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Immediate openings For Team Lead Chennai

Hexaware Technologies

2.0 - 7.0 years

2 - 6 Lacs

Chennai

Work from Office

Job description Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should have good communication. Location: Preferred Chennai based candidates. Week Off 5 Days working, 2 days rotational week off Only female candidate preferred Interested candidates reach out to: Email: NandhiniA1@hexaware.com Contact: 7358342513

Posted 6 days ago

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Process Associate- Underwriting

Genpact

0.0 - 2.0 years

Gurugram

Work from Office

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servi...

Posted 2 weeks ago

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Assistant Manager – Business Banking & Agri Operations

Genpact

4.0 - 7.0 years

Jaipur

Work from Office

Ready to shape the future of work? AtGenpact, we don’t just adapt to change—we drive it. AI and digital innovationare redefining industries, and we’re leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how we’re scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies’ most complex challenges. Ifyou thrive in a fast-moving, tech-driven environment, love solving real-worldproblems, and want to be part of a team that’s shaping the future, this is yourmoment. Genpact(NYSE: G) is anadvanced technology services and so...

Posted 2 weeks ago

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Exploring Service Level Jobs in India

The service level job market in India is thriving with opportunities for job seekers across various industries. Service level roles are essential for ensuring quality customer service, efficient operations, and smooth business processes. For individuals looking to start or advance their careers in this field, there are plenty of options available in India.

Top Hiring Locations in India

Here are 5 major cities actively hiring for service level roles in India: 1. Mumbai 2. Bengaluru 3. Delhi 4. Hyderabad 5. Chennai

Average Salary Range

The average salary range for service level professionals in India varies based on experience and location. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.

Career Path

A typical career progression in the service level domain may include roles such as Customer Service Executive, Team Leader, Operations Manager, and Customer Success Manager.

Related Skills

In addition to expertise in service level management, professionals in this field may benefit from skills such as communication, problem-solving, time management, and conflict resolution.

Interview Questions

What does customer service mean to you? (basic)
How do you handle difficult customers? (medium)
Can you explain a time when you had to resolve a complex issue for a customer? (medium)
How do you prioritize tasks when dealing with multiple customer requests? (basic)
What tools or software have you used to track customer interactions? (basic)
How do you stay updated on industry trends and customer preferences? (medium)
Describe a situation where you exceeded a customer's expectations. (medium)
How do you handle stressful situations in a fast-paced environment? (medium)
Have you ever had to escalate a customer issue to higher management? How did you handle it? (medium)
How do you measure the success of your customer service efforts? (basic)
Can you give an example of a time when you had to deal with a dissatisfied customer? (medium)
How do you ensure consistency in customer service across different channels? (medium)
Describe a time when you had to collaborate with other teams to resolve a customer issue. (medium)
What steps would you take to improve the overall customer experience for a company? (medium)
How do you handle feedback from customers, both positive and negative? (basic)
Have you ever implemented a new process or system to improve customer service? (medium)
How do you handle a situation where a customer is asking for something beyond company policy? (medium)
What do you think are the most important qualities for a customer service professional to have? (basic)
How do you balance the needs of the customer with the goals of the company? (medium)
Describe a time when you had to train new team members on customer service best practices. (medium)
How do you ensure data privacy and security when dealing with customer information? (medium)
What motivates you to provide excellent customer service every day? (basic)
How do you handle a situation where a customer is being unreasonable or abusive? (medium)
Can you provide an example of a successful cross-selling or upselling experience with a customer? (medium)
How do you handle a situation where you are unable to provide a customer with the resolution they are seeking? (medium)

Closing Remark

As you explore opportunities in the service level job market in India, remember to showcase your skills, experiences, and passion for customer service. Prepare diligently for interviews, demonstrate your ability to handle challenging situations, and apply confidently to secure your dream role in this dynamic field. Good luck!

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