Customer Support Specialist

About the Company

About the Ro

• tsKR

• A:Meet Team key performance metrics of 1 hour response time and 6 hour resolution tim
• e.Ensure that daily open tickets per agent are at
• 0.2+ years of experience in C

S.Responsibili

• OB):
  Examine, review and process documents/ orders/ files/ cases allocated as per set timel
• ines.Identify process related scenarios, perform proactive analysis around it and propose a solution for process improvement/ automa
• tion.Provide inputs for knowledge checks & collaborate with stakeholders to drive the outc
• omes.Good understanding on EWS (early warning signals) mecha
• nism.Liaise with Stakeholders from other teams to drive efficiency based t
• asks.Good with Business report understan

ding.Qualifi

• ferred)
  MS office, Process applications - CRM,
• Zendesk.Preferred knowledge: Power BI &a
• mp; SQL.Candidates from EOR or Payroll Company is

a plus.
What

• We Offer:
  High-impact role with the chance to play a key role in a rapidly growi
• ng company.Full autonomy in your role, along with the freedom to work in a hy
• brid model.Work with a passionate, energetic, and di
• verse team.Competitive benefits, recognition programs, and career development opp
• ortunities.Comprehensive health insurance coverage for you and your family’s
• well-being.Generous holi
• day policy.A company that genuinely invests in your profession

al success.Equal Opportun