity with programming/scripting languages (e.g., Apex for Salesforce, JavaScript, SQL) is a plus. Proficient in data migration, ETL processes, and API integrations. Communication & Collaboration : Strong communication and interpersonal skills to work with technical and non-technical teams. Ability to gather requirements, deliver presentations, and train users. Problem-Solving : Strong troubleshooting and problem-solving skills. Ability to identify issues, analyze root causes, and implement solutions. Education : Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience). Certifications (Optional but Preferred): Salesforce Certified Administrator (Salesforce) Microsoft Certified: Dynamics 365 Fundamentals HubSpot CRM Certification

Resolving problems on the product s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other product issues reported. Will be required to be on-call once assigned on necessary weekends and holidays Ensure all customer issues are resolved within the agreed service level agreements. Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient manner Ensure customers are updated regularly and frequently with progress using the support team s ticketing system. Work with Engineering and cross-functional teams to identify impact and help prioritize Ensure all customer issues raised are ticketed and that all investigation progress is managed and followed up on. Execute the Incident Management procedures in the event of a serious live service incident with customers. 2+ years of relevant experience in a customer focused position involving technical knowledge of a companies products and services. Bachelor s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required. Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders. High work ethic and organizational skills with the ability to self-manage time and deliverables. Able to work on rotating shifts that cover weekends and holidays as required.

Key Responsibilities: Loyalty Program Configurations: Lead and manage configurations related to points programs, tiered programs, loyalty programs, and partnered programs, ensuring they meet client specifications. BRD Analysis: Expertly analyze and interpret Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs. Requirement Gathering Communication: Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations. Testing and Quality Assurance: Lead and oversee the testing and validation of configurations, ensuring accuracy, functionality, and compliance with best practices before the go-live phase. API: Understand wrapping complex APIs into internal products, ensuring seamless functionality and support for various configurations. Go-Live Leadership: Manage the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase. Process Improvement: Identify opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices. Mentorship Leadership: Provide mentorship and guidance to junior configuration specialists, fostering their professional development and ensuring high-quality work output. Documentation Reporting: Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders, ensuring transparency and accountability. Qualifications: Extensive experience in managing complex configurations for internal products, including points programs, tiered programs, loyalty programs, and partnered program setups. Basic understanding of API concepts, Strong experience with Business Requirements Documents (BRDs) and the ability to translate complex business needs into detailed technical requirements. Exceptional communication skills, with the ability to liaise effectively with project managers, clients, and other stakeholders. Demonstrated problem-solving abilities and attention to detail, with a focus on delivering high-quality configurations. Proven leadership and mentoring skills, with experience guiding junior team members. Expertise in testing, validation, and managing the go-live process for complex configurations. Education and Experience: Bachelor s degree in Computer Science/BE/B.Tech, Information Technology, or a related field. A Master s degree is a plus. 1-3 years of experience in a configuration role Experience in the Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred.

Key Responsibilities Lead and manage advanced configurations related to points programs, tiered programs, loyalty programs, and partnered programs, ensuring they meet client specifications Analyze and interpret Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations Lead and oversee the testing and validation of configurations, ensuring accuracy, functionality, and compliance with best practices before the go-live phase Understand and wrap complex APIs into internal products, ensuring seamless functionality and support for various configurations Manage the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase Identify opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices Provide mentorship and guidance to junior configuration specialists, fostering their professional development and ensuring high-quality work output Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders, ensuring transparency and accountability Qualifications Extensive experience in managing complex configurations for internal products, including points programs, tiered programs, loyalty programs, and partnered program setups Advanced understanding of API concepts Strong experience with Business Requirements Documents (BRDs) and the ability to translate complex business needs into detailed technical requirements Exceptional communication skills, with the ability to liaise effectively with project managers, clients, and other stakeholders Demonstrated problem-solving abilities and attention to detail, with a focus on delivering high-quality configurations Proven leadership and mentoring skills, with experience guiding junior team members Expertise in testing, validation, and managing the go-live process for complex configurations Education and Experience Bachelor's degree in Computer Science, BE, B.Tech, Information Technology, or a related field (Master's degree is a plus) 23 years of experience in a configuration role Experience in Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred

Key Responsibilities: Take the end-end ownership of large product/ application modules and be the technical POC and champion for its scale, stability, and long-term performance. Design, develop, and maintain scalable and secure backend systems/ applications. Write clean, maintainable, and efficient code that adheres to industry best practices. Drive design discussion of complex features and own development of these modules across the application stack. Mentor and lead a small team of junior developers and ensure quality code output (via code reads, reading references, etc.) from them. Work closely with Architects, engineering managers to continuously evolve and innovate the enterprise-class Products. Work closely with frontend developers to integrate backend functionality. Participate actively to hire and onboard top-quality engineers within Capillary s engineering teams. Integrate third-party services and APIs as required. Conduct regular code reviews and performance tuning. This is an Individual Contributor role with minimum management responsibilities. You will be expected to write code actively. External Skills And Expertise Innovative and self-motivated with a passion to develop complex and scalable applications. 3+ years of experience in software development with a strong focus on algorithms and data structures. Strong coding and design skills with prior experience in developing scalable high availability applications using Nodejs is required A good understanding of Observability principles (Metrics, Logging, Monitoring, Alerting) is needed Exposure to scalable Distributed Systems Architectures, Micro-Services, Docker, Kubernetes, Cloud Platforms (AWS,Azure, GCP) Work experience with Relational databases is required (primarily MySQL) Prior work experience with Non-Relational databases (primarily Redis, MongoDB) is an added plus. Experience with development tools such as Git, JIRA, etc. Strong Analytical and Problem Solving Skills. BTech in Computer Science, Electrical or Electronics Engineering, or relevant programming experience.

Responsibilities Oversee the day-to-day operations of the Incident Management Team Act as a senior agent who will drive customer satisfaction through customer support Act as a mentor and provide oversight, coaching, and training to IM staff Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Provide support where needed for both internal and external customers. Clearly communicate escalated issues to Tier 3 and product managers as needed On-board all new IM team members Assist in the creation of the team KPIs as well as monitor and report on results Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner Work to create any relevant support material for the team Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents Implement any necessary preventive measures to reduce customer faults and issues BS degree in Information Technology, Computer Science or equivalent Proven working experience in enterprise technical support, Product support. Proven people management and leadership skills Excellent communicator, both oral and written Strong problem solving and communication skills Strong analytical skills to investigate and resolve customer support tickets Able to multi-task efficiently under time pressure Previous experience in managing customer focused teams ,Proven experience in managing a service and support focused team culture

Description We are seeking a CRM Configuration Manager to join our team in India. The ideal candidate will be responsible for configuring and customizing our CRM system to align with business needs, ensuring optimal performance and user satisfaction. Responsibilities Configure and customize CRM systems to meet business requirements. Collaborate with cross-functional teams to gather and document user requirements. Provide ongoing support and maintenance for CRM configurations. Conduct training sessions for end-users on CRM functionalities. Analyze CRM data and generate reports to support decision-making. Stay updated on CRM best practices and new features. Skills and Qualifications 1-2 years of experience in CRM configuration and management. Proficient in CRM software (e.g., Salesforce, Microsoft Dynamics 365, HubSpot). Strong understanding of database management and data analysis techniques. Ability to troubleshoot technical issues and provide solutions. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience with data migration and integration between systems.

Description We are seeking a highly skilled Senior Engineer - IT to join our dynamic team in India. The ideal candidate will have a strong background in software development and a passion for delivering high-quality technology solutions. Responsibilities Design, develop, and implement software solutions to meet business needs. Collaborate with cross-functional teams to define, design, and ship new features. Troubleshoot and resolve technical issues as they arise. Conduct code reviews and maintain code quality standards. Stay up-to-date with emerging technologies and industry trends. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. 3-8 years of experience in software development or IT engineering roles. Proficiency in programming languages such as Java, Python, or C#. Experience with database management systems like MySQL, Oracle, or MongoDB. Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud. Strong understanding of software development methodologies, including Agile and DevOps practices. Excellent problem-solving skills and ability to work under pressure. Strong communication and teamwork skills.