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Job Description We are looking for an experienced and driven Lead Software Implementation Analyst to anchor the implementation of Capillary’s healthcare loyalty platform. This role combines hands-on configuration with leadership responsibilities—managing analysts, driving execution with structure and rigor, and ensuring high-quality delivery at scale. You’ll work closely with large enterprise clients, guiding them through complex implementations while mentoring a team of implementation analysts. Ideal candidates will bring a proven track record of running structured, scalable implementation processes and solving client challenges with clarity and ownership. Key Responsibilities Team & Project Leadership Lead a small team of analysts to execute multiple concurrent client implementations with efficiency and accountability. Set up structured implementation plans, define roles and responsibilities, and ensure adherence to delivery milestones. Foster a culture of continuous improvement, ownership, and knowledge sharing within the team. Client Engagement & Delivery Excellence Act as the primary implementation lead for high-value or complex clients. Collaborate with senior client stakeholders to understand objectives, align expectations, and drive successful adoption. Proactively address client escalations, provide solutions, and ensure a positive experience across the onboarding journey. Configuration & Solution Design Translate business requirements into scalable configurations using Capillary’s proprietary tools and APIs. Validate end-to-end system behavior through testing, and ensure robustness, compliance, and accuracy in final delivery. Data Integration & Quality Management Oversee data ingestion, cleansing, mapping, and validation for loyalty program launches. Partner with Engineering and QA to troubleshoot data or logic issues across environments. Operational Discipline & Documentation Drive clear and auditable documentation of configuration logic, timelines, and decision points. Implement internal checklists and review frameworks to ensure delivery quality and consistency. Scalability & Continuous Improvement Identify opportunities to automate or templatize implementation components. Influence improvements to tooling, processes, and internal training based on learnings from delivery cycles. Required Qualifications Technical Skills Strong foundation in system configuration, data handling, and software integration (REST APIs, data flows, etc.). Comfortable working with data in Excel, SQL, or BI tools like Power BI, Looker, etc. Familiarity with cloud platforms (AWS, Azure, or GCP) and modern data architecture. Leadership & Professional Skills Proven ability to lead and grow small teams while maintaining high delivery standards. Demonstrated experience in managing large or complex client implementations in a SaaS/product setup. Strong critical thinking, structured problem-solving, and communication skills. Ability to operate with clarity in high-pressure or fast-paced environments. Experience & Education 5–8 years of experience in software implementation, configuration, or solution delivery roles. At least 2 years in a lead role , managing people or leading enterprise-scale implementation efforts. Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical discipline. Show more Show less
