1182 Service Level Jobs

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 years experience as Team Lead (On papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner> 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802

Take charge and inspire excellence as a Transaction Processing Team Leader, where you will lead and manage daily regulatory reporting and remediation tasks. Drive innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. As a Regulatory Reporting Analyst within the Transaction Processing Team, you will take charge and inspire excellence by leading and managing daily regulatory reporting and remediation tasks. You will promote innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. Job Responsibilities Perform deal reviews within the Service Level Agreement which involves reviewing term sheet versus risk management systems and legal confirmation versus risk management systems Ensure accurate reviews and timely escalation of unissued/unexecuted documents Drive efficiency in the current process and identify incorrect booking practices and educate Middle Office on the impact Build and sustain strong working relationships with internal Lines of Business including Middle Office, Front Office, and internal Counterparts Ensure all issues are investigated and resolved in a timely manner as per Business Standards Prepare weekly MIS and monthly control packs for Senior Management Analyze MI and report trends and spikes Participate in various testing related to system enhancement, project implementation, and new business initiatives Identify control gaps and suggest improvement ideas for better efficiency and effectiveness Required qualifications, skills and capabilities Must exhibit strong partnership abilities ISDA knowledge, Equity Derivatives product knowledge and Equity Derivatives experience Must be able to handle a high level of complexity in product coverage, shift gears with relative ease, be flexible enough in shifting workload in accordance with changing priorities, and be comfortable dealing with a stressful and fast-paced Trading environment Strong communication skills Needs to be highly numerate with excellent keyboard skills and a high-level of computer literacy Needs to be aware and have an understanding of the large financial risks that can be incurred through operational errors and control risks Bachelor s degree Take charge and inspire excellence as a Transaction Processing Team Leader, where you will lead and manage daily regulatory reporting and remediation tasks. Drive innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. As a Regulatory Reporting Analyst within the Transaction Processing Team, you will take charge and inspire excellence by leading and managing daily regulatory reporting and remediation tasks. You will promote innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. Job Responsibilities Perform deal reviews within the Service Level Agreement which involves reviewing term sheet versus risk management systems and legal confirmation versus risk management systems Ensure accurate reviews and timely escalation of unissued/unexecuted documents Drive efficiency in the current process and identify incorrect booking practices and educate Middle Office on the impact Build and sustain strong working relationships with internal Lines of Business including Middle Office, Front Office, and internal Counterparts Ensure all issues are investigated and resolved in a timely manner as per Business Standards Prepare weekly MIS and monthly control packs for Senior Management Analyze MI and report trends and spikes Participate in various testing related to system enhancement, project implementation, and new business initiatives Identify control gaps and suggest improvement ideas for better efficiency and effectiveness Required qualifications, skills and capabilities Must exhibit strong partnership abilities ISDA knowledge, Equity Derivatives product knowledge and Equity Derivatives experience Must be able to handle a high level of complexity in product coverage, shift gears with relative ease, be flexible enough in shifting workload in accordance with changing priorities, and be comfortable dealing with a stressful and fast-paced Trading environment Strong communication skills Needs to be highly numerate with excellent keyboard skills and a high-level of computer literacy Needs to be aware and have an understanding of the large financial risks that can be incurred through operational errors and control risks Bachelor s degree

About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork

About Fleet Management Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at Fleet, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to Fleets short and long-term sustainable growth whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Job Position Summary Provide an overview of the primary purpose and function of this job. Delivering the service level required from the Manning department and to ensure that the vessels are always manned with desired quality of staff following basic guidelines laid down in the Company Policy and procedures. Section 2: Key Roles and Responsibilities Describe primary roles and responsibilities of the job. Vessel Manning and Operations To ensure that the relevant procedures and guidelines laid down in Company s manuals are complied with and make changes from time to time as may be necessary in consultation with Quality & Safety department. Act as a bridge between the Manning Offices and Technical groups. (Team Working) To ensure that proposed crew including those on promotion meets the company s criteria for the rank being considered To monitor crew s successful completion of briefing and training as required prior being assigned their next shipboard assignment Coordinate and plan manpower resources for new takeovers. To ensure that vessel s crew costs and crew wages are kept within the limits specified in the operating costs budgets. To review on a daily basis messages from vessels with a focus on urgent matters such as medical, disciplinary etc. To liaise with manning offices to ensure the proper and timely processing of licenses of lined up candidates and to maintain a database of the licensing status including those applied for in Hong Kong. (Team Working) To Liaise with Owners for proposals/approvals of selected candidates. (Convincing People) In liaison with Accounts and Tech departments to monitor/process agency D/A invoices for payments. (Team Working) To keep abreast of the licensing requirement of the different Flags, time and documents required for processing and their fee structure. (Developing Expertise) To assist in controlling costs by monitoring crew wages, agency fare, airfare etc and to keep track of expenses incurred towards licensing and certifications and advise the vessel in order make necessary deductions from the staff. To obtain full style of agents from the vessel or the operators and to liaise with agents for crew changes and to commit the costs in order to ensure a smooth repatriation. To ensure that company s operations are treated with strict confidentiality and that company s interest is protected at all times. To deal with contingencies. Specific responsibilities for contingency situations are described in Section 3 of the Contingency Planning Manual. (Evaluating Problems) To carry out any other tasks that may be assigned by the Group Head Service Delivery. Section 3: Relationship (mostly Internal and or External) and Nature of Communication List the internal and external points of interactions that are required of this job. Internal Technical Department Insurance Department Finance Department Information and Technology Department Vessel Crew External Clients Manning Agencies Section 4: Job Experience, Functional Knowledge and Qualifications Indicate the minimum and preferred education and experience for this job and any licenses and certifications required. Bachelor s degree or equivalent in Management degree / Nautical Science / Marine Engineering through a structured program and reputed institute, to have held a senior position within the shipping industry. A Master Mariner with 12 months of command exp. At least 2 years of hands-on work experience as Master, Chief Engineer or Chief Officer and/or 6 years in a Marine related office environment in a crew personnel role Very good knowledge of the vessels crew requirements and seafarers specifications Knowledge of the local market dynamics both for demand-supply situation, and also for demographics of maritime labour-supplying countries Strong knowledge of the seafarers rights and maritime labour law, including the MLC Knowledge of the maritime legal framework e.g. employers obligations, recruitment prerequisites, insurance, etc. Section 5: Competencies Indicate the observable behaviors that demonstrate the knowledge, skills and abilities that the employee should have at a particular level. Critical Industry and business acumen Setting direction and planning Including and empowering the team Developing organisational and team capability Driving high performance

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn t mean you ve got to go it alone. Over 1600 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that s connected connected by freedom. Position Overview: We are seeking a strategic and experienced ITSM manager for our IT Service Management function. This role will be responsible for defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. ESSENTIAL JOB FUNCTIONS: Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational efficiency. Lead and manage a team of professionals, including Ops Managers, leading tool configuration, ensuring alignment with organizational goals and priorities. Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives. Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives. Drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements. Lead the implementation and optimization of ITSM tool (e.g., ServiceNow) to automate workflows, streamline processes, and enhance the end-user experience. Provide strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards to drive innovation, cost-effective solutions, and competitive advantage. Manage vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations. Develop and manage the resource allocation, and staffing plans to support current and future operational needs. Prepare and present regular reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives. Lead the best sharing practices within the Managed Services. Focus on constant training and development of the operations teams Responsible for contribution in the development of Governance Services IP. REQUIREMENTS: Bachelor s degree in information technology, Computer Science, Business Administration, or related field (or equivalent work experience); Master s degree preferred. Proven experience (8+ years) in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies and managing ITSM teams in complex organizational environments. Strong technical expertise in ITSM frameworks (e.g., ITIL, COBIT) Experience with ITSM tools and technologies, including implementation, optimization, and integration with other IT systems and platforms. Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively at all organizational levels. Strong analytical and problem-solving abilities, with a strategic mindset and a focus on driving continuous improvement and operational excellence. ITIL Expert certification or higher-level ITIL certifications preferred. Proven track record of successfully leading ITSM programs, initiatives, and projects. Excellent inter-personal skills with an ability to work in a culturally diverse environment and teams Well conversant with MS Office (Outlook, Word, PowerPoint, Excel) and usage of the Internet Time management Ability to meet deadlines and work under pressure. Self-motivated and able to work independently with limited supervision Flexible on timings and willingness to work in an unstructured environment Familiarity with the tools, concepts, and methodologies of quality management. At ISG, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

Maintain an accurate inventory of all devices. Use asset management software to track the number of devices. Perform asset tagging and verification for all IT equipment, ensuring accurate records in the asset management system. Conduct regular audits of IT assets to verify inventory accuracy and compliance. Setup new IT infrastructure and upgrade existing system as required. Maintain records of device assignments and track changes. Ensure all asset information is up-to-date and accurately recorded in the asset management system. Generate reports on asset status, usage, and lifecycle for management review. Ensure all devices comply with organizational policies and industry standards. Manage warranties and service agreements for devices. Report any issues or discrepancies to the IT Asset SR Manager in a timely manner. Install and configure hardware and software, including desktops, laptops, servers, printers, and network devices. Address issues related to device performance and availability. Manage the lifecycle of IT assets from procurement to disposal Bachelor s degree in information technology, Computer Science, or a related field. Overall, 5 7 Years of IT experience. Proven experience in IT support, field engineering, or a similar role. Experience in asset tagging and verification is highly desirable. Efficient and accurate installation and configuration of IT systems. High levels of client satisfaction through effective communication and timely issue resolution. Accurate asset tagging, verification, and inventory management. Minimal downtime and optimal performance of IT systems and networks. Timely completion of scheduled maintenance and updates. Successful resolution of technical issues within defined service level agreements (SLAs). Effective training and support provided to clients, enhancing their IT proficiency. Compliance with company policies, procedures, and industry standards. Effective collaboration with other IT team members and departments. Continuous improvement of IT processes and procedures based on feedback and best practices. Effective management of IT projects from planning to execution and post-implementation review. High accuracy in maintaining and updating IT asset management records. Proactive identification and mitigation of potential IT risks and vulnerabilities. Successful execution of IT audits and compliance checks. Positive feedback from clients and colleagues on performance and professionalism. Achievement of key performance indicators (KPIs) related to service delivery and client satisfaction. Efficient use of resources and cost-effective management of IT assets. Successful implementation of new IT solutions and technologies. Contribution to the development of IT strategies and initiatives. Maintenance of a secure and compliant IT environment.

Grade K - Office/ CoreProvides quality service to customers at Retail Convenience site locations. Ensures that the appearance and cleanliness of the site exceeds the customer and company s expectations. Entity: Customers & Products Retail Group As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune , India . This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging technology, and developing deep expertise . The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC. Shift Time : 5.30 PM - 2.30 AM IST / 7.30 PM - 4.30 AM About the role: The Pricebook Coordinator is responsible for the accuracy, integrity, and timeliness of master data in SAP Retail ERP system. This includes assisting in the execution of information flow across multiple systems, as well as item set up and maintenance. What will you deliver: Implement changes to SAP master data (e.g., material, purchasing info record, bill of material etc.) as approved by the business, Coordinate article master data setup, validations and periodic maintenance Perform mass updates Maintain Basic Forecast/Replenishment parameters by Layout Participate in projects and initiatives across multiple functions and regions, Work with business units and process guides to resolve master data issues, Ensure data quality, compliance and consistency of master data across business systems, Support the business with required procedures, submit incidents and change requests when needed, Assist business process authorities in defining standard operating procedures, process flows and related documentation. Maintain Service Level agreement to operations to address and or resolve Service Now incidents within 48 hours. Ensure requests for master data maintenance are accurately authorized and approved by working with appropriate Data Managers and Data Owner Leverage effective relationships among multi-functional teams to understand the data needs and dependencies required for business process standardization Set up and maintain vendor master data to accurately support the purchase to pay process Experience and Qualifications: Possesses excellent written and oral communication skills. Demonstrates effective analytical and organizational capabilities. Ability to communicate effectively with all levels of management, customers and peers. Ability to identify and resolve problems in a timely manner. Exhibits a high degree of integrity. PC proficiency including Excel, Word, PowerPoint SAP Retail experience preferred Bachelors degree or equivalent experience in Business is preferred. 1 2 years of Retail experience is preferred. You will work with The SAP Price Book Coordinator will work with several members of Merchandising Services including Category Management, Space Planning along with Finance and Operations teams to deliver valuable, actionable information to improve our output performance, ensure data accuracy and improve the overall performance of the business from a sales and inventory perspective. Travel Requirement No travel is expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills: Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Commercial Acumen, Communication, Continued Learning, Continuous improvement, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital fluency, Industry knowledge and advocacy, Integrated pricing, Knowledge Sharing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence, Partner relationship management {+ 10 more}

Join our Team About this Opportunity: We are seeking an experienced Incident Manager to join our Global Network Operations Center (GNOC) team. In this critical role, you will be responsible for managing incidents across all customers, particularly handling high-severity (Severity 1) outages. You will ensure the timely and efficient restoration of services within agreed service-level agreements (SLAs) and collaborate with cross-functional teams to minimize network disruptions. What You Will Do: Incident Management (24x7): Lead and manage high-severity incidents, ensuring minimal disruption and rapid recovery. Technical & Management Coordination: Set up and drive Technical & Management Bridges for effective communication during emergency events. Resource Mobilization: Ensure necessary resources (staff, systems, facilities) are engaged and focused on restoring service. Escalation Handling: Lead escalation discussions and ensure the timely execution of escalation decisions during critical incidents. Reporting & RCA: Contribute to writing Event Reports and Root Cause Analyses (RCAs) for incidents. Customer Communication: Maintain clear communication with customers and management about incident status and progress. Crisis Management: Guide the team through high-pressure situations while balancing service restoration and data collection for investigation purposes. Collaboration with Global Teams: Work with local support staff, third-party vendors, and other teams to ensure the effective resolution of incidents. Continuous Improvement: Assist in identifying and implementing process improvements to reduce incident occurrence and impact. The Skills You Bring: Incident Management Expertise: Proven experience managing incidents in a telecom or network operations environment (4-10 years). Technical Leadership: Strong ability to lead and manage technical teams under pressure. Problem Solving: Capable of troubleshooting complex technical issues while ensuring service recovery. Telecom Knowledge: In-depth understanding of telecom systems and network infrastructure (Ericsson experience is a plus). Calm Under Pressure: Ability to stay calm and focused in high-stress situations, with a solution-oriented approach. Customer Service Skills: Demonstrated ability to handle aggressive or disruptive customer reactions with professionalism. Communication Skills: Fluent in English, with strong written and verbal communication abilities. Escalation & Crisis Management: Skilled in handling escalations and managing political dynamics in high-stakes scenarios. Engineering Background: An engineering degree or equivalent technical qualification.

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications: Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn Role Description: Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks: Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications: Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn Role Description: Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks: Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Customer Service Representative - English Agent - WebBeds Customer Service Representative - English Agent Full Time - Office Based WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking. WebBeds is a subsidiary of Web Travel Group (ASX: WEB) an ASX 200 listed company operating a global digital travel business. What makes us stand out? We are a wholesale global travel organisation We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries We partner with over 430,000 properties in more than 15,000 destinations We work with more than 44,000 travel companies in 139 source markets We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking As a Customer Service Representative at WebBeds, you will play a crucial role in delivering outstanding customer support to our clients. Your excellent communication skills, problem-solving abilities and out-of-the-box thinking will enable you to deliver excellence. Your focus on customer satisfaction will contribute to maintaining positive relationships with our valued clients. Your strong interpersonal skills, teamwork mindset, result-driven approach, and organizational abilities will ensure effective collaboration and efficient service delivery. Key Responsibilities: Provide exceptional customer service to travel agent clients, addressing their inquiries, resolving issues, and providing accurate information. Handle client cases, including booking confirmations, amendments, and issue resolution, using problem- solving skills and out-of-the-box thinking to find effective solutions. Build rapport with clients, establishing trust and understanding to better meet their needs and enhance the customer experience. Utilize various communication channels such as phone, email, and chat to promptly and professionally respond to client inquiries. Collaborate with team members and other departments within WebBeds to ensure seamless coordination and effective problem-solving for clients. Utilize company systems and tools to access and update client information, bookings, and related documentation accurately. Follow established processes and procedures to meet service level agreements and maintain high-quality customer service standards. Demonstrate strong interpersonal skills to build positive relationships with clients and colleagues. Communicate effectively and clearly, both verbally and in writing, to convey information and instructions accurately. Work collaboratively with team members to achieve common goals and deliver exceptional customer service. Demonstrate a result-driven approach, consistently meeting or exceeding performance targets and contributing to team success. Plan and organize work effectively to manage multiple tasks, prioritize responsibilities, and meet deadlines. Exhibit excellent time management skills to ensure efficient use of resources and timely resolution of client issues. Utilize negotiation skills when interacting with clients, suppliers, or other stakeholders to achieve mutually beneficial outcomes. The skills we would like to see in your suitcase: Customer Satisfaction Score (CSAT): Regularly monitor and strive to maintain high CSAT scores through exceptional customer service interactions. Response Time: Aim to respond promptly to customer inquiries and issues, minimizing wait times and ensuring timely resolution. First Contact Resolution (FCR) Rate: Strive to resolve customer issues on the first contact, minimizing the need for follow-up interactions and enhancing efficiency. Quality Assurance Metrics: Adhere to quality assurance standards and metrics, ensuring that all customer interactions meet or exceed established benchmarks for service quality. Call Handling Metrics: Maintain optimal call handling metrics, including average handling time (AHT) and adherence to call scripts and protocols. Productivity and Efficiency: Demonstrate high levels of productivity and efficiency in managing customer inquiries and tasks, maximizing the number of cases resolved per hour or shift. Attendance and Punctuality: Maintain excellent attendance and punctuality records, ensuring consistent availability to assist customers during scheduled shifts. Feedback and Improvement: Actively seek feedback from customers and supervisors, using insights to continuously improve service delivery and personal performance. Knowledge Base Utilization: Effectively utilize internal knowledge bases and resources to provide accurate and timely assistance to customers, minimizing escalations and callbacks. Cross-Functional Collaboration: Collaborate with other teams and departments as needed to address customer inquiries or escalate issues, fostering a culture of teamwork and cooperation. Why choose us as your next destination? We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support. International highly skilled group of experts from all around the globe Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation We Are WebBeds on Vimeo Not finding the Job you are looking for? Subscribe for updates on upcoming job openings delivered straight to your inbox.

Develops, oversees, and strives to maximize the efficiency of the transportation network necessary to provide end-to-end supply chains. Analyzing and developing logistics plans that affect production, distribution, and inventory specific to area of responsibility. Improving logistics processes through process improvement, prioritization, and project planning. Developing and maintaining cost estimates, forecasts, and cost models Tracking costs and savings for all transportation modes. Overseeing carrier selection and renewals Participating in contract negotiations and interfacing with selected carriers necessary to maintain expected levels of service Preferred Industries Education Qualification MBA; Bachelor of Engineering; Bachelor of Engineering in Mechanical; MBA in Supply Chain Management General Experience 5 Years Critical Experience System Generated Core Skills Transportation Management Networking Supply Chain Management (SCM) Logistics Management Logistics Systems Inventory Management Process Improvement Prioritization Project Planning Cost Estimation Cost Models Negotiation Service-Level Agreements (SLA) System Generated Secondary Skills

Be the primary point of contact for our Business-to-Business customers through email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Email,Chat). High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!).

Job Description: Job Title: MEA HR Risk, Governance and Ops oversight Specialist Location: Bangalore, India Corporate Title: AS Role Description The Business Management Specialist is responsible for ensuring the execution of activities from the wide range of Business Management tasks, either directly responsible for task execution or indirectly responsible via the efforts of other team members. The Business Manager Specialist s responsibilities may include all or some of the following, financial planning and business forecasting, reporting output quality and performance metrics, ensuring satisfactory infrastructure and control function service level delivery and supplier sourcing and pricing negotiations. In addition, the Business Management Specialist may be responsible for analyzing the impact of changes and evaluating the corresponding changes to cost and the impact to the forecast. The Business Management Specialist is responsible for defining, implementing and continuously improving policies, processes and procedures that deliver consistent and reliable products and services. The Business Management Specialist may oversee the work of Lead Business Management Analysts and/ or Business Management Analysts. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities This role is responsible to varying degrees for (but not limited to) the following topics for HR India: Establishing and monitoring proper internal control and governance processes for HR and policies/procedures Oversight and management of vendors for labor law compliance Managing relationship with governing statutory bodies for MEA region including filing and reporting of regulatory returns with the authorities Working with Legal and Global Sourcing on Vendor reviews, selections and appointments Managing HR Vendor relationships Documentation and review of Key Operating Procedures for regulatory reporting Governance over HR Policies Coordinating HR inputs to HR audits and Risk Workshops and resulting actions/reports. Managing the relationship with HR Operations team in India Governing the SLA s of HR & HR Operations, including the monitoring of established KPIs, and ensuring escalation to HR country Head and Regional HR COO, as appropriate Your skills and experience 5-8 years experience in some combination of governance or control functions Working knowledge of Labor Laws Good knowledge of MS Office products Fluent English language skills, including excellent written communication style Management experience, including managing activities/solutions remotely Strong Advisory skills Performance Orientation and track record of delivery within agreed measures for success Proven track record of acting with integrity and fairness Openness to Innovation & Change, and to helping lead others through the change process Leader and team player Understanding and experience of risk management processes Experienced project management skills with track record of delivery on time and within budget Experience with Middle East Banking like [Central Bank of UAE, SAMA, UFC] Arabic Speaking is Good to have [not mandatory] How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs https://www. db. com/company/company. htm Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Join us as an "Assistant Manager - Operations" at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as an Assistant Manager - Operations, you should have experience with: Excellent accounting skills and experience of end to end Accounts Payable Process. Expert knowledge of MS Office, primarily in advanced PPT and Excel capabilities along with excellent communication skills, written and oral. Well organized and be able to prioritize tasks, using judgement to manage/escalate issues & be able to turn around quickly, presentations for leadership. Awareness of Group Compliance policies procedures & thorough understanding of Barclays Risk Framework. Financial and Business Acumen with Ability to work with people in different geographies & flexibility to work across shifts. Good interpersonal/stakeholder management skills with ability to interact at all levels and a P\\pragmatic with a logical and flexible approach to problem resolution. Desirable skills/Preferred Qualifications: Graduate or higher degree in Business / Finance or equivalent practical experience. Team Handling & performance Management experience. A passion for adding value to the business through the production of sound analyses and recommendation. You may be assessed on the key critical skills relevant for success in role, such as experience to create quality reports and dashboards as well as job-specific skillsets. Location - Noida. Purpose of the role To monitor existing Barclays supplier relationships and operations to mitigate risk to the Bank and our customers. Accountabilities Management of existing Barclays suppliers relationships by developing Management Information (MI) that meets the needs of the bank and complies with quality and control standards. Development of service level agreements to guide service delivery aligned to time efficiency and support the monitoring of service performance. Collaboration with various stakeholder groups to align services to the clients needs and the banks objectives. Development and execution of service improvement initiatives that improve service efficiency and competitive advantage in the marketplace. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data Analyst within the Global Financial Crimes and Compliance (GFCC) team, you will conduct thorough research and verification of customer records to assess risk. You will analyze transaction activities to identify potential risks and ensure compliance with KYC/AML standards, escalating identified risks outside of KYC standards to GFCC AML Investigations for further action. You will emphasize accuracy and the ability to identify, assess, and justify KYC/AML risk review decisions, while providing exceptional customer service to line of business partners and customers, maintaining the highest standards of professionalism. Job responsibilities Analyzing data to identify patterns and compare transaction history against KYC standards. Utilizing all available tools to verify the consumers purpose and legitimacy. Interacting with bankers and customers to obtain required information and ensure comprehensive case analysis. Determining additional steps required to make informed decisions and validate Anti-Money Laundering (AML) risk to the firm. Assessing whether escalation to Global Financial Crimes and Compliance (GFCC) AML Investigations is necessary. Recording findings and providing supporting documentation to enrich each KYC NAICS case. Conducting follow-ups with internal partners to ensure timely actions on cases requiring their input. Providing detailed documentation of the due diligence performed and reporting progress status as required. Performing duties consistently with thoroughness, accuracy, and credibility within established service level requirements. Exhibiting the highest standards of customer service to partners and customers Required qualifications, capabilities, and skills Knowledge of AML/BSA/KYC or financial services industry. Graduates in BCom/B. A Demonstrated strengths in research and analysis. Effective time management, work organization, and follow-up skills. Attention to detail and a focus on work accuracy. Excellent verbal and written communication skills. Flexibility to adapt to changing priorities and business needs, and ability to work well in a fast-paced environment. Demonstrated initiative and accountability; self-starter capable of working under minimum supervision. Proficiency in Microsoft Office Suite. Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data Analyst within the Global Financial Crimes and Compliance (GFCC) team, you will conduct thorough research and verification of customer records to assess risk. You will analyze transaction activities to identify potential risks and ensure compliance with KYC/AML standards, escalating identified risks outside of KYC standards to GFCC AML Investigations for further action. You will emphasize accuracy and the ability to identify, assess, and justify KYC/AML risk review decisions, while providing exceptional customer service to line of business partners and customers, maintaining the highest standards of professionalism. Job responsibilities Analyzing data to identify patterns and compare transaction history against KYC standards. Utilizing all available tools to verify the consumers purpose and legitimacy. Interacting with bankers and customers to obtain required information and ensure comprehensive case analysis. Determining additional steps required to make informed decisions and validate Anti-Money Laundering (AML) risk to the firm. Assessing whether escalation to Global Financial Crimes and Compliance (GFCC) AML Investigations is necessary. Recording findings and providing supporting documentation to enrich each KYC NAICS case. Conducting follow-ups with internal partners to ensure timely actions on cases requiring their input. Providing detailed documentation of the due diligence performed and reporting progress status as required. Performing duties consistently with thoroughness, accuracy, and credibility within established service level requirements. Exhibiting the highest standards of customer service to partners and customers Required qualifications, capabilities, and skills Knowledge of AML/BSA/KYC or financial services industry. Graduates in BCom/B. A Demonstrated strengths in research and analysis. Effective time management, work organization, and follow-up skills. Attention to detail and a focus on work accuracy. Excellent verbal and written communication skills. Flexibility to adapt to changing priorities and business needs, and ability to work well in a fast-paced environment. Demonstrated initiative and accountability; self-starter capable of working under minimum supervision. Proficiency in Microsoft Office Suite.

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs) Required Qualifications Diploma or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Desktop Support. Excellent business English skills (Written and spoken). Installs and configures desktop, laptops, workstation and peripheral devices. Provides remote and face-to-face technical support for users, addressing computer, peripheral, connectivity and other problems. Responsible for tracking / maintaining / managing asset inventory and asset management. Strong Knowledge on Access Management, Windows Operating Systems, Active Directory, Azure Entra, Endpoint Tools, ITIL practises etc. Raises and maintains purchase requisitions / orders, and Vendor management. Manages work orders, tickets, problems or tasks within a structured ticket management system. Recommends and ensures timely, accurate, reliable upgrades & maintenance for all DN Corporate devices. Excellent communication and Interpersonal skills to handle the users globally with 24/7 support model. Preferred to have good scripting knowledge in Power shell, Automation Tools and IT Cloud Certifications.

Career Category Quality Job Description QC Systems Templating Senior Manager Role Name: QC Systems Templating Senior Manager Department Name: Quality Control Role GCF: 6 ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: Let s change the world. In this vital role you will lead the team responsible for creation and management of master data templates for QC systems, including ELN (electronic laboratory notebook) and the consumable inventory system, used globally across the Amgen QC network. You will use strategic planning and prioritization to support the collective requirements of the QC organization alongside the individual needs and timelines of the sites. This candidate will primarily work during regular working hours (9 am 6 PM local time) to enable the business in delivering Amgen s mission to serve patients and will lead a shift-based team that provides coverage in support of the Amgen network across multiple time zones. The candidate may need to work outside of his/her routine workday to support business needs and will be responsible for determining the same for their staff . The individual will be required to work from our office located in Hyderabad India (Amgen India-AIN). The candidate will also lead the remote support from AIN to Amgen sites across multiple time zones globally . As Senior Manager in the Quality Control organization, you re in a leadership position with responsibilities to supervise and mentor staff. As a leader, you will focus your efforts on the following functions in support of global QC systems operations: Roles & Responsibilities: Oversight of the AIN-based QC Systems team in support of QC system master data creation , management and qualification Collaboration with the global business process owner(s) to resolve issues encountered by the team Management of request prioritization in alignment with QC network needs Maintaining alignment between sites on use of QC systems and driving further standardization of testing documentation Collaboration with other global and site-based QC teams to achieve QC network goals Support staff training, career development and performance management of team across all three shifts Responsible for ensuring compliance with safety guidelines, cGMPs and other applicable regulatory requirements Champion process improvements to increase efficiency and productivity Assign workload appropriately and strategically based on required interactions with sites in the QC network across multiple time zones The following are some examples of tasks for the position Evaluate master data requests and categorize based on complexity Assign requests taking into consideration priority, network alignment and requested completion timelines Track progress of requests in alignment with due dates, and course correct as necessary Escalate roadblocks faced by the team to avoid impact to achieving targets Apply analytical skills to evaluate and interpret complex situations/problems using multiple sources of information Anticipate and prevent potential problems with engagement in the network of knowledge sharing in near misses Provide updates to the global QC network on metrics, analyzing data and recommending improvements Basic Qualifications and Experience: Master s degree with 12-16 years of Pharma and Biotech commercial or clinical manufacturing Quality Control experience. In addition to meeting the above requirement, you must have a minimum of 5-7 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above. Functional Skills: Strong project management skills and experience supervising professionals in a Quality organization working with cross functional and global stakeholders across multiple time zones Working knowledge of cGMP regulations, practices, and trends pertaining to Quality Control Experience with various laboratory computer systems , equipment/instrumentation, and applications Soft Skills: Excellent written and verbal communication skills, ability to work in a team environment and build relationships with partners Track record of building and maintaining a high performing team Strong leadership and negotiation skills with a demonstrated ability to influence others Demonstrated innovative thinking and ability to transform work organizations Demonstrated ability to navigate through ambiguity and provide structured problem solving Demonstrated ability to deliver right the first time on schedule in accordance with established Service Level Agreements Demonstrated skills in staff motivation, coaching/mentoring and professional development EQUAL OPPORTUNITY STATEMENT We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation . .

Career Category Human Resources Job Description Join Amgens Mission to Serve Patients You ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission to serve patients drives all that we do. It is key to our becoming one of the world s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role. What you will do Let s do this. Let s change the world. In this vital role you will provide operational management of Amgen s India HR Connect team and will be responsible for the continued modernization and transformation of India HR service delivery with a focus on elevating the employee experience. The Manager will use technology solutions (ServiceNow and Workday) to drive self-service, speed of resolution, and reduce ticket volume while enhancing the employee life cycle overall experience. This role involves managing the day-to-day operations of the India HR Connect team, overseeing staff inquiries, managing HR processes, and driving improvements in HR service delivery. The HR Connect Manager will work closely with various HR functions in India to ensure alignment and effective communication. Roles and Responsibilities: Lead the service delivery team with various levels of inquiries via multichannel options including transactions through Workday and inquiries through ServiceNow. Participate in and/or lead and/or coordinate (system/process improvement) projects / audits Ensure that HR inquiries and transactions are processed according to global processes within service level agreements and act as point of contact for HR Connect with complex inquiries Act as a coach for HR Connect team member(s) and support on best practices, solutions and approaches Support the HR service center & HR COE s with Business SME support related to the ServiceNow module and Workday Support specialists in working with HR Tech Team on HR system improvements and translate business needs into technical requirements Act as a liaison between India HR Connect, India HR Knowledge Experts, India HR Technology, and India local HR to translate business needs into technical solutions. Lead/Coordinate/Participate in system and process improvement projects related to Workday, Service Now and HR processes. Set goals, coach others, and encourage team members to take ownership of their personal development. Encourage and develop solid knowledge sharing concepts within the team for better cross collaboration. Partner with Knowledge Management team to ensure accuracy and comprehensiveness of the content in the team s knowledge base program and the MyHR portal (tier 0). Facilitate knowledge sharing and train the HR Connect team on HR practices and system processes to be designated as subject matter experts. Sponsor and actively contribute to support of quality customer service initiatives across the globe. Evaluate workforce needs, and resource allocation needs to support existing and additional expansion scope of work. Sponsor change management and other transformational efforts to increase service excellence. Manage highly confidential information of staff at all levels within the organization. Deliver metrics, measurements and data insights to internal and external team members in India to inform conclusions and support decision-making. Develop engaging relationships with stakeholders through trust and teamwork. Partner with local HR teams to share standard practices and promote consistency and cohesiveness with compliance and regulation in mind. Partner with various business areas and IT to evaluate how best to use ServiceNow technology to meet evolving business requirements and deliver the best digital employee experience in India. Lead other projects / activities as requested and participates in other cross-functional projects in representation of the HR Staff Services team. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The Human Resources professional we seek is a leader with these qualifications: Basic Qualifications: Master s degree and 9 to 12 years of Human Resources experience Preferred Qualifications: Must-Have Previous experience in team management and leadership Solid understanding of HR processes and best practices Strong working knowledge of Workday Extensive working knowledge of ServiceNow Good-to-Have Experience working in a multinational organization Soft Skills: Excellent communication and interpersonal skills Ability to handle sensitive and confidential information with discretion Strong problem-solving and analytical skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers. amgen. com We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Quality Job Description Associate QC QC Systems Templating Role Name: Associate QC Department Name: Quality Control Role GCF: 3 ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: Let s change the world. Amgen is hiring for a n Associate to support the Electronic Lab Notebook (ELN) and consumable inventory system infrastructure in the Quality Control (QC) network. This candidate will primarily work a shift-based schedule to enable the business in delivering Amgen s mission to serve patients. The candidate may need to work outside of his/her routine workday to support business needs. The individual will be required to work from our office located in Hyderabad India (Amgen India-AIN) and provide remote support from AIN to Amgen sites across multiple time zones globally. Roles & Responsibilities: This position will be responsible for the creation , revision and qualification of template s for analytical method executions in ELN . C reation and revision of consumable templates will also be in the scope of responsibility . The Associate will ensu re assigned tasks are carried out according to the correct procedures, best practices, and service level agreements for QC standardization. Coordination with members within the team at AIN on the same shift and members of the team at AIN on different shifts will be critical in ensuring deliverables are met in accordance with schedule. To effectively provide support, candidates must demonstrate proficiency in virtual communication tools and have experience interacting in remote collaborations. The following are some examples of tasks for the position Creation a n d revision of ELN templates Qualification of ELN templates Creation and revision of consumable templates Understand and follow established instructions to complete assigned deliverables within expectations Collaboration with AIN team members to support the QC network needs Ensuring training is up to date Additional r espon s ibilities may involve: Assistance in providing performance metrics Basic Qualifications and Experience: Master s degree with 1-3 years of Pharma and Biotech commercial or clinical manufacturing Quality Control experience. Functional Skills: QC lab testing experience Exposure to ELN a pplications Microsoft Office proficiency Familiarity with Good Manufacturing Practices and Good Documentation Practices Soft Skills: Excellent English verbal and written communication skills Ability to learn quickly with attention to detail Delivering results right first time within a team environment EQUAL OPPORTUNITY STATEMENT We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation . .

Job Description: Job Title: Operation and Production Stability of PSD2 Application - AVP Location: Pune, India Role Description Deutsche Bank Group must be compliant with the new Payment Services Directive 2 (PSD2). PSD2 is adding requirements to payment services and expanding the scope on territorial and currency level (e.g. "one leg in", value dating). Its regulating third party access for Account Info Service Providers & Payment Initiation Service Providers and enhancing the security of online payments & account access (2-Factor-Authentication). Cross divisional and cross-country java-based application to handle 3rd party access for xs2a sandbox api under the payment service directive 2 (PSD2 regulation) for Europe. Since this is payment critical application, ensuring its stability in production is crucial. Given the high stakes of the PSD2 application, hiring additional team members is essential to mitigate operational risks, maintain production stability, and protect the organization s reputation. These roles will provide the necessary redundancy, scalability, and incident-handling capabilities to ensure the application meets its service-level commitments and delivers a seamless customer experience. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Monitor production systems for performance, availability, and anomalies. Troubleshoot and resolve issues related to PSD2 app, APIs, or infrastructure. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience 10+ years hands on IT support and interacting with application end users. Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels. Understanding of ITIL / best practices for supporting a production environment Preferred: ITIL v3 foundation certification. Preferred: Experience in a financial institution or large corporation; good technology background. Preferred: Prior experience working in cloud based application. Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Technical competency Technologies: Hands-on experience with Google Cloud Platform (GCP), Oracle, Postgress SQL Proficiency in configuring and managing Google Observability tools (Cloud Monitoring, Logging, and Error Reporting). DevOps Tools: Expertise in GitHub Actions for CI/CD pipelines. Experience with GitHub for version control and collaboration. Incident and Operations Management: Familiarity with incident management processes for high-criticality systems. Strong skills in monitoring application performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Join our Team About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Domain Support Specialist. This role belongs to our Managed Services department. will join. The person will work for Technical Authority RAN Data build under Managed Services as a Domain support specialist. What you will do: Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Escalation support for Service surveillance and (on-site) service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required Effectively coordinate project with both internal and external groups/resources for project completion. Use problem solving and root cause analysis tools to initiate business process improvement. Assist in and escalate network outage situations Ability to shift workload based on flow of project priorities Engineer to Handle Change Management ticket and implement the solution in NW. Executing Change activities to improve network quality. Provide technical support to field engineers for RAN/TXN issues. Maintain the Data Integrity (reflect the live network Data in data base tools). The skills you bring: 1-3 Years of relevant industry experience with Bachelors degree or higher ((B.E/B.Tech/M.Tech, )in ECE, IT or CS (Full-time). Must Have- Ericsson, Huawei, Samsung & Nokia Vendor Experience in Ericsson RAN (5G/4G/2G) - Integration, troubleshooting, Configuration change management , Service affecting and non-service affecting activities, BO office . Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services. Previous experience from managing contract delivery (1+ years required) KPI Analysis Language skills: Proficiency in Written / Spoken English Values and behaviors: Ericsson Core Values, Honesty, Integrity Behavioral competences Delivering Results & Meeting Customer Expectations Creating & Innovating Analyzing Applying Expertise & Technology Working with People Relating & Networking What happens once you apply We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Bangalore

Location - Gurugram (On Site) Responsibility Responsible for onboarding Private clients for Global Onboarding function based in India. (supporting the transition of Private onboarding to India from local entities and also in building the sufficient regulatory capacity to perform on ongoing AML requirements of SAXO, ongoing due diligence (ODD) , CTF and Tax client evaluations. Individuals should have experience in performing Enhanced Due Diligence. Candidates must possess a thorough understanding of documentation related to the source of funds and source of wealth for verifying the financial backgrounds of our customer Conduct performance reviews for the Team. Streamline and optimize onboarding processes where possible and contribute actively to creating and maintaining global policies, procedures and work instructions. To identify and escalate potential areas for process improvement and system automation with focus on enhancing the client experience; Take part in insourcing of onboarding tasks from regions and integrate into day-to-day work for the teams when requested. Actively ensure that onboarding engages positively with any stakeholders and maintain a high service level at all times. To meet the SLA s for processing the incoming cases and meet the agreed Quality standards; To work with key internal stakeholders within the Global Onboarding & KYC teams; To comply with Saxo Group s prevailing Security Policy and Business Procedures. To take ownerships of implementation of new features and incorporation of new rules and regulations of the team s working processes; Mandate Education: Graduate or other equivalent degree. Minimum experience required 3 to 5 Years. Should be able to multitask among core onboarding activities and related admin tasks with reasonable efficiency and accuracy. Should have relevant experience in KYC, Ongoing Due Diligence, Performing EDD & Onboarding. Good Communication (Verbal and written). We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don t just offer a job we offer an opportunity to invest in your future!

: Chennai, IN, 600 034 Division/Department: Service & Support Experience: Professional Role: Enterprise Service Manager (Mission Critical Support Customers) Why This Role is an Exciting Opportunity: Impactful Work: You will be directly supporting well-established enterprise customers, ensuring smooth operations of their SEEBURGER platforms with a significant business impact when issues arise. Growth & Collaboration: Work closely with diverse teams internally, including development, consulting, support, and sales, and engage in proactive customer communication. Leadership & Trust: Become a trusted partner to our enterprise clients, and be the go-to person when it comes to troubleshooting, consulting, and incident management. Scope of Responsibilities: Customer Relationship Building: Establish and maintain close relationships with enterprise customers, earning their trust and ensuring their satisfaction. Incident Management & SLA Oversight: Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met, and proactively address any incidents or escalations. Proactive Information Sharing: Stay ahead of the curve by providing updates on product features, security alerts, and issues, ensuring your customers are always informed. Cross-Functional Collaboration: Work hand-in-hand with SEEBURGER teams (support, development, consulting, and sales) to provide seamless customer experiences. Consulting & Product Expertise: Identify opportunities for consulting involvement, from new interfaces to infrastructure changes or cloud services like AWS, and ensure customers are using SEEBURGER products efficiently. Root Cause Analysis: Take charge during major incidents as an incident manager and coordinate root cause analysis and problem resolution. A Day in the Life of an Enterprise Service Manager: Monitor & Analyse KPIs: Prepare and analyse reports to ensure performance metrics are met. Incident Oversight: Track all customer incidents and identify problems during regular customer calls. Documentation & Collaboration: Maintain a detailed Collaboration Handbook to document customer landscapes, understand their unique language, and benchmark transaction throughput. Knowledge Sharing: Work closely within the Enterprise Support Team to share insights and best practices. Key Soft Skills Required: Effective Communication: You ll need to translate technical jargon into customer-friendly language. Stress Management: Stay calm and composed in high-pressure situations, ensuring customers remain reassured. Conflict Resolution: Use your expertise to manage and resolve customer conflicts effectively. Technical Expertise: Extensive experience with IBM Sterling / AXWAY / SEEBURGER products etc (8+ years), including troubleshooting using tools like Grafana and Kibana. Benefit from being part of a globally renowned company that is driving digitalisation forward. We continue to grow - and so can you! It is important to us that you can fully utilise your talents and strengths and go your own way, regardless of whether you are aiming for a specialist or management career. With our expertise and growth in a future-oriented industry, we offer a wide range of opportunities and secure jobs. At SEEBURGER, we value the supportive atmosphere and family environment. #StrongerTogether is one of our corporate values and characterises the way we live together. Sounds excitingBecome a #Businessaccelerator today!