2145 Service Level Jobs

Job Title: Workforce Management (WFM) Executive Customer Service OperationsLocation: Gurugram, Haryana Reports To: Manager – Customer Service Operations Role Overview: The WFM Executive will play a key role in ensuring smooth and efficient operations within the Customer Service team at Global Assure. This role involves forecasting, scheduling, and real-time workforce management to help deliver consistent, high-quality customer experiences while meeting SLA and TAT commitments. Key Responsibilities: Prepare and maintain staffing forecasts and schedules aligned with call volumes, peak hours, and business requirements. Monitor real-time queue performance , agent occupancy, and service levels to...

Senior Technical Executive will be responsible for managing technical operations of the facility to deliver seamless M&E services at Morgan Stanley offices. Duties & responsibilities To achieve excellence in preventive maintenance programs at site with highest standards and ensure energy conservation practices. Assist the Chief Engineer in managing M&E scope of the projects to ensure the quality and deliverables within the stipulated time. Assist in providing comprehensive facility contract and procurement management for technical services to the client. Contribute to achieving financial and other targets established by the Chief Engineer / Account Manager. Achieve Key Performance Indicators...

You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checki...

We are looking for an experienced Dynatrace Architect to lead the design implementation and optimization of our observability and monitoring ecosystem using Dynatrace The ideal candidate will have deep expertise in application performance monitoring APM cloud observability and system integrations ensuring end to end visibility reliability and performance of critical business applications Key Architecture and Design Define and implement Dynatrace architecture across enterprise applications infrastructure and cloud environments Develop monitoring strategies and blueprints for scalable and efficient APM solutions Implementation and Configuration Lead installation configuration and integration o...

The key responsibilities of this role will be Role: WFM Reporting Analyst - 2 Position (A1) Qualification Minimum bachelors degree (Business Administration, Statistics will be added advantage ) Other Requirements 1-3 years of prior experience Strong analytical skills and proficiency The ability to thrive in a fast-paced environment and manage multiple priorities effectively Must have excellent written and verbal communication skills and detail oriented Create, adjust, and manage agent schedules to optimize coverage Make real-time staffing adjustments to meet service level goals Generate and distribute real-time performance reports to stakeholders Identify and resolve operational issues impac...

The Process Expert / Senior Process Expert is responsible for timely and accurate handling of export/import documentation in line with internal procedures and service standards for SCM. The role demands strong data accuracy, stakeholder coordination, and problem-solving skills. Candidates should come from a logistics or freight forwarding background. Key Responsibilities: Manage KPI reports/ Customer required data managements, publishes monthly/weekly data. . Prepare and submit export/import documentation accurately and within defined timelines. Ensure compliance with Internal Operating Procedures (IOPs) and identify/report any deviations. Maintain high data quality to meet Service Level Agr...

As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions. You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Handle outbound calls for Wealth and Privy customers,...

As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions. You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Handle outbound calls for Wealth and Privy customers,...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Workforce Management Analyst will be responsible for supporting optimal staffing strategies, analyzing workforce trends, and ensuring efficient resource allocation across the organization. Analyst are accountable to do the tactical work within Workforce management by supporting the various workforce management roles. Duties include: What You ll do Posting agreed upon schedules Managing the Scheduling mailbox. Responding to...

About Us Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview ...

Provide technical support for customers on usage of various computer products and its operating systems, associated common software Assist customers by diagnosing problems on hardware problems and providing resolutions for technical and service issues. Guide customers about possible solutions and options available to resolve software and applications issues including Windows, MS Office, Ubuntu etc Follow standardized policies and procedures prescribed and updated by Blitzpath. Provide right solution and demonstrate behaviour to help the customer not only on a specific query but solution at large. Respect service level agreements in mutually agreed upon schedules. Responsible for customer sat...

Provide technical support for customers on usage of various computer products and its operating systems, associated common software Assist customers by diagnosing problems on hardware problems and providing resolutions for technical and service issues. Guide customers about possible solutions and options available to resolve software and applications issues including Windows, MS Office, Ubuntu etc Follow standardized policies and procedures prescribed and updated by Blitzpath. Provide right solution and demonstrate behaviour to help the customer not only on a specific query but solution at large. Respect service level agreements in mutually agreed upon schedules. Responsible for customer sat...

We have an opportunity to impact your career and provide an adventure where you can push the limits of whats possible. As a Lead Software Engineer at JPMorgan Chase within the Commercial Bank Technology Payment team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. In this role you will drive significant business impact through your capabilities and contributions and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. Job Responsibilities Provides guidance to the team of soft...

Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients Run point on following client retention processes to retain at risk relationships Work with internal teams, client, and agent to achieve a high rate of client retention User set-up and training of our client facing web-based payroll and custom reporting software Work proactively to facilitate solutions as challenges present themselves Maintain open communication regarding clients with the necessary internal teams Assist in the tracking and completion of team projects and initiatives Review weekly reports to assist with client retention efforts Rev...

-Understand and adhere to standard operating procedure. -Analyze, and identify the issues in the audio content. -Understand the issue and make best use of the available resources/tools to resolve/fix it. -Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard. -Communicate with internal and external stakeholders. -Adhere to the Service level agreement, and average handle time set for the processes. -Meet predetermined and assigned productivity targets and quality standards. The individual is required to make judgment based decisions based on the observations and procedures.

Lead Process Delivery: Supervise daily team operations and be accountable for all key performance indicators (KPIs) across productivity, quality, SLA adherence, and customer experience . You will also ensure service and cost parameters are maintained . Manage and Mentor People: Directly manage and mentor a team of 15-20 personnel , conduct periodic performance reviews , monitor employee performance, and ensure regular coaching and training is delivered . Drive Performance Excellence and Improvement: Constantly evaluate current operational strategies, recommend improvements , and identify opportunities to introduce RPA and other technologies to gain capacity benefits Collaborate with Stakehol...

Roles and Responsibilities Manage a team of customer service representatives to achieve sales targets, improve customer satisfaction, and reduce shrinkage. Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA management, attrition rate, and shrinkage control. Develop strategies to improve team coaching and training programs to enhance overall performance. Ensure compliance with company policies and procedures while maintaining high levels of quality assurance. Collaborate with other departments to resolve issues related to product knowledge, process improvements, or system glitches. Desired Candidate Profile 1-5 years of experience in BPO operations or similar industr...

Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted Provide guidance in developing and maintaining procedures...

You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checki...

Workplace Duty Engineer What this job involves To achieve excellence in preventive maintenance programs at site with highest standards. Assist in providing comprehensive facility, contract and procurement management for technical services to Accenture. Achieve Key Performance Indicators and service level agreements targets Responsibilities Financial Management To manage and control all critical spares for all installations as per manufacturer recommendations and inventory Coordinate with AEM for collating all R&M requirements quarterly basis. Follow up for assigned PO, work completion as per PO until invoice submission. Operations Management To carry out all engineering & operational procedu...

Handling customer queries / complaints primarily on Social Media websites followed by email/Calls, for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Manager or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Descripti Graduate Should be internet...

Role Purpose With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, fice and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty acco...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Description: Key responsibilities: Effectively runs the day to day planning on key accounts Builds and develops media owner relationships in order to drive market leading planning for clients Works with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement s Uses understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners Location: Gurugram Brand: Iprospect Time Typ...

Detail Job Summary (in order to brief candidates) Error free service delivery and operations management. The incumbent will be responsible for managing the Airline Settlement process for various Global countries -This will involve paymentprocessing, reconciliation of GL liability with vendor statements, preparation of Subledger and month end accounting. Effective Client interactions and escalation managementEnsure compliance with internal policies and procedures, external regulations and information security standards Strong people leader - Mentoring team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned Create reports on a daily, weekly...