Customer Support Specialist

Company Description

Rayna Tours and Travels, an ISO-certified company in operation since 2006, is a leading tour operator based in Dubai, UAE, with branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune, India. Renowned for its tailored travel management services, Rayna Tours caters to the needs of leisure and business travelers worldwide. Winner of the TripAdvisor Excellence Award, the company specializes in delivering high-quality and customer-centric travel experiences. With over 70 outlets across major hotels and a diversified portfolio of subsidiaries, Rayna Tours encapsulates expertise in destination management, event ticketing, desert adventures, hospitality, and real estate services.

Role Description

This is a full-time on-site role for a Customer Support Specialist, located in Pune. The Customer Support Specialist will be responsible for addressing customer queries and concerns, ensuring timely and effective problem resolution, and maintaining a high standard of customer satisfaction. Key responsibilities include providing technical support, assisting clients in a professional manner, and collaborating with other teams to enhance the customer experience. The role involves interacting with customers via various communication channels and thoroughly documenting interactions for continuous improvement.

Qualifications

• Customer Support and Customer Satisfaction skills, with a focus on addressing client needs effectively
• Strong Interpersonal Skills to build positive relationships with clients and internal teams
• Proficiency in providing Technical Support and resolving technical issues
• Analytical Skills to assess and interpret customer issues and implement solutions
• Ability to work in a fast-paced on-site environment and manage multiple tasks efficiently
• Excellent communication abilities, both written and verbal
• Prior experience in the travel or hospitality industry is a valuable asset
• Bachelor’s degree in a relevant field or equivalent work experience