1656 Service Level Jobs

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

- Is in charge of the inventory level of his raw materials and components families : Follow up the MPS achievement and propose preventives actions regarding material availibity to ensure MPS realization. Is responsible for setting up a proper raw materials and components inventory levels. Define and lead actions connected with inventory reductions with his components families. Measure the Supplier Service Rate SSR - for each supplier. Propose action plans to improve the service level. Follow up and report daily the inventory level of his raw material and components families. - Make sure that the materials and components are available to meet the complete customer demand : Plan the raw materi...

Operations Executive Cloud Department - Aabasoft Technologies Pvt. Ltd. Operations Executive Cloud Department We are seeking a detail-oriented and proactive Operations Executive to support the PAN India Cloud Operations. This role plays a crucial part in ensuring smooth coordination, timely submissions, and compliance with all required business aspects for cloud division Handle OEM portals to keep the business cases up to date for sales process Handle distributors to keep the business cases up to date for sales process Coordinate between sales team Internal Purchase teams Coordinate negotiate commercials with distributors Partners Handle CRM data for cloud department Understand various schem...

Title Assistant Manager - Soft Services Duties responsibilities Lead the JLL Management team in the delivery of Facility Management Services. Ensure that the services are delivered in line with the Contractual commitments and within budgets. Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors. Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its Vendors. Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources. Assess Service Le...

As a Senior Developer, you will be responsible for executing, driving, and owning assignments through all stages of the development lifecycle to completion. You will document and map requirements to standard application functionality. You will function as a technical expert on complex applications, work assignments, and business problems. Responsibilities : Works with project managers, business analysts, content specialists, and digital product owners to understand how business requirements and technical specifications will translate to actual work product across platform. Writes clean, efficient and well-engineered front-end code that can serve as standard of excellence for other team membe...

Overview The Analyst S&T & India P01 is responsible for managing and executing Total Rewards operations for the Strategy & Transformation (S&T) along with India P01. This includes core compensation processes/ capabilities such as job evaluations, salary offer recommendations, focal point reviews, annual bonus cycles, and salary planning. The role ensures operational excellence, compliance, and continuous improvement in total rewards operations delivery. Responsibilities Operational Execution Deliver day-to-day Total Rewards operations and services with precision and timeliness. Support compensation processes including job evaluations, salary planning, bonus cycles, and offer recommendations....

Team Overview The role sits in Aladdin Client Experience (ACX) within Aladdin Client Business (ACB), which is a centralized group who are responsible for supporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk & returns Every day, the ACX team tackles the hardest, most sophisticated analytical problems in FinTech We utilize our in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global cli...

Join our Team About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: in...

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...

The ideal candidate will excel in sourcing processes, data-driven recruitment strategies, and have a proven track record of building high-performing teams while ensuring stakeholder satisfaction. What Is Your Role Innovative Sourcing Strategies & Market Intelligence: Develop and implement best-in-class sourcing strategies using social networking, referrals, internet searches, and other innovative methods. Conduct market mapping to provide key business stakeholders with insights on talent availability, emerging skills, and market trends. Proactively engage and pipeline external candidates to meet both immediate and future hiring needs. Strategic Thinking: Ensure sourcing delivery is measured ...

Job Title: Team Lead Location: Ghansoli Experience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call Centre Industry: Customer Service - Inbound Employment Type: 6 days working 1 rotational week off Roles and Responsibilities: Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. Manage change requests and ensure smooth implementation. Work independently with minimal supervision to meet business objectives. Foster a positive and collaborative team environment. Ensure team clarity on KRAs and in...

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Job Requirements To be successful in this Assistant Manager role at Howrah, you must have the following qualifications: Experience: Minimum of 2+ years as an Assistant Manager in a similar role, with a proven track record of achieving business goals. Leadership: Experience managing at least 4+ Team Leaders and overseeing 80+ team members across multiple shifts with minimal supervision. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and handle escalations. Analytical Skills: Strong analytical abilities to assess project data and provide actionable insights. Client Management: Ability to work closely with client...

Job Requirements To be successful in this Assistant Manager role at Howrah, you must have the following qualifications: Experience: Minimum of 2+ years as an Assistant Manager in a similar role, with a proven track record of achieving business goals. Leadership: Experience managing at least 4+ Team Leaders and overseeing 80+ team members across multiple shifts with minimal supervision. Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and handle escalations. Analytical Skills: Strong analytical abilities to assess project data and provide actionable insights. Client Management: Ability to work closely with client...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

a Senior AI Reliability Engineer at JPMorgan Chase within the Technology and Operations division, you will join our dynamic team of innovators and technologists. Your mission will be to enhance the reliability and resilience of AI systems that revolutionize how the Bank services and advises clients. You will focus on ensuring the robustness and availability of AI models, deepening client engagements, and promoting process transformation. We seek team members passionate about leveraging advanced reliability engineering practices, AI observability, and incident response strategies to solve complex business challenges through high-quality, cloud-centric software delivery. Job Responsibilities D...

As a Senior AI Reliability Engineer at JPMorgan Chase within the Technology and Operations division, you will join our dynamic team of innovators and technologists. Your mission will be to enhance the reliability and resilience of AI systems that revolutionize how the Bank services and advises clients. You will focus on ensuring the robustness and availability of AI models, deepening client engagements, and promoting process transformation. We seek team members passionate about leveraging advanced reliability engineering practices, AI observability, and incident response strategies to solve complex business challenges through high-quality, cloud-centric software delivery. Job Responsibilitie...

This position will be part of the Quaker Foods or WHS Beverages (Sports & Fitness, Juice+) organizations. This position contributes to the success of the business units by supporting the trade management process, the sales customer team(s) and sales finance team(s). The TPA will work with members of the Field sales customer team(s), Sales Finance, CFS and eventually, the HBS Quaker Trade Admins and/or WHS Bevs Contract Admin teams to achieve sales growth and profit objectives (Volume, Net Revenue, Profit both for PepsiCo and the Customer). This will be achieved through building effective relationships with each of the teams and maintaining planning models in Sales Planner/SAP, editing events...

This position will be part of the Quaker Foods or WHS Beverages (Sports & Fitness, Juice+) organizations. This position contributes to the success of the business units by supporting the trade management process, the sales customer team(s) and sales finance team(s). The TPA will work with members of the Field sales customer team(s), Sales Finance, CFS and eventually, the HBS Quaker Trade Admins and/or WHS Bevs Contract Admin teams to achieve sales growth and profit objectives (Volume, Net Revenue, Profit both for PepsiCo and the Customer). This will be achieved through building effective relationships with each of the teams and maintaining planning models in Sales Planner/SAP, editing events...

Experience Range : Primarily freshers OR experience level of 0-24 months Job Profile/Key Responsibilities Responsible for Policy administration and related services of Life or P&C Insurance Policies/Life & Insurance Annuity. Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements. Develops knowledge and skill in assigned work process (es) as we'll as general understanding of the clients business and objectives. Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations. Handles company confidential dat...

Review and assess privilege escalation requests in conjunction with other team members and independently when needed.Review and assess configuration change requests submitted by technical customers. Review and assess the platform security of servers and appliances added to the HSBC network. Acquire a thorough understanding of the process procedures, keep abreast with changes made and provide quality services to the users. Effectively communicate with customers, addressing problems and offering solutions that meet or exceed their expectations. Be responsible for ensuring the Service Level Agreements are met.Work within the timelines set for the BAU tasks and projects. Strictly adhere to the g...

Responsibilities:Lead the successful initiation, planning, execution, control, and completion of SAP BRIM projects Guide team members on technical aspects and conduct reviews of technical documents and artifacts Oversee project development, production support, and maintenance activities Ensure timely completion of timesheets and invoicing processes Act as the primary customer interface, proactively addressing issues before escalation Create and review functional and technical specification documents Track open tickets/incidents, allocate resources, and ensure timely closure of tickets Ensure adherence to Service Level Agreements (SLAs) by the delivery team Promote continuous improvement with...

Oversee the daily activities of the Total Source Payroll Business partner team in Hyderabad to ensure operations as per the agreed SLAs. Drives important KPIs such as tNPS, Client Engagement, AHT, productivity, Coverage by PBPs and ensures targets and service level agreements are achieved. Responsible for taking a lead in escalations and getting on calls with clients whenever required. Supervise team and provide direction, feedback and assistance whenever needed. Ensures feedback and coaching is provided to associates with respect to their performance via monthly connects Drives strong Employee Engagement and ensures grievances from teams are addressed Creates a thriving environment for the ...