Customer Technical Support

As a Technical Support Specialist or Technical Support Representative in the Customer Support department at PortPro, you will play a vital role in providing exceptional customer support to both internal staff and external stakeholders. Your responsibilities will include responding to inbound chats, emails, and inquiries from customers and 3rd Party Vendors. You will serve as a point of escalation within the support team to troubleshoot and diagnose complex technical software issues related to PortPro's API, container tracking, myApps connections, and 3rd party integration features. Key Responsibilities: - Provide exceptional customer support assistance through inbound chats, emails, and inquiries - Troubleshoot and diagnose steps to reproduce complex technical software issues - Manage ticket queue of various complexity according to the department's SLAs - Interpret and draft technical documentation - Assist in developing internal support training materials and playbooks for complex ticket troubleshooting processes - Understand API design, integration, and testing - Familiarity with http protocol and Json format handling - Experience in testing and debugging software errors Qualifications Required: - Experience with ticketing systems and supporting US customers - SaaS support experience - Good business communication skills, both verbal and written Joining PortPro's team will not only allow you to be part of the forefront of the drayage industry but also contribute significantly to optimizing supply chains and making them more efficient. Your work will have a positive impact on society as a whole.,