Company Overview: PortPro is at the forefront of the drayage industry, driving change with our innovative web-based operating system. As we continue to grow, we are shaping the largest technology platform in the industry, dedicated to optimizing supply chains and making them more efficient. Joining our team offers you the chance to contribute significantly to a crucial part of the global economy - the supply chain. Our work does not only deliver solutions for ourselves but creates a positive impact on society as a whole. Job Description: Department: Customer Support Role: Technical Support Specialist or Technical Support Representative Provides exceptional customer support assistance to both internal staff and external stakeholders (Customers & 3rd Party Vendors), answering inbound chats, emails, and inquiries. Acts as a point of escalation within support to troubleshoot and diagnose steps to reproduce on more complex technical software related issues involving PortPro’s API, container tracking, myApps connections, and 3rd party integration features. Required Skills: Experience with ticketing systems and supporting US customers SaaS support experience Good business communication skills, verbal & written Capable of managing ticket queue of various complexity according to the departments SLAs Experience with interpreting & drafting technical documentation and aid in assisting to develop internal support training materials and playbooks relating to complex ticket troubleshooting processes Understanding of API design, integration, and testing Understanding of http protocol Json format handling Experience testing and debugging software errors Show more Show less

Company Overview: PortPro is at the forefront of the drayage industry, driving change with our innovative web-based operating system. As we continue to grow, we are shaping the largest technology platform in the industry, dedicated to optimizing supply chains and making them more efficient. Joining our team offers you the chance to contribute significantly to a crucial part of the global economy - the supply chain. Our work does not only deliver solutions for ourselves but creates a positive impact on society as a whole. Job Description: Department: Customer Support Role: Technical Support Specialist or Technical Support Representative Provides exceptional customer support assistance to both internal staff and external stakeholders (Customers & 3rd Party Vendors), answering inbound chats, emails, and inquiries. Acts as a point of escalation within support to troubleshoot and diagnose steps to reproduce on more complex technical software related issues involving PortPro’s API, container tracking, myApps connections, and 3rd party integration features. Required Skills: Experience with ticketing systems and supporting US customers SaaS support experience Good business communication skills, verbal & written Capable of managing ticket queue of various complexity according to the departments SLAs Experience with interpreting & drafting technical documentation and aid in assisting to develop internal support training materials and playbooks relating to complex ticket troubleshooting processes Understanding of API design, integration, and testing Understanding of http protocol Json format handling Experience testing and debugging software errors Show more Show less

Location : Surat, Gujarat Experience : 1+ year Maintain and update financial records, ledgers, and accounts Prepare and review financial statements and reports Process payroll and ensure compliance with tax regulations Prepare TDS and other statutory filings and maintain GST Invoice drive Assist in financial data analysis and decision-making support Maintain documentation and confidentiality of financial data Coordinate with vendors and clients for billing and payment queries Oversee day-to-day office operations and ensure smooth administrative functioning Manage office supplies, inventory, and coordinate with vendors Coordinate travel and accommodation arrangements for staff, if required Support HR with basic administrative tasks Assist in event planning, internal communication, and team coordination Maintain petty cash records and support expense tracking Ensure compliance with company policies and administrative procedures

Location : Surat, Gujarat Experience : 1+ year Maintain and update financial records, ledgers, and accounts Prepare and review financial statements and reports Process payroll and ensure compliance with tax regulations Prepare TDS and other statutory filings and maintain GST Invoice drive Assist in financial data analysis and decision-making support Maintain documentation and confidentiality of financial data Coordinate with vendors and clients for billing and payment queries Oversee day-to-day office operations and ensure smooth administrative functioning Manage office supplies, inventory, and coordinate with vendors Coordinate travel and accommodation arrangements for staff, if required Support HR with basic administrative tasks Assist in event planning, internal communication, and team coordination Maintain petty cash records and support expense tracking Ensure compliance with company policies and administrative procedures

Location : Surat, Gujarat Experience : 1+ year Maintain and update financial records, ledgers, and accounts Prepare and review financial statements and reports Process payroll and ensure compliance with tax regulations Prepare TDS and other statutory filings and maintain GST Invoice drive Assist in financial data analysis and decision-making support Maintain documentation and confidentiality of financial data Coordinate with vendors and clients for billing and payment queries Oversee day-to-day office operations and ensure smooth administrative functioning Manage office supplies, inventory, and coordinate with vendors Coordinate travel and accommodation arrangements for staff, if required Support HR with basic administrative tasks Assist in event planning, internal communication, and team coordination Maintain petty cash records and support expense tracking Ensure compliance with company policies and administrative procedures

Location : Surat, Gujarat Experience : 1+ year Maintain and update financial records, ledgers, and accounts Prepare and review financial statements and reports Process payroll and ensure compliance with tax regulations Prepare TDS and other statutory filings and maintain GST Invoice drive Assist in financial data analysis and decision-making support Maintain documentation and confidentiality of financial data Coordinate with vendors and clients for billing and payment queries Oversee day-to-day office operations and ensure smooth administrative functioning Manage office supplies, inventory, and coordinate with vendors Coordinate travel and accommodation arrangements for staff, if required Support HR with basic administrative tasks Assist in event planning, internal communication, and team coordination Maintain petty cash records and support expense tracking Ensure compliance with company policies and administrative procedures

Location : Surat, Gujarat Experience : 1+ year Maintain and update financial records, ledgers, and accounts Prepare and review financial statements and reports Process payroll and ensure compliance with tax regulations Prepare TDS and other statutory filings and maintain GST Invoice drive Assist in financial data analysis and decision-making support Maintain documentation and confidentiality of financial data Coordinate with vendors and clients for billing and payment queries Oversee day-to-day office operations and ensure smooth administrative functioning Manage office supplies, inventory, and coordinate with vendors Coordinate travel and accommodation arrangements for staff, if required Support HR with basic administrative tasks Assist in event planning, internal communication, and team coordination Maintain petty cash records and support expense tracking Ensure compliance with company policies and administrative procedures

Location : Surat, Gujarat Experience : 1+ year Maintain and update financial records, ledgers, and accounts Prepare and review financial statements and reports Process payroll and ensure compliance with tax regulations Prepare TDS and other statutory filings and maintain GST Invoice drive Assist in financial data analysis and decision-making support Maintain documentation and confidentiality of financial data Coordinate with vendors and clients for billing and payment queries Oversee day-to-day office operations and ensure smooth administrative functioning Manage office supplies, inventory, and coordinate with vendors Coordinate travel and accommodation arrangements for staff, if required Support HR with basic administrative tasks Assist in event planning, internal communication, and team coordination Maintain petty cash records and support expense tracking Ensure compliance with company policies and administrative procedures

Company Overview: PortPro is at the forefront of the drayage industry, driving change with our innovative web-based operating system. As we continue to grow, we are shaping the largest technology platform in the industry, dedicated to optimizing supply chains and making them more efficient. Joining our team offers you the chance to contribute significantly to a crucial part of the global economy - the supply chain. Our work does not only deliver solutions for ourselves but creates a positive impact on society as a whole. Job Description: Department: Customer Support Role: Technical Support Specialist or Technical Support Representative Provides exceptional customer support assistance to both internal staff and external stakeholders (Customers & 3rd Party Vendors), answering inbound chats, emails, and inquiries. Acts as a point of escalation within support to troubleshoot and diagnose steps to reproduce on more complex technical software related issues involving PortPro’s API, container tracking, myApps connections, and 3rd party integration features. Required Skills: Experience with ticketing systems and supporting US customers SaaS support experience Good business communication skills, verbal & written Capable of managing ticket queue of various complexity according to the departments SLAs Experience with interpreting & drafting technical documentation and aid in assisting to develop internal support training materials and playbooks relating to complex ticket troubleshooting processes Understanding of API design, integration, and testing Understanding of http protocol Json format handling Experience testing and debugging software errors

Job Title: Technical Support Specialist (SaaS Support) Department: Customer Support Group: Quality Control Role Summary: The Technical Support Specialist provides expert assistance to users of our SaaS platform, ensuring timely resolution of technical issues, excellent customer experience, and ongoing product usability. This role involves troubleshooting complex application issues, documenting solutions, and working cross-functionally with engineering, product, and customer success teams. Key Responsibilities: Provide second-level and third-level technical support for a SaaS application to global English-speaking customers, via email, chat, and ticketing systems. Manage a ticket queue according to department SLAs, ensuring timely and accurate responses and resolutions. Diagnose, troubleshoot, and resolve application issues related to configuration, integrations, APIs, performance, and user access. Escalate complex issues to development or product teams with detailed technical documentation. Collaborate with engineering, QA, and product teams to verify and track incident reports and resolve complex issues. Test, reproduce, and debug software errors; log detailed findings for internal use. Maintain accurate ticket records, knowledge base articles, and user documentation. Guide internal users and customers through step-by-step solutions and best practices, communicating effectively with both technical and non-technical users, ensuring clarity and professionalism. Required Qualifications: 2+ years of experience in technical support, preferably for SaaS or cloud-based applications. Strong problem-solving and analytical skills. Excellent written and verbal English communication. Familiarity with APIs and browser developer tools Experience with CRM or ticketing tools (e.g., Freshdesk). Preferred Qualifications: Understanding of SaaS architecture, cloud platforms (e.g., AWS, Azure), and web technologies. Basic knowledge of JSON, REST APIs, and integration flows. Experience supporting B2B enterprise clients is a plus.

Job Title: Technical Support Specialist (SaaS Support) Department: Customer Support Group: Quality Control Role Summary: The Technical Support Specialist provides expert assistance to users of our SaaS platform, ensuring timely resolution of technical issues, excellent customer experience, and ongoing product usability. This role involves troubleshooting complex application issues, documenting solutions, and working cross-functionally with engineering, product, and customer success teams. Key Responsibilities: Provide second-level and third-level technical support for a SaaS application to global English-speaking customers, via email, chat, and ticketing systems. Manage a ticket queue according to department SLAs, ensuring timely and accurate responses and resolutions. Diagnose, troubleshoot, and resolve application issues related to configuration, integrations, APIs, performance, and user access. Escalate complex issues to development or product teams with detailed technical documentation. Collaborate with engineering, QA, and product teams to verify and track incident reports and resolve complex issues. Test, reproduce, and debug software errors; log detailed findings for internal use. Maintain accurate ticket records, knowledge base articles, and user documentation. Guide internal users and customers through step-by-step solutions and best practices, communicating effectively with both technical and non-technical users, ensuring clarity and professionalism. Required Qualifications: 2+ years of experience in technical support, preferably for SaaS or cloud-based applications. Strong problem-solving and analytical skills. Excellent written and verbal English communication. Familiarity with APIs and browser developer tools Experience with CRM or ticketing tools (e.g., Freshdesk). Preferred Qualifications: Understanding of SaaS architecture, cloud platforms (e.g., AWS, Azure), and web technologies. Basic knowledge of JSON, REST APIs, and integration flows. Experience supporting B2B enterprise clients is a plus.

As a Technical Support Specialist for our SaaS platform, you will play a crucial role in providing expert assistance to users, ensuring prompt resolution of technical issues, delivering exceptional customer experiences, and maintaining product usability. Your responsibilities will include troubleshooting complex application issues, collaborating with various teams, and documenting solutions effectively. You will be responsible for offering second-level and third-level technical support to our global English-speaking customers through email, chat, and ticketing systems. Managing a ticket queue based on department SLAs will be essential to ensure timely and accurate responses. Your expertise will be crucial in diagnosing, troubleshooting, and resolving application issues related to configuration, integrations, APIs, performance, and user access. In cases of complex issues, you will escalate them to the development or product teams while providing detailed technical documentation. Collaboration with engineering, QA, and product teams will be key to verifying and tracking incident reports and resolving complex issues efficiently. Additionally, you will be involved in testing, reproducing, and debugging software errors and maintaining detailed records for internal use. Your role will also involve maintaining accurate ticket records, updating knowledge base articles, and creating user documentation. Guiding internal users and customers through step-by-step solutions, communicating effectively with both technical and non-technical users, will be a part of your daily tasks, ensuring clarity and professionalism in all interactions. To excel in this role, you should possess at least 2 years of technical support experience, preferably in SaaS or cloud-based applications, along with strong problem-solving and analytical skills. Excellent written and verbal English communication skills are essential, as well as familiarity with APIs and browser developer tools. Experience with CRM or ticketing tools, such as Freshdesk, will be beneficial for this position. While not mandatory, preferred qualifications include an understanding of SaaS architecture, cloud platforms like AWS and Azure, and web technologies. Basic knowledge of JSON, REST APIs, and integration flows would also be advantageous. Experience in supporting B2B enterprise clients would be considered a plus in this role.,

Job Title: Technical Support Specialist (SaaS Support) Department: Customer Support Group: Quality Control Role Summary: The Technical Support Specialist provides expert assistance to users of our SaaS platform, ensuring timely resolution of technical issues, excellent customer experience, and ongoing product usability. This role involves troubleshooting complex application issues, documenting solutions, and working cross-functionally with engineering, product, and customer success teams. Key Responsibilities: Provide second-level and third-level technical support for a SaaS application to global English-speaking customers, via email, chat, and ticketing systems. Manage a ticket queue according to department SLAs, ensuring timely and accurate responses and resolutions. Diagnose, troubleshoot, and resolve application issues related to configuration, integrations, APIs, performance, and user access. Escalate complex issues to development or product teams with detailed technical documentation. Collaborate with engineering, QA, and product teams to verify and track incident reports and resolve complex issues. Test, reproduce, and debug software errors; log detailed findings for internal use. Maintain accurate ticket records, knowledge base articles, and user documentation. Guide internal users and customers through step-by-step solutions and best practices, communicating effectively with both technical and non-technical users, ensuring clarity and professionalism. Required Qualifications: 2+ years of experience in technical support, preferably for SaaS or cloud-based applications. Strong problem-solving and analytical skills. Excellent written and verbal English communication. Familiarity with APIs and browser developer tools Experience with CRM or ticketing tools (e.g., Freshdesk). Preferred Qualifications: Understanding of SaaS architecture, cloud platforms (e.g., AWS, Azure), and web technologies. Basic knowledge of JSON, REST APIs, and integration flows. Experience supporting B2B enterprise clients is a plus.