Customer Support Specialist

Job Description

About the Role: We are seeking an experienced and dynamic Ocean Freight Pricing & Customer Service Executive to join our team. This individual will act as the central point of coordination for pricing, customer service, and sales support for CFS (Container Freight Station) and Integrated Logistics Services (ILS) . The ideal candidate will work closely with internal sales teams, operations, and accounts, and externally with shipping lines, co-loaders, and customers to ensure seamless execution of shipments and overall customer satisfaction. Key Responsibilities: Handle freight rate inquiries with shipping lines and co-loaders. Maintain monthly rate sheets and participate in RFQs and service contract negotiations. Coordinate closely with Sales, Operations, and Accounts departments. Visit customers and shipping line partners periodically. Lead the customer service team to provide real-time, accurate updates to customers. Ensure timely response to customer queries, complaints, and documentation requests. Assist in preparation and updating of import/export tariffs and rebate master files. Engage with clients for business development and revenue generation. Manage job order updates, ICD letters/bond preparation, and nomination handling. Follow up on overdue payments and support rebate & incentive clearance. Required Qualifications: Bachelor's Degree is mandatory; Masters Degree will be an added advantage. Desired Skills & Competencies: Proven ability in dealing with Ocean Carriers on pricing, space, and contracts. Strong knowledge of CFS & ILS operations , documentation, and accounting procedures. Excellent communication and interpersonal skills for internal and external coordination. Capable of training and mentoring new customer service team members. High attention to detail with a commitment to accuracy and timelines. Proactive and solution-oriented with a customer-first mindset. Strong work ethic, punctual, and team-oriented. If this position interests you, email your updated profile on career@hindterminals.com with following details viz 1. Current Company 2. Current Designation: 3. Reporting to: (Job Title) 4. Total work Exp: 5. Qualification: 6. Current Location: 7. Notice period Show more Show less