Customer Support Specialist

Capillary Technologies

2 - 5 years

4 - 7 Lacs

bengaluru

Posted:11 hours ago| Platform:

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Skills Required

training service level operating systems customer satisfaction customer support customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service

Handle all incoming communications (customer queries/contacts) efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.
To promote the Company or Client goods and services as required, in line with department and individual targets and service levels.
Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.
Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.
Whilst on the telephone, face to face on video calls or when writing to a customer, represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.

2. Team Working

Achieve and maintain individual performance standards to help meet departmental objectives and organisational service level agreements.
Share and discuss ideas with manager and/or colleagues about where working practices could be improved, and where practical or appropriate, assist in implementing changes

3. Other

Attend and participate in monthly team briefings, training workshops and update briefings as and when required and to prepare information and collate action points as appropriate or requested
Carry out any other tasks or duties as may be set from time to time.

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